Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This towing company towed my car where i stay and pay rent at for no reason . I NEED TO KNOW WHY.? This towing company has been going around to apartments taking people cars for no reason . I was told by that company to air my tires up and bring my car to the front office before April 27,2024 . I aired my tires up and drove my car to the front office on April 24, 2024 that Wednesday Morning .Why did they tow my Car May 3, 2024 ???? I need answers .

  Business Response

  Date: 05/06/2024

  In response to the complaint. We will need additional information. We need to know what apartments it was towed from. What type of vehicle was towed. The date of tow, We will be able to respond to complaint once we receive the information we will be happy to respond.

   

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was parked at my ************* at *************************************************************** ********* on 22 April 2024. I am a retired disabled veteran and a firefighter, with firefighter license plates. I was parked there for 30 minutes, unloading furniture and came outside and my vehicle was towed. It was towed by Superior automotive and towing. Their address is 3787 Homewood. They charged me $225 and I would like to be reimbursed for being a public servant. Im looking forward to hearing from you.

  Business Response

  Date: 04/24/2024

  Good day. In response to consumers complaint. The consumer was in violation of the apartment rules. The vehicle was parked in a permit parking only complex. There was no visible permit in vehicle. Our company towed vehicle for the violation per our authorization with owner of property. Due to the tow being justified we at this time will not be issuing a refund.

  Customer Answer

  Date: 04/27/2024

   
  Complaint: 21611258
  
  I am rejecting this response because:

  We were there less than 30 minutes delivering furniture to my sister. This company showed that they will do whatever it takes to make a dollar. Very unprofessional.  To think that they would do this to a disabled veteran,  and a retired firefighter is beyond disrespect. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sons car was towed by SUPERIOR AUTOMOTIVE AND TOWING at ****************** on 1/26/2024 at 8:32pm. He had been there for 3years. He bought a new vehicle 1month prior to the towing and did not get a parking decal for his vehicle yet. My son walked out and told them that was his vehicle and he lived there. He offered to show them proof of residence. Superior did NOT want to see his proof. His vehicle was still grounded during this time. Superior told my son he would have to pay $125 for them not to tow it, his vehicle was still grounded, not on the tow truck during this conversation. When we offered to pay the $125, superior then changed his mind and told us it was out of his hands and we had to wait and pick it up the following morning. When we got to Superior, we had to pay $232 to get his vehicle with a $7 fee for not using cash. My sons car was not parked illegally. He had plenty of time to move his car and it wasnt on the tow truck. After speaking with management of ******************, they stated that his vehicle should not have been towedSomething needs to be done! Superior not only OVERCHARGED me, they lied about the fees and had no reason to tow the vehicle, according to the apartment management. How can I get reimbursed for the extra money I paid or all of the money I was so-called legally ripped off for? Please do not take this complaint lightly. Others are being done this way and it is NOT ETHICAL. Superior Automotive and Towing needs to earn their money the legitimate way as all other working citizens do.

  Business Response

  Date: 01/31/2024

  We will be able to respond to the complaint if we can know what type of car was towed. Thank you.

• Initial Complaint

  Date:01/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in the guest spot and they still towed my *********** me $255 and didnt even keep it over 24hrs.

  Business Response

  Date: 01/22/2024

  Due to lack of information in this complaint. We will need the folloing information to respond. We will need type of vehicle. Property towed from. Date it was towed. Thank you .

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, January 13, ****, my car was illegally towed by Superior Automotive and Towing. The driver did not have express consent as required by TCA 55-16-1112; nor, did they receive approval from MPD in accordance with TCA *********. Furthermore, they charged a fee in excess of the legal amount authorized by the ****************** and they changed the position of my vehicle to justify towing it and damaged it in the process. This isn't the first time they have done this, but it is the last! I demand the return of the illegal fee collected and payment for damage to my car; as well as, missing property. Failure to do so will result in escalation up to whatever is necessary to end this illegal company.

  Business Response

  Date: 01/19/2024

  In order to respond to complaint. We will need type of vehicle towed and what property it was towed from..

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1, **** me and my friends had just came back from downtown ******* and we all just park the car and I just went to the bathroom at my friends apartment at ************************** just for a minute and my other friend that was in her car downstairs FaceTimed me and said that they were taking pictures of my car and were about to tow it and she was telling them that it was my car and that just went to the bathroom and I would be down in a minute but they didnt care and put my car on the tow and when I got downstairs my car was on the tow and I ran to the people in the truck and told them that it was my car and I just went upstairs to go to the bathroom and the driver said it would be $125 in cash to unhook the car from the tow but I told them I didnt have $125 in cash on me so they took the car to the impound so on 1/3/**** they told me to pay more because it was their for a day

  Business Response

  Date: 01/16/2024

  In order for us to respond to the complaint we will need to know what type of vehicle was towed. Thank you.

  Customer Answer

  Date: 01/16/2024

  They towed my gray 2019 Chevrolet equinox 

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint my car was parked at The preserve apartment complex due to my tire was blown and the battery had an issue and it was there for two days cause my bf stay in the complex and he went out of town and was fixing it when he came back and my car got towed and there was nothing wrong with my car now they expect me to pay money to get my car back when this was a false towing process and Im Complaining about this its unfair and would like explanation for this

  Business Response

  Date: 12/19/2023

  In order to respond to complaint. We will need to know what type of vehicle and date it was towed. We tow from several properties with preserve in the name. Thank you.

  Customer Answer

  Date: 12/25/2023

  The apartment complex was The Perserve ************************************************************* vehicle **** Buick Lucerne date 12/15/2023 vehicle was parked on premises on 12/13/2023 due to tire and battery 

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21028356
  
  I am rejecting this response because: Date Sent: 12/25/2023 9:52:44 AM
  The apartment complex was The Perserve ************************************************************* vehicle **** Buick Lucerne date 12/15/2023 vehicle was parked on premises on 12/13/2023 due to tire and battery 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/26/2024

  We did some research on this vehicle. The first time we towed this vehicle was on 9/14/2023for being inoperable. The customer picked up car the next day. We assume the customer took vehicle back to property. The second time we towed it was on 12/08/2023 for a flat and inoperable. The customer states vehicle was on flat and dead battery. This property does not allow a vehicle to be on property with flats. As per the property owner. We hope this resolves the customers issues.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was parked in my apartment complex and it was tagged by Superior Automotive & Towing as inoperable. This is false. I drove my car straight to the front office of my apartment complex, and it was explained to me that they have a contract with this towing company, and allow them onto the property to tag vehicles as they wish, and it was my obligation to show the staff at the front office that my car was operable. Had I not been home during this time, my car would have been stolen, as the reason for towing was false. Legal action must be taken on this business, it is engaging in predatory behavior that is very close to outright theft.

  Business Response

  Date: 12/12/2023

  In response to customers concerns. We do place stickers on cars to give a warning and a reason for the sticker. If customer does as the sticker says. We dont tow the vehicle. Customer stated that we stickered the vehicle for inoperable. He was given a 10 day time frame to fix the problem. We give warnings so people have time to repair the issues so we dont tow their car.

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20991351
  
  I am rejecting this response because: My vehicle was tagged falsely, it was operable at the time that it was tagged. This is problematic behavior by this business, and I will be following up with the ********************** with the *************** concerning fraudulent behavior by Superior Automotive & Towing.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/13/2023

  As we previously stated. The vehicle was tagged. Customer took the steps to prevent it being towed. We appreciate the customer fixing the violations. 

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20991351
  
  I am rejecting this response because: There were no violations. The business does not know how to do their job. They should no longer be in business. I will continue to complain until something is done.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3/2023 Superior Automotive & Towing towed my vehicle out of my apartment complex. They charged me an outrageous fee of $225 for LESS than 24 hours. The average towing fees here are up to $125, add a $40/day storage fee **** in **), for reference on how much they are s******* over their victims- thats $60 more than normal. For a service i didnt ask for. I also now have to get an alignment due to the carelessness of this company. They refuse to accept any form of payment besides cash, regardless of a persons situation. They are very unprofessional, and this is shady business! The least they can do is pay for my alignment!

  Business Response

  Date: 12/05/2023

  Due to the amount of vehicles towed by our company. We will need the following information. What apartment complex and type of vehicle. Once we have recieved this information we will be able to respond.

  Customer Answer

  Date: 12/06/2023

  Hickory Pointe complex

  **** **** Escape

   

  here is the requested information 

  Customer Answer

  Date: 12/07/2023

   
  Date Sent: 12/6/2023 7:29:55 AM
  

  Hickory Pointe complex

  2004 **** Escape

   

  here is the requested information 

  Business Response

  Date: 12/11/2023

  Thank you for the information. The customers car was towed for being in a handicap. As for the fees we charge in accordance to *************** ordinance. We at Superior are allowed to charge ****** the first day. But as a company policy we dont add the ***** as we know times are hard. As for an alignment issue. Our trucks are zero loss wheel lifts. Us towing a vehicle in no waty can cause an alignment issue. I hope that this explains all the issues with complaint.

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20957219
  
  I am rejecting this response because:

  the company cannot guarantee it is impossible for unseen damage to be caused while towing. There is no way they can deny any liability without proof. This company is charging egregious prices, and during the holiday. I am not the only one they have wronged. There are a myriad of complaints and bad reviews says more about the company than their victims unless everyone in the city is lying on the single company. 
  

  The parking issue is one for my complex, as they do not make sure residents get proper parking and allow anyone on our property. 
  
  Sincerely,
  
  Mikala Beach

  Business Response

  Date: 12/11/2023

  In response to customer. We at ********************** strive to tow vehicles with no damage. If customer was having alignment problems they should have returned to our office that day. As customer has been driving the vehicle for a couple of weeks we cant say if it was done since they have left. As far as the reviews for our company. We are in a business that is needed. We strive to address all the complaints. People dont like being towed which is why there are so many negative reviews.

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20957219
  
  I am rejecting this response because:
  This business clearly is not going to accept responsibility for their actions as they cannot even get their timeline correct. Ive only had my vehicle back a week and immediately reported the incident with BBB. I knew immediately from my first interaction with them they would not acknowledge me so I made sure my complaint was officially lodged for accountability. 
  
  Sincerely,
  
  Mikala Beach

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed from my apartment complex November 29, 2023. According to the company, I was improperly parked which provided grounds for immediate removal. To start, the fee to retrieve my vehicle was $225 plus a $30 one-day holding fee. I arrived to pick up my vehicle on November 30, 2023 with the required documentation and payment. Upon retrieving my vehicle, I noticed the traction control light on. The car was also swerving off course which it has never done. I immediately turned around to address the situation with the person inside the business. He haughtily dismissed my inquiry and shooed me away insisting that whatever the issue was; they were not responsible. I am merely trying to see what my options are as my vehicle was damaged by this business and they seem to have no explanation or solution.

  Business Response

  Date: 12/04/2023

  In order for our company to respond we will need the following info. Type of car. What apt complex. Thank you.