Reviews

This profile includes reviews for Bridgestone Retail Operations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bridgestone Retail Operations, LLC has 2588 locations, listed below.

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  Bridgestone Retail Operations, LLC

  200 4th Ave S Nashville, TN 37201-2255

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  Bridgestone Retail Operations, LLC

  44900 Worth Ave (ST. MARY'S) California, MD 20619

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  Bridgestone Retail Operations, LLC

  1221 & 1227 Veterans Pkwy Columbus, GA 31901-2509

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  Bridgestone Retail Operations, LLC

  Bldg 1568 F Street (PRINCE GEORGE'S) Andrews Air Force Base, MD 20762

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  Bridgestone Retail Operations, LLC

  9727 60 Ave NW Edmonton, AB T6E 0C4

Review Details

• Review fromLinda G

  Date: 07/09/2025

  1 star
  I had to tow my car on Ft. Eustis to the Firestone on Fort Eustis because my battery was dead according to the tow truck driver. When Firestone called me about my car they told me my battery and/or my alternator needed to be replaced. After they looked at it , they called me and told me that it was the battery after all and that it wasn't the alternator. So after a week went by since Firestone replaced the battery, my battery light came back on and I took my car back to Firestone and told them my battery light is coming on. They looked it over and told me, "Oh well yeah it was the alternator after all that's draining the battery......it's going to cost you $851.00" which I told them I didn't have in the beginning!!! So I'm out of $266 for a battery that should have been inserted by **** **** that would have just cost me $80!!!

• Review fromBrandi H

  Date: 07/09/2025

  1 star
  I brought my mother’s truck to Firestone for new tires. When I arrived to pick it up, I immediately noticed that the fender and door were damaged — damage that was not there when the vehicle was dropped off.
  A Firestone representative on-site acknowledged the damage, and I have that admission in writing, along with clear photos of the vehicle. I was told to send in pictures and a repair estimate, which I did on June 25th. I also have a police report filed for documentation.
  Despite their acknowledgment and my repeated follow-up emails, I’ve received no response, no repair plan, and no timeline for resolving the issue. The damage happened under their care, and I’ve done everything asked of me on my end.
  This is unacceptable. I trusted Firestone with a simple tire job, and now I’m left with vehicle body damage, silence from their staff, and the need to escalate this legally. Very unprofessional and disappointing experience.

• Review fromKristan A

  Date: 07/08/2025

  1 star
  took my 2019 *** optima in to get all new tires, alignment & oil change after opening a credit card with them to do so.
  They drained my oil left a dirty filter on and failed to put in the new oil.
  found out 3 weeks later my car was bone dry with no sign of a leak & was told to get it back to the shop where they took a receipt from after having to buy the oil and filter in order to drive it there safely, told me I would get reimbursed, never happened.
  At the shop they at first told me my car was a total recall and to take it to the *** dealership after printing me some paper for *** optima’s with different year and different engines then what I had. They said my car was reported to be burning thru 1 quart of oil a day which was a lie. Took it to *** they only think recalled was a fuel pump which was no the problem. Took it back to firestone because now my car is burning thru oil faster because my engine is now failing due to not having oil & they try telling me it’s my transmission. Tried filing a claim with them to just settle with me but after not hearing back after multiple attempts of contacting them & giving them all the info they needed I am seeking legal action. Do not ever go to firestone, all my own personal clients have told me horror stories as well.

• Review fromAshley H

  Date: 07/08/2025

  1 star
  Bridgestone needs to cut ties with Firestone completely because of poor customer service and shady business practices. I requested an inspection from a certified ASE mechanic with no engine lights on. After passing the inspection, I'm immediately met with an engine light. Long story short, they acted like they didn't know what the issue was and sent me on my way. The mechanic, ********* ****, intentionally left something unplugged in hopes they could upcharge me. Shady business practices.

• Review fromBrian P

  Date: 06/29/2025

  1 star
  I stopped in the Town Center location of Firestone in Kennesaw, Georgia, to return and/or replace a tire that is under warranty and I have the road hazard for flat repair. Since the object was too close to the wall of tire it could not be patched. I requested a refund, ****, the General Manager advised, "You can not get a refund, but rather a discounted price based on the treadwear of the tire."  I acknowledged his statement and requested to purchase a new tire with the discounted price.  After pausing our transaction to wait on 3 other customers tha walked in, ****, the General Manager, goes out to my car, checks my tires, and sees that I purchased new tires that were not Firestone tires.  He reenters the shop, and in a rude and condescending tone barks at me like I'm a stray dog wandering on his property and says, "I'm not going to replace your tire, you bought new tires from another place."  "Take your tire.  I did your wheel alignment, but I'm not replacing your tire."  I'm flabbergasted by his demeanor towards me.  I tell him my new tires have nothing to do with the fact that my Firestone tire is still under warranty and I have road hazard protection.  "I'm not replacing your tire. You don't have a tire for me to put it on. I'm not replacing your tire, you're probably gonna try and sell it."  As I tried to speak my next words, ****, in a very rude, disrespectful, and dismissive tone barked at me again with a scowl on his face. "I'm not replacing your tire now you get out of my store."   I have been a loyal customer of Firestone for over 30 years, and I have never been treated so viciously disrespectful and by a General Manager at that. **** needs professional training, customer satisfaction training, customer focus training, manager training, sensitivity training and/or to not be General Manager at all.

• Review fromCindy C

  Date: 06/29/2025

  1 star
  They scratched the hood of my brand new Explorer during a PM and said they didn’t do it but it’s obvious they did it when replacing my wiper blades. What can be done? The Manager lied to my face

• Review fromSri R

  Date: 06/27/2025

  1 star
  Hi,
  I want to make a complaint against a Firestone store (Store; 797091) in San Antonio Texas. On Monday 6/27/25 I took my vehicle to that store since the check engine light was flashing. They inspected the vehicle and called me next day to tell me that engine had a catastrophic failure and hey had to replace the engine for $10,729.25. The Service Advisor was Jacob. You can check the work order # ******. I had to pay them $128.56 for the inspection. Then I decided to not proceed with Firestone and took it to the ******* dealer and they said that only the spark plugs needed to be replaced. They fixed it in 24 hours for just $390.03. I am very upset with the dishonest service provided by Firestone. I should not have to pay the $128.56 for giving me false and misleading information in an attempt to deceive me for thousands of dollars. I ask that Firestone refund me the $128.56. I will never visit a Firestone and will strongly advice all my connections to avoid your service if you do not refund me the $128.56. I can send you copies of the Firestone Workorder and the ******* invoice to prove my complaint. Thanks,

• Review fromGlenn W

  Date: 06/27/2025

  1 star
  Firestone complete auto Care.
  West Palm Beach.
  I went in for a tire rotation and wheel alignment. I stopped the mechanics after tire rotation seeing the damage they did with an oversized socket impact wrench, removing the lug nuts. I have shown the tires to the complaint department showing there is no curb damage only lug nut damage. The complaint department telling me it’s curb damage, but seeing no curb damage on the rims

• Review fromMichelle a

  Date: 06/27/2025

  1 star
  took car in 4 weeks ago; paid $1800 for a new a/c compressor.
  compressor worked for a few weeks and stopped. took car back in, "new" compressor replaced with another "new" compressor. pd another $500 for a "new" condenser. a/c stopped working again, after the 2nd day.
  mgr said they would fix for no charge, which is fine. but now I'm convinced the entire business is shady.
  don't take your business here. simply not worth the frustration of dealing with dishonest business

• Review fromMarcPhillip J

  Date: 06/26/2025

  1 star
  The vehicle went in for valve cover gasket. They did that. And noted that the oil was back before they worked on it. After they performed valve cover gasket a changed spark plugs, coil packs. They noticed that the became milky. They sent me home like that the vehicle failed three blocks from their shop. They don’t take my calls any more.