We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Bridgestone Retail Operations, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Reviews

This profile includes reviews for Bridgestone Retail Operations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bridgestone Retail Operations, LLC has 2588 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.06

    Average of 423 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Antonio R

      Date: 06/26/2025

      Had new tires installed at Tires Plus off Eighth and Sixth in Gainesville, FL. Tech sheared my wheel stud and mounted the lug anyway on what little was left. I discovered it when retorqueing my wheels after 50 miles and contacted the shop immediately. They looked at the sheared stud, charged me $287 to fix it, and said it must have happened when I took the lug nut off. No accountability and no interest in fixing their mistake with integrity.

    • Doug O

      Date: 06/26/2025

      I when there yesterday to have a flat tire repaired because it is close to my office. They told me it was not able to be repaid and that I would need to purchase 4 new tires. I refused and took the car to *** ****** on Shelbyville at New LaGrange and they repaired the tire without issue in about 15 minutes. Tires Plus is a complete scam.

    • Adrienne P

      Date: 06/21/2025

      This is the 3rd time and the last time I will take my car to Firestone. Dec. 30th I took my car in for an alignment. I was told I needed new rotors, front brakes, I had the work done. Brakes were still under warranty from 2yrs prior. I spent $346.41. I return in February, sounded like something was broken underneath the car. I was told I needed tie rods, sway link bar, pins before an alignment. New tires as well. I had the work done, so I assumed. I spend $681.39. Now June, same noise, same problem, tie rods have to be replaced, still under warranty from February, but now I also need "inner" tie rods. I was reluctant to have the service done because this didn't sound right but Im going to the beach this weekend so I finally agreed to pay $517.05 for the service. A day later the tech called me to tell me I need"rack & amp pins which would total $1438.09. I told him to just do initial work we agreed upon. Now I'm irritated. When I left left the repair shop, ran errands, it's like my car was never serviced, probably wasn't.

    • Shaniya D

      Date: 06/17/2025

      I took my **** Grand Cherokee to Firestone last week, I explained what was going on with my vehicle. I left it there for 4 days to be repaired, I picked up my vehicle and for about 2 days it rode with no problem. However, after 3-4 days the same issue occurred with my vehicle, I took it back up to the shop and I was told that the service they provided was not the one I requested. Please keep in mind I spent $782 for those "repairs". After expressing my frustration, ***** (a team member) stated he did not know about the conversation I had with *** (Store manager) and that he was unable to assist any further until *** was back in the building. I picked my vehicle up with no lights on the dash board; and AGAIN once I pulled off from the store all of those lights came back on. The way this situation is being handled is far beyond unprofessional and very inconsiderate no one showed compassion for my issues. Also, keep in mind they conducted two diagnostic on my vehicle and still did not listen or service the exact issue I warned them about.

    • Kendra J.

      Date: 06/16/2025

      **CUSTOMER BEWARE** I want to start off by saying I have been going to this locations for many years for multiple car and truck services. I know longer live in Jersey but was in area decided to purchase new set of tires. The gentlemen that normally assist me was not in I left my truck received a call from George stating I needed new struts. I thought it was strange due too my husband had taken my truck to the dealership and they never mention it. I declined the service, my husband took the truck back to the *** dealership they said there was nothing wrong with my struts. LADIES BEWARE! I'm will longer return to this location for any type of service. I have never had such a bad experience. Oh, I also ask to replace my rear windshield wiper blade was charge for two which was honest mistake I ask ****** for refund he told me he was off and never assist me. Unbelievable, I still haven't received my refund. Disappointed customer ?? ??.

    • Cristen C

      Date: 06/11/2025

      This weekend, I found the A/C in my vehicle was not working. I pulled into a Tire Plus on South Virginia Street in Reno. They evaluated my vehicle and put together an estimate for repairs. A/C- Remove and Replace Compressor, Condenser with kit, Remove and replace Evaporator, Expansion Valve, Recharge A/C, Coolant Flush W/Sealer and Conditioner and Additional Coolant and Replace Belt. Replace Engine Air Filter and Cabin Filter. And 2 New Tires that were "Nearing End of Life" at only 20k miles.
      I was told the A/C had corroded and had completely seized up. All for the price of $3436.77. With this news, you can imagine my heart sunk as I anticipated having to pay yet another big bill off. They did offer me a Tire's Plus credit card to help with financing.
      I came to work on Monday and shared with my colleague the estimate for all of the repairs. He quickly said, "Wait! They're talking about replacing the WHOLE A/C system. You may just have a leak somewhere. He suggested going to another vendor. I called that vendor for a second opinion. He was able to get me in the next day. Within just a couple hours, he let me know the Cabin Filter was clogged and had dirt, debris and build up in it. With his diagnostic and replacement, my bill was only $175.00. What a relief this was. Wonderful service and amazing reviews for this other vendor. My air conditioner is working and blowing even colder air than before.
      As for my review of Tires Plus.... SHAME ON YOU!! Not only have you lost a customer in me but I will let my friends and family members to NEVER EVER go there. Unless you have money to start a fire with and burn a while, DON'T go there. This is terrible!!!!

    • Isaiah W.

      Date: 06/10/2025

      They broke my truck down after telling me it was a whole nother diffrent issue wrong with my truck went in for serpentine belt replacement and install left out needing a new battery connector and oil change I leave to get that done the manger then tells me I have a bad battery even though I just bought it 4 months prior to bringing it in shop and another shop said it was fine then I leave and my truck breaks down on high way after only driving for ******************************************************************************************************************************** she didnt even know what a diagnostic was and having to ask her manager who didnt truly know what was wrong with my truck and then trying to charge my ******************************************************************************************************* one for 3 months while saying they will send it every time I call with no new changes

    • Evelyn M

      Date: 06/09/2025

      My name is ****** ***** , On 5/31/2025 I had a appointment to just get a front wheel alignment . The sale was on for the 189.00 with the 20.00 0ff coupon. I was over charged and I want my money back for something that I did not ask for .I was charge 19.00 for some type shop supplies for what? I was 210.13 for the bill and **** told me at time he waited on me it was 189.00 with 20-00 off. I was there for one hour and half. I went outside and caught your Manager **** in my glove compartment. I told him to get out of my car for one he was not the worker working my car. It don't a one hour and half for a front end alignment that tells that your Manger go though customer's cars . I don't trust people who go through my car THAT IS RAMBLING THROUGH SOMEONE PRIVATE PROPERTY. **** the reginal manger is suppose to have call me but he won't . He text me and I text him back still have heard back. I have a few times.my case no. is *******. I want my money back for over charging me.

    • Mina Y

      Date: 06/09/2025

      Subject: Unresolved Oil Leak
      To whom it may concern
      I am writing to express my dissatisfaction with the unresolved issue of the oil leak in my ***** CRV 2014 on 03/14/2025. Despite previous requests for repairs, the leak has not been addressed and resolved yet even with my payment of $350 , and I am still experiencing the same problem. This ongoing issue is causing significant inconvenience and concern for the safety and functionality of my vehicle.
      I would appreciate prompt attention to this matter and request that the necessary repairs be completed as soon as possible.
      Thank you for your understanding and immediate action on this matter.
      Sincerely,
      **** ******* 

    • Connie O

      Date: 06/07/2025

      I took my jeep several times to Firestone as the back wheel was hot. I was told at least twice that there was nothing wrong with it I brought it in about 2 months later and was told that the front brakes-rotors-calipers were shot. I ended up replacing those for over $1000 with a military discount. I called a different Firestone questioning the cost and was told that I was overcharged. Amazingly the next day we got a call for a refund. Put about 400 miles on the car and was having brake problems again. This time they said-it could be the emergency brake but called back later saying the rear brakes-rotors -calipers were shot after they repeatedly told me there was nothing wrong. I took my car to a different garage who had a supervisor look at it before they touched it and was told the back brakes burned up because of a wheel bearing and the front because of collapsed brake lines and a wheel sensor. So instead of probably paying around 2 grand in initial repairs it ended up costing me over 4. We contacted Firestone and they stated their mechanics don’t miss anything and they’re not liable At one point they offered $850 in compensation but my husband told them where to go and that ended the conversation. Personally I wouldn’t offer anything if there was no wrong doing but take it for what it’s worth
      Also my husband was charged $160 for a truck oil change and has since gone elsewhere-same oil change $80. Our vehicles will never go there again so be warned so this doesn’t happen to you

    Bridgestone Retail Operations, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.