Reviews
This profile includes reviews for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 274 Customer Reviews
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Review fromMaree R
Date: 08/08/2023
1 starMaree R
Date: 08/08/2023
I don't even know how all the other reviewers got to communicate with Kroll to give them any review at all. I've been with Kroll since 2015. Four months ago I lost my credit card. I have been trying since to update my payment info with them. No luck. The chat doesn't work on the website, no response from email - but that doesn't surprise me as the only email address available is to the webmaster who doesn't care if I pay my bill, no response on the phone (I was informed it was a 27 minute hold time). If I can't get hold of these folks to GIVE them money, what will happen if I ever truly need them. I'm cancelling my account.
Kroll
Date: 08/11/2023
Thank you for your feedback. We were glad to be able to connect with you today and provide you with some resources to help address your concerns. Please don’t hesitate to reach out if you have any additional questions.Review fromMark B
Date: 08/07/2023
2 starsI just signed up with this organization- again. I have used them two previous times because my employer and my health records were hacked. This time my retirement investors were hacked-TIAA. It so difficult to enroll, I have questions and have used their chat window twice- no response. There is a “contact us” tab. When stating the number on the web page it actually states call “unknown” or email…. Maybe somebody will answer my email. It has been two days. Poor, poor, poor, service and web design. I feel if this is the best they can do from a customer service standpoint, their abilities are mediocre at best. Not a great feeling.Review fromKaren L
Date: 08/01/2023
1 starKaren L
Date: 08/01/2023
Kroll has identity theft service AND OTHER PRODUCTS, I received A LETTER SAYING I WAS HACKED, IT SAYs "WE BELIEVE THE FOLLOWING TYPES OF INFO RELATED TO YOU WAS IMPACTED, IE, MY NAME AND ALL MY SENSITIVE INFO WAS HACKED. I HAVE THE LETTER THAT I RECEIVED JULY 24, 2023...IF THEY CANT KEEP OUR INFO SAFE WE NEED TO SUE, EXCUSES FROM THEM TO SELL OUR INFO ETC, JUST LIKE THE GOVERNMENT ALLOWED CYBER CRIMINALS TO GET OUR INFO...THIS NEEDS TO STOP. SO I WILL KEEP MY EYE ON THIS BECAUSE THIS COMPANY IS NOT A COMPANY TO BE WITH..Kroll
Date: 08/09/2023
Thank you for your feedback. We were glad to be able to connect with you today and provide you with some resources to help address your concerns. Please don’t hesitate to reach out if you have any additional questions.Review fromMycle A
Date: 07/28/2023
5 starsI got a perfect review about it, and it clarifies all aspects- ************************************************Review fromkim c
Date: 07/06/2023
1 starkim c
Date: 07/06/2023
scammers at Kroll, ******* breach, as I sent all documentation only for them to claim that ******* clients did not send all documents to them and denied the claim even though they were ample evidence that my identity was stolen and all proper documents as such ******* and Kroll could be impersonating the actual company and not who they areKroll
Date: 07/27/2023
Thank you for your feedback. We were glad to be able to connect with you today and provide you with some resources to help address your concerns. Please don’t hesitate to reach out if you have any additional questions.Review fromDiane B
Date: 06/26/2023
5 starsThank you to Kroll and Juan C*******. Juan provided exceptional service with excellent explanations for each step required to place credit freezes at the three credit agencies. I appreciate Juan’s knowledge and professionalism.Review fromRonald T
Date: 06/12/2023
5 starsRonald T
Date: 06/12/2023
I received top notch service and advice from Juanluis C******* of Kroll. He was very knowledgeable, professional and courteous. Excellent overall.Kroll
Date: 08/11/2023
Thank you so much for the feedback!Review fromCris H
Date: 06/03/2023
1 starCris H
Date: 06/03/2023
2 class actions- zero times paid. ******* data breach, I got a call saying they messed up and would issue payment immediately-.....and NOTHING. ***** data breach- NADA. The only thing this place is good for is blowing sunshine up your ***. One can only wonder how much THEY squirrel in their own pocket.Kroll
Date: 06/05/2023
Thank you for your correspondence. The current status of the ******** Data Breach Settlement is: Identity Defense Services claimed by Settlement Class Members will begin, and payments for valid claims for Out-of-Pocket Losses, Lost Time, and Alternative Cash Payments will be made, after the Court enters a final judgment and the Settlement becomes final. This may take several months or more; please be patient. Periodic updates will be posted on **********************. The court has not entered a final judgement as of June 5, 2023.
The current status of the ***** Data Breach is: Payments to valid claimants are expected to commence in June 2023. Please be patient.Review fromRonak A
Date: 05/22/2023
5 starsKroll sent me an alert that someone had pulled a credit check under my name. I immediately called them and spoke with Kroll representative, Mr, C*******., who helped me resolve the issue. He stayed on the line and literally held my hand through the process. He would connect me with the right person within the companies and then tell me what I should say in order to expedite the canceling of the fraudulent credit inquiry . He was professional the whole time and made me feel at ease and confident when I had to speak to these credit card agents. I am grateful for Mr. C******* and for Kroll for providing an excellent product and outstanding customer service. I recommend Kroll to anyone looking to protect their creditReview fromGarrett c
Date: 03/31/2023
1 starGarrett c
Date: 03/31/2023
Worst company ever they will gaslight you and lie at every corner pushing payment dates back 4-6 weeks 3 different times then when you tell them you contacted the original lawfirm they say they gonna call their lawyers and hang up the phone, a supervisor did that very unprofessional and in my opinion just a bunch of thiefKroll
Date: 04/03/2023
Hello,
*** ***
has a claim on file for the ******** Arbitration. The anticipated date for payments to be made is: April 5, 2023. Thank you for your continued patience.Garrett c
Date: 04/06/2023
It is 9:43pm on April 5 2023 the day the company said the payment would be sent (4th time the date has changed in under 3 months ) , my payment option is ***** which instantly deposits .. once again this company hasn't told the truth and gaslight their customersGarrett c
Date: 04/06/2023
I reject their answer as it is April 6 2023 today and I have still received no money at all, my payment option is ***** which is instant but no payment has been received still
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