Reviews
This profile includes reviews for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 274 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSergio M
Date: 01/25/2023
1 starSergio M
Date: 01/25/2023
My school district had their data breach in Fall of 21. We were offered a year sign up for monitoring with KROLL following that. 4 months later and over the span of 6 months my social and name was used to open accounts. There were no notifications or response from Kroll. Clearly something was amiss and may have or currently affecting others. I've had to manage it on my own since i only became aware after Kroll monitoring stopped. Look elsewhere for services and don't give your employees a false sense of security
Kroll
Date: 01/30/2023
Thank you for reaching out. We are glad one of our investigators was able to speak with you to explain that your 1-year of monitoring service expired in September 2022, which was prior to your identity theft issues that surfaced in December of 2022. Please fee free to reach out to Kroll directly if you experience any additional issues. We are happy to help.Review fromRoberto P
Date: 01/06/2023
5 starsKroll sent me an alert that someone had pulled a credit check under my name. I immediately called them and spoke with Kroll representative, Erik L., who helped me resolve the issue. This wasn't a simple issue, Erik looked deeper into my credit line and discovered multiple credit pulls before I signed up with Kroll. It was a rather complex issue that required multiple calls to multiple credit card companies and many layers within each company. Erik stayed on the line and literally held my hand through the process. He would connect me with the right person within each of the companies and then tell me what I should say in order to expedite the canceling of the fraudulent credit cards. He was professional the whole time and made me feel at ease and confident when I had to speak to these credit card agents. I am grateful for Erik and for Kroll for providing an excellent product and outstanding customer service. I recommend Kroll to anyone looking to protect their credit.Review fromJanice K
Date: 10/31/2022
1 starNot to be trusted! Their website claims they are accredited by BBB with a A+ rating. They even have a "link" to BBB. If you click the link you are brought to a supposed BBB report with an address in TN and displaying an A+ rating. If you go to BBB directly though, as seen here, they have only a C+ rating, a customer rating of 2.6/5, and in red lettering "THIS BUSINESS IS NOT BBB ACCREDITED". Also, the contact info is listed here as CA. The letter they sent me claims that my data was breached at a mortgage company that I don't remember ever doing business with, does not have a company address or phone number (except to an automated phone signup number), no address/phone information for the supposed mortgage company. Also, a legit business would have my info from the breached company, I shouldn't have to provide a SSN, birthday, or other sensitive personal data.RUN FROM THIS COMPANY!!!!Review fromAlbert R.
Date: 10/13/2022
5 starsSteve (Stephen) has done an excellent job for helping me out to resolve issue for setting up my daughter account successfully. Her account was setup as minor. However, when I received her membership number in the mail, she has already turned 18 years old, meaning she is no longer under my supervision and she must be setup as an individual account (adult). But the Kroll system can not recognize that until Steve helped me fix the problem in 24 hours. Thanks to his prompt response.Review fromDavid J.
Date: 09/22/2022
5 starsThe service was prompt and courteous all the through the conversation and was explained at a level that was easily understoodReview fromRicky S.
Date: 09/21/2022
5 starsAwesome they were very up on things, polite, and a great help!Review fromBrent C
Date: 09/15/2022
1 starAnother poorly designed "credit Monitoring Service" my information was breached by a loan servicing co, they intern hire the cheapest, least responsive people like Kroll to then monitor there mistakes. PASS!!!!!Review fromGina G.
Date: 09/15/2022
5 starsThe Kroll representative, Juan, was extremely helpful in attaining free credit monitoring services for me after the theft of my wallet.Review fromJeff S.
Date: 09/06/2022
5 starsHighly professional and efficient. The investigator was friendly and informative.Review fromDeanne B.
Date: 09/02/2022
3 starsI just spoke to the most patient in understanding representative. His name is Casanova I'm going through a lot in my life right now my mental health and just a lot of stuff with insurance claims and house renovation and all the sevenA over talked and interrupted and yet he still was very kind and he heard me and he he he worked with me and explain things very well to me some days are harder than others and I just want to give him a very good review because you're lucky to have a great employee like this. Very thorough, and answered any questions I had with my cyber stalking/identity theft .
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.