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Business Profile

Cyber Security

Kroll
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kroll has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kroll

      1200 Broadway Ste. 711 Nashville, TN 37203

      BBB accredited business seal

    • Kroll

      600 3rd Ave Fl 4 New York, NY 10016-1919

    • Kroll, Inc.

      125 High St, 30th Floor Boston, MA 02110-2704

    • Kroll

      1700 Pacific Ave Suite 1600 Dallas, TX 75201-4617

    Customer Review Ratings

    3.47

    Average of 274 Customer Reviews

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    Review Details

    • Mark D

      Date: 09/16/2024

      Mark D

      Date: 09/16/2024

      Kroll sent me 4 emailsin a row saying my personal identity information (SSN, etc.) had been breached and citing 4 different points of data. I called the recommended number and no one picked up the phone. After being informed the wait time was 30 seconds, I waited 1.5 hours on hold with music and occasional "all agents are currently busy." I tried a different number for support and just got a voicemail message. Very poor customer service

      Kroll

      Date: 09/19/2024

      A Kroll representative reached out to the member via phone on, Thursday, September 12, 2024 to assist with the account. There was no answer. A voicemail message was left to apologize for the wait time to reach us also providing our contact information reach out for further assistance.

    • Jimmie M

      Date: 09/13/2024

      Jimmie M

      Date: 09/13/2024

      I received 2 alerts to view, which I did, and followed the below instructions, I was on hold for 1 hour and 14 minutes before I gave it up and hung up, while I was on hold, I also emailed them to ask what are the instructions when no one from Kroll picks up the phone? No response.
      If there truly is a breach, isn’t it important to resolve it quickly?
      This does not inspire confidence, I am going to file a complaint with BBB
      Instructions at the bottom of the Alert:
      What should I do now?
      Please review the alert. If this is not related to activity legitimately associated with you, contact us at 833.680.7832 between 7:00 am to 7:00 pm CT, Monday through Friday.

      Kroll

      Date: 09/19/2024

      A Kroll representative reached out to the member via phone and email on, Thursday, September 12, 2024 to assist with the account. There was no answer. A voicemail message and email were sent to apologize for the hold time to reach us along with providing our contact information reach out for further assistance.

    • Don S

      Date: 09/12/2024

      Don S

      Date: 09/12/2024

      I tried to call for help with an alert today and after getting through a few prompts was told, "the next available agent will be in 1 hour and 30 minutes". I don't need to say anything else for this review.

      Kroll

      Date: 09/19/2024

      A Kroll representative reached out to the member via email on, Thursday, September 12, 2024 to assist with the account. There is no phone number on account. We have requested that the member reach out to us if further assistance is needed.

    • David J

      Date: 09/11/2024

      Called about web monitoring alerts I had just received from Kroll. Stephen C*** answered all questions was knowledgeable helpful and directed me to what I needed to do. Thinking Kroll is fortunate to have him.

    • Patrick J

      Date: 09/11/2024

      Very happy with this service and when I had a question regarding a notification, the CSR, Donald was quick to answer and provided an excellent explanation. Thank you.

    • TERRY F

      Date: 08/31/2024

      I WAS EXTREMELY PLEASED WITH THE HELP I RECEIVED AT KROLL. I WAS HAVING DIFFICULTY
      ESTABLISHING MY LOG IN.ONCE I EXPLAINED MY SITUATION TO ERIK L***** HE PATIENTLY
      GUIDED ME THRU THE PROCESS.COURTEOUS THE ENTIRE TIME & ASK IF HE COULD HELP ME WITH ANYTHING ELSE.GOOD EXPERIENCE START TO FINISH.

    • Mary Ann C

      Date: 08/31/2024

      I was alerted by Kroll that I had several inquiries on my credit report. Erik L***** was able to help me resolve all my issues and gave sound advice to help prevent this from reoccurring. He helped me contact many businesses to have these issues resolved and taken off my credit reports. Even though he was specifically helping equinox, he graciously reviewed my reports on the other two agencies where more issues were discovered, and he quickly helped me to resolve all of them. I am ever so grateful for his help in protecting me from further issues! I highly recommend Kroll and especially Erik if you need help with identity theft and protection.

    • Paul M

      Date: 08/31/2024

      Juan was very helpful in addressing my concerns in reference to an alert I received. He walked me through the process in a very professional manner, and helped me with all of the information I needed to put a credit freeze on with the three credit reporting agencies.

    • Janet S

      Date: 08/28/2024

      J. C******* was extremely helpful and patient with my many questions. He gave me all necessary information, and was extremely helpful.

    • Thomas D

      Date: 08/26/2024

      I was given all the information I needed to put a freeze on all three of the credit reporting agencies in the link to do that great job fantastic rep professional and enjoyed speaking with him thank you

    Kroll is BBB Accredited.

    BBB accredited business seal

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