Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DAILYWIRE+ was to come with a children's media service in which i could provide my children suitable content. They advertised that you could stream and cast to android devices. Aince launch their app for this content is unable to cast as advertised and my children have not finished even 1 episode of their content. I requested a refund and was told their services are non refundable. This is ludicrous as I was misled by what would be included. I requested multiple times to have a refund or have the issue escalated, but was informed multiple times they would never refund or escalate. I purchased a year long subcription on Oct. 16 2023, and have not been able to utilize it at all in the manner they described I could. They showed casting capabililty for android and chromecast, both of which I have, but the app does not actually allow either. Do not trust this business to provide fair practices. Quite sad for a company offering to be a moral alternative to regular media providers.

  Business Response

  Date: 11/08/2023

  We were able to contact this member directly and come up with a resolution for this issue.  We are committed to assisting our members in accessing the content they deserve.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and paid for an annual subscription in 2022, I thought by doing this i would avoid an auto renewal. apparently this is not the case. As soon as I noticed I had been charged for another 12 months I called to cancel. The Daily Wire rep was not helpful did not offer any solutions. I really thought i would be refunded since the service has not been used, at the very least refunded for the unused portion. I am very disappointed I really didn't mind paying $100 to watch "what is a women" because if I found no value in the rest of the service I was helping to support a conservative ********************** that shared my views. The response, attitude and policy's that were explained to me in this process really changes my view of the company. This was clearly a mistake and given an opportunity for "The Daily Wire" to do the right thing, they refuse. I have used other streaming services, PRIME, Peacock, Hulu, ect. Never had this issue those services actually want you to come back. The policies of The Daily Wire are awful, They definitely don't want their customers to comeback. It is probable this service may in the future offer programming I would buy if I had been treated fairly.

  Business Response

  Date: 11/02/2023

  This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Most streaming services follow this same process. Members simply can not sign up without taking this step. We also sent this member an email immediately after signing up saying they will be billed in a year if they don't cancel their renewal. On June 22, 2023, we sent a renewal reminder 30 days prior to the charge, that occurred on July 22, 2023, allowing ample time for cancelation. We are sorry for any trouble this has caused but we have assisted to the best of our ability.
  
  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to DailyWire+, and it is not as they were advertising to get me to sign up. They advertised this awesome news experience however what I got was a subscription to an app that is very unstable and does not provide the experience as advertised. I requested a refund for my subscription as the service is not as advertised. When I was using the online chat the person doing the chat ended it after I told them the second time I wanted a refund.

  Business Response

  Date: 10/27/2023

  This member purchased our middle tier membership on October 7, 2023. The member then contacted our Support Team two weeks later on October 21st requesting a refund. Because we consider this purchase a final sale, we were not able to provide a refund. In that request, the member never stated he was having trouble with the app or website. Had he done so, we would have been happy to troubleshoot. We reached out to him on October 23rd offering to troubleshoot the issue he was having; we did not get a response. At this point, we have assisted this member to the best of our ability and are sorry for any trouble this may have caused. 

  Customer Answer

  Date: 10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction took place on 8/28/23 . Requesting full refund of subscription. This subscription did not fulfill what it advertised. Several links on this website are nonworking and the program I was hoping to watch was not available. In it's place it offered another different program. Website is hard to maneuver and there is no one there to resolve these issues.

  Customer Answer

  Date: 09/07/2023

  I have been contacted by The Daily Wire and have resolved this issue.

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year my son gave me a pre-paid gift card for The Daily Wire. When I tried to initiate it to receive their podcasts their system forced me to enter information for one of my own credit cards. On 7/22/2023 I noticed an unauthorized charge of $155.88 on my **** account and I called their *************************** to get the charge refunded as I have no interest in it, did not request it, and other than using a gift card have never actually bought anything from them. They informed me that they would cancel my account but that their policy does not allow any refunds. This must surely be fraud, and I would very much appreciate BBBs assistance in getting back the stolen $155.88 and hopefully stopping such nefarious business practices.

  Business Response

  Date: 08/14/2023

  This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Members simply can not sign up without taking this step. We sent a renewal reminder on May 28, 2023, 30 days prior to the charge, allowing ample time for cancellation. On July 22, nearly a month later, they called our support team for a full refund. We couldn't offer a full refund due to the time that had elapsed. At that time, we set the membership to cancel at the end of the term so that the member would not be billed again. We're sorry for any trouble this caused but have done our best to resolve the situation.
  

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Says it was $12/month but I was charged $144 annually. I was given no option to choose the difference. Automatically put me at annually. I did not want annually. I wanted to pay the $12 for one month to watch a movie.

  Customer Answer

  Date: 08/01/2023

  Case was resolved and refund was issued 

• Initial Complaint

  Date:07/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There must have been a typo or a situation regarding me originally signing up. I tried to cancel the subscription and I had zero access to my account and failed attempts of resetting passwords due to the typo in the email. I was charged $157 before I had a chance to reach out over the issue.

  Business Response

  Date: 07/31/2023

  Despite what is mentioned in this review, this former member has been refunded, so this review is not completely accurate. We do not have any indication that this member reached out prior to the review.  We sent a renewal reminder to this member on Wed, Jun 28, 11:21?PM so that he could act upon the account as needed.  Our policy states in the terms that "you must cancel your subscription before the renewal date to prevent the next charge to your credit card or other payment method", however had this member reached out to our Member Experience team the day he was renewed and charged, we would have been happy to offer him a one-time courtesy refund due to the timing of his renewal and the initial contact.   We are happy to have been able to refund this member in full.  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a year long Daily Wire subscription on or about July 10, 2022 for ~ $156. I wasn't aware, but it automatically renewed on July 10, 2023. I noticed the renewal charge for $156.31 on my July 24, 2023 credit card statement and called Daily Wire to cancel and get a refund. They informed me that they have a no refund policy. I told them that was unacceptable and asked for a supervisor. I followed up a few days later and even offered to have them convert me to a monthly subscription and just charge me for 1 month, but they also said that was impossible. This is a streaming service. Refunds should be easy. I feel they are being unethical in how they deal with refunds, particularly for services not yet delivered. In all honesty, they did send me a renewal notification 30 days prior to charge, but it was sent to an e-mail account I don't regularly monitor, so I missed it. Regardless, they should be able to accommodate some kind of partial refund for the service I have not yet received.

  Business Response

  Date: 07/31/2023

  This member agreed to be automatically renewed at the initial sign up by selecting a check box saying they agreed to the terms. Most streaming services follow this same process. Members simply can not sign up without taking this step. We also sent this member an email immediately after signing up saying they will be billed in a year if they don't cancel their renewal. As the member acknowledged, we sent a renewal reminder 30 days prior to the charge allowing ample time for cancelation. We are sorry for any trouble this has caused but we have assisted to the best of our ability.

  
  

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed $144 for a DW subscription and I was under the impression that I had already cancelled this service awhile ago. There was no email confirmation after the purchase was made. I have reached out to the help center to receive a refund on this purchase but I have not received a response yet. Times are tough and I need this money back. I am extremely frustrated with this situation.

  Business Response

  Date: 07/17/2023

  On June 15, 2023, at 11:17 PM CDT, we sent this member an email entitled "Renewal reminder, and thank you". In that email, we let the member know their membership would renew 30 days later, which it did. The member then contacted Support as soon the charge posted. Because the member reached out so quickly, we issued a full refund and closed the membership. 

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a subscription month by month so I could watch some shows and what I was going to be charged a month was going to be ***** a month and I was charged $14 on July 9th 2023 and charged $86.80 the same day July 9th 2023. I did not authorize the charge of $86.80 and I am wanting a refund on that. When calling the company I sit on hold forever and when I leave a message for them I do not get a return phone call. I am very frustrated with the fact that I was told one price and was charged far more then being told.

  Business Response

  Date: 07/11/2023

  This member was refunded in full, on July 10th for the original membership and upgrade purchased on July 9, 2023.