Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscriber beware! I did not receive any kind of renewal notice. I checked my spam folder and still cant find one. My subscription renewed. I immediately emailed them to cancel it to get a refund and they finally responded 2 weeks later to tell me no, all sales are final. This creates a hardship on my family right before Christmas, but they dont care. BEWARE, you may not get a renewal notice like me, so cancel now before your subscription renews! You will still have your current membership.

  Business Response

  Date: 12/18/2023

  Despite what is mentioned in this review, this former member was refunded, so this review is not completely accurate. We sent this member an email reminder on October 29, 2023, advising the subscription would renew automatically a month later, which it did. The day of renewal the member set their membership to cancel which affects the future renewal, not the previous charge. Once the charge had been posted the member requested cancellation and a refund. We responded to the request and because the member reached out so quickly we were able to issue a full refund and close the membership.
  
  

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my auto renewal and then saw the half price offer and thought it was for everyone. I reinstated the account and it renewed November 28th but on November 29th I was charged the full price. I immediately contacted Daily Wire to say this had been a mistake as I had misread their website. I requested a refund but have only received generic messages. I then requested my data to be deleted and received a message saying it was in the process so I replied to that message - again repeating my request to have my subscription refunded BEFORE the data was deleted but again have only received endless generic messages the latest saying my subscription can't be refunded - even though I contacted them the SAME DAY the transaction was posted. They have now completely deleted my account so I can't even access the content if I wanted to. I sent them another message to their support email a few days ago repeating all the same information but have still not had a reply. I have called my credit card company to get them involved and see if they can help. This has taken me hours to try and resolve. I just want the charge reversed.

  Business Response

  Date: 12/12/2023

  We apologize for the delay in our response to this past member, however due to the popularity or our Black Friday sale, we are still getting back to those who reached out.   When a member requests a data deletion, our Privacy Team sends the member a confirmation email to make sure that this request is valid.  If the email goes unanswered (as in the member decides to keep their data intact) - which in this case the email went unanswered - then the data deletion request is completed as we are compelled to delete the member information, thus wiping it from our system.  We have researched this specific member email and have no credit data upon which to issue a refund. We are sorry for the frustration this has caused but we always do our best to abide by the requests of our members.

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20983615
  
  I am rejecting this response because: 

  I received this message from **** at Daily Wire December 4th:

  Hi there,
  
  Im reaching out because I saw you requested to have all of your DailyWire+ data deleted.
  
  ONCE YOUR REQUEST FOR DELETION IS COMPLETE, THIS CAN NOT BE UNDONE. You will lose all access to your account. Such requests compel us to delete most of your account information, including billing and renewal information, and thus severely limit our ability to service your account in the future.
  
  If you wish to NOT have all your data deleted, please reply to this email. If we dont hear from you within 4 (four) Calendar days, all of your DailyWire+ data will be deleted.
  
  Thanks,
  ****
  
  DailyWire+ Member Support

   

  I replied immediately with:

  ****************************;<********************************; Dec 4, 2023, 12:42?PM (8 days ago)
  
  
  to DailyWire+
  
  
  Hi **** - Im trying to get a refund.  I renewed in error thinking there was a special deal.  I contacted you Nov 29th the day I saw the renewal fee charged.  Can you please confirm I will receive a refund thanks!
  
  
  ************;
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/18/2023

  Despite this review, we did not hear back within the proper time frame to stop the data deletion for this former member.  Our ************************ works meticulously to respond to all requests through a thorough investigation as we take member privacy very seriously.  We are sorry that this has caused such an inconvenience however we did everything within our abilities to reconfirm this former member's request and when no response was received within the timeframe allotted, the data was deleted per her instruction.  The email clearly states the consequences of such a request and there is no ability for a reversal of this action.  

  Customer Answer

  Date: 12/18/2023

  I'm still waiting for a response from The Daily Wire.  They lied in their first response.  They said I DID NOT respond to their email regarding data deletion which isn't true.  I did respond and sent a copy to BBB and also to their support department last week to prove it. 

  Customer Answer

  Date: 12/19/2023

  Let me know where I can forward my email chain with the Daily Wire so you all can see that I DID respond to their email regarding data deletion.

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20983615
  
  I am rejecting this response because:

  It seems like Daily Wire has an auto response that is replying to my messages so not sure if it's worth bothering to reply AGAIN.  They have clearly not read what I have written.  As I stated in my previous messages I DID respond to their email about data deletion in a timely manner.  In fact I responded the day I received it.  I even copied and pasted their email and my email in a previous response here.  Nobody from their help desk is replying to my messages.  They completely ignore the response I give them.  I am in a situation where I have paid them nearly $150 for a service I don't want and also been locked out of the account so I can't even use the service if I wanted to.  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/22/2023

  While deleting data does not allow us to access any account information we are working directly with this member to create another membership so that she can at least get access to her paid account for the year.  However since we cannot restore the credit and payment history for this member due to action of the data deletion we will not be able to issue a refund, but this member will have access to her paid content for the year term and will not renew.  We are very sorry for the frustration this has caused and hope this member is able to enjoy some of our programming.

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 20983615
  
  I am rejecting this response because:

  I appreciate the Daily Wire attempting to resolve this but it is a refund I want.  If their staff member hadn't missed my reply regarding data deletion then they would have refunded my payment prior to deleting all my info.  I emailed asking for somebody to call me so I can give them my credit card info but didn't get a reply.  I contacted my credit card company to dispute the payment so maybe The Daily Wire will accept the dispute and authorize them to refund my account.

  Thank you for trying to resolve this.  
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 01/02/2024

  Can you please change my email address to ***************.  I will not be able to access the napilisurf email soon as that is my work email and I'm no longer working there.

  Thank you,

  *******

  Business Response

  Date: 01/04/2024

  Unfortunately, we are not able to take any credit card information over the phone as we are restricted by our privacy policy to do so.  We are not able to refund charges as this was a data deletion and have no card to which a refund can be posted.  We are happy to change the email for this member and will respond to the member directly to properly act upon this account change request.

• Initial Complaint

  Date:12/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Daily Wire annual membership in 2022. During the term, I do recall opting out of renewal by canceling my membership via my account. However, I was charged $227.31 CDN on my credit card last week for an annual membership renewal. Ive contacted Daily Wire via email 4-5 times since last week for a refund and to ensure my card details are removed from their systems. They have not responded to any of my emails. I have resubmitted the cancellation online and want to ensure no more payments are taken from my account. I also want a full refund.

  Business Response

  Date: 12/11/2023

  We understand the member's frustration with our response time and we are truly sorry about the delay.  We strive to serve each member with speed and efficiency, however, due to such positive feedback from our Black Friday/Cyber Monday sale, our team continues to get back to all the inquiries.  We sent this member a renewal reminder on Sunday October 29, 2023 titled: "Your DailyWire+ membership renews soon" so that they could act upon their account prior to renewal.  All our memberships are considered final after renewal or purchase.  However, we are working directly with this member to come to a satisfactory solution and assist them with their current membership.
  
  

  Customer Answer

  Date: 12/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will accept their partial refund offer since there is apparently nothing else they will do.
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not notified about my renewal date until I saw the charge on my credit card statement a month later. I tried to contact DailyWire's customer support with no response other than an electronic email saying they got the message. The automatic renewal charged me twice as much as my original purchase as it was a sale the first time. No where in my email did I get any sort of alert just a constant flow of promotions and advertisements in which Ive never seen a notice for renewal.

  Business Response

  Date: 12/11/2023

  We understand the member's frustration with our response time and we are truly sorry about the delay.  We strive to serve each member with speed and efficiency, however, due to such positive feedback from our Black Friday/Cyber Monday sale, our team continues to get back to all the inquiries.  However, we are working directly with this member to come to a satisfactory solution and assist him with his current membership.  

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/30/2020 - $105.68 - Invoice# ******** I tried to request a refund but was turned down by auto reply. I subscribed to Dailywire.com for access to the Bentkey app. The app does not function well and crashed a lot on my Galaxy S22. The content selection is very small, to the point I would say it was not as advertised. The app crashing made the enjoyment of the small selection of content impossible.

  Business Response

  Date: 12/04/2023

  Despite what is mentioned in this review, this former member has been given a one-time customer courtesy refunded as they reached out so quickly.  We strive to create content that all our members will enjoy and specifically with the children's content we are very proud of our Bentkey app and the streaming options is offers to kids.We hope this member will choose to join us again someday soon as we are grateful for all past support.
  

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying all week to get the insider annual membership for $75 +tax. No matter what credit card I put in ( TD ***** CIBC ***** Triangle MasterCard) , the page says Incomplete or invalid credit card information . I have entered and renters all three of these cards multiple times. I know my cards are fine. Help!!!! I wont be able to afford the subscription after the sale ends!

  Business Response

  Date: 12/04/2023

  We are grateful to this potential member for trying so hard to sign up for the Daily Wire!  However, many times the credit cards from outside the ** are restricted and have different specifics within the fields.  We would recommend making sure the bank is aware of your interest in making this purchase and when using the credit card ensuring the "State" field reflects "******".  Also, for our ******** friends, new memberships are currently not available in ******.

  Customer Answer

  Date: 12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $155 by Dailywire on Nov 26,2023 but i dont have access to a subscription or a specific membership. I tried subscribing last year when they had a sale for Black Friday but from my end it didnt go threw successfully and I wasnt able to access member content. Checking my bank account I have two chargers one from Nov 26,2022 for $77 and now $155. However, I just checked my daily wire account and it says its a free account and I dont have any receipts for these chargers or anyway to cancel any further payments. I have not received any emails from Dailywire about renewing or a membership. Im hoping I can be refunded completely for both charges since I have not used the membership access since from my end I dont have one or access to it. I have sent two emails to the support email for Dailywire with this information and screenshots of what I can see when I sign into to Dailywire. I also dont have anyway to manage my supposed membership so I cant cancel or upgrade. It would be great if someone could reach out to me to help me sort this out! Thank you

  Business Response

  Date: 12/04/2023

  We are so grateful for this member's support of the Daily Wire and are sorry for the delay in response.  We are working directly with this member to determine next steps and locate her active account so we can assist to the best of our ability.

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact DailyWire through their email and chat support system on their website for help with my renewal, but I have not received any response from them yet. It appears that they are intentionally avoiding billing and renewal issues with their customers.The problem I am facing is that I was not notified about my renewal date until I saw the charge on my credit card statement online. I immediately tried to contact DailyWire's customer support, but I have not received any correspondence back from them. After I signed up for their service, I was bombarded with promotional and notification emails, which I unsubscribed from. Upon further investigation, I discovered that the renewal email was in my spam folder. If I had known about the renewal, I would have canceled it.Since signing up, I have had several issues with the DailyWire app. It crashes and freezes frequently, and I had to uninstall and reinstall it multiple times on my AppleTV. Sometimes, when I launch the app, the screen is blank. These issues occurred so often that I stopped using and watching the DailyWire altogether.Now, I am in a financial bind because the renewal went through, and I cannot get a refund since I have been unable to speak to anyone about it. My experience with DailyWire has been extremely disappointing, and I would advise people not to subscribe to their service as you will not hear back from anyone at customer service if you have any issues.

  Business Response

  Date: 11/29/2023

  Despite what is mentioned in this review, this former member has been refunded, so the review is not completely accurate. Having had such a positive response from our Black Friday sale, we responded as quickly as we could to all our pending inquiries.  Because the member reached out so quickly we were able to issue a full refund and close the membership.
  
  

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I posted this complaint before hearing back from DailyWire.  Regardless I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 13 I was charged $152.64 for a subscription renewal to the Daily Wire. I do not use this product anymore and signed up initially for a 1 year term. There was no email sent to notify me about the impending charge, nor was there a receipt provided via email after the charge went through. For a company who promotes truth, this is an extremely deceitful business practice. With the birth of our child, we are unable to utilize this product anymore and I would consider signing up again in the future. However, after reading about this 'no refund policy' I will never purchase services from this company again. I reached out today 11/19 to request a pro-rated refund for the most recent charge. I've canceled the subscription.

  Business Response

  Date: 11/21/2023

  Despite what is mentioned in this review, this former member has been refunded, so this review is not completely accurate. We sent this member an email reminder on September 13, 2023, advising the subscription would renew automatically, which it did. The member did not reach out until over a month later when we set their membership to cancel which affects the future renewal, not the previous charge.  However after further investigation on this specific account renewal we have granted a one-time courtesy and generated a full refund for this membership. There will be no future charges and the subscription has been cancelled.   

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A PREMIUM membership should receive ALL the benefits.offered. There was NO RESPONSE to questions regarding unavailable services for several days. As of today, there has been no response.

  Business Response

  Date: 11/13/2023

  Thank you for the feedback. We remain grateful for this member's support and we have reached out directly to them as our team is working diligently to have the feature available again soon.

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20857601
  
  I am rejecting this response because: I appreciate DW response and current actions BUT - am reluctant to close the complaint because so far, nothing has been fixed.  I will wait the 2 weeks (credit added to my membership).  If the issue is resolved I will happily accept their response.  IF the issue IS NOT resolved; I will address it then.

   

  Thank you - *********************
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/14/2023

  Thank you for offering us some time to make this right.  We are working diligently to fix this issue.

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20857601
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Still waiting for issue to be fixed.  I have supposedly been given 2 weeks additional on my membership. I will STILL wait until the issue is resolved - 5 days and counting now
  

  Business Response

  Date: 12/04/2023

  We have been in constant contact with this member regarding this issue.  We have extended her membership several times to make up for the inconvenience of not having this free feature.  ************* is working diligently to fix this and we understand the frustration caused by this free feature not being available.  We will continue to work with her to resolve this issue.

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** would like to point  out there multiple complaints in the message sections on ALL articles.
  
  Sincerely,
  
  *********************