Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Daily Wire monthly service last month. Unfortunately, I watched for a few days and realized the website and app are extremely buggy and not user friendly. For example, I will search for a show and it will not appear. I recall unsubscribing from their service. However, on 11/10/22 I was charged a $14 auto payment. On 11/10/22 I requested for them to refund me and they said they would not. They also said they have not received a request for my account to be unsubscribed, so it doesnt look like it went through. Upon going back to the unsubscription page, it is nearly impossible to unsubscribe, with multiple pop *** requesting you to stay. Since being charged $14, I have not and will not be using this service. Therefore, due to not using the service and the issues with the website I am requesting a one time exception to be refunded.

  Business Response

  Date: 11/14/2022

  After reviewing this request, We are confident we're well within our right to not issue a refund as the member never went through our cancelation process and never reached out on any other channels to cancel till after she was charged her first renewal. 

  However, since this member reached out for cancelation and refund request within an hour of being charged, we are going to honor it.

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a current account with Daily Wire. I have requested previously to cancel it via email. It was not done.I simply wish for them to cancel me and I have no phone number to call. I entered the cancellation request again today. Please assist me in this endeavor. They are impossible to reach and they did not act on previous request

  Business Response

  Date: 11/10/2022

  This member is absolutely correct. He asked to cancel his account and for some reason, we didn't honor the request when it was made. I've fixed this by canceling the subscription and issuing a full refund.  

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a fan and supportive of *** and the Daily Wire. I bought a 1 year membership during a Black Friday sale to get a mug and support the site. I tried logging into the premium site once and couldnt even access it. No worries because I just wanted to support them because I agree with their views. 1 year later my account is hit for $153 with no notice. I searched my email, including spam and junk folders for a your account will be billed unless you cancel type email and I have nothing. I did have hundreds of daily wire emails still in my inbox as I receive them literally everyday, but not a renewal notice. Im sure theyll say it was sent on their end but it was not received. I would not have authorized the transaction and I would have chosen to non-renew. I reached out to support who said their terms dictate no refunds after a sale is made, even though I contacted them immediately upon noticing the renewal. I would agree with that policy if I had willingly renewed, but I did not. This wasnt buyers remorse. This was I didnt authorize another year. I would have been open to renewing again in the future but not anymore. They need a more transparent way to handle renewals. Love ya *** but not how I would handle a business. And on top of it all, Im in the middle of the ********************* program, trying to get out of debt, and this wipes out the $ we set aside for a few bills this pay period. Frustrating to say the least.

  Business Response

  Date: 11/10/2022

  I was able to resolve this issue with this member. We agreed on a partial refund. 

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had this service from Daily Wire about two years ago. Didn't realize I was on a subscription. Saw a charge come through my card and contacted them within a few days of it being charged and company has completely refused to work with getting my money back. Do not wish to have the company's services. Don't understand why any company would want to take money from people who have told them they do not wish to do business with them. Looking for a refund of the money.

  Business Response

  Date: 11/09/2022

  According to our records, this member signed a subscription agreement that renews annually on October 30 2020. Her membership renewed as expected on October 30 2021. On Sep 29, 2022 at 11:14 PM CDT, this member received a renewal reminder email letting her know her subscription will renew in 30 days and was given an option to cancel prior to the renewal. Despite that, this member did not cancel her membership within the 30 days given and was automatically charged. Despite all of this, we have chosen to issue a full refund.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their service back in Oct 2021. Since then, I have not received any communication from the company. However, I was just billed for renewal of the subscription on 10/25/2022 and was surprised to see it on my CC since I had not only forgotten I was subscribed since I receive no emails from them but was also extremely concerned that I never received a renewal reminder notice either.I reached out the same day I was billed for the renewal advising that I had not received a renewal notice so had no opportunity to review the renewal terms beforehand, the new pricing, and make the choice to cancel. I asked for a refund to which I was denied.I asked if they send renewal notices to which ******** replied members receive renewal reminders. I told ******** I did not, and it was replied they cannot deviate from policy. I am very confused by the responses since there seems to be no desire to check into the fact that I did not receive the renewal notice.Please see the attached communication of emails in regard to a request for the refund and that I did not receive a renewal notice. I also saw here on BBB that there are numerous other complaints about the billing, and they state they send notice of renewal - but again, I DID NOT and would have cancelled before renewal if given the opportunity.I dislike having to go this route as I like Daily Wire. I hope they check and also discover I was never sent renewal notice so I could make the choice to renew and ultimately, refund this recent billing. I appreciate the assistance.

  Business Response

  Date: 11/10/2022

  This member claims they never received a renewal reminder, however, our records indicate we sent a renewal reminder on Sep 25, 2022 @ 11:13 PM CDT. Despite that, this member reached out to us the same day of the renewal. We had a new agent handle her case and didn't address the member's request based on our training. As a result, this issue was not handled how we would have wanted and this member didn't receive the support at the standard we want. For that reason, We've issued a full refund for any trouble.
  
  

  Customer Answer

  Date: 11/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Daily Wire and took the ***** monthly...I didn't get access to content I signed up to watch so I went to my account page to make sure I was in fact signed up and while looking I accidently hit another subscription level that had the ANNUAL billing option and it took ****** out of my account immediately...I could not find a phone number for DW so I emailed them and have received absolutely no response

  Business Response

  Date: 11/07/2022

  This member reached out and let us know she accidentally upgraded. We had a large influx of customer service requests during that time due to the release of a new product, so it took a while to get back to this member. We issues a full refund to the member for the upgrade charge on Oct 24 before even seeing this BBB complaint.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wanted to sign up for a monthly subscription. Got an annual one instead. Immediately contacted The Daily Wire. **************** was closed. Canceled account online, but was still billed for the entire year. Sent The Daily Wire and email with no response. Got in contact via chat, and was told that it was their policy of not giving refunds and there was nothing they could do. Terrible customer service! I should not have to pay for something that I will not be watching....ever.

  Business Response

  Date: 11/10/2022

  After reviewing this request, it looks like there was a misunderstanding. This member was asking for a monthly option and we missed that request and thought he was just asking for a full refund. Since he logged in and used part of the membership, we weren't able to issue a full refund. However, after seeing that he just wanted to move to a monthly subscription and be refunded for the difference, we've decided to honor that requests. 

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were interested in watching a documentary on the Daily Mail. I looked on their website and saw you had to have a subscription. I signed up for the Insider plan of $14.99 a month. We were still unable to access anything. I looked on my bank account to see if maybe the transaction didn't go through and it had, for $14.84, but there was also a charge for $175.96! I hadn't made that purchase from them. We were unable to access anything on the website. I've attempted to cancel whatever they are saying I have. I've contacted their support, with a support request. This was all within 30 min. from start to finish. I've messaged them on ******** and Instagram, and have not heard back. We have limited income, I'm disabled and the $14.99 was a little rear to us to watch a documentary. We were unable to do that and now almost $200 less in our account. This is not right. I've requested a refund for both charges as we never received the product for the $14.99. Sadly, I've read where many folks have experienced this. That's a shame! I pray they will fix this.

  Business Response

  Date: 10/19/2022

  Member signed up for our middle tier subscription on October 14, 2022. Member then accidentally upgraded a couple of minutes after. Member reached out to Support on October 15, 2022. We responded to the Support Ticket on October 19, 2022, as we were experiencing a high than normal ticket volume. Member was refunded the accidental upgrade charge and provided with a free month of Membership due to the delay in response and technical issues they faced.

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My name is *****************************, I made a transaction last night 10/14/2022. I checked the box for a monthly $12 subscription, since I've never used their channel nor knew anything about it I figured I'd use it for a month and then decide if I wanted to continue to pay the $12 monthly. Once I put my debit card information in it automatically took $144 out of my bank account which I did not agree to nor did it give me a total that showed what I'd be paying (so I assumed it was just the $12). I reached out to them right away via their help button as well as sent an email but I have not gotten any response back. I would like to be refunded the $144 as well as the $38 overdraft fee charged by my bank. I've attached a picture of my bank statement showing the $144 charge, it's still pending which is why you can't see the overdraft fee yet.

  Business Response

  Date: 10/19/2022

  Member signed up for middle tier membership on October 13, 2022, and then submitted a support ticket requesting to cancel the membership the same day. Due to a higher-than-normal ticket volume, we responded to the request the next day, October 14, 2022. When the Member provided us details regarding the purchase, we issued a refund.

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to pay one month of 14$ to watch a movie on 10/12/22, they charged me 97$ for a whole year. They have no option for contact or customer service and if i cancel theres no option for refund just to not renew the subscription. I cannot pay this.

  Business Response

  Date: 10/18/2022

  Member signed up for our middle tier subscription and then chose to be billed annually. While Member has not reached out to us requesting assistance, we have made the appropriate change and refunded the difference. We have notified Member of the actions taken and assisted to the best of our ability.