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Business Profile

Digital Media

Daily Wire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 207 total complaints in the last 3 years.
  • 61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We thought we were signing up for a month of service. Seems as though the website was misleading because we we charges 150 dollars roughly when I thought I was signing up for a one month plan. On top of that it looks like I've been charged twice. And it appears that I'm not the only one with this issue Do better daily wire!!

    Business Response

    Date: 12/24/2024

    The subscription this member purchased - Insider Annual - is charged on a yearly basis. This is noted on the Sign Up page when members choose the subscription they want to purchase. The final price is also shown at checkout. The Sign Up page displays a monthly rate so customers can compare the overall price for a year with the monthly option - Insider Monthly - but a note is provided which clearly shows which plans are charged annually. When a discount code is available to be used, this is also reflected on the Sign Up page.  We are very sorry for the frustration this has caused, however we would encourage this member to reach out to our Member Experience team so we can try to assist them with their request.

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an email from The Daily Wire asking if I wanted to renew my subscription. I answered that no, I did not want to Resubscribe. They resubscribed me anyway. Just give me back my $149, problem solved. I actually like The Daily Wire, I dont like these business practices. Not sure what email I signed up with so if they have trouble finding it, it could Also be one of these *************************** ************************

    Business Response

    Date: 12/24/2024

    We are sorry for the confusion with the sign up to our site.  However, we do not have any record of an active account with these emails listed.  Please reach out to our Member Experience team so they can help assist you with this request.  

  • Initial Complaint

    Date:12/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the Daily Wire November 17, 2024 for an annual subscription for about $102. I contacted Daily Wire customer service to cancel my subscription the next day. **** in customer service in customer service stated I would receive a full refund within 7-10 days, but also immediately canceled my membership. However, I never received my refund. It is now December 15, 2024. I have contacted customer service several times regarding this matter, but I have not received a response.

    Business Response

    Date: 12/16/2024

    We are sorry for the frustration this situation has caused. There was an error that prevented the refund from going through. However, we have reached out directly to the member to get this resolved and honor their refund request. We're sorry for any trouble this caused but have done our best to resolve the situation.

  • Initial Complaint

    Date:12/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will NOT cancel my subscription. Its a total ripoff. Instructions on how to cancel is a total made up lie.

    Business Response

    Date: 12/13/2024

    Despite what is mentioned in this review, since this member reached out so quickly, we were able to cancel their subscription and issue a full refund the same day as the transaction. We're sorry for any trouble this caused but have done our best to resolve the situation. 

    Customer Answer

    Date: 12/18/2024

    They drafted on 12/16! 

    Customer Answer

    Date: 12/23/2024

    They drafted on 12/16! 

    Business Response

    Date: 12/24/2024

    The membership that is referenced in this review is a monthly membership that is non-refundable after purchase which terms are detailed though out the sign up process.   We have successfully set the membership to cancel and this member will have access to all the content purchased until the end of the term.  This member will not be charged again unless they reactivate their subscription.  We are sorry for the frustration that was caused.  We could assist her to the best of our ability.

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was mislead on the subscription. I believed I was signing up for the monthly billing. I immediately attempted to cancel/get the charge refunded. I, however, was only able to talk to an AI chat. I did submit a request to speak to a human, but as a single mother this charge of $149 will break me. I need this refunded asap.

    Customer Answer

    Date: 12/13/2024

    Daily Wire resolved this!

    Business Response

    Date: 12/13/2024

    The subscription this member purchased - Insider Annual - is charged on a yearly basis. This is noted on the Sign Up page when members choose the subscription they want to purchase. The final price is also shown at checkout. The Sign Up page displays a monthly rate so customers can compare the overall price for a year with the monthly option - Insider Monthly - but a note is provided which clearly shows which plans are charged annually.

    However, we do understand that mistakes happen and the customer did reach out to us on December 13, 2024 at which point we downgraded the subscription to their originally intended monthly option. A refund for the difference was also granted at that time. The customer currently has an Insider Monthly subscription.

  • Initial Complaint

    Date:12/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription and had it for a year or two, and canceled my subscription 11/21/23 effectively expiring on 11/5/24. I have email proof I canceled with them. On 11/5/24 they charged my credit card ******. I attempted to contact them through phone and email. No response. I disputed it with my credit card company and the daily wire responded to discover card that the charges were legitimate. I have email proof proving otherwise. Discover deemed charges to be accurate. I would like my money back and to not be charged in the future.

    Business Response

    Date: 12/10/2024

    Despite the member review, it is not entirely accurate as after further investigation of this specific account we have issued a full one-time courtesy refund to this member and expired their active account.  We are always grateful for member support.

    Customer Answer

    Date: 12/16/2024

    I am extremely disapointed with the DailyWire.  Their response to you was that they didn't agree with giving the money back, but the did anyway.  I would like to know what they don't agree with so we can clear it up.  They emailed me this  

    Hello ******
    Thank you for your BBB review.
    I am sorry for this inadvertant charge on your membership. I have canceled and refunded the charge in full and you should see that on your statement in 7-10 days.
    You no longer have a membership with the Daily Wire and you will not be charged in the unless you choose to reactivate.
    Thank you for your past support and we hope to see you again soon!
    *****

    I've emailed them back asking for clarification on their BBB comment and they have not responded yet.

    Customer Answer

    Date: 12/16/2024

    I am extremely disapointed with the DailyWire.  Their response to you was that they didn't agree with giving the money back, but the did anyway.  I would like to know what they don't agree with so we can clear it up.  They emailed me this  

    Hello ******
    Thank you for your BBB review.
    I am sorry for this inadvertant charge on your membership. I have canceled and refunded the charge in full and you should see that on your statement in 7-10 days.
    You no longer have a membership with the Daily Wire and you will not be charged in the unless you choose to reactivate.
    Thank you for your past support and we hope to see you again soon!
    *****

    I've emailed them back asking for clarification on their BBB comment and they have not responded yet.

    Business Response

    Date: 12/24/2024

    After further investigation into this former member's account we were able to reach out to them directly and rectify the situation by issuing a full refund.  We are truly sorry for the frustration that this charge caused and thank them for reaching out so we could help resolve this issue.  We are grateful for the support of our current and former members and have helped to the best of our ability.

  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************ A charge or hold for $149.00 on December 06, 2024 was placed on your Quicksilver Credit Card (9527) at THE DAILY WIRE. NEVER SUBSCRIBE DAILY WIRE!!!!!!!!!

    Business Response

    Date: 12/10/2024

    This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Members simply can not sign up without taking this step. We sent a renewal reminder on November 6, 2024, 30 days prior to the charge, allowing ample time for cancellation and it renewed on December 6. This member reached out to ask for clarification of the charge, which we gave her. Since our memberships are considered final after renewal we are unable to issue a refund in this case. At that time, we set the membership to cancel at the end of the term so that the member would not be billed again. We're sorry for any trouble this caused but have done our best to resolve the situation.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to resolve an issue with my Daily Wire account for weeks, and despite multiple emails from both myself and my aunt, we have not received a single response from customer support. The problem involves a gift membership that was accidentally redeemed into my account instead of hers. She spent weeks trying to redeem the membership and I was trying to help.This mistake happened when I clicked the email link for the gift membership, which automatically logged me in and redeemed the code to my account. We have tried every possible method to contact Daily Wire, but no one has responded. Additionally, her credit card information is now tied to my account, and I am unable to remove or update it.This lack of response and support is unacceptable. If this issue is not resolved soon, I will be forced to escalate the matter further by filing formal complaints with consumer protection agencies. Please rectify this mistake immediately.

    Business Response

    Date: 12/05/2024

    Despite what this member claims, our Member Experience team assisted them and resolved this issue.  We are grateful for all their support and hope they enjoy the exclusive content they purchased with our Black Friday discount.  

    Customer Answer

    Date: 12/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed for a DailyWire+ account with the company on November 3rd to watch one specific documentary, then immediately cancelled my membership because there was nothing else I was interested in watching on the platform and I thought it was over priced. I received a confirmation email for the cancellation of my account that same day stating that my account would remain active for the next 30 days and officially cancel on December 4th. However, come December 3rd I see a charge to my card for yet another month of DailyWire+. When I reached out to the companys customer support yesterday, I was written off and given no help. They told me that my account was reactivated on November 11th, which I received no email about and have scoured my inbox for. I find this strange bc I received notifications for signing up for and cancelling my account, but no reactivation email? They are committing fraud, failing to cancel their customers accounts, refusing to refund customers for said failures, and gaslighting/manipulating/lying to customers regarding said failures. I have provided screenshots of 1) the confirmation email for my sign up on 11/3 2) the confirmation email for my account cancelling 3) No emails from them on 11/11 (even offering a couple extra days in my filtering selection) stating that my account was reactivated

    Business Response

    Date: 12/05/2024

    This member purchased a monthly membership and then canceled the membership the same day.  However, the member then reactivated the membership the following week which resumed her current term of the membership.  Furthermore, this member agreed to be automatically renewed at the initial sign-up by clicking a button at checkout which said they agreed to the Terms of Use. Members simply can not sign up without taking this step.  We cannot issue a refund due to our terms and conditions that state all memberships are not only non-refundable but must be canceled prior to renewal to avoid further charges.  Additionally, this member will have access to our exclusive content until the end of the term when the membership will cancel and there will be no further charges unless the membership is once again reactivated.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription on November 27th, 2023, and was recently billed $149 on 11/27 for another years subscription. There is no way to contact them as nobody answers the 818#- I want my funds returned asap

    Business Response

    Date: 12/09/2024

    Despite what is mentioned in this review, this former member was refunded, so this review is not completely accurate.  We were able to connect with this member and resolve this issue with them directly.  We are grateful for the past support of all our members.

Daily Wire is NOT a BBB Accredited Business.

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