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Business Profile

Digital Media

Daily Wire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 207 total complaints in the last 3 years.
  • 61 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Daily wire plus is an online streaming platform. I signed up with the impression I could cancel at anytime. When I go on to the website to cancel there is no option. I have tried on a mobile phone, TV app, and my computer to cancel and it brings me to a page with no cancel option. I tried online support and just links you to directions that don't work. I tried finding a support phone number and it won't give me one. I tried online connecting to a representative for help and it won't finish loading. I tried removing my credit card from the site and it doesn't give me an option to remove it. I can't cancel my subscription and I cant speak to a contact on how to do it. I feel like I have been scammed.

    Business Response

    Date: 12/05/2024

    Despite what is mentioned in this review, this member has a FREE account and it is not linked to an active membership.  They have limited access to our content and do not get charged for viewing any of our free content.  They reached out and discussed this with one or our Member Experience agents who also unsubscribed them from our emails to ensure that they do not get further correspondence from us.  This member not have an active account with us.

  • Initial Complaint

    Date:12/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DailyWire Fraud! Read this first, save yourself some time and money!I subscribed to what I believed was the $15/month plan based on the information provided on their website. The plan I selected did not include any disclaimer that it would be billed annually upfront. However, I was immediately charged $265.18 for a full year. Realizing the discrepancy, I canceled my subscription and asked for a refund but they are claiming their memberships are non-refundable.I wish I would have checked here first, as I discovered numerous complaints on The Daily Wires own website as well as on the BBB website regarding this exact issue. This demonstrates a clear pattern of misleading customers into signing up for annual plans disguised as monthly options. I am requesting a full refund of the $265.18 due to the misleading information and false advertising on their website.

    Business Response

    Date: 12/05/2024

    Despite what is mentioned in this review, this former member never reached out to us to discuss this issue so this review is not completely accurate. The subscription this member purchased - Insider Annual - is charged on a yearly basis. This is noted on the Sign Up page when members choose the subscription they want to purchase. The final price is also shown at checkout. The Sign Up page displays a monthly rate so customers can compare the overall price for a year with the monthly option - Insider Monthly - but a note is provided which clearly shows which plans are charged annually. When a discount code is available to be used, this is also reflected on the Sign Up page.  The member has access to our exclusive content until the end of their term and can cancel anytime before the renewal date in order to avoid any further charges.  We are grateful for their support.

    Customer Answer

    Date: 12/06/2024

     
    Complaint: 22623387

    I am rejecting this response because:

    If you review the attachments you will see its all lies. What are the odds that several other people faced the same issue and had the same complaint? Either we are all lying or DailyWire is lying, whos the common denominator? This is an illegal/fraudulent billing practice and I recommend EVERYONE experiencing the same thing to report to the ************************. *******************

    I am requesting a refund, prior to contacting my credit card company. 


    Sincerely,

    ***** ****

    Business Response

    Date: 12/13/2024

    We appreciate the feedback on this. The subscription levels are described as billed annually or monthly, depending on the subscription level, as shown in the attachment to this review.

    That said, we do understand that sometimes things get missed and we have reached out to the customer as a courtesy to offer a resolution and an adjustment to the membership level they intended to sign up for. We are sorry for any confusion surrounding this sign up process.

    Customer Answer

    Date: 12/28/2024

    The company agreed to change my membership to monthly and refund the difference.

  • Initial Complaint

    Date:11/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2022, following ****** ********* initial involvement with the organization, I signed up for a free trial that I was not under the impression of believing it was a year membership. In November of 2023 I was charges $150 to my account and I was infuriated. I looked to cancel the account and did. I have the e-mail to show it. Today, I check my one of my accounts and it has $150 less than I did a few days ago. They charged me an additional $150 a year after I already cancelled my account. As Ive said, I have the email of cancellation from a year ago on top of my e-mail from this year. I feel like Ive been robbed $300 dollars.

    Business Response

    Date: 12/05/2024

    Despite what is mentioned in this review, this former member has been refunded, so this review is not completely accurate. Per our terms, members must cancel their membership prior to the renewal date to avoid further charges.  This member never reached out to discuss this concern with us. Currently this membership has been canceled and the refund has been issued.  We are always grateful to past members for their support.

  • Initial Complaint

    Date:11/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an email from Daily Wire Saying they were going to renew my account. I am struggling financially right now and I went in to my account and canceled it so it would not renew (or so I thought). Then I got an email saying that they tried to charge my credit card but it wouldn't go through. That is because I didn't have any money in my account because we just paid rent! I went BACK into my account to MAKE SURE they wouldn't charge me when I DID get money back in my account and the account said that they had tried to charge my card several times and it wouldn't go through, so they had to cancel my account. I thought that was the end of it. But I checked my bank account this morning and they charged me anyway!! It also says they charged me on the 25th but they actually charged me on the 28th! I am extremely disappointed in this company's ethics. They say they have conservative values but they say they have no refund policy! I am calling foul. I demand a refund!!

    Business Response

    Date: 12/05/2024

    Despite what is mentioned in this review, this former member was refunded, so this review is not completely accurate. This member reached out and we responded as soon as possible to inform him that we were able to issue a refund in full.  We are sorry for any frustration this caused and are grateful for their past support.

  • Initial Complaint

    Date:11/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looks like im not the only one who signed up for a monthly subscription but was charged for the whole year. I need this made right and switched back to monthly. No customer support no phone number or email

    Business Response

    Date: 11/21/2024

    Despite this review, we have reached out to this member and responded to his request.  We are sorry for any confusion with our sign up process, however since this member reached out so quickly, we were able to assist them to the best of our ability and are grateful for the continued support.

  • Initial Complaint

    Date:11/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Created an account on 11/6 and paid for an annual membership. I have been unable to log into the account. I cannot reset the password. I have contacted support multiple times through the website and no one has responded. I have tried the chat bot and also I have tried contacting them through their social media. None of my messages have been responded to.

    Business Response

    Date: 11/19/2024

    Despite this review we were able to connect with this member and work directly them to help them gain access to their membership.  They currently have access to our exclusive content and seem happy with the outcome of their customer experience.  We are grateful for their support and are happy that we were able to assist to the best of our ability. 

  • Initial Complaint

    Date:11/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They would not let me cancel no matter what I did.

    Business Response

    Date: 11/18/2024

    Despite this review, this former member does not have an active account with us.  There is nothing to cancel in this case and this former member was responded to in a timely manner upon reaching out to our Member Experience team.  

  • Initial Complaint

    Date:11/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint due to false advertising and deceptive billing practices by The Daily Wire. On September 27, I subscribed to what I believed was the $15/month plan based on the information provided on their website. The plan I selected did not include any disclaimer that it would be billed annually upfront. However, I was immediately charged $270 for a full year.Realizing the discrepancy, I canceled my subscription the very next day on September 28. Despite canceling immediately, The Daily Wire has repeatedly refused to issue a refund, claiming their memberships are non-refundable. I have been fighting this issue for over a month, providing proof that I canceled within a day, yet they continue to deny my request for a ********* my investigation, I discovered numerous complaints on The Daily Wires own website as well as on the BBB website regarding this exact issue. This demonstrates a clear pattern of misleading customers into signing up for annual plans disguised as monthly options. Their practices are not only misleading but also take advantage of customers by refusing refunds, even when the cancellation is immediate.I am on a limited income, as my wife is a disabled veteran, and being misled into an unwanted annual subscription has caused significant financial stress. I am requesting a full refund of the $270 due to the misleading information and false advertising on their website.

    Business Response

    Date: 11/18/2024

    Despite this review, this former member reached out to our Member Experience team and as a one-time courtesy was issued a refund for the time remaining on the membership.  We are very sorry for the frustration our sign up and cancelation process has created but our membership prices are clearly noted on the Sign Up page when members choose the subscription they want to purchase. The final price is also shown at checkout. The Sign Up page displays a monthly rate so customers can compare the overall price for a year with the monthly option - Insider Monthly - and a note is provided which clearly shows which plans are charged annually (they state under the price of the membership if it is "billed annually"). A member must cancel prior to the renewal date of their membership based on our terms that are agreed to upon sign up.  If the membership is not canceled before the renewal date, then the member will be charged for the next term (either monthly or annually depending upon their previous membership level.) We are very sorry for any issue this has caused but we have assisted this former member to the best of our ability and are grateful for their past support.

    Customer Answer

    Date: 11/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** **********

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the special $7 month and was charged $149. On top of that, if you actually want to watch anything, you have to pay extra. Truly a racket. There is no customer support and the bot just sends multiple articles that dont pertain to my issue and just says sorry, it/he/she/they/them cant help me. I want my subscription cancelled and a full refund issued asap. Fraudulent marketing and billing practices. No customer support is a huge issue and Im guessing its because they get so many of these complaints and dont want to pay humans for support.

    Business Response

    Date: 11/14/2024

    Despite this member claiming that we do not have any customer service, we do have a team of Member Experience representatives standing by to support our members and we do not have any support requests from this former member.  The subscription this member purchased - Insider Annual - is charged on a yearly basis. This is noted on the Sign Up page when members choose the subscription they want to purchase. The final price is also shown at checkout. The Sign Up page displays a monthly rate so customers can compare the overall price for a year with the monthly option - Insider Monthly - but a note is provided which clearly shows which plans are charged annually. When a discount code is available to be used, this is also reflected on the Sign Up page.  Despite this review, we have issued a full refund.  We are grateful for the past support.

    Customer Answer

    Date: 11/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a service Im not getting. There is no customer service support number. I just want my money back

    Business Response

    Date: 11/14/2024

    We do not have any support requests from this member to indicate that there was an issue with the purchased account.  However, while all our memberships are considered final after purchase the member has set their subscription to cancel for the next term and they currently have access to their account until their subscription expires at the end of the term and they will not be billed again.  Our Member Experience team is ready and available to assist this member in accessing the membership purchased and look forward to helping them find a way to see all our exclusive content.

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