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Daily WireThis business is NOT BBB Accredited.
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Customer Review Ratings
3.82/5 stars
Average of 258 Customer Reviews
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Review fromira s
Date: 06/12/2025
1 starira s
Date: 06/12/2025
this company will not cancel my subscription after 2 years worth of tryingDaily Wire
Date: 06/14/2025
Despite what is mentioned in this review, the customer's account was successfully canceled. The customer contacted us on Thursday, June 12, 2025, and we were able to assist them with the cancelation as well as go through the process of how they can receive a courtesy refund for a recent charge. We are sorry if the customer is not satisfied with the result but we have complied fully with their request at the time of responding to this review.Review fromTiffany K
Date: 06/06/2025
1 starTiffany K
Date: 06/06/2025
Do NOT purchase this subscription without realizing there is a yearly renewal without notice. They will not reimburse you even is the renewal has only been one day of subscription.Daily Wire
Date: 06/10/2025
On April 20, 2025, we sent this member an email entitled "Your DailyWire+ membership renews soon" In that email, we let the member know their membership would renew 30 days later, which it did. Their subscription was renewed on May 20, 2025. On June 6, 2025, they contacted our support team for a full refund. We couldn't offer a full refund due to the time that had elapsed. At that time, we set the membership to cancel at the end of the term so that the member would not be billed again. We're sorry for any trouble this caused but have done our best to resolve the situation.
Furthermore, this member agreed to be automatically renewed at the initial sign-up by clicking a button at checkout which said they agreed to the Terms of Use. Members simply can not sign up without taking this step.Review fromDaniel m
Date: 04/30/2025
1 starDaniel m
Date: 04/30/2025
I signed up for a daily wire membership because I wanted to watch some content with ****** ******** in it. When I signed up for some reason, I could not watch the content that I wanted to. I thought that it must not been working properly. tell you the truth I just kind of forgot about my membership Fast-forward a couple months. And now I’m looking at my bank statements and realizing that I’ve spent over $100 on this membership that I hadn’t been using at all. I called them and asked him if I could get a refund and they said they could only refund one month. I think that it’s not fair. Their website was not clear. So basically I lost $100 or something I didn’t use and they’re not willing to make it right.Daily Wire
Date: 05/05/2025
This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Members simply can not sign up without taking this step which was done on October 4, 2024, to renew on the 4th of each month unless canceled before the next scheduled renewal date. Despite our final sale policy, we gave a one-time courtesy of a refund for the most recent month even though the charge had gone through at the time the customer reached out to us. We cannot offer a refund for the previous months for which the entire pay period had already elapsed. We are sorry for any trouble this caused but have done our best to resolve this situation.Review fromNancy S
Date: 02/21/2025
1 starNancy S
Date: 02/21/2025
Sadly, no integrity…Jeremy. , for all the many programs & specials & individuals speaking on ‘seeking highest ideals’ personally & corporately….in the USA & even the world….your company does not even even support honesty & transparency in communication & customer service. Being top dog & greed shout loudly. Hypocracy. Not humorous. After signing up with a ‘president’s week special’ I immediately changed my mind as after I could not locate a specific program I was most interested in- so I clicked ‘upgrade my membership’ to read if perhaps if it was included in that package, and it immediately my account was charged-with no way to ‘go back’. So now I have been charged $249 with no one to contact for what is legally within the ‘3 day cool off policy’ to get a refund. It is a huge disparity that so many of your podcasters claim Christian ‘virtues’ and let this go on. ***** ****** 2/20/25Daily Wire
Date: 03/10/2025
Despite what is mentioned in this review, this former member was refunded fully, so this review is not completely accurate. The former member purchased a subscription on February 20, 2025, and upgraded that same day for an additional charge. The member then called us on February 21, 2025, and was granted a full refund for both of these charges. Because the customer reached out quickly, we were able to accommodate their request for a full refund.Review fromRyan J
Date: 01/04/2025
1 starRyan J
Date: 01/04/2025
After paying for your paid subscription services none of your movies will stream past 11 seconds. I am only able to watch your tv shows, no movies. I have reached out to your company via ******** and your website with zero response. Additionally, I was advertised an $11mo premium in one annual payment, when processed I was charged $14mo annualized, why are you dealer advertising your prices? Why does your streaming service only begin to fail after you charge customers credit cards? Absolutely horrible customer service response. I have messaged your company giving you 48 hours to reply and correct your issues before I report your false advertised pricing to my credit card provider and debiting back your premium for failing to provided the e goods and services you charged me for.Daily Wire
Date: 01/28/2025
We are sorry that this member is frustrated about this technical issues regarding our content. While this member did contact us regarding their issues regarding this subscription, all our memberships are considered a final sale after purchase and this was relayed to the member in our correspondence. This member agrees at the initial sign-up by selecting a checkbox saying they agreed to the terms. This member is able to watch our content in a variety of ways and we do not promise access through every platform. That being said, we did extend this member's subscription time in for the inconvenience experienced on this device. Our tech team continues to work diligently to bring updates to all our members to make this a more seamless user experience. Additionally, our Membership Experience team offered this member an extension of his membership term in order to make up for the frustration while we work on more updates that will allow access to the preferred method of streaming. We are sincerely sorry for any trouble this may have caused and are always appreciative of the patience and support as we continue to assist all members in having a better user experience.Review fromStephanie S
Date: 12/15/2024
1 starStephanie S
Date: 12/15/2024
I signed up for the monthly and they took out the entire year. I need to get my money back and switch over to monthly. I’ve already canceled my membership and have been trying to find a customer service phone number but there seems to not be one. I’m not sure how to resolve this issue. I tried to do the chat, but they were not helpful at all. Is there a phone number that I can call to talk to a real person to get my money back? ???????Daily Wire
Date: 12/24/2024
The subscription this member purchased - “Insider Annual” - is charged on a yearly basis. This is noted on the Sign Up page when members choose the subscription they want to purchase. The final price is also shown at checkout. The Sign Up page displays a monthly rate so customers can compare the overall price for a year with the monthly option - “Insider Monthly” - but a note is provided which clearly shows which plans are charged annually. When a discount code is available to be used, this is also reflected on the Sign Up page. For further assistance please reach out to us at https://support.dailywire.com to reach a Member Experience representative.Review fromAndrew B
Date: 12/01/2024
1 starAndrew B
Date: 12/01/2024
Very disappointed in this company. I’ve been a supporter of theirs for years, but will not be anymore. My wife bought an annual subscription in 2023 for the sole purpose of having access to BentKey. We’ve never had access to it, and she has never been able to login to her account. The app seems to be riddled with glitches.
Their customer service non-existent, so we chalked it up as a loss, and have been waiting for the email they said we would get 10 days prior to renewing our subscription, to cancel. They never sent that email but instead just charged us $162 without any prior notification, email, or invoice, and of course it’s non-refundable.
This is the one company that I would have expected to have more integrity than using scam business tactics like that.
As the sole provider for a family of eight, having $162 taken without warning, less than a month before Christmas, is a real kick to the gut.Daily Wire
Date: 12/04/2024
Hi, ******. Thank you for your review. I am so sorry you had this experience and the frustration it has caused. That being said, we have reached out to you directly to work through this situation. I am confident that we will be able to find a satisfactory resolution for you. Thank you for your patience and support.Review fromLaura H
Date: 11/22/2024
1 starLaura H
Date: 11/22/2024
Be careful with false pricing! I chose the option of $11 a month. My card was charged for $264. There is no customer service number and when you try to make a complaint on their website, all they do is give you articles. I went on Facebook and sent them a message. It’s been two days and they have not answered or even looked at my message. The customer service for daily wire is not very good and the pricing does not match what they offer.
Beware of false pricing on their website!!! I would not recommend this platform to anyone, Based on the customer service and false pricing.Daily Wire
Date: 11/26/2024
Hi, *****. Thank you for leaving this feedback. I am so sorry for the trouble with this. It appears that we were able to resolve this issue and contact you directly since this review was left. If you have any further questions, please reach out to our Member Experience team by going to *************************************************** and opening a chat. We would be happy to help. Thank you for your support!Review fromSamuel S
Date: 11/21/2024
1 starDaily Wire: Terrible Customer Service. I’m old enough to remember when DW CS didn’t have major issues like this!
Just spent 55 min on hold waiting for CS and then the line went dead. So here we are. Also, DW spams email constantly among subscribers. And then one needle in a haystack email earns about renewal.
Today’s issue: I signed up during Black Friday 2023 for %50 off. This year auto renewal kicked in before Black Friday for a full membership price. So I called my bank and they disputed this charge for me. After I talked with DW CS this morning they said they would offer me a one time courtesy %50 off this time; but only if I lifted the bank dispute. I agreed and said I would call the bank on another phone so we could get this resolved quickly. Just about when the bank was going to pick up, the DW agent said incredibly sorry but she can’t hold the line and will have to hang up. That’s before I called back and was in queue for 55 more minutes, before the line automatically disconnected.
Please call me back and resolve this issue, DW CS. Y’all can do better than this.Review fromDaniel S
Date: 11/20/2024
1 starDaniel S
Date: 11/20/2024
Signed up for a years service. Very poor quality streaming, very choppy with pausing alot. I don't have this issue with any other service. I contacted them and they say it doesn't stream well on ******* tvs. They refuse to refund my money.Daily Wire
Date: 11/26/2024
Hi, ******. Thank you for leaving this feedback. We are sorry for the issues you have been facing. This is an issue that we are aware of and are actively working to resolve. Please keep an eye out for future updates to ensure you receive the fix as soon as it is available. Thank you for your support.
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