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Daily WireThis business is NOT BBB Accredited.
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Customer Review Ratings
3.82/5 stars
Average of 258 Customer Reviews
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Review fromD. E.
Date: 11/18/2024
1 starD. E.
Date: 11/18/2024
I wanted to purchase gift subscription for my son for Christmas. It was advertised as 47% off on headline on ****** with the code Fight. Page by page to get to the gift subscription page, it shows the regular price. When I finally find the place to put in, I am looking to see if I can use the code. You have to enter CC info and recipient to get to the page and find out about code. So I put info in so that I can hit the section for have an offer code. I put Fight in and instead of saying that it does not apply to gift subscriptions, it rolls right past the button for purchase membership and charges my card full price. It should have popped up and said it does not apply and I would have dropped out right then.
When I get the bot on chat and ask for real person, same ol crap of no refunds after purchase. I ask for real person to explain that they have technical issue and someone claims to be real person and says same ol company bullcrap again. I ask for phone number and they basically ignore me and say there is nothing that they can do.
Had to search internet for Better business bureaus and someone else had posted the phone number. Had many complaints on that side for same type of issues. Then I see some responses from Daily Wire.
I have been sitting on hold for almost an hour while I am typing this. Not sure how the reviews below are positive for help when you can't find phone number on their own site and sit on the phone until you get up.
Though, I am fan of the owners, this is ridiculous and would not recommend anyone buying a subscription.Daily Wire
Date: 11/19/2024
Despite this review, our Membership Experience team was able to apply this promotion code to the current gift account and the member received a one-time customer courtesy discount for this gift. This specific promotion was not applicable to gift memberships and during sign up is listed multiple times prior to purchase. We are always grateful for member support and assisted to the best of our ability.D. E.
Date: 11/20/2024
UPDATE: When I wrote this review, I was unable to find a customer complaint phone number listed anywhere on the website. I had to go through chat and it would not give me an actual number to call. Got no help from the BOT.
**** would not cancel though it was pending because their policy won't allow them to address issues until charge is posted.
Finally started to search internet and found a phone number on another person's complaint at BBB.
I called and had to wait 55 minutes to get a representative, but they were able to fix problem. They state above that price was listed multiple times prior to purchase.
It was on the several pages that it took to find gift subscription. BUT, First page and internet website posts said that new subscribers could get 47% discount using code FIGHT. It did say that gift subscriptions were exempt anywhere in the follow up pages. There was also the link below all credit card info asking if you had a code. I put info in to be able to see if you could use code. Instead of saying it was not accepted, it ran right past that without HITTING PURCHASE BUTTON AND CHARGED THE CARD.
So they did make it right BUT they made it sound like this was my fault rather than their system problem.. The rep told me that they were inundated with calls and trying to fix it.Review fromJen D
Date: 11/14/2024
3 starsJen D
Date: 11/14/2024
I tried to listen to an episode but the background music (if you can call it that) is very distracting. Ben speaks so fast and with the background noise it’s hard to focus and hear what he is saying.
I wonder if I’m the only one who finds this annoying.Daily Wire
Date: 11/15/2024
Hi, ***! Thank you for providing this feedback. I am sorry that you have not had the best experience so far. Please reach out to our Member Experience team by going to https://support.dailywire.com/hc/en-us/requests/new. We would be happy to look into this with you. discuss this with you. Thank you for your support!Review fromLoyce S
Date: 11/13/2024
1 starLoyce S
Date: 11/13/2024
Don't do it they are scammers. I signed up during their election coverage when they were advertising 47% off.
yesterday they charged $180.00
Today $260.00
They are ignoring me.
caveat emptor
They are still advertising 47% off on their website today.
DON'T DO IT !!!Daily Wire
Date: 11/14/2024
Hi, *****. I hope you are well. We are sorry to hear about your experience. Our records indicate that we were able to connect with you and resolve this issue. If there is anything else we can do to help you, please let us know. We would be happy to help further. Thank you for your continued support!Review fromNicholas R
Date: 11/08/2024
1 starI purchased one month for $13 with discount code and was charged the annual fee of $86.07. no customer service is available to correct the error and I am ******!!Review fromSusan H
Date: 11/02/2024
1 starI signed up for a year .. never really used it past 2023 watching lady ballers and to get the walrus for my grandaughter.. I log in as I see an ad to sign up for $7 a month .. and think.. oh good deal ...and get asked to update my card.. which I kindly do and next thing I know I am charged 400.00 canadian dollars.. all I wanted to do was cancel my subscription and was enticed by the 7.00 a month charge.. and BOOM before I have a chance to breathe I am out 400 dollars...and when I went to talk to customer service as soon as I tell the bot its about a subscription .... I get automatically NO REFUNDS' .... I mean it was due october 18th this is November 2nd and at least I want to downgrade .. and so I try to talk to a human being .. he tells me to refer to the refund policy ... and then basically tells me I am out of luck and buh bye .. I am closing the chat .... Absolutely disgusting customer service I mean considering it was only 2 weeks and I have never logged in .. I checked my email as well and NO NOTICE that my membership was due or my credit card was out of date or that it was auto renewal ... I would have at least appreciated an offer to downgrade but once they get your money .. they don't care ... really disappointed.. I thought DW was a place of integrity .... boy was I wrong .. everyone can make a mistake and this one cost me $400 dollars?????? I am canadian so its waaay more than they advertise.. Never realized they profit off of people's nativity ... So word to the wise .. don't use this service... it will cost you dearly and NOTHING is worth 400 dollars a year for ANY channel ... .especially not this one .. I was just getting all I needed off of ******* .. absolutely disgusting .. .and of course.. the response here will be "Oh well check the refund policy" .... I have such a bad taste in my mouth ...Review fromApril L
Date: 10/22/2024
5 starsApril L
Date: 10/22/2024
Customer service is outstanding! Quick and painless and they go above and beyond to help! Thanks, Jeremy's Razors!!"Daily Wire
Date: 10/24/2024
Hi *****, we really appreciate that you took the time to leave us an awesome review! We hope you enjoy all the varied content and we are so grateful for your continued support.Review fromMatt R
Date: 10/22/2024
5 starsMatt R
Date: 10/22/2024
The support was not Good- it was GREAT. There should be an extra option for Great support. Interacting with everyone at Daily Wire is always top notch.
I have had a subscription with DailyWire+ for two years, and every aspect has been exemplary, from the content, their application, the website, and interacting with both content creators, as well as all of their wonderful employees on the Help desk. I could not be happier with their customer service, as well as the service and content they provide.
This is a fantastic company from the top down. I would encourage anyone and everyone to look into their material, from The Daily Wire plus for news, Bentkey is amazing content for my children – they absolutely love it, and I love it that I can trust What my kids are learning. Even there companies like ******** ******, the Online store provide excellent products, fantastic customer service; the products always arrive on time, excellent quality, and truly first rate service.Daily Wire
Date: 10/24/2024
Hi ****, we really appreciate that you took the time to leave us an awesome review! We hope you are enjoying all the varied content we offer and we are so grateful for your continued support.Review fromArthur H
Date: 10/22/2024
5 starsArthur H
Date: 10/22/2024
They have been a dependable media outlet for me for several years, I just recently used their customer service and to say they went above and beyond is an understatement! They completed my request even when it was technically against their policy, in order to help me as a customer. Cant ask for more than that.Daily Wire
Date: 10/24/2024
Hi ******, thank you so much for the wonderful compliments - we are honored! We strive to serve our members as quickly and efficiently as possible and we are so happy that you were met with agents who were able to assist you with excellence. We appreciate your support!Review fromCarlos H
Date: 10/18/2024
5 starsCarlos H
Date: 10/18/2024
Chrissie and Summer both did a great job handling my needs and communicated with me the entire time.
Thank you, ****** *Daily Wire
Date: 10/18/2024
Hi ******, thank you so much for the wonderful compliments - we are honored! We strive to serve our members as quickly and efficiently as possible. We appreciate your support!Review fromHannah S
Date: 10/18/2024
1 starHannah S
Date: 10/18/2024
I was excited to subscribe to this news outlet. I saw there was an $8 a month promotion. So I clicked it, and then it took me to enter my card information, and then I clicked next and it said I had been charge $150!!! **** I’ve been looking all day for their customer service contact information and cannot find it anywhere. This is so frustrating. I didn’t sign up for a whole year subscription. I don’t want that. That’s a lot of money. Now I have to file a report with my bank for a dispute because I can’t get ahold of daily wire directly.Daily Wire
Date: 10/21/2024
The subscription this member purchased - “Insider Annual” - is charged on a yearly basis. This is noted on the Sign Up page when members choose the subscription they want to purchase. The final price is also shown at checkout. The Sign Up page displays a monthly rate so customers can compare the overall price for a year with the monthly option - “Insider Monthly” - but a note is provided which clearly shows which plans are charged annually. When a discount code is available to be used, this is also reflected on the Sign Up page.
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