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Business Profile

Extended Warranty Contract Service Companies

N.E.W. Customer Service Companies, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for N.E.W. Customer Service Companies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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N.E.W. Customer Service Companies, LLC has 6 locations, listed below.

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    Customer Review Ratings

    2.83

    Average of 314 Customer Reviews

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    Review Details

    • Peter

      Date: 09/08/2022

      Peter

      Date: 09/08/2022

      It is realy important to have the extended insurance , my Frigirator is less than 3 years old and has already been repaired 2 times

      N.E.W. Customer Service Companies, LLC

      Date: 09/16/2022

      Thank you for being a valued customer. We appreciate your feedback, and look forward to serving you again in the future.

    • SJ

      Date: 09/08/2022

      SJ

      Date: 09/08/2022

      Great with the ***** program Poor with the ***** Program

      N.E.W. Customer Service Companies, LLC

      Date: 09/09/2022

      Thank you for your feedback. Our goal is to maintain a high level of customer satisfaction. Please feel free to contact us should you need any further assistance.

    • Michael T

      Date: 09/08/2022

      Michael T

      Date: 09/08/2022

      Canceled an order from*******, and this coverage for it less than an hour after purchase. The next morning there was a charge on my bank statement for this coverage. So my order was canceled but I still got charged for the coverage of the order that was canceled. And I manually canceled the coverage and the order at the same time so wtf. So I got charged $216 for literally nothing.

      N.E.W. Customer Service Companies, LLC

      Date: 09/09/2022

      Please accept our apologies for not meeting your expectations. Someone will contact you within 2 business days to address your concerns. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm. We look forward to resolving this matter quickly.

    • Ronnie T

      Date: 09/08/2022

      Ronnie T

      Date: 09/08/2022

      Purchased a ******* refrigerator from ************** back 2019. I also purchased the extended warranty. After about 6 or 7 month later I had to have it repaired. Every year since that the fridge continue to break down and I loose lots food. I pd almost $1300.00 for it and every time I call Asurion about it they send someone out to put a band aide on the problem and six months later I have the same problem. As of August 23, 2022 I have a non working fridge and I have done all I can do rectify the issue. I have call several time over the last week 5x and just to be brushed off or hung up on. Today a lone 09/06/2022 I called 6 times and has been hung on and no one bothers to call back. I have a 3,5 and a 13yr old and I cant provide the proper meals for then daily. Asurion worker are rude and has no compassion.

      N.E.W. Customer Service Companies, LLC

      Date: 09/09/2022

      We are very sorry to hear that your experience with Asurion did not meet your expectations. Someone will contact you within 2 business days to address your concerns. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm. We look forward to working with you to resolve this matter.

    • Anthony

      Date: 09/06/2022

      Anthony

      Date: 09/06/2022

      From the moment I called to notify Asurion of the issue with my TV, I was supported with a plan on how it would be resolved and everything worked accordingly even faster than I expected.

      N.E.W. Customer Service Companies, LLC

      Date: 09/08/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Patricia H

      Date: 09/06/2022

      Patricia H

      Date: 09/06/2022

      This company made sure I was a satisfied customer and took care of my appliance issues. I highly recommend this company!

      N.E.W. Customer Service Companies, LLC

      Date: 09/06/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Joe

      Date: 09/06/2022

      Joe

      Date: 09/06/2022

      Had no problem with ********** or Asurion people. Thanks to all, and bad to me for not knowing where my GFI was located and not checking sooner, maybe we had a power failure with all the storms that we have had lately.

      N.E.W. Customer Service Companies, LLC

      Date: 09/06/2022

      Thank you for your feedback regarding your experience. At Asurion, our goal is to maintain a high level of customer satisfaction. Please feel free to contact us if further assistance is required.

    • Amy C.

      Date: 09/06/2022

      Amy C.

      Date: 09/06/2022

      Employee was knowledgeable about the repairs needed and what parts were needed. He ordered all of the parts and had them shipped to my house, where I held them until his scheduled return. The repairs took just over an hour and my refrigerator is like new again.

      N.E.W. Customer Service Companies, LLC

      Date: 09/06/2022

      Thank you for sharing your positive experience. Our goal is to maintain a high level of customer satisfaction and we appreciate when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • [email protected]

      Date: 09/06/2022

      [email protected]

      Date: 09/06/2022

      They honored my extended warranty. I brought mircowave in 2020 and 2022 it blew up,I had extended warranty and I received a check for amount I paid for it. Minus shipping and handling, taxes

      N.E.W. Customer Service Companies, LLC

      Date: 09/06/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Melissa

      Date: 09/06/2022

      Melissa

      Date: 09/06/2022

      Asurion Insurance Services was wonderful! I've purchased insurance for a number of my computers and printers, but never had to use it until this month. I was worried about having to put in a claim. But the website walked me through the process step by step. I had my refund within a day; a new printer within the week. (Sooner, but I had to decide between a couple!) Thank you!

      N.E.W. Customer Service Companies, LLC

      Date: 09/06/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    N.E.W. Customer Service Companies, LLC is BBB Accredited.

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