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Business Profile

Extended Warranty Contract Service Companies

N.E.W. Customer Service Companies, LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for N.E.W. Customer Service Companies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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N.E.W. Customer Service Companies, LLC has 6 locations, listed below.

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    Customer Review Ratings

    2.83

    Average of 314 Customer Reviews

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    Review Details

    • Michael S.

      Date: 08/31/2022

      Michael S.

      Date: 08/31/2022

      They were very knowledgeable and very courteous. Help me with my problem and got it resolved. The company they had support me to get my TV fixed was great and did a wonderful job. Thank you very much and have a nice day.

      N.E.W. Customer Service Companies, LLC

      Date: 09/05/2022

      Thank you for sharing your positive experience. Our goal is to maintain a high level of customer satisfaction and we appreciate when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Donna S.

      Date: 08/30/2022

      Donna S.

      Date: 08/30/2022

      An extremely comfortable office chair became ugly as scratches on the arms were highly visible and the lifter didn't work. I had the extended warranty to report the problem to and was compensated immediately. Absolutely great customer service.

      N.E.W. Customer Service Companies, LLC

      Date: 09/01/2022

      Thank you for sharing your positive experience. Our goal is to maintain a high level of customer satisfaction and we appreciate when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Cheryl S.

      Date: 08/30/2022

      Cheryl S.

      Date: 08/30/2022

      I have appliances 4 years into a 5-year policy. I needed service/repair and got prompt response once the paperwork/receipt stuff was completed. Everyone in the actual repair end performed well.

      N.E.W. Customer Service Companies, LLC

      Date: 09/01/2022

      Thank you for sharing your positive experience. Our goal is to maintain a high level of customer satisfaction and we appreciate when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • greg b

      Date: 08/30/2022

      greg b

      Date: 08/30/2022

      they fixed my fridge. They were on time and professional. What else do you need?

      N.E.W. Customer Service Companies, LLC

      Date: 09/02/2022

      Thank you for your compliment. Our goal is to maintain a high level of customer satisfaction. It is great when customers take the time to let us know we are reaching those goals. We appreciate your comments.

    • Gallardo

      Date: 08/30/2022

      Gallardo

      Date: 08/30/2022

      Very satisfied with my new TV thanks for taking care of it in a very timely manner

      N.E.W. Customer Service Companies, LLC

      Date: 09/02/2022

      Thank you for your compliment. Our goal is to maintain a high level of customer satisfaction. It is great when customers take the time to let us know we are reaching those goals. We appreciate your comments.

    • John B

      Date: 08/30/2022

      John B

      Date: 08/30/2022

      I would not recommend this service beyond your cellular device . I paid for the extend service to cover all electrics in my home I have had the insurance for years , I filed a claim for a gaming system and printer . 100.00 dollar deductible for each one . The game was returned 2 -3 weeks later repaired not replaced repaired , ok. The printer was not returned they refunded the deductible and paid out 74.00 dollars for the printer. I went online to find what it cost to replace the same printer and it was between 290.00 -360.00 plus any tax and shipping . I called Asurion to express my disappointment with the offer and what it would cost to replace the exact printer, still available at ********************** and ********** but there was no negotiating just stood bye their decision. Long story short they only honor what they can fix not replace , if the gaming system wasn't repairable they would have paid out below value on that too . I have since canceled the insurance . I would not recommend Asurion for your personal electronics TV games computers etc..

      N.E.W. Customer Service Companies, LLC

      Date: 09/01/2022

      Thank you for your feedback regarding your experience. At Asurion, our goal is to maintain a high level of customer satisfaction. Please feel free to contact us if further assistance is required.

    • Ron H.

      Date: 08/30/2022

      Ron H.

      Date: 08/30/2022

      Very professional and timely in their response and communication in resolving the problem with the ice maker.

      N.E.W. Customer Service Companies, LLC

      Date: 09/02/2022

      Thank you for your compliment. Our goal is to maintain a high level of customer satisfaction. It is great when customers take the time to let us know we are reaching those goals. We appreciate your comments.

    • Maria

      Date: 08/29/2022

      Maria

      Date: 08/29/2022

      After a horrible experience with ****************************, I checked my receipt from ********** and realized I had bought a 5 yr warranty for my dryer. I contacted ********** and the difference was like night and day. The ******************** company stated 48 hrs for service. That was just for them to contact a local company and for the company to contact me. Once I received the phone call, it was another week before the Technician came out to look at my ** dryer. The Tech was a general tech for all brands not just **. He could not isolate the problem to a specific board and recommended ordering all boards to fix the problem. Stated it would take about one week to received the parts after placing an order, then would have to arrange another appointment for him to come out and fix the dryer, which could be another week after receiving the part. On top of all that I had to pay a $60 service charge. The day after the Tech looked at my dryer, I received an email from ******************** stating they reviewed my case and was authorizing $200. Stated it would take more money to fix it than what it was worth. The warranty stated 'repair or replace', nothing about giving a monetary settlement. The advertisement also stated it could save you money on expensive repair bills. No where did it state it only gives you the depreciation value of the item. I don't see how that can save you money as they advertise. Not only that, the customer representative stated my dryer was 14 years old. I had bought it 4 years ago and had the receipt to prove it. He refused to listen and said the serial nr stated it was 14 years old. I told him that was a mistake and there was no way a company would store a dryer for 10 years and then sale it as new. After a half hour heated discussion and getting nowhere I hung up. The next day I called **********. I was given the number to call Asurion Insurance Services. I called and told the customer representative my issue. He said he could have an ** rep out the next day and there would be no service charge. The ** rep arrived the next day, isolate the problem board almost immediately and placed an order for the replacement board to be shipped to our house within the next 2 days. He also arranged an appointment to come and install the board at the same time. While he was there, requested that he look at the serial nr and tell us how old the dryer was. He stated the dryer was 4 yrs old. Stated every company has there own way of assigning serial nrs. I will never buy a Home Warranty product again. Instead I will buy the warranty from ********** who actually does what they advertise.

      N.E.W. Customer Service Companies, LLC

      Date: 08/31/2022

      Thank you for sharing your positive experience. Our goal is to maintain a high level of customer satisfaction and we appreciate when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Levi M.

      Date: 08/29/2022

      Levi M.

      Date: 08/29/2022

      Super quick delivery very satisfied match my old tv perfect

      N.E.W. Customer Service Companies, LLC

      Date: 08/31/2022

      Thank you for your compliment. At Asurion, our goal is to maintain a high level of customer satisfaction. It is great when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    • Vianca V.

      Date: 08/29/2022

      Vianca V.

      Date: 08/29/2022

      Very good service just hope that this washing machine do abeter performance.

      N.E.W. Customer Service Companies, LLC

      Date: 08/31/2022

      Thank you for sharing your positive experience. Our goal is to maintain a high level of customer satisfaction and we appreciate when customers like you take the time to let us know we are reaching those goals. We appreciate your comments.

    N.E.W. Customer Service Companies, LLC is BBB Accredited.

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