Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,148 total complaints in the last 3 years.
244 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 9 at 12:10 pm, I parked in the ***************************************** lot at *********************. The lot for this grocery store is equipped with a Metropolis automated license plate reader system. The lot is very clearly marked as providing 1 hour of free parking for Turnip Truck customers. As with all of my trips to the Turnip Truck, I was there for less than 15 minutes. Two days later, I received a notice I had been charged $8.99 for parking. The receipt indicated I had been parking there for two days, and I "drove out" on January 11 at 12:10 pm. In the process of looking up this receipt, I downloaded Metropolis's App, and I discovered that this same exact scenario has occurred 5 times since October, each time saying I parked in this lot for 2 days (Charges below). This is of course untrue because I never parked at the grocery store for more than a few minutes, but also I can say with confidence that no person parks in this lot for 2 days at a time, indeed I would guess very few people park in this lot for longer than hour. It seems quite apparent that the license plate reader camera system is malfunctioning and Metropolis for some reason still charges people a small parking fee as a default scenario rather than recognizing that obviously they have not captured the car departing the lot. I have tried to challenge these charges, but Metropolis's auto-reply system very intentionally makes this process impossible by responding with irrelevant information and there is no way to contact a human being. This kind of conduct is flatly fraudulent. It seems Metropolis expects to use these automated license plate readers to charge people improperly and then count on people not noticing or give up when disputing the charges. Fraudulent Charges- 1. **********, Charged 1/11 for $8.99 2.Parked 1/5, Charged 1/7 for $10.99 3. ************, Charged 12/24 for $ 8.99 4. Parked 11/.16, Charged 11/18 for $8.99 5. Parked 10/28, Charged 10/30 for $6.99
Business Response
Date: 01/16/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 01/17/2025

Complaint: 22812649

I am rejecting this response because:
Metropolis's initial response, at best, only acknowledged (but did not resolve) 3 out the 5 fraudulent charges. Further, of the 3 fraudulent charges Metropolis acknowledged, they left things ambiguous as to at least two of the charges, where I have opened pending dispute cases for on my credit card. I have asked Metropolis to confirm, one way or the other, that they will either not challenge the credit card disputes for the 4 remaining charges so they will all be successfully reversed or else that they will refund any charges that are not reversed by my credit card company. Metropolis's responses to me have been confusing and vague, with multiple form emails sent, making it unclear how to engage in an actual discussion with them or even which automated chain to respond to. I believe this is an intentional tactic and in line with the pattern of deception and obfuscation that is present in all of the complaints here on the BBB website, to make it extremely difficult to dispute fraudulent charges. The only satisfactory resolution is for Metropolis to confirm unequivocally that I will not incur any charge for all of 5 of these fraudulent charges, where I parked for a matter of minutes in a 1 hour free parking lot, but in each instance was charged like I parked there for 2 days each time. Until Metropolis does this, it appears they are attempting to deceive BBB and me in order to keep some of these fraudulent charges.

Sincerely,

***** ********
Customer Answer
Date: 01/21/2025
I am willing to mark this complaint resolved primarily because my credit card company has excellent customer service and they accepted the disputes of 4 out 5 fraudulent Metropolis charges. Metropolis did refund the most recent charge. However the underlying problem is unresolved. By Metropolis's own admission, their license plate reader ********************** systems repeatedly fail to recognize when a car departs this lot. And Metropolis's default action in this situation is to charge the person for parking, even though this lot is a one hour free parking lot for a grocery store, where it is fair to estimate 99% of parkers depart in less than an hour. This is plainly fraudulent conduct aimed to charge people in the hope that they might not notice or so Metropolis can then ignore them through their intentionally obstructive customer service process. ********************** should be held accountable for these bad faith business practices.
Business Response
Date: 01/21/2025
Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 01/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution is satisfactory to me insofar as the charges were reversed or refunded. However this should not absolve Metropolis's unethical business practices and intentionally obtuse customer service tactics. By **********************'s own admission, their license plate reader ********************** systems repeatedly fail to recognize when a car departs this lot. And Metropolis's default action in this situation is to charge the person for parking, even though this lot is a one hour free parking lot for a grocery store, where it is fair to estimate 99% of parkers depart in less than an hour. This is plainly fraudulent conduct aimed to charge people in the hope that they might not notice or so Metropolis can then ignore them through their intentionally obstructive customer service process. The fact that ********************** has "added" a function for you to "check out" of the parking lot is of little solace because Metropolis does not advertise this requirement at all. Their signs all indicate you just have to drive out. Metropolis should be held accountable for these bad faith business practices.

Sincerely,

***** ********
Initial Complaint
Date:01/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I stayed at ******************************** at ********************************************************** from 12/6/24-12/8/24. The hotel is attached to a parking garage managed by Metropolis Technologies****** When I checked into the hotel, I inquired about parking and was told there was a parking fee of $42 per night to use the garage and that the fee would be added to the invoice for my stay. Upon entering the garage, there was an inconspicuous sign listing parking rates. As I had been told that parking would be billed to me by the attached hotel, I assumed I didnt have to do anything further. At checkout, parking was billed on the invoice and paid. Today, 1/13/25, I received a notice in the mail from Metropolis Technologies, **** demanding payment in the amount of $123.75 for unpaid fare and added late fees that total more than double the fare amount. I immediately filed a request with the company stating that I had paid for parking via the attached Residence Inn, attaching the hotel invoice also attached to this complaint. At 3:49 PST today, I received an email (also attached) stating that parking is not included in [my] stay, which I had already understood, as I had paid a separate fee beyond the hotels room rate. The Metropolis representative went on to say Metropolis does not provide free parking and that the garage is marked with signage indicating that paid parking is required, attempting to bully me into paying the fines. At no point did I expect free parking, and I did pay, through the attached hotel. There was no indication at any time that I would have to pay another entity for parking, so the notice and late fees came as a surprise. Upon further investigation, this seems to be a common experience with this business. I made all good faith efforts to pay for use of the parking garage, but this business is using deceptive, predatory practices to attempt to extort exorbitant payment from customers.
Business Response
Date: 01/14/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 01/22/2025

Complaint: 22807140

I am rejecting this response because:
The business has offered no resolution to the issue. This seems like an attempt to let the issue expire by giving me a non-answer and a 10-day deadline to respond. I would like the fraudulent charges removed and confirmation of the removal.

Sincerely,

Summer ******
Business Response
Date: 01/28/2025
We have provided the customer with our resolution via email. We sent this email to ************************************* on 01/14/2025. We have yet to hear back from the customer regarding this resolution, however, we have addressed the issue to the best of our ability.
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Used their parking services on 1/13/25. Never gave me an option to make an account. First time Ive ever used their parking services is on 1/13/25. Then get another charge for $23.65 which I called to speak to them and ask. They tell me it was for back on 9/26/24 & 9/27/24 in ***************** parking. Ive never even been there and neither has my car or licenses plate been valid for there. They refuse to dispute the charge or give me any sort of refund. Even with proof of my car being in ***********, ** on 9/26/25 & 9/27/25
Business Response
Date: 02/03/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 02/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 30, 2024, approximately 6:45pm I was leaving the store and some person at the parking exit approached my car. He knocked on my window and asked me to pull my window down. I was very frightened I did not know who this person was. When I didnt open my window, he started getting upset and started yelling at me to pull my window down! He grab onto my mirror and was pulling really hard and starting pounding on the window again! I started to yank! I was also yelling from my window so that people begin me can move but no one did anything to help!The person that works in the parking came up and told me that I owed money. She was more concerned about the money. She never asked me if I was okay. I ask her about the manager ***** She told me that I would have to talk with him another time and didnt want to call him.I am very surprised and upset that Metropolis has not contacted me about the incident. I could have been robbed or worst! I want for Metropolis to have better lighting and better security for their customers! I do a lot of business in ********. I hate to not be able to feel safe anymore in the parking structure.I would like to hear back from management about the incident. This should have never happened! By the way, I had an issue regarding a payment months prior. I went to speak with **** the manager about the problem. For some reason, the parking machine was not taking my license plate. I was renting a car at the time and so my car as at the shop. Metropolis never fixed the problem. ****, the manager told me he would fix this issue and that management was going to take care of the problem. Perhaps if Metropolis had handled the issue with the parking, this issue would have never occurred! By the way, I contacted the *************************** same night. They have a record of the call. Metropolis has the video of the incident. Please fix this so that we can always be safe parking at Metropolis!
Business Response
Date: 02/03/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:01/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in ********* getting breakfast. It was the second of January 2025. I drove into the Metropolis parking area and parked in a free spot. I scanned the ** code to see how much the price would be and before putting in all my information it selected eight hours and started charging me for it. thankfully, I had apparently used the service before and the card they had on file was a closed card. I wasnt trying to skimp out on paying the parking, but I wasnt going to pay eight hours just to go get breakfast. I hadnt even put in my new license plate before itcharged me. Before even sitting down for my breakfast, I contacted their support and let them know that there was a problem with their service. I was maybe there a little over an hour and was trying to be fair so I was trying to pay for two hours. The support so far has not been helpful and is blaming me for their apps malfunction. I am trying to pay them, but I am trying to pay them the correct amount I had no option. It selected eight hours for me.
Business Response
Date: 01/13/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lack of clear postings about parking fees at the parking ********* visible signs indicating the flat rate of $40 before entering the garage.Poor or nonexistent cell service in the garage, preventing timely access to app-based information.Signs acknowledging limited cell service but failing to provide an alternative method to confirm fees before parking.Visitors left unaware of parking fees until after they have been inside the garage for 15 minutes or more.Misleading practices that seem to exploit out-of-town visitors unfamiliar with local parking rules.Lack of transparency, leading to feelings of being scammed by the $40 flat rate for a short 30-minute stay.Poor customer service, with the ********************** company refusing to address complaints verbally.Refusal by the company to issue a partial refund despite offering to pay a fair fee for the 30 minutes parked.Overall perception of the company's practices as intentionally deceptive and predatory.
Business Response
Date: 01/10/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 01/13/2025

Complaint: 22780798

I am rejecting this response because the reply stated that I should have noticed the flat rate. They said they would refund half of the fee; however, I was only in the garage for 30 minutes, and receiving half is not acceptable.

Sincerely,

********* *******
Business Response
Date: 02/03/2025
Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to a monthly membership on the morning of January 4th and parked later that day. I recently moved to **** and was told after i signed up that my company offers parking and I do not need to pay on my own for a garage. Less than 36 hours later, I cancelled the subscription in the app and emailed Metropolis and advised of this and requested a refund of the rest of the month. I was told there are no exceptions and they refuse to help. All the BBB reviews make sense, the company is a joke and a scam. I'm requesting, at the very least, a courtesy refund of the prorated charges. Otherwise, I will dispute the charge with my bank.
Business Response
Date: 01/07/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 01/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to a refund, but I have not received it yet. If I do not, I will dispute with my bank.

Sincerely,

***** ******
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 21, 2024, my husband and I went to dinner at ******** in Downtown *********. We decided to park in ********************* lot since it had complimentary 3 hour parking and was walking distance from the restaurant. We were in and out of the restaurant in under 1.5 hours. As we pulled out, we noticed a sign that said Just drive out! Payment is automatic this and every time - the surveillance cameras would check us out. So we left and didnt worry about it as we were still within the complimentary 3 hours. However, when I went to check later that evening, the company charged us $27.54 for over 3 hours of parking. We immediately reached out to the Metropolis, who we discovered ran that parking lot. We were assured by a employee of the company that since we left within the complimentary time, we would get a refund and that they were sorry for the inconvenience. Around 10 days went by and we still had not gotten the refund, so we reached out to Metropolis again. This time, the service was not as helpful. We were informed that the previous employee had been out of line with his promise of a refund. According to this employee, only members would receive this automatic check-out and so there would be no refund. There was nothing on the sign about that, which we told her. However, she told us essentially that thats just the way it is, which was the end of the conversation. I think that its ridiculous that Metropolis can falsely advertise in this way and make false promises of a refund. We followed the sign and took the necessary follow-up steps, yet Metropolis has been difficult. We just would like a refund of our parking amount since we were only parked there for 1.5 hours.
Business Response
Date: 01/07/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Super frustrated, it's been over a week with no returned call or response to complaint submitted on the Airport website. Annoyed that San Antonio entered into a contract with a firm with such a negative history of complaints and lawsuits. Hindsight, red flags everywhere. Initially, upon entering the valet, the attendant did not want to see the receipt for parking, opting instead to ask me questions. Was told to roll the window down & leave the key fob in the console. This practice should be stopped immediately. Long story short, when our flight arrived (delayed 3 times), logged onto the app but was unable to request the vehicle be parked upfront because the app showed a balance due, but prepaid online. Apparently, the attendant never logged us in & had us returning on 12/22 even though we rtn'd on 12/27/24 and was always set to rtn on that day! The attendant was not able to bring the vehicle around because the battery was dead. Later learned that there have been at least 7 such situations that past WEEK! Due to the type of vehicle I have, the Airport Parking assistance was not able to jump the vehicle. It was 1 a.m. and the dealership was closed, it was difficult for roadside assistance to find help. A lot of it had to do with the vehicle being in the parking garage and not being able to drive their trucks in due to the clearance. Ultimately, did not get resolution until around 4:45 a.m. Additionally, to call this Valet parking is just wrong. The attendant does not start the vehicle periodically, the entire time we were there, did not see security AT ALL so not secure. There were cars driving in and out turning around. The keys were in a box located by the Valet desk and the wrong person could easily overpower those 2 women who were working in that garage. Neither one of the attendants noticed when we left; in fact, I still have the parking placard. Do better! I need to be compensated for my time and the headache of this companys negligence!
Business Response
Date: 01/07/2025
Thank you for contacting Metropolis Technologies. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 01/09/2025

Complaint: 22775400

I am rejecting this response because: the response says "We have a dedicated support team that has followed up with you via email." I have not received any correspondence from this firm. I am still looking for resolution ASAP!

Sincerely,

***** *******
Business Response
Date: 01/21/2025
Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 01/25/2025

Complaint: 22775400

I am rejecting this response [again] because: A summary of the correspondence received from 'Senior Support' at Metroplis is "I have escalated this information to the *************************** so they are aware of the valet issue you experienced. Someone from the team should be reaching out to you soon to resolve this matter." I have received 2 phone calls from a ****, **************, who I note is the supervisor the employee tried to contact on the morning this incident occurred leading up to this complaint. **** did not answer the phone on that morning, leaving the employee to fend for herself. **** has called me twice, once to find out what happened as if he was not provided with a copy of this complaint, he didn't hear it from his employee when she was finally able to speak with him and as if Metroplis did not relay the information. **** called me on Tuesday and stated that he would call back the following day. He did not, he called 2 days later on Friday. The second phone call was to verify what type of vehicle I have which was very frustrating given, I reserved valet parking and this information was already on file. He has no decision making authority and quite frankly, as I am looking for resolution on this issue, I don't want to speak with him again because my time is valuable to me and he is wasting it.

Sincerely,

***** *******
Business Response
Date: 02/12/2025
Thank you for following up with us. We have a dedicated support team that has followed up with you via email again. Once again, we apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 02/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. It was resolved about 2 weeks ago and I find that the resolution satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:01/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Lack of clear postings about parking fees at the parking garage.-No visible signs indicating the flat rate of $40 before entering the garage.-Poor or nonexistent cell service in the garage, preventing timely access to app-based information.-Signs acknowledging limited cell service but failing to provide an alternative method to confirm fees before parking.-Visitors left unaware of parking fees until after they have been inside the garage for 15 minutes or more.-Misleading practices that seem to exploit out-of-town visitors unfamiliar with local parking rules.-Lack of transparency, leading to feelings of being scammed by the $40 flat rate for a short 30-minute stay.-Poor customer service, with the ********************** company refusing to address complaints verbally.-Refusal by the company to issue a partial refund despite offering to pay a fair fee for the 30 minutes parked.-Overall perception of the company's practices as intentionally deceptive and predatory.
Business Response
Date: 01/06/2025
Hello,
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue
Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

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Metropolis Technologies Inc. is NOT a BBB Accredited Business.