Business Profile
Parking Facilities
Metropolis Technologies Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,148 total complaints in the last 3 years.
- 244 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
McKinley payments sent me a $100 ticket in the mail for a $5/hour parking lot, in which I was parked in for two hours. The gate was up, there was NO pay stand and I was under the impression that the charge would automatically be charged to my Metropolis app which is registered with my vehical's license plate and payment on file.Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/05) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Out of town and went to dinner with family. Stopped at parking garage due to restaurant immediately beside garage. Garage did not have any visible signage about paying when attempting to park as shown in picture. Received a ticket for unpaid parking fee of $6 and a ticket fee of $70.25 totaling $76.25 the fee is over 10 times the parking fee. I was and am more than willing to pay the parking fee but do not deserve to pay the ticket fee.Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/04) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I parked in a parking lot in downtown ********* that I've parked at before. Most of the ********* parking lots don't have a ticketing machine that you take a ticket and pay when you leave, or pay for a ticket and put it in the window. The only way to pay is to drive in, scan a ** code and then start a charge and when you leave it charges your card. I did exactly as it said by scanning the ** code and starting the charge, however it must have not scanned my license plate when I left because months later I received a ticket for $100, $30 for the ticket and $70 for violations. Which is a crazy amount. I've tried disputing the charge and they will only dispute with proof of a receipt which I don't have because they never sent anything. I've tried calling to explain that I would like to pay the original $30 parking amount and they won't answer and no one will talk to me about how ridiculous this is.Business Response
Date: 10/05/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer Answer
Date: 10/06/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
This isn't a resolution, this is just a candid response along with every other response I've been trying to get from them.Business Response
Date: 10/17/2022
This is an automated email letting you know that your ticket, "****** BBB Complaint Case# ******** (Ref#**-37351991-********-4-300)" has been closed by the system.
If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email *****************************
If your issue has been resolved and the agent has made it clear to you please disregard this email.
Thank you for contacting Mckinley Payments!Customer Answer
Date: 10/18/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
These are just automated responses, I want an answer from someone at this company with an actual attempt to resolve!Business Response
Date: 10/27/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer Answer
Date: 10/31/2022
Complaint: 18290976
I am rejecting this response because:
I need to talk to someone specific at the company about my specific ticket please.
Sincerely,
***********************Business Response
Date: 11/15/2022
Hello,
We have attempted to contact the customer multiple times via their provided email address. We have received no response. We consider this matter to be resolved.
Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 25, 2022, I had parked at the lot owned by McKinley/Metropolis at ************************************************* in ********* - a location I frequent and park at often without issue. I also park at other Metropolis locations throughout the city. On this day, I was unaware I had not been charged by the technology. It had always worked before. I received a bill for the $6.00 fare plus an additional $70.25 fee, an amount nearly *****% higher than the original charge. I understand paying for my use and would be happy to, but I was not charged due to an error by the company's technology and at no fault of my own. I have asked the company directly do resolve the matter and provided all requested and available material but have not received a fair review.Business Response
Date: 10/03/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer Answer
Date: 10/04/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The business states their support team has followed up via email. This is not true. I have not received a message and cannot get any business employees to reply to ***********.Business Response
Date: 10/17/2022
This is an automated email letting you know that your ticket, "****** BBB Complaint Case# ******** (Ref#**-37351991-********-4-300)" has been closed by the system.
If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email *****************************
If your issue has been resolved and the agent has made it clear to you please disregard this email.
Thank you for contacting Mckinley Payments!Business Response
Date: 10/19/2022
Hi ****,
Our team has followed up with you once more via email. Please be sure your email settings allow for incoming emails from ****************************** Thank you!Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered a parking lot at *************. on 8/6 and was in there for 9minutes according to the bill sent to me by McKinley. The parking fare for those 9 minutes was 40$ and the violation fine is 70.25$. This is not a manned parking lot to pay an attendant, nor does it accept cash. On the violation summary provided by Mckinley, sent to me one month after the "violation", I am to pay a total 110.25$ for 9 MINUTES of parking in a location that only accepts digital payment!. Also on the violation, there is no number FOR Mckinley for whom I can contact and dispute this claim directly with only through a digital portal.Business Response
Date: 10/04/2022
Thank you for contacting McKinley Payments. Please reach out to ***************************** with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.Customer Answer
Date: 10/04/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, they only provide an email address to which I'm sure It'll be an automated response. No phone number provided to speak to someone directly and resolve it.Business Response
Date: 10/17/2022
This is an automated email letting you know that your ticket, "****** BBB Complaint Case# ******** (Ref#**-37351991-********-4-300)" has been closed by the system.
If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email *****************************
If your issue has been resolved and the agent has made it clear to you please disregard this email.
Thank you for contacting Mckinley Payments!Business Response
Date: 10/19/2022
Hi ****,
Unfortunately we cannot assist you without your violation number. Please email ***************************** so we can look into your violation and resolve this dispute. Thank you.Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Parking Date: 8/20/2022
Location: 1208 Pine Street Nashville, TN 37203
Violation Number- ***********
Ticket Received on 9/20/2022 with a total due $78.25 (parking fare- $8.00 Ticket Fine $70.25
I parked in the lot and went to the kiosk and entered account information and credit card number- took a picture when I did so as proof. Tried to pay upon leaving and the app would not close. I have pictures of entering info, proof that my information is in their app, and contacted the business for resolution and have the email trail where they have denied my request. I have not been negligible here and would appreciate help.Business Response
Date: 10/03/2022
Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.Customer Answer
Date: 10/04/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I added my credit card information and tried to log out when leaving the lot and the app was not working. I took pictures of the sameBusiness Response
Date: 10/17/2022
This is an automated email letting you know that your ticket, "****** BBB Complaint Case# ******** (Ref#27-37351991-********-4-300)" has been closed by the system.
If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email [email protected]
If your issue has been resolved and the agent has made it clear to you please disregard this email.
Thank you for contacting Mckinley Payments!Customer Answer
Date: 10/18/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
McKinley has declined our dispute and this is not acceptable as we have proof that we provided credit card information when we parked in the lot. We appreciate your help with this situation.Business Response
Date: 10/19/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Keith PottsInitial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The letter below is the letter I wrote to *************** along with the check. It was total abuse as I stated in the letter.May 26, 2022 *************** ****************************************************************************** Violation number *********** Dear ***************,I received my parking violation for parking at the ****************************** location in *********, **, on March 27, 2022.It is true that I did not pay, not for the lack of trying. I called the number posted on the signage, and the representative that answered was of no help. I asked for someone else, and she said no one else was there. There were no other guests in the lot when I struggled to conquer the digital issue. I kept getting a reply that I was in a rental car and the system would not allow me to go further. I was not in a rental car but a car I own.I admit I owe the unpaid parking fare, but the fine violation amount is obsessive. Please consider having someone that answers your phones to be able to help clients should they need it. The phone rang over 15 rings before the representative answered.If you have cameras, please take a look, and you will see that I stayed there for over 15 minutes trying to pay, and not one person came to the lot during that time. My physical difficulties also made this ordeal challenging. Respectfully,***************************Business Response
Date: 11/16/2022
Hello,
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Customer Answer
Date: 11/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a parking violation and was charged an unreasonable amount. Tried to contact to company but nothing resolved.Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/04) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Parking fee was 10x the amount of the the parking cost.Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/03) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.Initial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September, I received two parking violation notices of $110.25 each, $220.50 total, for alleged violations at 1055 Pine Street Garage on June 11th and June 12th 2022 that were unavoidable. They were unavoidable because the apartment management company that operates 1055 Pine did not immediately provide me a parking garage fob for resident access when I was living there during a corporate relocation assignment. I've tried to dispute the charge and have Metropolis work with the apartment management company to fix the issues with their process, but Metropolis is requesting that I provide my home address which I don't believe is necessary in order to come to a resolution. Frankly, it's just downright sketchy and unnerving that they would need my home address to even consider resolving a billing complaint. I've asked that they give me a call, but they refuse to call.Business Response
Date: 10/12/2022
Business Response /* (1000, 5, 2022/10/03) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
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