Business Profile

Parking Facilities

Metropolis Technologies Inc.

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Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,151 total complaints in the last 3 years.
243 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to contest the violation but have not been able to contact the company.

I was fined and charged and astronomical fee for pulling into the parking lot while lost and looking for a nearby address. I spent 6 minutes in the lot, never left my car trying to find my way since I am not from Nashville. There were no warning signs that stated simply pulling into the lot would trigger a parking ticket. Again, I was lost, pulled into the lot to reset my navigation and when I pulled out 6 minutes later, I was then fined $78.25 for never parking in an actual space. I am asking the company to waive the ridiculous fees and parking fee since I was not parked in their lot.

Violation # XXX-XXX-XXX
Business Response
Date: 10/04/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 10/05/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
the company has not resolved my issue, they claimed to have contacted me via email but have not contacted me to resolve this.
Business Response
Date: 10/17/2022
Business Response /* (1000, 5, 2022/10/04) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

Consumer Response /* (3000, 7, 2022/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the company has not resolved my issue, they claimed to have contacted me via email but have not contacted me to resolve this.
Business Response
Date: 10/19/2022
Hi ****,

Our team has followed up with you via email on two occasions with no response. Please be sure your email allows for incoming emails from ****************************** Thank you!
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I parked on 7/5/2022, I forgot that I had replaced my plate per the gov't, as my car was already registered with your system. That is what this violation is for. The fine of 70$ is excessive. It is ridiculous that you expect people to remember, given all that is happening in the world (inflation, war, social unrest, etc.), that you expect individuals to remember the timing of installing a new plate (which was a gov't requirement) and the last time using vendor (pushed down by my employer - not my choice). My next time parking at work, I remember that I did not receive a notification and I contract you to re-register my car with the new plate - that was the first of August. So, way before this bill was sent (as I received this bill on 9/16/2022) you already had in your system that I was the user associated with plate . I have no problem paying the parking fee but the violation amount is again, excessive.

Contacted the McKinley Payments, see above, got the run around; I was asked questions that were already asked as I was completing their dispute form. A complete waste of time for them to come back and say that the fine would stay. So, I paid the $70.25 fine given the treating text on the bottom of the bill / violation.
Business Response
Date: 10/03/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 10/13/2022
Today 10/13/2022 - 10/3/2022 - from business "Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue." It has been 10-claendar days and I have yet to receive a follow-up email.
Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/03) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Business Response
Date: 10/28/2022
Confirming we have reached out to this customer through our internal support channels and consider this matter resolved.
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/2/22 I parked at *************************************************************************** on first floor parking and displayed my handicap parking placard. There was no signage to indicate that there was a fee to park and also no place to pay. I received a ticket in the mail with an unpaid parking fare of $12 and a ticket fine of $70.25. I disputed the ticket via the website because there was no signage. The website asked if I had a parking placard and I replied yes. They sent an email back that I still owed the ticket. I replied again that there was no signage to advise of any parking fee. I have had not response. I will gladly pay the $12 parking fee, but the ticket fine of $70.25 is extraordinary especially because there was no signage about parking fees to begin with.
Business Response
Date: 10/03/2022
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 10/04/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
McKinley indicated they had followed up. I have not heard anything further.
Business Response
Date: 10/11/2022
Hi *****,

The following was sent to your email address on 10/03/2022:

I am reaching out on behalf of McKinley Payments. I noticed you had filed a complaint with the BBB on 09/26/2022.

It is my understanding that you were unaware of having to pay for parking although you had a handicap parking placard. Unfortunately, because ************** Garage is a privately owned parking facility, there is no complimentary accessible parking available.

In response to your request for signage indicating that ************** Garage is a paid parking facility, I have attached a photo of your vehicle entering the garage and passing by a sign that states "How to Park".

Due to the above information, your violation dispute for *********** has been denied. Please complete payment for your violation by visiting www.mckinleypayments.com.
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/2/22 parked at 400 Charlotte Ave, Nashville, TN. 37219. Scanned QR code to pay for parking. It wouldn't take 2 different cards. After several attempts, we left. Checked both cards over the following days and was charged $3.49. Received a parking ticket in the mail on Fri Sep 23 for $25 parking plus $70.25 ticket fine for a total of $95.25. This is robbery at best! We tried to pay; however there are no attendants at the garage, no phone number to call to resolve this. I disputed the charge and received an email that I needed to provide receipt documentation from "their website", which I did. The only thing I have heard since is two emails asking for this same documentation. Maybe people should not park anywhere in these structures. Why on earth does the city contract this work out to such a poorly run company?
Business Response
Date: 10/05/2022
Business Response /* (1000, 5, 2022/10/03) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

Consumer Response /* (2000, 7, 2022/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The ticket was finally waived. The business stated that the license plate entered did not match; however, they were including the letters afterward (UT) which indicate the type of plate it is- not part of the actual number.
Initial Complaint
Date:09/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****
Jun 2, 2022, 11:38 AM PDT
I was in this garage twice this day. The qr code system is new. On one occasion the qr scanning went fine and I entered a credit card number. On what was apparently the occasion of the "violation" I spent a couple of minutes with the qr code and it wouldn't take me to a URL. I need to be in the hotel to moderate a panel and assumed you already had the credit card to match my license plate and this was normal behavior or at worst a malfunction about which I would not be penalized. More than happy to pay the parking charge, but not the "violation charge".

This "appeal" was denied without comment.
Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/05) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice of a parking ticket for $100.25. On the date of August 13, 2022. This car is in my name and my daughter's name. My daughter drives this car to work at the ***** ***** where this alleged parking violation occurred. She works there she gets parking. I have tried numerous ways to try and contact these people to no avail. She has been parking there for six months and all of a sudden she got a ticket one day. This is where she works this is where she parks. We will not be paying this ticket. And the ***** ***** will also be filing a complaint
Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/10/04) */
Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.
Initial Complaint
Date:09/25/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Metropolis run parking garage at one *********. *********** on wall that I read said $17 for how long we stayed. 1:15 is all yet the thieves at Metropolis charged $30.99. when I called them they said it is weekend rate and fee, none of which was visible until after I was automatically processed out. These people are criminal at worst and unscrupulous at best.
Business Response
Date: 10/05/2022
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Customer Answer
Date: 10/06/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive an email from Metropolis, and I responded with the same information of $5 for first 20 minutes and $4 for each 20 minutes after was what was posted at the garage, and that I was there 1:15 Therefore, I owed $17. (which I think is high anyway) I also stated they overcharged me by $13.99 and I wished that refunded. However, I have not yet received a response from Metropolis to that follow up email so I cannot say if I accept or reject there response, I am still waiting to hear back.
Business Response
Date: 11/30/2022
Hello,
We contacted the consumer via email on 10/05/2022. We consider this matter to be resolved. Thank you.
Initial Complaint
Date:09/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date 08/25/2022
Location: **** Out *********
**** ******** Street
********* TN XXXXX

I have a premier app account. In my account there is a parking pass I've uploaded this pass several times. This pass is paid for by the business where I get my lashes filled, biweekly. ******** *********.
I was photographed entering the lot 08/25/22 at 8:52am. I actually parked down the hill, where parking is free. I was then photographed leaving on 08/25/22 at 9:43am.
I reached out and filed a dispute online and attached two photos of my parking pass.
I then received an automated Zendesk response stating they needed evidence, such as documentation, photos ect.
I responded that the documentation was in the email attachments.
They responded telling me my claim dispute was denied and my case closed.
I am absolutely dumbfounded that a business is allowed to operate this way. Not only is this a fraudulent violation, as I parked in the free parking to the left of the building, down the hill, but I have a premier parking pass uploaded in my premier parking app that was updated 08/09/2022. This app will regularly flag my with geotracking on my way out any lot I visit.
To have proven documentation, and have my claim be denied and closed without responding to my request of attachment acknowledgment, is unacceptable.
I would like proof of where I parked in their lot, I would like my parking pass ** be acknowledged and this fraudulent "parking ticket" to be voided.

I revcieved a letter for violation of parking, and a bill for $74.25, on 09/18/22, to be paid by 10/07/22.
The unpaid parking fare is listed as $4.00, the ticket fine is listed as $70.25
Violation XXX-XXX-XXX
License plate *** ****
Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/09/27) */
Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.

Consumer Response /* (3000, 7, 2022/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reached out through email twice prior, and the response has been denial or an automated response from Zendesk. This situation can be easily resolved by the business. All of the documentation they have requested, has been included in every response I have sent. It should not be this difficult to resolve this issue. My parking QR code pass, violation number, photo copies of the mailed tickets, along with my phone number ( that is attached to my metropolis account) has been included in my emailed responses.
I would like the business to acknowledge confirmation that they have opened the attachments sent in my emails, and respond accordingly by reviving the tickets from my account. I would also like them to acknowledge that the cameras mounted do not capture where a car is parked in the lot. As there is free parking down the hill and to the left of the office buildings.

Business Response /* (4000, 9, 2022/10/04) */
Hello,
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

Business Response /* (1000, 12, 2022/10/05) */
Good Afternoon ****,

Thank you for your patience while we reviewed the details of this case. After careful consideration we've decided to waive the violation and no further action is needed on your part.
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parking at 4th and Shelby parking lot, a premier parking area, checked in using the QR code which directed me to their application. Paid for one hour and my meeting ran over. I signed into the application to extend my parking time 5 minutes before my time was up and the application would not work. I returned to my vehicle 12 mins after the time to find a ticket. There is a phone number on the ticket. I called to explain that their application did not work properly. They told me that the application is operated by a third party. They gave me a email address for the third party. Talk to a nice lady who said she can't do anything and the application does not glitch. Then I emailed the third party. Third party emailed and said they can't help. Reach out to the party that issued the ticket. In other words, this company is scamming and passing the buck. On top of that I went ahead and paid the ticket on September 14th. The transaction cleared my account the next day. Yet, I received a notice in the mail, statement date September 19, with an additional $30 charge stating if I don't pay within 20 days of the statement date I will be turned over to a third party collection company. I have tried to call the office in Nashville with no answer. Phone just rings and rings. Simply bad business. If a business is going to rely only on a QR scanning application based payment method they have to be willing to accept that the technology doesn't always work. This application would not allow me to extend my parking as offered. I simply wanted someone to hear this so others don't rely on the offered "extend your parking." I would like the company to contact me to for reassurance and confirmation that my payment was received and they are not turning me into collections as their letter states.
Business Response
Date: 10/13/2022
Business Response /* (1000, 8, 2022/10/05) */
Thank you for contacting Metropolis. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.
Initial Complaint
Date:09/23/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recieved a parking ticket twice most recent 09/17/22, without a contact phone number. It is from Metroplis Payments, 144 2nd Avenue North, Nashville TN 37201. This ticket has accused me of being in Nashville on 07/04/22 @10:51am till 07/04/22 @11:44am for NON-Payment of parking at 314 3rd Avenue south, Nashville TN. Total charge is $120.25, $50.00 for unpaid parking fine and $70.25 for Ticket Fine. Since I was offshore working on a boat with my vechicle parked from 06/04/22 until 07/25/22 this is completely false and infuriating.
There is a photo of a black SUV 4door and although the plate is not readable in the photo. The ticket is saying it is for plate *******. Violation #XXX-XXX-XXX
I havent NOT been in Tennessee in over 9 years, nor do I own the black SUV 4 door in the photo. I have to assume this is a scam based on all complaints HOWEVER...This in not a legal ticket by any means and I don't want it on my driving records either. Since they only tell me to pay with debit or credit card, no contact number provided, Well of course no one would consider this as a legit legal parking ticket. I want this company to stop allowing the parking garages to continue to issue these false tickets. The Licence plate above is my personal Texas plate registered for a completely different vehicle.
Business Response
Date: 09/28/2022
Business Response /* (1000, 5, 2022/09/26) */
Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

Consumer Response /* (2000, 7, 2022/09/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I find it very confusing that this ticket was issued in the first place. I asked for an explanation in my complaint and that it be resolved. I did get an email telling me the ticket for a vechicle which I did not own was waived.HOWEVER, I still am concerned that this is a repeat situation, this was not explained how it occured and that there are in all likely so many others that have no idea these tickets are fraudulent and paying them. Metropolis is not fixing the problem internally on this fraud, but rather just waiving them to all that complain. This ticket was not a mistake....2 plates from 2 different states and 2 different vehicles involved, only 1 in your parking garage, You had a photo....HOW did the error occur???

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Metropolis Technologies Inc. is NOT a BBB Accredited Business.