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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 1,152 total complaints in the last 3 years.
    • 243 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sent me a ticket in the mail the car in the photo is not my car and the license plate is so blurry it cant be read and its a white pathfinder my car is a red corvette i sent them photos of my car with the plates on it and they are still saying it my car. Told them i was at work and have my time card and drivers logs to prove it was not my car they are still saying i owe them the ticket number is XXX-XXX-XXX

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/13) */
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 17th 2022
      Parking Violation from Premier Parking
      Parking lot behind ******* and ****** restaurant.
      This business is a scam. Look on the app **** and you will be shocked at the complaints. This does not look good for Nashville to have this business associated with the city for parking. They do not have a reasonable way to pay for parking. They use a barcode that does not work. I have a video of trying to use it. And when you do get a violation, they make it impossible to pay online with a bogus website (www.premier.parkingpayment.net) Then they slap you with additional fees for late payments. I was shocked at the multitude of reviews on **** with the same complaints. I am planning on buying a home and moving to Nashville and am very disappointed with the city allowing this business to continue to scam people for parking violations and additional fines. I have a video of trying to go online to pay and pictures of the parking website that is non-operational but could not load them below. Too big of files.
      Thank you, ***** ********, XXX-XXX-XXXX, *************@aol.com

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 9, 2022/10/05) */
      Hello,

      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Notice of Parking Violation from McKinley Payments. The letter stated, "A vehicle registered in your name exited a Premier-managed parking facility without paying the parking charges due at the end of your visit." According to the letter I used the parking facility 6/27/22 which is correct. I entered the parking garage at 8:17 PM and exited at 9:01, parking there for a total of 44 minutes.
      When entering and exiting the parking garage, the gates were up or 'opened'. When gates are raised, it means there are no parking fees required at this time. That is what it has meant at every single parking garage that I have ever used. I have never paid fees before when the gates were raised upon entering and exiting. There was no signage informing patrons how to pay.
      I emailed ****@mckinleypayments.com to dispute the charge. I received a reply referencing a different violation number than the one I was disputing and being told it was closed. I emailed two more times and each time the response refers to a different violation number and says it is closed. So far violation numbers XXXXXX, XXXXXX, and XXXXXX have been closed and none of these correspond to the violation number I received in the mail.
      The violation details are:
      Unpaid parking fare $13.00
      Violation fine $70.25

      Certainly, seems like a scam to me! Leave the gates up, take pictures of the car license plate when and exiting the facility that has no means for payment, then send letters in the mail with exorbitant charges!

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/09/12) */
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.


      Consumer Response /* (3000, 7, 2022/09/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have not received an email from McKinley, the issue has not been resolved.


      Business Response /* (4000, 9, 2022/09/20) */
      Hello,

      McKinley Payments has followed up with you via email on two occasions with no response. Please be sure to check that your email settings allow for you to receive emails from [email protected]. Thank you.

    • Initial Complaint

      Date:09/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to park at Ragland Lot. They did not specify on the web or at the site that parking was $40 flat. It said that it would be calculated at the end of our parking which was 2 hours and 16 minutes. At the end of it we were charged $40.99 despite being there only for the time above. We preceded to call and they told us it was event parking despite it not being listed and whether we park for an hour, two, five, or full time it would be charged the same. This was not listed. When we called the help line, she got really staticky when we asked about the prices, and preceded to hang up on us when we were expressing displeasure with the answer.

      I don't need a full refund. But an adjustment to 2 hours and 16 minutes worth would be appropriate since nothing was listed that said it was an event parking.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 9, 2022/10/05) */
      Hello,

      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.


      Business Response /* (1000, 11, 2022/10/05) */
      We're replied to this customer through our internal support channels and consider this matter to be closed, thanks!

    • Initial Complaint

      Date:09/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug. 12, I used
      One Nashville Garage and my friend insisted on paying the parking ticket. At the time, nobody had any reason to question their systems, therefore, no reason to believe that the correct ticket wasn't paid for. There seemed to be no issues, no questions asked. Weeks later, I received a bill in the mail from McKinley Payments for a "Parking Violation". It never occurred to me that the ticket wasn't paid for and I thought it was because we were waiting/still for a long time when leaving the garage. I was surprised that it was because the ticket wasn't paid for and that this is the only notice I've gotten that it hadn't been. I went ahead and paid the $96.25 so it wouldn't go to a debt collector and reached out to my friend asking if he did pay for the ticket and to pay me back later. This is where there's an issue, because his response was a screenshot of a receipt showing that he paid for a ticket, but for a different vehicle that their systems charged him for. He paid a ticket that was $5.99 for a license plate (*******) that wasn't mine. According to him, during the payment process, their systems are suppose to recognize the license plate corresponding to the ticket. At this point, I reach out to McKinley Payments to dispute the $96.25 bill they charged me, expressing that their systems charged for the wrong vehicle and emailed them the receipt as proof. They denied my dispute instantly and repeatedly afterwards. They weren't interested in resolving the issue and didn't ask for more information regarding the issue. My request for a refund was denied due to a "non-payment at a private parking facility", ignoring that what they need to refund is the $96.25 bill I paid. Their systems incorrectly charging my friend is not a refusal on my part to pay and should not warrant further charges when the fault is on their end.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/12) */
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.


      Consumer Response /* (3000, 7, 2022/09/13) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This response from McKinley Payments, on 9/12/2022, alleges that a dedicated support team "has followed up with me via email". As of 2:30, 9/13/2022, I have not received any kind of email from them, nor in my spam folder, since this complaint was filed.


      Business Response /* (4000, 9, 2022/09/14) */
      Hello,

      We have sent another message to your provided email. Please let us know if you are still having trouble receiving it.


      Consumer Response /* (3000, 11, 2022/09/14) */
      ***Document Attached***
      I struggle to believe McKinley Payments has a "dedicated support team" when they allowed my ticket through them to go stagnant for their system to then cancel it. This is the only email I've received from them since I've contacted the BBB about this issue.


      Business Response /* (4000, 13, 2022/09/15) */
      We have responded three times to your previous emails. Please be sure to check your email settings to successfully receive an email from [email protected].

    • Initial Complaint

      Date:09/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August the 3rd I parked in a pay garage at 7400 Fannin Street Houston Tx now managed by Premier Parking. You must use an APP that is to be secured by scanning a QR code posted in the garage. I have an older model flip phone that doesnt scan. I tried to access their posted website repeatedly while at the garage but always timed out due to no connection. After 30 minutes of trying I left and there was no one at the cashier booth.

      Several weeks later I got a written notice from McKinley Payments the payment processor for Premier. They demanded the 9.00 parking payment and added a 70.25 penalty.

      I have tried to go thru their dispute resolution process at help/McKinley.com and keep getting an auto response the case has been closed with no explanation or resolution. My account still calls for a 79.25 payment. I will pay the 9.00 dollars if they adjust my billing. I will not pay the penalty.

      What should I do. I see this type of complaint is common with them.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/12) */
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We entered wrong license plate number by accident on cell phone. Never was charged on credit card because it didn't match other information with credit card. Received bill in mail with a 70 dollar fine for 4 incidents tried to appeal but they just denied request. Seems like a scam to me, probably be hard pressed to return to Nashville!

      Business Response

      Date: 10/03/2022

      Consumer Response /* (2010, 10, 2022/10/01) */
      This problem has been resolved. They adjusted our bill. Thank you for your help.

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 30, 2022 I parked at a parking lot that apparently uses McKinnley Payments to collect outstanding fares. I paid the posted fare at at a parking meter that was right beside my parking spot. I have uploaded the receipt but no one from McKinnley will address my receipt because I have not obtained it through the metropolis website. I am being charged $24 for parking and $70 for a violation on dispute XXX-XXX-XXX for a fare I believe I paid at the time of parking. McKinnley has attempted to close this dispute without contacting me about anything other than asking for a receipt I have already provided.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/09) */
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use the Metropolis parking app which automatically starts charging you when you pull into a parking lot. I recently got a new license plate and hadn't updated the license plate saved into the app. So I thought I was paying for the lot during my visit through the metropolis app but since the license plate was not updated I received a violation. I had every intention of paying for the visit and will still happily pay for the parking fee. Ive received 2 parking violations since then, each with $70 violation fees for a $6 and $12 parking fee. I've been trying to reach Mckinley Payments to dispute the violation and explain that this was an accident but they keep closing the dispute saying that there is not enough evidence. There is no human to contact for a live over the phone discussion. The violation fee is excessive w and they are threatening to send the bill to collections if not paid.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/09) */
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was in Tennessee in May and pulled in a parking lot there were no sign of payment no employees to take money. Pull in parked went out on the street and decided to go else where, was only there for 10 mins on a Sunday. Got a letter in the mail 2 months later from McKinley payments stating failed to pay $4 dollar parking fee and no wanted to charge a $70.25 violation fine. No phone number or address for this company

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/09) */
      Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.


      Consumer Response /* (3000, 7, 2022/09/14) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Tried to reach to business and no response. No response back from email. There is a sign that says 1 hour free parking and I was only in there for 20 mins. Entry 10:36 am and exit 10:56 am. So why am I being charge for parking. And a fine


      Business Response /* (4000, 9, 2022/09/15) */
      Hello,

      We have reached out to you via email at the provided address. Have a great day!

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

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