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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 1,154 total complaints in the last 3 years.
    • 243 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We valet parked our car at this garage while in Nashville. When leaving the valet went and got our car. We never entered the garage. We paid at the valet station outside the garage. Now they are accusing us of not paying with a violation fine. I've read terrible reviews about this garage, and I refuse to pay them anything. Please help. Thanks.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice of parking violation from this company when I had already paid the violation. The letter from them arrived two to three months after the original parking violation.
      I had paid in full the parking violation a day after the violation itself.

      I believe they are relaying on people forgetting if they paid their violation and charging them a second time with an added fee.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a notice of a parking violation for a car and license plate number that I don't even own.
      States that it happened in Austin Texas I live in a suburb of Detroit Michigan

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had gone to a baseball game at ***** Stadium in St. Louis, MO. on 8/05/2022. We entered the parking area & knew it was a $40.00 Fee. When the game was over and we departed the lot, there was no attendant available. We asked other people there and they told us we had to make the payment using an APP on the cell phone. The problem was, I do not have a smartphone, just a inexpensive flip phone & without an attendant from the parking lot being there, we had no choice but to leave. We expected to receive a bill for the parking fee of the $40.00 amount, but McKinley Payments have added on a Violation fee of $70.25, with a threat of turning the non-payment over to a collection agency. Like I said, I am willing to pay the $40.00 parking fee, but not the outrageous violation fee. I tried calling the McKinley company, but you can't speak to a real person. I would like to resolve this problem, but with no one in the parking lot & no one to speak with, makes this impossible. I am not trying to scam anyone, as this company seems to try to do to many people from the complaints I have read. I am going to send the McKinley a dispute notice, but from what I have read, they will not respond. They also want payment by a credit card, which I do not have. I am living on Social Security only & can not afford additional amounts charged. Please help !

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.

    • Initial Complaint

      Date:08/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to park downtown today for 20 minutes. I found a parking garage I had used earlier in the week that charged $5 an hour. There are no signs in the garage besides a QR code that has you register an account, and you are billed when you leave. As I had already made an account, there was not setup or intervention from my end required. I parked, came back, left in under 30 minutes. I was texted I owed $30.99 for this brief time. They had changed the rates and did not provide clear signage indicating this. When I text support, I received no help or any form of discount to remedy the issue.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 12, 2022/10/03) */
      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:08/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/24 I entered the garage
      I haven't payed any money to date.
      There was no ticket to validate the times I entered or exited this garage and there was no way to pay. This is a complete scam. I could not see any physical signs that told me how to pay or where to pay for the spot. I saw a knocked over sign that said "first hour free" which I was only in the garage for 1 hour. I assumed there would be a human taking cash or handing out tickets since there was no gate, however I did not see anyone and assumed it was likely free since it was early on Sunday morning and didnt see any signage indicating otherwise. I then received a bill for $76.25. $6.00 was for the parking and $70.25 in "fines".

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.


      Consumer Response /* (3000, 7, 2022/09/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This is an automatically generated email message from them and does nothing to resolve my situation. I have reached out to that specific email already and get an automated response.


      Business Response /* (4000, 9, 2022/09/06) */
      Hello,

      Thank you for your reply. A member of our team has followed up with you directly via email.

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was driving my car and parked in a parking deck in Nashville TN. There was not a person there or a kiosk to pay when he came out so he left, not knowing what else to do. Then we got a violation in the mail from McKinley Payments saying we owed $8.00 for the parking and $70.25 for the violation fine. Which is a total rip off. After reading the reviews here I found out this happens a lot. We have emailed them twice to dispute this with no answer. Then I found your website hoping for some help.

      Business Response

      Date: 09/06/2022

      Business Response /* (1000, 5, 2022/08/30) */
      Thank you for contacting McKinley Payments.

      My name is and I'd be happy to assist you today. After reviewing the details of your email, I'll need to escalate this to a team better equipped to address the issue.

      A member of that team will be in touch at the earliest opportunity. Thank you for understanding.

      Should you need any further assistance during this time please don't hesitate to reach out.


      Support McKinley Payments


      Consumer Response /* (3000, 7, 2022/08/31) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They didn't get me any resolution. They only said they were going to send it to another team member. So I don't really understand what kind of resolution that is. Again I will pay the $8 for parking but do not want to pay the $70 violation fee. That is ridiculous.


      Business Response /* (4000, 9, 2022/09/01) */
      Hello,

      Thank you for contacting McKinley Payments. Please reach out to [email protected] with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.


      Consumer Response /* (2000, 11, 2022/09/04) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      McKinley payments waived my violation fee. Thanks for help from the BBB.

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not long ago, I pulled off of 7th Ave N, right at Commerce St onto y'all's parking lot. I never pulled into a parking space, and probably spent way less that two minutes looking at my phone.A few weeks ago, I received a letter suggesting I neglected to pay to ****, and was deemed to pay $11 + a fine!'!I feel like you guys are wrong and I'm not willing to pay any of this because I don't believe I owe you anything.My name is **** ****, my license plate # DPXXXXX

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 9, 2022/09/20) */
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in the garage at 400 Charlotte Ave. Nashville TN XXXXX to attend a concert at Municipal Auditorium on 3-23-22. After fumbling with their machine multiple times for 20+ minutes to get it to take my credit card, my friend and I thought we had it taken care of. This company accuses me of not paying the parking but I didn't realize the payment hadn't been deducted. I was worried about being charged multiple times for parking ... I disputed the violation and stated my case saying I would pay the $25 parking fee but not a $70 violation ( which I think is completely out of line ) and they denied it. I do not want to pay almost $100 for parking which is severely punitive in my opinion. In the future I will avoid any type of parking garage that is managed by Premier that has these very non user friendly machines. I would like this violation to be excused and I will pay the $25 parking fee that they are owed.

      Business Response

      Date: 09/01/2022

      Hello,

      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 09/02/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      They did nothing to resolve this issue. They sent one email to me denying my claim that this fine was excessive. All I want to do is pay my parking fee with no fine. I was not trying to get out of paying for parking. Their system ***** !!

      Business Response

      Date: 10/06/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Hello,

      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.


      Consumer Response /* (3000, 7, 2022/09/02) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They did nothing to resolve this issue. They sent one email to me denying my claim that this fine was excessive. All I want to do is pay my parking fee with no fine. I was not trying to get out of paying for parking. Their system sucks !!

      Business Response

      Date: 10/18/2022

      Hi *******,

      We have followed up with you once more via email.

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to a parking vio0000000lation on July 2, 2022. Violation # XXXXXX. We parked in a public parking lot and the fee was supposed to be $40 for the amount of time that the vehicle was left there. There was s nearby restaurant employee that assisted us by telling us that he could take care of it with his phone. There was no parking attendant so we had no way of knowing how to pay. We received a bill in the mail that there is an additional $70 fee for this fine. I agree the $40 should be paid but not the total amount owed. I filed a dispute with the company but it was rejected and considered closed.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Thank you for contacting McKinley Payments. Please reach out to ****@mckinleypayments.com with your violation number. A dedicated member of our support team will work with you to resolve this issue. We apologize for any inconvenience we may have caused.

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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