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Business Profile

Parking Facilities

Metropolis Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Metropolis Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolis Technologies Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 1,154 total complaints in the last 3 years.
    • 243 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/12/2022 my husband and I parked in a pay for lot for a ********* ballgame in St Louis Mo. I entered my credit card information at the kiosk in lot and I thought payment of 35.00 had been processed. I received a notice on from McKinley payments on June 13th based in Nashville TN that I owed the parking fee plus a 70.00 fine. I emailed company as there is no phone contact available. I was emailed my concerns were noted and to do nothing regarding fine until I was contacted in person by company representative. I have revived no call and now got another notice by mail that I still owe fee and fine. Can someone assist me in contacting this company to resolve this, I do not mind to pay parking fee but feel like fine and delays in notification of invalid payment attempt was unwarranted. I called a customer service number but you can not leave a message and they want you to use email for communication.

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 15, 2022/09/09) */
      This is an automated email letting you know that your ticket, "XXXXXX BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)" has been closed by the system.

      If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email ****@mckinleypayments.com

      If your issue has been resolved and the agent has made it clear to you please disregard this email.

      Thank you for contacting Mckinley Payments!

      Mckinley Payments Support Staff

      This email is a service from McKinley Payments. Delivered by Zendesk

    • Initial Complaint

      Date:07/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent 5-31-22

      I received a letter with 2 parking ticket violations Saturday. They were both as far back as March 15th & March 19th.
      Every since these new system was installed, they are no clear ways to pay.
      My niece was in the car with me on one occasion & when I was pulling in she put my card info in.
      To my knowledge, I thought every time I pulled into one of these lots, they were charging me.
      I never received a text, email, or any method that I owed this. I thought it charged me automatically.
      I even spoke to someone at ******* Parking and she stated that some of the lots are not marked.
      I don't have a problem paying the 8.00 per ticket, I do however feel the violation fee is unjust.
      Please get back to me.
      The other violation # is
      XXXXXXXXX

      I want to dispute the violation fees.
      Thank you
      ******
      *******

      I received an email back stating, that was all I had to do at this time, that a HUMAN would get back to me. I've heard nothing!
      Copy of email
      Thank you for contacting Mckinley Payments.

      This auto-reply is to let you know that we received your email and will get back to you with a (human) response at the earliest possibility.

      Please note, once you've submitted a dispute there is no further action required from you. This includes following up on the status of your dispute and submitting a payment until an agent has contacted you.

      We appreciate your patience and understanding.

      Thanks,
      Mckinley Support
      I received another notice in the mail. No one has contacted me. This is a racket.
      I'll pay the parking ticket, but 70.00 per ticket is ridiculous. Can a human contact me to get this resolved??
      They sent these 2 months after the fact.

      Customer Answer

      Date: 08/12/2022

      ***Document Attached***
      All I got from them, was a text message stating this:
      Wed, Aug 3, 6:05 PM
      Metropolis: Your rental/
      temporary vehicle, license
      plate: ****, has been
      automatically removed from
      your account. If you are still
      driving this vehicle, please
      log in and add it back to your
      profile.

      I've never been contacted by a (Human ) as stated in this reply for my dispute.
      Thank you! I hope I receive something saying it's been resolved.
      Thanks again for your help!
      ***************************


      See Attachment/File: 99CC7B3D-6509-4AFE-84F3-15AA3BA8CED3

      Business Response

      Date: 10/05/2022

      Hello,

      Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

      Customer Answer

      Date: 10/06/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      I received an email from them 5-31-22 stating no further action on my part until I hear from a human.
      In July they sent an email saying my disbute was denied, then a few days later they sent an email that if I felt the ticket was closed prematurely please reply to this email to create a follow-up ticket or email. I'm still waiting for a human to contact me.
      I received an email yesterday that they needed we may best assist you, please provide the date and location of your visit as well as your license plate number. If you have any additional information that you'd like to share, feel free to reply to this email.
      We may not have asked for your name or email during sign-up. Can you please reply with your phone number so we can locate you in the system and assist.
      I'm just wanting to speak to a human!! Like they said I will send you a copy of the email.
      I'm so frustrated at this point. They had all my info, the mailed me the tickets. Thanks for all your help. What does that mean the dispute has been closed? The dispute and not the fee?
      See Attachment/File: C34CA635-6DC0-4FCB-94DC-E89387F55142

      Business Response

      Date: 11/30/2022

      Hello,

      The issue was resolved via email with the consumer on 10/07/2022. Thank you.

    • Initial Complaint

      Date:07/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered this parking garage to go to the doctor to get help for an illness with no ticket required to take and no signs visible indicating a payment was required. When I left the gate arm opened up automatically and the person standing with a clipboard did not say anything as I drove away. This is a scam to get 80 dollars per car.

      Business Response

      Date: 09/06/2022

      Business Response /* (1000, 14, 2022/09/06) */
      Subject: XXXXXX BBB Complaint Case# 37213158 (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX) Has been Closed

      This is an automated email letting you know that your ticket, "XXXXXX BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)" has been closed by the system.

      If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email ****@mckinleypayments.com

      If your issue has been resolved and the agent has made it clear to you please disregard this email.

      Thank you for contacting Mckinley Payments!

      Mckinley Payments Support Staff

      This email is a service from McKinley Payments. Delivered by Zendesk

      Business Response

      Date: 09/06/2022

      Subject: ****** BBB Complaint Case# ******** (Ref#**-37351991-********-11-510) Has been Closed

      This is an automated email letting you know that your ticket, "****** BBB Complaint Case# ******** (Ref#**-37351991-********-11-510)" has been closed by the system.

      If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email *****************************

      If your issue has been resolved and the agent has made it clear to you please disregard this email.

      Thank you for contacting Mckinley Payments!

      Mckinley Payments Support Staff

      This email is a service from McKinley Payments. Delivered by *******

      Customer Answer

      Date: 10/13/2022

      They have sent me a notice that they are going to turn me into collections. This was maybe an hour time spent in a parking lot for a doctor visit because I am sick.

      Business Response

      Date: 11/09/2022

      Hello, 

      We have attempted to contact the customer with no response. We offered a resolution to the customer. The mailing system will continue to send billing notices until the violation has been resolved. We await the customer's reply to our email. Thank you. 

      Customer Answer

      Date: 11/10/2022

       
      Complaint: 18291348

      I am rejecting this response because: 

       

      They adjusted bill to ***** dollars and I paid the fee so I am shocked they are saying there is no response. Very unprofessional. 

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid to park in their lot and mis-typed the license plate number because the plate was dirty. I was immediately issued a ticket and raised a dispute with the vendor via their online form. Over a month later I still haven't heard back and was issued an increased ticket amount. I tried to call them today to work through the issue but was told the only way I can contact them is via the online form (which again, they don't respond to). At this point I am stuck and unable to get help. I tried opening another request via the form to see if they'll respond. I want the ticket nullified since I have a receipt where I paid and just entered the wrong plate number.

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked at St. David's Church in Austin, TX. McKinley Parking has QR signs that talk about scanning them as a first time parker. I did that the first time, but figured on a subsequent visit, that the company had my information, and would tag me on the way out, so I did not scan the QR code. Boy, was I wrong. They did tag me on the way out, with an $80 ticket (8 X the cost of the $10 it costs to park there). There are no attendants onsite to ask questions, and their signs are not clear, and do not offer enough information. I got the ticket in the mail, months later, and appealed it. As others have stated on here, they will deny your appeal, everytime. Do NOT park on any of their properties. They do not seem to use unfair business practices, hence their F rating on this site.

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 14, 2022/09/13) */
      This is an automated email letting you know that your ticket, "XXXXXX BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)" has been closed by the system.

      If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email ****@mckinleypayments.com

      If your issue has been resolved and the agent has made it clear to you please disregard this email.

      Thank you for contacting Mckinley Payments!

      Mckinley Payments Support Staff

      This email is a service from McKinley Payments. Delivered by Zendesk

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A parking company named McKinley is charging me a parking violation for there faulty system trying to collect $80. The issue happened May 17th at 6:11pm. When I was leaving the lot, I tried to complete the transaction before pulling out. Here is where things got confusing with there system. Was my payment info already inputted or was the authorization made upon exiting. They would not give a clear answer on this. I was contacted by them June 7th or 8th nearly a month later by mail of a penalty. I replied June 8th trying to explain and clarify what happened and even ask them how there setup was supposed to work. July 27th was when they finally replied denying my dispute without any explanation. I did tell them (**** ******* in the email that I would report this since they are just wanting to collect free money clearly without any explanation.

      Business Response

      Date: 08/22/2022

      Consumer Response /* (450, 14, 2022/08/22) */
      the company has handled the dispute and cancelled the charge. I really appreciate it.

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked my vehicle in the 1033 Demonbreun Street garage on April 7, 2022 which is managed by ********** parking who contracts with McKinley Payments. There are no parking attendants and everything is handled by an app. I followed all of the posted instructions and assumed the payment would be processed as I had the app and followed instructions.

      For reasons unknown to me, the parking of $18 was never deducted from my account and I received a violation summary from McKinley for the $18 and a $70.25 fine. I immediately filed a complaint, didn't hear anything for 3 weeks, filed a second complaint along with an email. Finally after over a month I received a denial on my dispute. I explained again that I followed up the instructions but payment wasn't made due to no fault of my own. I can't control an automated system and shouldn't be held accountable when it didn't work as intended.

      There is no way of contacting McKinley and speaking to someone and they refuse to acknowledge there was a glitch beyond my control and expects customers to pay $70.25 in fines when their system didn't work. I paid the fine and parking fee to ensure they did not turn over to collections but this is shady business practices and I want my $70.25 refunded to me.

      I have attached the parking fine letter, a picture of the app clearly showing my truck was setup in the app and the email where they denied my dispute.

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 20, 2022, I parked in this parking garage. My husband and I tried to sign in but had trouble and couldn't find anyone to help. When we were leaving we had my son, who was in another car, try to get my phone to work. We thought he had it completed. So we drove off. Then months later we received a bill for the $25.00 parking fee, which I have no problem with because I owe it. But they added a violation fee of $70.25. I went through their customer service, and they finally sent me a notice saying my request was denied, pay it all. No reason why. So I go to BBB and I see they make a habit of doing this to their customers. Please help me!!! I can't even go on and pay the $25.00, they will only accept the $95.25. I can't pay for it. It's not right! Thanks for your help.

      Business Response

      Date: 09/06/2022

      Business Response /* (1000, 15, 2022/09/06) */
      subject: XXXXXX BBB Complaint Case# 37212978 (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX) Has been Closed

      This is an automated email letting you know that your ticket, "XXXXXX BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)" has been closed by the system.

      If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email ****@mckinleypayments.com

      If your issue has been resolved and the agent has made it clear to you please disregard this email.

      Thank you for contacting Mckinley Payments!

      Mckinley Payments Support Staff

      This email is a service from McKinley Payments. Delivered by Zendesk

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21, 2022 I parked in the Mckinley Parking Facility at 1055 Pine Street Nashville, TN 37203. I parked in a handicapped space, because I'm handicapped, and had my handicap tag displayed. I was 2 minutes over the allotted time of one hour, If they have a picture of my car I'm sure they also have a picture of me, moving very slowly. I have not paid the $76.25 ticket yet, the last day to pay is 8/11/2022. That is a ridiculous amount for 2 minutes over. I am elderly, on a fixed income, and really can't afford this. I would like for this to be cleared. Thank you for your help.

      Business Response

      Date: 09/06/2022

      Business Response /* (1000, 14, 2022/09/06) */
      Subject: XXXXXX BBB Complaint Case# 37212909 (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX) Has been Closed

      This is an automated email letting you know that your ticket, "XXXXXX BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)" has been closed by the system.

      If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email ****@mckinleypayments.com

      If your issue has been resolved and the agent has made it clear to you please disregard this email.

      Thank you for contacting Mckinley Payments!

      Mckinley Payments Support Staff

      This email is a service from McKinley Payments. Delivered by Zendesk

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I indeed parked in this garage at 1055 Pine Street, followed the instructions to register my car using a mobile device, included payment information. My understanding was that upon exit, I'd be charged for the duration of my stay. I would expect your website/app could verify I indeed set this up, and there's likely video footage of me staring at the sign while in the garage to do this on my phone. I was never charged, and cannot explain the tech failure. I'm happy to pay the unpaid parking fare, although cannot justify the violation for the technology not registering my departure or processing my payment. Please waive the violation fine and I'll pay the $8.00.

      Business Response

      Date: 09/06/2022

      Business Response /* (1000, 14, 2022/09/06) */
      Subject: XXXXXX BBB Complaint Case# 37212899 (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX) Has been Closed

      This is an automated email letting you know that your ticket, "XXXXXX BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)" has been closed by the system.

      If you feel that the ticket was closed prematurely please reply to this email to create a follow-up ticket or email ****@mckinleypayments.com

      If your issue has been resolved and the agent has made it clear to you please disregard this email.

      Thank you for contacting Mckinley Payments!

      Mckinley Payments Support Staff

      This email is a service from McKinley Payments. Delivered by Zendesk


      Consumer Response /* (3000, 16, 2022/09/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      It's an automated response that doesn't have anything to do with my issue.


      Business Response /* (4000, 18, 2022/09/09) */
      Thank you for contacting McKinley Payments. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.

    Metropolis Technologies Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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