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Business Profile

Parking Facilities

SP Plus Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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SP Plus Corporation has 40 locations, listed below.

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    Customer Complaints Summary

    • 362 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BBB, Unable to dispute parking violation on the ** Plus website. Violation **************** Issue Date: *****-**** SP+ Parking Location: #***** SP+ Parking Location Address: ********************************************************** - 1 violation totaling $49. I was a patron at a restaurant and upon parking, the employee at the restaurant said that it was okay to park there and did not need to pay parking fee because of the time. Even said I could speak to the parking attendant across the way. I never received any ticket upon leaving the parking lot, but later received citation in the mail that shows ticket in collections. It would make sense if the fee due was the parking cost, but a total of $49 is absurd. Attempted to call the company but no luck. Any assistance would be greatly appreciated. I just want this removed and voided or find a fair resolution.

      Business Response

      Date: 04/02/2024

      Good Morning,

      After reviewing your citation, our records indicate that you were at the location adjacent to ************************* beyond the 15 minute free period.  We use license plate enforcement, and we do not have a record of payment for your license plate in the system.    Our Camera enforcement tracks the time you enter the lot and the time you leave the lot.  If you exceed the 15 minute free period, and we are unable to match your license plate to a paid ********************** session, you are subject to citation, as stated on the posted signage at the location.  We offer both a mobile payment option that allows you to use your phone to pay, as well as a payment station located directly in the center of the lot.  

      Signage at both of the location entrances indicates that the entire lot is a paid parking lot, and that payment is required in advance.  

      As a courtesy, we will reduce this violation to the amount of the parking fee due at the time of your visit.



    • Initial Complaint

      Date:03/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SP+ parking issue a $60.99 ticket for parking in a lot of theirs where the ** code was not operative at the time. It should not be legal to seek damages of such an excessive amount nor only offer one defective way to pay for the parking spot.

      Business Response

      Date: 03/25/2024

      Good morning,

      Please provide the violation number or vehicle license plate number.

      Thank you

    • Initial Complaint

      Date:03/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an employee of ************ in *********, ** and attended a show on 3/18/24. I was parked in the employee parking, as always, and was greeted with a $75 parking "violation." The issue # is ***************. My plate/make of car is in your company's system. I work this weekend and will not be paying any sort of parking ticket when I've been parking in the same spot for months without problem. Attached is proof of my employment/parking contract, the photos your employee took, and the ticket itself. I personally find it insulting that an employee is being given a $75 ticket without much as a warning first. I commute 1.5 hours to/from work, so I should not have to worry about being towed, ticketed, or have a boot placed on my vehicle. I still haven't received a response from anyone from SP+ regarding this situation. I should not have to worry about getting towed at my place of work for one of your employees not properly checking my plates to see if I'm in your database. If I am towed, ticketed or booted while working for not paying this ticket, I will be forced to take legal action. Thank you!

      Business Response

      Date: 03/25/2024

      Customer has been contacted and his citation has been removed.

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday 7/30 we had pre purchased a parking ticket online for the ************ parking for a show. It said it was good from the time we got there around 6ish until midnight. We had the barcode and everything and were able to get inside and park. The parking was $25. We get out of our show and have about an hour until midnight. We were maybe 15 yards from the exit. Cars were not moving at all. The driver in car in front of us kept falling asleep at the wheel and had to be woken up multiple times. By the time we get out of the garage it was 12:08. We are trying to find the pass we had pre bought and it was expired so we had to click lost ticket and pay an ADDITIONAL $40 so $65 total to park. There was no one there to help with tickets or move the traffic along or anything. Ive tried calling the phone numbers available so I could speak with someone during the operating hours and am left with please reach out by email. It says to leave a voicemail but that is full and then I get disconnected. I have sent emails and continued to call with no response. The ticket was on 7/30/23 the ticket ID is ************. I need someone to reach out to me and help resolve this matter please.

      Business Response

      Date: 03/18/2024

       We have reached out to the customer and left a message, and a full refund of $65 is being processed. I can be reached at ************

    • Initial Complaint

      Date:03/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband just showed me a collections statement that was addressed to him with a car that is registered to me. So, I have never received any information related to this and did not know to pay anything. There was also never a ticket left on my car. I am more than willing to pay a ticket if I owe one but do not feel that I should have to pay any fees incurred since then since the notices were not sent to me.

      Business Response

      Date: 03/04/2024

      You can pay the violation at violations.spplus.com and enter your vehicle plate information or violation number. As a courtesy Ive reduced the violation to $20. Please let me know if you have any other questions or concerns. *******************

      Customer Answer

      Date: 03/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************************

    • Initial Complaint

      Date:02/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a violation for parking, ( SP Plus violation # ****************).The license plate number in the picture is not mine, nether is the car. I have try contacting ST Plus and their law firm ( ********** *********************** and ******* ) but have not been successful, The website is only to make payments and they don't answer phone calls.

      Business Response

      Date: 02/28/2024

      Thanks for the notification   violation is void due to meter malfunction, customer is sent notification along with document for his records. 

      Customer Answer

      Date: 02/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it May concern,Unable to dispute parking violation on the *** website.Violation Number: **************** Issue Date: 01-20-**** SP+ Parking Location: #***** SP+ Parking Location Address: ********************************************************* Total Violation Amount: $94.99 On January 20, **** attended ********************* Game at ***************** (1 block away from parking lot) which we parked at approximately ****. Parking lot had a "Game Day Cash" only sign for $30. Paid parking attendant and went to the game. There were numerous other vehicles which paid the attendant cash and used the lot as well. After game, left lot approximately **** with no issues and unaware that we had violated anything. Received citation in the mail on Friday, February 9th, ****. Attempted to call company at ************ numerous times and tried various voicemail options. All recordings lead to cutoff of my phone call after 10 mins waiting. No other recourse available. Any assistance would be greatly appreciated.Sincerely,***************************

      Customer Answer

      Date: 02/13/2024

      I have been contact by SP+ and they have voided your dispute.  Thank you for your assistance.

       

      V/r

      ***************************

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a parking violation on 2/7/24.I have attended shows at ************ in *********, ** 3 times in the past. On 11/2/2023, 11/7/2023, and on 11/13/2023. In the past I carpooled with others, and we parked on the side of the road on AvidXChange Ln in a similar spot to where I was parked on 2/7/24. I do not believe paid parking was enforced at that time. However, for a show I attended on 2/7/24, I drove alone, parking on the side of the road on AvidXChange Ln. I arrived at 6pm, and I saw the new signs for parking. I attempted to scan the ** code on the sign, but nothing would pop up. It continued to tell me that the link was invalid and my safari web browser could not navigate to the site. I attempted this numerous times, at different sign posts, but to no avail. By this point, the line for the show was getting rather lengthy and I did not want to have to wait at the back of the line for the concert at ************. I asked the box office what I could do and they told me there was nothing they could do on my end if it wouldn't work, as payment was not accepted for parking at the box office. I would like to have this charge voided or lowered to the original parking price, as I was already planning on paying if the ** code link had worked properly.My violation number is ***************

      Business Response

      Date: 02/13/2024

      The violation has been reduced to the cost of parking and the customer has been notified.

      Customer Answer

      Date: 02/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************************

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received violation (****************) from 09/30/2023 and am unable to dispute it on their website as the option is not listed. I am a resident at this address and should not have been flagged or billed.

      Business Response

      Date: 02/13/2024

      Good morning *********, 

      You are correct you should not have received the citation. I have now removed the citation and added you to the monthly parking account with ************************ 

       

      Thank you,

      Customer Answer

      Date: 02/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 9, ****, I went to the St. Louis ***** hockey game with my friend. We entered the lot in a long line of cars needing to park. Every car paid an attendant to enter the lot, as I did. I then get a "violation" with punitive fines for not paying? There is no way to enter on game night without paying. It could be a mistake, however, they invite me to dispute on the payment page, and there is no apparent place to dispute on the site.

      Business Response

      Date: 02/06/2024

      Good morning,

      Please provide the violation or vehicle license number.

      Thank you.

    SP Plus Corporation is NOT a BBB Accredited Business.

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