Business Profile

Parking Facilities

SP Plus Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

362 total complaints in the last 3 years.
119 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked my car in The Gallery One *************** and used the Valet parking. When I am ready to leave the hand me keys for a different car, I asked for my keys and explained which is my car and they said to wait, for several hours I was waiting for a key that never appeared. The manager stated he will help me but in case to get a new one had to pay for the key because Cadillac had to order it first. They offered me Locksmith which I did not accept because its a Cadillac key with a fob that new is over $600.They left the hotel after months to try to get this resolved I called the manager today and instead of explaining to me he blocked my phone when he saw my text.I have the report when it was lost and also the Cadillac Quote. I need them to pay for my new key and hope to get this resolved amicably.
Business Response
Date: 12/18/2023
I tried reaching out and have left two voicemails for *********************

This complaint does pertain to location ***** and could have been easily resolved, but for reasons unknown, the manager did not handle this. This incident was not escalated to us until we received your email regarding the BBB complaint. I can, and would like to process this as a customer refund, but I am so far unable to get in touch with ********************. I will keep trying to get in touch with her and keep you posted.

Best regards,

--
*********************************
Senior Manager
Customer Answer
Date: 12/26/2023

Complaint: 21007411

I am rejecting this response because:
I called him several times, he called me twice and I was on the other line, called back and goes to VM. I sent him texts also send him the quote from Cadillac and the incident report.
i truly would like this resolved as soon as possible as I have waited for so long, first for the manager they had and now with this.
I could pay and get reimbursed BUT I think the easiest and fastest way is for him to call Cadillac with the quote I sent him and have it done.
It is so unfortunate that this has been this way, when the only thing I did is use their service trusting that my vehicle was taken care.
Please help me resolve this before the end of the year, he only has to make a phone call and pay and dont delay it more.
I appreciate all the help you can give me with this issue.
Kind regards
Sincerely,

**************************************
Business Response
Date: 01/17/2024
The claimant has finally produced an invoice/receipt and I processed a refund in Jaggaer this morning. I have been in contact with her and her husband and this has been resolved. I will forward you the email correspondence of the resolution.

Best regards,

*********************************
Senior Manager

Good morning **************,

Thank you for sending this. I have submitted this receipt to my procurement department with a reimbursement request of $588.45. The breakdown is listed below:

Parts: $360.63
Labor: $189.32
Total: $549.95
7% Tax: $38.50
Total Reimbursement: $588.45

At your earliest convenience, please confirm the remittance address for payment:

****************************;
*********************************************************************

I will keep my eye on the payment status and reach out to you when a check is issued and mailed.

Best regards,

I will keep my eye on the payment status of this and

---------- Forwarded message ---------
From: *********;<********************>
Date: Mon, Jan 15, **** at 4:37?PM
Subject: Fwd: Reimbursement for lost Key (*******************************)
To: <*******************************************>

Sent from my iPhone

Begin forwarded message:

From: **** <********************>
Date: January 15, **** at 4:24:08?PM EST
To: ***********************************************************
Subject: Reimbursement for lost Key (*******************************)

?Hello ****

Thank you for speaking to me last week. I have attached the receipt for the replacement key. Please let me know if you need any further information.

Regards,

***************************

Sent from my iPhone

--
*********************************
Senior Manager

p: ************
c: ************
e: *******************************************
*** Parking System
****************************************************************************
spplus.com | parking.com | *******.com
Legal Notice: This message is intended for the addressee(s) only and, unless expressly stated otherwise, is confidential and may be privileged. If you are not an addressee, (i) please inform the sender immediately and permanently delete and destroy the original and any copies or printouts of this message, and (ii) be advised that any disclosure, copying or use of the information in this message is unauthorized and may be unlawful.
<attachment 1.pdf>

--
*********************************
Senior Manager
Customer Answer
Date: 01/29/2024
I want to confirm that ***************, resolved the issue and sent me the payment for the replacement we did at Cadillac.
My husband and I wanted to say thanks to *************** and BBB for helping us resolve the issue.
Initial Complaint
Date:12/13/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Damage to vehicle occurred by valet parking attendants. at your parking facility reported on your accident report #**** on 7-28-2023
Business Response
Date: 01/03/2024
Good morning,
Pleasse provide the date and location of the incident. We will be able to research this complaint.
Thank you
Initial Complaint
Date:11/30/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/28/23, I arrived at OneCity, for Pups and Pints event. First time attending at this venue. I approached another person parking to find out how it is done. She told me and I attempted to use my camera to capture the code, but no signal in underground parking made it impossible. I then went upstairs to the event and asked a security guard. He said OneCity said no one had to pay that day that was attending Pups and Pints. I've been to the SPPLUS website. There is nowhere for me to dispute this. I want this citation removed, I actually did nothing wrong. Followed what the security guard told me. Violation number ****************. My problem is receiving a citation when I should not have received one.
Business Response
Date: 11/30/2023
We apologize you had service issues in the Garage and were unable to register your vehicle. We have waived the violation because of this issue and no further action is required by you. The parking for the event was first two hours free so we apologize you received the wrong information. We hope you visit us again and have a great day.
Customer Answer
Date: 12/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/27/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a parking violation ticket with this company on 10/11/023, while there website was not working. I have proof of validation for the parking spot and file a dispute with the company on 10/11/2023. However, I have not heard anything from the company since filing the dispute and I am now outside of their 45 day range. The company is impossible to get ahold of for parking violations and I was transferred around numerous times with no resolve.
Customer Answer
Date: 11/27/2023
Violation number: ***************
Business Response
Date: 12/18/2023

The customer has been contacted and updated on the status of the disputed citation.
This citation has been voided no further action is required.
Business Response
Date: 12/19/2023
The customer has been contacted and updated on the status of the disputed citation.
This citation has been voided no further action is required.
Customer Answer
Date: 12/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:11/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to SPPLUS I allegedly wrongfully parked my car in one of their parking lots on 09/09/23. A Parking Violation Notice was issued 10/26/23 but I didn't get the letter until a week or two later. Additionally I did in fact pay the parking meter through the link. I have bank proof of the debited amount. I am not given an option to dispute the violation since now it is over 7 days issued. It is also extremely hard to contact someone here as it seems there is no formal structure to handle customer calls. I do not feel this is appropriate and would like an adjustment to the "violation" if not fully forgiven.
Customer Answer
Date: 11/21/2023
Violation #****************
License Plate# *******
Business Response
Date: 12/18/2023
Good Morning,
After reviewing the violation that was issued, it does appear that this violation was issued correctly. We do show that you purchased 2 hours of parking when you arrived at the location at approximately 3:24 pm. However, we also show that you left the location just over 3 hours later. The violation that was issued was for staying past the amount of time that you paid for. Attached is a screen shot of your payment record and the time that you paid for.
Initial Complaint
Date:10/30/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spp Plus citation #: *************** Sept 15, 2023 ******************, ** Disputed: Oct 6, 2023 w/ verified receipt same day @ 10:54am. No response still Oct 27, 2023.Large sign says PUBLIC PARKING, so didn't look for pay requirements. Other pay parking lots had attendants for collections, no one around. Did not see self service or kiosk identified location. ********* web site does not list *********************************** in the Paid Parking Information fact sheet, or a spp plus related parking lot or location of kiosk. Shouldn't be able to call it Public Parking in one part of the web site and Paid Public Parking in another part. In definition if I am part of the general public, the sign says public parking and does not say "PAID", this means free. City turned it over to a third party removing "public" concern. The poor want to come to the beach also.
Business Response
Date: 11/03/2023
The customer received a violation on Fri 9/15/2023 at 9:38 pm on ****** Lot at ********* for no payment .

****** Lot has three entrances and we have our permanent sign on each entrance as the attached .

Our signs showed the dates, hours of operations, also the parking lot has 3 Kiosks (Pay Stations) and also a parking.com app with multiple signs inside the parking lot for ease of use to pay for parking .

The public parking sign means it is open to the public but you have to follow the signs .

Thank you

*********************
Facility Manager
Customer Answer
Date: 11/03/2023

Complaint: 20790394

I am rejecting this response because:
Interpretation of Public Parking and Paid Public Parking is quite significant. The signs that I saw said Public Parking. I am a member of the public. No; if, and or but, about the third party desired meaning of Public Parking, without the word Paid. There could be 3 or 5 entrances, but we entered by one and exited by the same one. (the quickest route to and from the festival). Again, no attendant was around while we were looking for a place to park, but low and behold, we found one very busy lot attendant writing Spp Plus citations slightly before the festival was finished for the evening. In my view, Spp Plus can't have it both ways. People who live in the area may be familiar with the cities third party arrangement and except a reasoning behind it. The city got out of the paid parking problems for a reason, unknown, and leaving citizen or visitors concerns with little rebuttal or representation. We later visited the parking lot. Removing the foliage and more in a large area around the kiosk, that we passed by, might bring attention to any common member of the public. Remove the signs that can be interpreted differently. The kind of revenue from Spp Plus citations was evident in the apparent hustle of the attendant of accumulating the citations at that particular time of night, just before the end of the festival. Please review your initial reply and hear this appeal to remove this citation. Thank you.

Sincerely,

******* Beach
Business Response
Date: 12/14/2023
The customer received his violation on 9/15/2023 at 9:38pm On ****** Lot at ********* .
He disputed it on 10/6/2023 , and it was upheld after we reviewed it on Oct, 7 2023 .

****** Lot has 3 entrances, each entrance has a sign that shows the hours of operation and also NO FREE PARKING DURING THE POSTED HOURS .

Attached the signs on all the entrance, and also ****** lot have 3 pay stations and mutable signs for how to use the phone for payment

********* Parking is free during the week from Mon to Thu and paid parking starts Fri, Sat, and Sun + holidays and special events during the paid parking season that start from Mar to the end of Oct each year .

Public parking means it is open to the public but you have to follow the sign .

Thank you

*********************
Facility Manager
Customer Answer
Date: 12/24/2023

Complaint: 20790394

I am rejecting this response because: To begin with, in the first comment from the business concerned, reviewing my dispute of 10/06/23 and on 10/07/23 upheld the review? They upheld the dispute or their review, never got that feedback before. Next they are giving the lot at *****************, a name "****** lot". Just a confusion factor.
Finally, the list of do's and don't discussed in their response is a lot to remember. Paid season March to October but not on Monday to Thursday, except on Friday, Saturday or Sunday + holidays and special events. Do we have to pay during holidays and special events in September to February. This is also confusing.
The day/evening we used the parking lot, we did not have a conscious effort to not pay. We arrived from out of town, found a place to park and raced to the music at the festival. The only thing I noticed was a Public Parking sign, nothing else on it. When we returned to the car, the lot attendant was very busy writing parking violations. We will never park in one of these kiosk, city vendor, facilitated parking again. We will seek out - independent, mom and pop parking and will spread the word. The negative reviews on this company is international.

Sincerely,

******* Beach
Initial Complaint
Date:10/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was issued a parking citation (***************) 07/29/2023 and disputed it online, due to paying the parking fee. I provided a receipt. The payment was received 3 minutes prior to ticket being issued. I never received anything or notified until receiving a collection notice. I called the company and was advised that the dispute was still under investigation and given an incident number (*******). i have disputed with ***************** ********** ********************************** LLP as well. My banking description
Business Response
Date: 10/19/2023
The customer provided order # ********* which does match up to the same time as the parking violation in question. The violation has been removed. I apologize on behalf of the company for our error in handling this timely and correctly.
Customer Answer
Date: 10/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/26/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I received a parking violation fine for parking in the ************ parking lot on 7/29/2023. I did park in this lot, however parking at ************ is and has always been free for customers (see attached parking policy).I parked for 5 to 10 minutes while my wife and I made a quick purchase at ************ (see attached credit card bill showing our purchase). We went directly to and from ************, and nowhere else. I am sure the timestamps on the parking lot photos would confirm we would not have had time to go anywhere else.SP Plus has a website for paying parking violations. The notice and website both say I can dispute the violation on the website, but there is no contact info or anywhere on the website to file a dispute. Thus, I am filing this complaint and stating that I do not plan to pay the $50 fine.The letter from SP Plus is attached. Violation# ****************.Thank you!****
Business Response
Date: 09/26/2023
We are very sorry you received a citation at the ************ Lot in error. We developed this program to ensure we have spaces to park for valued guests such as yourself while curbing abuse from non customers. This lot gets abused constantly from door dashers and patrons from nearby establishments. This program requires you to give your license plate number to an associate inside the establishment. We try to warn you via signage throughout the lot, and the employees inside are supposed to engage with each patron, but sometimes they get busy and this happens.
We will certainly void this citation right away. You won't receive any charge. Moving forward, simply give your license plate number to an employee inside and that this all you need to do.
We are very sorry for the troubles and we will void your ticket. Please reach out to ******************************************* if you need anything else. Thank you.

SP+
Customer Answer
Date: 09/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used SpotHero and parked here for a little over an hour. Paying $11.61 for my parking spot. I received notice by mail that I now owe $48 for not paying for my spot. I do not owe this company any money for my spot.
Customer Answer
Date: 09/05/2023
License plate: *******
Violation Number: ****************
Business Response
Date: 09/12/2023
Hello,
Please provide proof of payment and we will void this citation.
Thank you!
Initial Complaint
Date:08/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Estate of ********************************* has been repeatedly contacted to pay outstanding Parking fees to SP Plus Parking. The Parking violations were paid on 4/20/2023 to At Your Service Towing on behalf of SP Plus Parking by the estate Administrator. The uploaded invoice shows the parking tickets were paid and the vehicle has been released to the ********************************* ***************
Business Response
Date: 08/07/2023
The customer was correct. The vehicle was towed for multiple violations and the tickets payment was collected by the towing company.

I apologize for my error for not removing tickets immediately after the payment was collected.

The violation payment has been credited and tickets have been voided..

Thank you,

--
***************************
Pronouns: He/Him/His

Senior Manager
Customer Answer
Date: 08/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

SP Plus Corporation is NOT a BBB Accredited Business.