Business Profile

Parking Facilities

SP Plus Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

361 total complaints in the last 3 years.
118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 13, 2022, I sold my 2010 ******* ******************* RYT1203) to ***********************************. A Bill of Sale/Sales Agreement was signed by both of ** and a form VTR-346 (***** Motor Vehicle Transfer Notification) was mailed to ************************************* Div, ******, **.In December of 2022 I received several parking violation notifications from ** Parking Enforcement for parking ticket payments for 13 parking violations ($30.00 each) that occured between October 8, 2022 - November 30,2022, which I disputed.However, I received one of those disputed parking violations (#****************; date: 11/23/2022) on February 7th. I submitted another dispute (via email) confirming that the 2010 ******* ******* had been sold, and attached another copy of the Bill of Sale/Sales Agreement.However, the ** Plus enforcement team claim that they did not find any conclusive evidence that my violation was incorrectly issued, which is false.In conclusion, as stated above, I no longer own the 2010 ******* ******* and was not driving the vehicle at the time of parking violations.
Business Response
Date: 02/23/2023
Hello,

Please see the response from the Serior Facility Manager. They have updated the records in our and ********** systems.

********************* 11:09 AM (7 minutes ago)
Reply

to me

******,

For the BBB complaint...we finally got to his dispute yesterday, and ********** has updated their records. Stoudemire has been removed from the records.

*********************
Senior Manager

p: ************
e: *****************
1700 **************, Suite 1890
******, ** 75201

SP+ Corporate Website: spplus.com
Connect with **: linkedin.com/company/sp_plus
Find Parking at: parking.com

---------- Forwarded message ---------
From: *********************;<******************************>
Date: Fri, Feb 17, 2023 at 1:12 PM
Subject: RE: Violation Dispute
To: ********************* <*****************>

I have updated the notes this account with the correct debtor in our system.

*********************
Legal Assistant
********** *********************** & *******, LLP
Attorneys at Law
Thank you!
Customer Answer
Date: 02/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your support, greatly appreciated.

Sincerely,

*******************************
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I received a parking violation #*****1675820276 on 2/7/23 at location number *****. I park here every week for class and have never missed a payment. I tried to pay online like I always do, and the payment must not have went through when I was on the train. I had an exam so I didnt check it properly like I should have, but I am a student and can not afford a $50 citation for parking that always costs me $7 or $8. I have never missed a payment before. I dont know if it was the connection or what happened, but I entered my card and my time and pressed submit while I was on the train. Please, can you excuse this or let me pay the normal $8 parking fee? It will not happen again. Thank you. I hope this finds you well.
Business Response
Date: 02/17/2023
Hello,
The violation has been voided as a customer courtesy.
Thank you
Customer Answer
Date: 02/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.And thank you to the business.

Sincerely,

*************************
Initial Complaint
Date:01/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Violation:1/16/2023 12:43:41 PM Location #:07808 Violation Number:078081673890994 License Plate State/Province:TN Date Disputed:1/19/2023 6:44:45 PM Dispute Reason:I will pay you for the actual amount of time I spent there. I will not pay a ridiculous $35 fee. People cant possibly know ahead of time exactly how long they will stay parked somewhere. All we can do is estimate. Paying in advance is a ridiculous concept in the first place. It looks like it is roughly $3 per hour. I paid $6 a few minutes before 10:00 (we'll say 9:45), and I left the parking lot a little after 1:00 (we'll say 1:15). So thats 3.5 hours total (2 of which I prepaid). I will pay you $4.50 for the remaining time I spent in your seriously overpriced parking lot. Its $2 a day every where else. I wouldnt even use your parking lot if it werent the most convenient one to that doctor's ******* and I will be very reluctant to use it again in the future. If this offer is not agreeable to you, I will be more than happy to file a complaint with the BBB as well as the *****************.~They offered to reduced the fine to $20, which is not acceptable to me. They are ripping people off. If they turn this over to collections or have it affect my credit or my daughters credit (it was her vehicle) in any way, I will expect that rectified as well.
Business Response
Date: 01/26/2023
As a 1x courtesy we reduced the violation to $20. As this is a ungated parking we have no way to verify what time the customers are leaving the lot.
Customer Answer
Date: 01/26/2023

Complaint: 18892110

I am rejecting this response because: as I told you before, I am willing to pay you $4.50 in addition to the $6 I already paid you. This is practically extortion already when I could park anywhere else for $2 a day.

Sincerely,

***************************
Business Response
Date: 01/27/2023
Hello,
The facility offered as a one time customer courtesy a reduction to $20.00 for the violation. That reduction is still available but no further reductions will be offered.
Thank you
Initial Complaint
Date:01/26/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking violation from SP parking corporation stating I owe ***** for incorrect parking in an empty lot. I am almost positive we moved the car from that spot to one closer because I am handicap and they took the photo prior. We payed the $30 to park but get a notice incorrect parking like I said in an empty lot. I cannot pay this nor do I feel I need to. Violation # ***************. This was 08/02/2022
Business Response
Date: 01/26/2023
Hello ********************,
I've voided the violation in reference to your dispute. Although the vehicle was parked over the line and impeding another space I will agree to void the violation based on this being your first violation with us.
Link Below
********************************************************************************************************************
Customer Answer
Date: 01/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I received a collections notice in the mail for a supposed unpaid parking ticket from a collections agency. First thing is I never received any physical parking ticket from anyone. Secondly I was never contacted by anyone to inform me I supposedly owed anyone for an unpaid parking ticket until I received this collections notice. Third, the collections notice stated that I owe them $80 for a parking spot that also states no interest was incurred on this charge nor were any extra fees incurred in the charge of $80. So I'd like someone to show me exactly where I would've parked to be charged $80 for a parking spot. To top this all off I called the collection agency to dispute this claim and was told I couldn't pay them and that I would have to pay SP+ Corporation. So I then called SP+Corporation and the woman on the phone told me I had to pay the collections agency and when I explained what the collection agency said the woman told me "they just say that, you have to pay the collections agency" and then when I tried to explain more to her she then put me on hold not pick up the line again for 15 minutes so I hung up. The collection agency name is ************************************************************************* out of *********** **.
Business Response
Date: 12/28/2022
Hello,
Please provide us with additional information. Citation number and location of the citation. If you do not have this information we are able to investigate this citation by your vehicle license number.
Thank you
Initial Complaint
Date:12/20/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pre-purchased an unreserved parking spot for a lot at *************** on Dec 10th at 10:53am MT. The time reserved was from 1:30 to 5:30pm that same day. The address on the website took me directly to an alleyway with a building on the left and a parking lot on the right. I parked in the lot on the right as it appeared to be the only parking lot in that area. When I returned to my car, I found a ticket (violation #***************) with a fine for $72. The parking violation was issued at 3:38pm, but I was still covered for that time and I left the lot by 5:15pm. When I emailed to dispute the claim, SP Plus advised that this was a different lot next to the one I reserved my spot for online and the fine of $72 would not be removed. While I won't dispute it may be a different lot, I find the circumstances and fee to be unreasonable as determining this was a separate lot was nearly impossible with the signage posted. As mentioned, the address on the website for my pre-purchased ticket took me to this exact alleyway with only one visible lot at this location. The signage also just said "Parking" without any easy way for someone to determine this was a lot owned by another company. For background, the lot I paid for was apparently under the building located at this same alleyway, but had a single entrance on a different street.I find it hard to believe that this "situation" does not happen often and likely benefits this parking company with the ability to issue exorbitant "fines". A $72 ticket is unreasonable for only 4 hours of parking especially when the lots were apparently right next to each other making it extremely difficult for anyone to know that this was not the correct lot. I ask that the violation be removed, but at the very least it should not be for more than the daily rate.
Business Response
Date: 12/20/2022
Hello,
This violation was reduced to the daily rate of $20.00. The customer's LAZ reservation is for ******************* ********************** garage, not for the parking lot located at ***************. The customer will need to reach out to the local LAZ office at ************ and request a refund and ask them to update the garage entrance information, as ************ to the garage is located on ***************., between **************** and *******.
Customer Answer
Date: 12/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 5 2022 I paid the machine for overnight parking It didn't give me a receipt I was in a hurry at the time so I thought it had rejected my credit card So I used another card that's when I noticed it wasn't printing a receipt I notify the company buy phone They told me by email that they see I overpaid them and that they would refund my money They gave me the run around about my refund
Customer Answer
Date: 12/20/2022
I do have E-mail correspondence with the company but I dont know how to create a file to forward you Im not that literate with computer or E-mailing
Customer Answer
Date: 12/20/2022
Im not sure what information that you are seeking I just wanted to get the monies that is owe due to a over payment that the company has recognized and dont want to pay
Business Response
Date: 12/22/2022
Hello *******,
Please provide the location of the overpayment and any other payment information you have.
Thank you
Customer Answer
Date: 12/27/2022

Complaint: 18577048

I am rejecting this response because:
The information that they are asking for they all ready have I been talking with them since September they have acknowledged the mistake that was made they informed me they had to send it to their refund department Not once but by two different people
Sincerely,

***********************
Business Response
Date: 01/12/2023
Hello *******,
I have no way to resolve this issue without information of the location of the facility and the proof of the overpayment. Please forward your email communication to me directly at ****************** and I will be able to review.
Thank you!
Customer Answer
Date: 01/12/2023

Complaint: 18577048

I am rejecting this response because:
I have spoken with a *************************** and ***************************** about this matter I do have the **mail corresponding regarding this they told me it had to go to their refund department and that they would resolve the matter if there is a way to forward you the **mail to you Ill be more than happy to send it to you.The **mail is on my phone I dont have access to a computer
Sincerely,

***********************
Business Response
Date: 01/13/2023
Hello *******,
The Facility Manager has confirmed they have requested your refund back in November and again in December. I am waiting on confirmation from our credit card refund department that the refund has been processed. We apologize for all of your inconveniences and this will be resolved.
Thank you
Initial Complaint
Date:12/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/19/22 I was in ********** with two friends for an overnight stay. This was our first time in the city and we decided to check out Finlay Market. We were unsure where we were supposed to park, but soon discovered a parking lot right at the entrance to the market, and the sign on the way in said $2/hr. I drove in and parked and we were looking around and trying to figure out how to pay, and looking for someone that was in charge of parking. We were in a hurry to get started and got out of the car thinking we would have to pay when we drove out. We went in and I decided to run back out and put my coat in my car. It was then that i looked up and noticed a sign up above on a post with some instructions to pay on your phone. There was nothing on the sign that said you had to pay beforehand, and I figured you just did it when you left, which seamed totally reasonable to me and what i had been used to in the past. I have never used an app to pay for parking before. We arrived around noon and were leaving just before 4:00 pm, so i fully intended to have to pay for 4 hrs of parking. We got in the car to begin the process of paying for parking then noticed a small yellow paper on my windshield. To my dismay and surprise it was a violation which said I owed $50!! I then noticed the note stating how to dispute the notice. I planned to do so and pay the $8 owed. Unfortunately I received a generic email that said it was declined because there was no record of my payment, well duh! Of course responding to their email does not work and there is no phone number and also no way to go in and do another dispute. How convenient for them, unethical practices!! I tracked down a number to call them and tried to explain to a very rude person on the phone, who just kept saying you left w/out paying, meaning I was supposed to pay when I first got to the parking spot. Well I know that now, but not then. I can't imagine how many people get stuck paying these inflated charges!! HELP!!!
Business Response
Date: 12/28/2022
Helo,

The citation has been voided as a customer courtesy.
Thnak you
Initial Complaint
Date:12/14/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received violation #*************** on 10/27/2022. A $75 nonpayment violation for a $10 parking space that was already paid. Immediately filed a dispute as parking was prepaid through the ParkWhiz app (local parking assistant in *********, ** - have used many times). Instructions said we did not have to speak with an attendant, license plate number is used for verification. Attached to my dispute was a screenshot of the receipt as well. Received and auto email from "NOREPLY" that the "dispute has been received by the ** Plus enforcement team and is actively being investigated. After a decision is reached, you will be notified by email if further action is required on your part." Have received nothing since and the violation can still be pulled up and is pending (awaiting payment). There is not place to add additional info, check status of dispute, or contact anyone. The citation states after 45 days it will go to collections. It's been 43 days and I have received 0 follow-up. I went to their site and called today to speak with the citation ***** She was able to find my dispute and notes, but could see no notes from the actual dispute **** that it was even being addressed. She was going to fwd my info to the local manager onsite and hopefully someone would be reaching back out to me. This is terrible customer service. I guess it's possible that the dispute was overlooked, but there is no info on how to contact anyone if there are additional problems, like receiving no resolution at all. I had to do extra research and still was not able to get anything rectified. The lady I spoke with was very nice and was trying to help, but at this point I felt this was probably the next move to get some sort of resolution.
Business Response
Date: 12/27/2022
Hello,
This violation has been voided. The receipt provided by the customer was suffient evidence of payment.
Thank you

Customer Answer
Date: 12/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had a monthly pass at the ** plus facility in ************ from June 1 to July 31. However, since I have canceled my account on July 29 I have still been charged on auto pay $175/month for August, September, October, and November. I canceled my account with an employee at the ***************** ** plus garage on Friday, July 29, 2022. I returned my card and wrote down my name and the employer responded that was all that was needed. Additionally, I reached out to customer care to ensure my account was cancelled- that email was sent on July 24, 2022. I only ever received an automated message to my email claim. I also left a voicemail message on the customer service line and never received a call back.I reached out on December 1, 2022 when I realized I have been getting charged monthly. However, ************ **+ is its own independent company from the corporate company in ********. Therefore, I have been turned away when reaching out to the customer service in ********. Since 12/1 I have sent 2 emails to the customer service- both unanswered. I have left 2 voicemails and I have called the manager ******* at ************ to ask for any other options- to which he responded he has no power to cancel my account. I am looking to get a refund for the month of August, September, October, November and to cancel the December charge and any further charges. Any help on getting my refund would be greatly appreciated.
Business Response
Date: 12/19/2022
Hello,
Please see below. ******** has been refunded and actually over refunded. Facility is contacting the customer.
Thank you!
Hi *******,
Please see the response below regarding the account for **********;*************
You will need to reach out to her again.

Regards,
************ Customer Service

p: ************
e: *********************************
SP+ ****************************************************************************************** 19103
spplus.com | parking.com | *******.com

---------- Forwarded message ---------
From: <*******************>
Date: Thu, Dec 15, 2022 at 2:59 PM
Subject: Incident# ******* has been resolved
To: <*********************************>

AR - CARS Customer,

Your issue has been resolved.

If you feel this is in error, please reply (do not forward) to this email with additional information. Your ticket will be re-opened and the assignee will be notified.

Summary: Fwd: [External] Re: Over charged
Incident: *******
Status: Resolved
Created On: 12/12/2022 5:18:43 PM (UTC - Etc/UTC)
Resolved On: 12/15/2022 7:57:35 PM (UTC - Etc/UTC)
Resolution
Good afternoon,

No refund is due. We refunded the customer $875.00 on 12/8/22 and she disputed the 12/1/22 payment. She acutally owes us $175.00 since she was refunded twice.

Thank you,
*****
Description
4400054-2558

Hi,
Please refund the July payment.

Regards,

************* Customer Service*

p: ************

e: *********************************

SP+ ********************************************************************************************** 19103

spplus.com | parking.com | *******.com

---------- Forwarded message ---------
From: *************************
Date: Mon, Dec 12, 2022 at 12:13 PM
Subject: Re: [External] Re: Over charged
To: *** CustomerService

Hi ***************,

Attached please find a copy of the adjustment / refund form and the
activity form.

Thanks,

***** 2nd Monthly Parking Adjustment Refund for...

*************************

Facility Manager

[image: Email_Signature_07.28.14 (1).jpg]

P: ************

C: ************

F: ************

E: *****************

2929 ***********, ************, ** 19104

SP+ Corporate Website: spplus.com

Connect with **: linkedin.com/company/sp_plus

Find Parking at: parking.com
Customer Answer
Date: 12/20/2022

Complaint: 18532477

I am rejecting this response because: As of 12/20/2022 at 2:50pm I have been refunded $175.00 on 12/2/2022 and $875.00 on 12/9. However, per the prior communications it sounds like I have been over refunded, and the company needs to reach out to me (as of 12/19), which is not true. Maybe this was already adjusted, and I am seeing the final results? If no further action is needed then I would accept the response, but just confirming.

Sincerely,

***********************
Business Response
Date: 01/11/2023

Below please see the response from corporate office. As seen below ***** owes SP Plus $175.

From: <*******************>
Date: Thu, Dec 15, 2022 at 2:59 PM
Subject: Incident# ******* has been resolved
To: <*********************************>

AR - CARS Customer,

Your issue has been resolved.

If you feel this is in error, please reply (do not forward) to this email with additional information. Your ticket will be re-opened and the assignee will be notified.

Summary: Fwd: [External] Re: Over charged
Incident: *******
Status: Resolved
Created On: 12/12/2022 5:18:43 PM (UTC - Etc/UTC)
Resolved On: 12/15/2022 7:57:35 PM (UTC - Etc/UTC)
Resolution
Good afternoon,

No refund is due. We refunded the customer $875.00 on 12/8/22 and she disputed the 12/1/22 payment. She acutally owes us $175.00 since she was refunded twice.

Thank you,
*****
Description
4400054-2558

Hi,
Please refund the July payment.

Regards,

************* Customer Service*

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SP Plus Corporation is NOT a BBB Accredited Business.