Business Profile

Parking Facilities

SP Plus Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

361 total complaints in the last 3 years.
118 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Vehicle was parked by SP Plus Employees and while parked at their airport facility in *************** sustained minor damage to the bumper. A report was filed and a third party claims adjuster denied the claim without fully investigating or getting any statements. Im very disappointed. The damage is less than $1000 they couldve have provided a remedy or solution. I have parked there many times without an issue so it was very disappointing that they have not done their due diligence.
Business Response
Date: 09/13/2024
Good morning,

We have submitted Mr. ********** claim to the company's insurance company. The claim for the damages were denied due to the damages being pre-existing. Mr. ******** has filed an appeal and has been in communication with a claims adjuster. Attached are the photos and the incident report for reference. Please let me know if any additional information is needed.

Regards,

Vakeasha Knowles | SP+ | A Metropolis Company | Assistant General Manager
Customer Answer
Date: 09/14/2024

Complaint: 22233751

I am rejecting this response because: I have not heard back from the claims adjuster. The damage was not pre existing and a thorough investigation was not conducted and the adjuster admitted there was no video available to review. The claim was not submitted to the companys insurance company as I was told they are self
insured.

Sincerely,

******* ********
Business Response
Date: 09/20/2024
Good afternoon,

The denial was overturned and the customer was paid for the damages.

Regards,

Vakeasha Knowles | SP+ | ******************** | Assistant General Manager
Customer Answer
Date: 09/23/2024

Complaint: 22233751

I am rejecting this response because:

I have not been advised that the denial was overturned and have not received any payment for damages.

Sincerely,

******* ********
**********
Customer Answer
Date: 09/27/2024
This has been resolved. A signed a release earlier this week and payment was received today.
Initial Complaint
Date:08/29/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/23/24, I paid for a parking spot using the app that they promote with the ** codes they have plastered all over their parking lots. Less than an hour into my active session, I come back to a parking ticket on my windshield. The ticket provided a website to dispute the ticket, so I went ahead and submitted the dispute that came complete with the session number, my license plate number, and a full screenshot of the digital receipt on the app that is supposed to be more convenient than using the kiosk. several days later, they email me to inform me that my dispute that came with undeniable evidence that I did in fact pay for the parking spot was rejected and that I'm expected to pay for this predatory parking ticket despite the fact that I proved that I paid for my parking spot and left hours before the session expired which was supposed to be more than 3 hours. This company is malicious and targets app users by indiscriminately issuing tickets to people without actually checking the system to see if they used the app.
Business Response
Date: 09/03/2024
Good morning,
The violation has been voided. We apologize for any inconvenience this has caused.
Thank you
Customer Answer
Date: 09/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parking violation. The parking garage did not issue a ticket, nor had any attendant to pay or get a ticket. They had a sign to take a picture of a ** code to process the ticket. My cellphone was a flip phone loaner and could not have the ** code app installed due to lack of priveledges. I contacted them via their website a month ago saying I'm happy to pay for the $15.99 unpaid ticket but due to the lack of the garage I don't feel I should pay an additional $50.00. I got another notice and I went on the website and there was no way to pay the actual parking fee. There is no phone number to call customer service which makes it impossible for the bank to send them the money without a number they can call. My phone is ************
Business Response
Date: 08/26/2024
Please provide the violation or vehicle license number and we will research the complaint.
Thank you
Initial Complaint
Date:08/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking ticket in **********, but that weekend I was actually in ***** and not in ****. I was trying to call them to see where my car was at that time. There is no phone number. Provided to do any research on this parking ticket.
Business Response
Date: 08/29/2024
I'm not understanding the compliant. The vehicle entered the facility on 7/26 @ 1:16 p.m. and exited on 7/27 @ 6:41 p.m. (See picture attached)
The customer also scanned our QR code to make the payment and added their apple card on file. Due to the guest stay more than 24 hrs. the apple card has a security feature
that will not stay active over 24 hours since it's a virtual card. Causing the parking session to fail at time of exit and promise to pay link with sent via text message and paid on 7/29/24.
The violation received has been removed and closed out.
Business Response
Date: 09/05/2024
I'm not understanding the compliant. The vehicle entered the facility on 7/26 @ 1:16 p.m. and exited on 7/27 @ 6:41 p.m. (See picture attached)
The customer also scanned our QR code to make the payment and added their apple card on file. Due to the guest stay more than 24 hrs. the apple card has a security feature
that will not stay active over 24 hours since it's a virtual card. Causing the parking session to fail at time of exit and promise to pay link with sent via text message and paid on 7/29/24.
The violation received has been removed and closed out.
Customer Answer
Date: 09/05/2024
Thank you for clarifying this not sure why I received unpaid parking ticket if It was paid by Apple Pay? Also would recommend a customer service phone # on bill.
thank you its been resolved no complaint
Initial Complaint
Date:08/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issued a ticket for a parking violation in the amount of $55.50 for allegedly overstaying free parking by 3 minutes. Ticket states I can appeal but when I go to appeal ticket it says no appeal available. This ticket was improperly issued.
Business Response
Date: 08/26/2024
Good morning,
Please provide addional information, violation or vehicle iicense number and we will research the complaint.
Thank you
Customer Answer
Date: 08/28/2024
Violation number is 9383217222811437. Registration is RI BB 360
Business Response
Date: 09/05/2024
The violation was issued because the vehicle overstayed the reservation time and did not pay parking fees owed. As a courtesy I have dropped the citation to only $5.50 which is just the amount of parking owed had you been able to extend your session. Hope this helps. Thank you
Customer Answer
Date: 09/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:08/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked monthly parking with the *************** lot in ********* and was told to pick up the garage access card at the garage. The garage office is not staffed and only has a printed piece of paper to email spplus. No one has replied to 8 emails. I have tried the customer service form, no one replies to the requests. I have called multiple phone numbers and left messages, no one replies. The app does not work correctly. At the garage is a call box, the person who answers tries to help but they keep asking for a "ticket number" for monthly parking - there is no ticket number. They don't know what my account numbers are.I do not understand why SP+ does not provide me with the card I paid for. I parked in the lot and will have to pay to get my car out, so I'm paying TWICE.
Business Response
Date: 08/23/2024
The customer has already been contacted via a messaging app. The customer also responded to the message. The customer needed to come into the office building to pick up their access card, not a random booth in the garage. They are correct that garage is automated. The customer was instructed when and where the pass can be picked up.
Customer Answer
Date: 09/02/2024

Complaint: 22184762

I am rejecting this response because:
We cancelled the account. All your company needed to do was include instructions on where to pick up the access card instead of ignoring emails, phone calls, and requests for three weeks. By the time you did we contracted with another company. My son did pick up the card from your office finally - happy to return it and do business elsewhere.
Sincerely,

***********************
Initial Complaint
Date:08/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
+ financial damages incurred do to *** computer systems for garage entry/exit failure for an entire month - which ******* verbally agreed to recover and promptly began ignoring all attempts at communication + vehicle damages and total lack of cooperating in attaining video footage to determine nature of damage and identity of vandals + duplicate initial fees that prevented me from cancelling my membership + being referred to the small-text on invoice that states membership cancellation must be done via email to *********************** 30 days prior to cancellation - I requested cancellation Mar-24 - it was not effected and ******* made no attempt to address the situation, thereby artificially incurring charges on an account for a service no longer in use - also of importance: invoices are not transmitted outside of the *** account system, which was not functional at the time, thereby preventing me from having any knowledge of the cancellation process - I did, however, reach out to ******* on Mar 16, *************************************************************************************** communication with **** ***** who has taken on a different strategy of obstruction - she has produced all manner of bogus claims that I have refuted, including providing me with all the account payments during my membership, which disproved her claims that I did not make the initial payment and that there was no duplicate fee, i.e. the payment is shown on the account information document - she has now taken to repeating what I say and making non-statements in a filibustering manner I cannot be held liable for *** system errors that prevent everything except being charged and making payments.I am hoping we can come to a more just resolution to this manner but I recognize the position *** is in ******** with regard to its relationship with the municipality and the virtually exclusive hold it has on parking resources - that *** can simply do nothing in this case, with impunity.
Business Response
Date: 09/05/2024
Account balance has been removed.
Customer Answer
Date: 09/18/2024

Complaint: 22182916

I am rejecting this response because: I was charged for access to the facility for the month of February 2023, during which the computer systems which handled vehicle access were out-of-order. thereby preventing my use of the facility for which I had paid. I was not reimbursed for the tickets costs I incurred nor for the services not provided (access to parking facility), despite a verbal agreement with ******* ******* and despite providing him with proof-of-payment. Damages include, payment for services not rendered and ticket payments, amounting to $115 + $113.95 = $228.95. As the card on file for SP+ at the time of services no longer exists, I will accept a check or we can figure out how to transfer funds some other way but I think a check would be the least hassle.

Sincerely,

******* *****
Business Response
Date: 09/26/2024
We have already removed the balance due of $270 on his account. We will not be reimbursing for parking tickets. Thank you.
Initial Complaint
Date:08/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SPP Plus Parking ticket 3 ***************. I received a parking ticket 07/21/2024 for parking in a store lot with no signs that parking needed to be paid for. When I tried to dispute the ticket, I was unable to. See attachment. When I called them for info, I was sent to a voicemaibox repeatedly that was full and unable to leave a message **************
Business Response
Date: 09/19/2024
My apologies still diggin out of all the email after my vacation.
We have signs posted throughout the parking lot advising people that they will be ticketed if the vehicle is left unattended for over 90m.
I have dismissed the citation as a customer courtesy.
Please advise how to resolve directly with BBB
Thank you in advance

--

*************************;| SP+ | A Metropolis Company | Senior Manager
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/15/24, I received a parking violation from SP+ in the amount of $36.25. It was sent to me through *****, the rental car agency who owns the car (and whom I rented it from). Given the Hertz processing timeline, it didn't arrive in time to meet the very short window from SP+ (14 days) to dispute the ticket. In this case, this ticket was issued in error as I was staying at the *********** hotel on ************** and this is the only garage where one can park. We have stayed here many times and have never received a parking violation as parking covered by the Hyatt room rate. (We provided car information to the Hyatt including license plate information upon Check-In). I'm including a copy of the violation notices from both ***** and SP+ as well as the hotel bill showing I departed the Hyatt on the day in question 7/14/24. I attempted to handle this dispute via various methods but the company doesn't provide any contact information, websites, email addresses, etc for a timely dispute process. Lastly, due to this erroneous charge from SP+, ***** issued an additional 'processing fee' of $30 which I do not believe should need to be paid given it was caused by an error on SP+'s part. I am respectfully requesting SP+ help resolve this with ***** directly as well. Thank you for your assistance in the matter.
Business Response
Date: 08/20/2024
Good morning,
This complaint has been reviewed and a resolution in is in progress.
The Hyatt Place in *******, *** failed to validate this customer's ********************** which led to a citation being issued by ****** Systems. Our management team has reached out to ****** Systems to request a full refund be issued to Hertz, so that they can subsequently refund the customer. The customer has been directed to contact the Hyatt regarding the $30.00 admin fee, as it is their failure to validate the parking that led to this fee.
Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally dispute a parking violation notice sent by SP+ Corporation, claiming that I did not pay for parking on June 9, 2023. This notice has now resulted in a debt of $68 being sent to a debt collection agency.Please be advised that I did, in fact, pay for parking on the said date. I have both a text message confirmation and a bank statement showing the payment was successfully processed.Attached includes the mail from the debt collector, and the msg I received from **** of America when paying. If requested, I can also provide the bank statement. I kindly request that you review this matter immediately. The erroneous debt must be removed, and the case closed. Furthermore, I would appreciate a confirmation in writing that this matter has been resolved, and the debt has been cleared from my records.
Business Response
Date: 08/14/2024
Good morning,
We have voided the violation and informed the collection agency. We apologize for any inconvenience this has caused.
Please see the attachment for confirmation.
Thank you
Customer Answer
Date: 08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********

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SP Plus Corporation is NOT a BBB Accredited Business.