Business Profile

Parking Facilities

SP Plus Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

361 total complaints in the last 3 years.
118 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/13/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received an unpaid parking fee and a $50 ticket. This violation is in error and I have the credit card charge to prove it; however, SP plus has no phone to contact them and their web site does not allow me to dispute it, only to pay the charge. They waited nearly 3 months to send the violation (received beginning of August) even though the statement is dated 13 May 2024. I expect them to reach out to me immediately to correct this issue.
Business Response
Date: 08/14/2024
Hello,
Please provide the violation number and we can research your complaint.
Thank you
Customer Answer
Date: 08/15/2024
Please find the requested information. Violation number: ****************. Plate BJK1711. 05/03/24
Customer Answer
Date: 08/15/2024

Please find the requested information. Violation number: ****************. Plate BJK1711. 05/03/24

Business Response
Date: 08/15/2024
Thank you for the additional information. The violation has been voided please see the attachment.
We apologize for any inconvenience this issue has caused you.
Thank you.
Customer Answer
Date: 08/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a parking spot for a 7/20/24 concert. On 7/10/24, I pulled up my emailed parking receipt and clicked on my pass and it said my "order could not be found, call customer service". I called their customer service number ************ on 7/10/24 and was told they had to cancel my spot and issue me a refund, as "there must have been a glitch in the system." They said I would receive a confirmation email and a refund within three week. I never received an email and I did not receive a refund. I called again on 7/16/24 and they said it could take up to four weeks. and if they restarted the process it would take longer, for me to just wait. It has now been over FOUR weeks and I still have confirmation email and no refund. I called again today (8/07/24) and they acted like they have no record of me ever calling (TWICE!) and are "forwarding it to someone else." I just want my $38 dollars! it was bad enough I had no parking at the last minute for my concert and had to scramble! Thank you.
Customer Answer
Date: 08/22/2024
*********************
*****************
Portage,IN46368

Dear *********************:
This message is in regard to your complaint submitted on 8/7/2024 against SP Plus Corporation. Your complaint was assigned ID ********.
You recently requested our help concerning a dispute with the company named above. The company has not responded to us to date. We are continuing to try to contact the company to obtain a response to your concern.
If you have heard from the company please email us at
*********************************** or send us a letter letting us know if you have heard from SP Plus Corporation.

Have you heard from the company? Yes       No

Are you satisfied with the company's efforts to resolve this matter? Yes   No

If not, please explain.

Comments: ____They emailed me on 8/20/24 to "follow up" and asked me to call them. I called them and they asked me if I received my refund. NO I HAVE NOT. He once again (for the third time) confirmed my card number. (it is the same card number they charged in the first place, I don't know what their problem is.) They are "checking into it again." This is the fourth communication I have had with them and I still do not have my money back.
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Your Signature: ________LORI J. WILKIE______________________________ Date __8/22/24____

Business Response
Date: 09/16/2024
Please see attached customer has been refunded.
Customer Answer
Date: 09/18/2024
I received my refund of $38 from the business on August 29th. thank you for your assistance.
Customer Answer
Date: 09/18/2024

Better Business Bureau:

I received my refund on 8/29/24. Thank you for your assistance.
complaint ID ********
this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:08/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The parking lot at ************* is off an alley behind a business we own. Twice we have turned around in the parking lot since the alley can get busy with various businesses having delivery trucks parked in the alley. The two turn arounds were once on March 21, 2024 and once on April 3, 2024. SP PLUS CORPORATION is stating that we parked in their lot for 14 days without leaving and with out paying. They are now trying to collect $305.99 and are threatening to send this to collections if we do not pay.They have not answered their phone when we have called. The only correspondence received via email was to tell us that we could file a dispute online with a link. The link only takes you to a screen where you can put in the violation number at then make payment. There is not a dispute option. We would like for this to be resolved and removed, but so far cannot even speak with someone to discuss it.
Business Response
Date: 08/05/2024
Hello,
Please provide the vehicle license number or violation number and we will research your issue.
Thank you!
Customer Answer
Date: 08/07/2024
Can you please provide SP+ parking with the violation # of ****************, even though this is in the attachment.
Thank you.
Customer Answer
Date: 08/09/2024

Can you please provide SP+ parking with the violation # of ****************, even though this is in the attachment.
Thank you.
Business Response
Date: 08/20/2024
Thank you for the additional information. We have voided the violation. Please see the attachment.
Thank you
Initial Complaint
Date:08/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking ticket in the mail from this bogus company stating that I left my car in their parking lot (which is half a mile from my home) for 8 days straight. This is 1000% false. I park here every morning for 5-15 minutes to get my morning coffee and then leave. Why would I leave my car there for 8 days straight when I live so close by? They don't even have a photo of me parked, just a photo of me driving through the parking lot. I filled out a dispute on their website (since they are too embarrassed of their company to post a phone number anywhere) and never heard anything back. I then received another piece of mail, this time from a debt collector named **************************** **************** LLP. I called them and they told me they couldn't see my dispute and asked me to dispute the claim again. It seems the law firm and SP Plus are in cahoots to send out bogus tickets and hope that people will not check the legitimacy of them and just pay.
Business Response
Date: 08/02/2024
Good afternoon, Unfortunately, I do not see where this violation was disputed through our portal, or any other communication from the customer related to this violation. Upon review of the violation that the customer received, it is clear that this violation was issued in error, and should not have been sent to the customer. This violation has been voided and removed from the system. Status of the violation can be checked by visiting: ****************************************************************************************************************
Customer Answer
Date: 08/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, although the fact that they sent me a $400 ticket on accident seems far fetched. I feel bad for the elderly or those not tech savvy who to end up paying for this companys mistake. Total scam.

Sincerely,

Thomas
Initial Complaint
Date:07/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pre-paid for a parking reservation for 9/28/24. Upon arriving at this garage, it was very clearly closed due to construction. I had not been made aware and find it surprising I was allowed to pre-pay and book the reservation. This reservation order # is *********. I could not cancel it because the time had already started. I then booked my own reservation at a new garage and paid more-this order # is *********. Upon calling for assistance today 7/30/24, they told me they could only process through a manual process because I used apple pay. They said it would take ***** days. The associate asked for detailed information, including my phone number, full credit card number, apple wallet number, and more. I explained I was not comfortable doing this and had used Apply Pay for this exact reason, to avoid providing credit card information. I also said ***** business days was unacceptable given I was completely unable to use the reservation. I asked to speak to a supervisor. I spoke with ******* and was told it was conversation ID ********. ******* advised full credit card was not needed and the previous associate should not have asked for it. I find it very concerning I was asked for that information. ******* was able to process refund requests for both reservations. He said someone needed to call me back in ***** hours to confirm. I explained that was unnecessary and asked if it was still processed if i missed the call. ******* confirmed it would be processed. I am very frustrated by this experience and would like confirmation it was processed and an expedited refund.
Business Response
Date: 07/31/2024
Good morning,
Please provide the address of the facility you were unable to park at. Once we receive that information we will research the issue.
Thank you!
Customer Answer
Date: 07/31/2024

Complaint: 22066161

I am rejecting this response because:
Ive provided the order numbers. The garage was ******************************

Sincerely,

*****************************
Customer Answer
Date: 12/19/2024
Ive heard from the company and you can close the matter
Initial Complaint
Date:07/29/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used SpotHero to book parking at their ***************** location in *********, **, for a concert. (My SpotHero parking pass is attached.) Two months later, I receive a notice in the mail for a COLLECTION AGENCY, stating that I owe them $45.99 in parking fees for parking in the lot, because I "had not paid." This is despite the SpotHero pass CLEARLY reflecting the make, model, and license plate for which I bought the pass. The bulldog collection agency they used, ********** *********************** and ******* LLP, in conjunction with ** Plus, is trying to shake me down for double fees.I had to find the ** Plus dispute form on my own, because ** Plus evidently wants to make it as difficult as possible to track them down to dispute as possible. The collections agency wouldn't even provide the actual reference number of the fine, and just substituted its own, as another hurdle to resolving the issue.Once I did manage to track down the parking fine with ** Plus on their dispute website, there is NO WAY to actually dispute it. Their website says there is: "Use the area on the right to pay or dispute your Violation Number," but clearly as my screenshot shows below, there is no way to dispute--only to pay. Furthermore, their documentation on the fine is incomplete. It doesn't even contain the location or the Parking Lot. Their website is a joke.I called the collection agency, but I was told they have no phone number to reach ** Plus. And ** Plus lists no phone number to contact them.In my opinion, this feels like massive fraud, an attempt to double-charge people and then make it as hard as possible to resolve the issue. Unbelievable.
Business Response
Date: 07/30/2024
Good morning,
The violation has been voided. Please see attached.
We apologize for any inconvenience this has caused.
Thank you!
Customer Answer
Date: 07/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Although the business should be ashamed of itself for its borderline fraudulent misrepresentation. Using a company that falsely presents itself as a legitimate collection agency is reprehensible.

Sincerely,

***************************
Initial Complaint
Date:07/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 50 dollars to park a car at one of the spplus lots in ****** on June 22 from 2pm to 7pm the next day. I called a customer service representative who assured me that if I gave the right plate number then I would not receive a ticket despite not having a print out for the window of my car(there was no way to scan my online receipt to receive a print out at the lot). When I returned to my vehicle at the proper time the next day, I had two parking tickets. One for the first day and one for the second.The ticket for the first day labeled the bill at $77.00 and it said I had 7 days to dispute it. However, the second ticket, listed the cost at $154.00 and it said I had 45 days to dispute it, it was the first one I read. I have no idea if I disputed it within the proper amount of time, if the second ticket is representing a doubling of cost or a tripling of cost, and I do not understand why I received these tickets in the first place if I paid to park with the correct license plate number because the ticket system is so unclear.When I did put in a dispute on their website they gave me insufficient room to explain my case and they did not explain that they have 30 days to respond, so ** left more confused and concerned about what is going on in the background. I filed my dispute to through their website on 7/2/2024. I have yet to hear any response or see any change in the status of my violations.I find this to be extremely unprofessional and frustrating. I will not pay a parking ticket when I have not committed a violation, and I have yet to be told what it is I did to violate their rules.
Business Response
Date: 07/30/2024
Good morning,
Both violations have been voided. Please see attached.
We apologize for any inconvenience this has caused.
Thank you!
Initial Complaint
Date:07/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/15/24 I parked for 25 minutes and received a ticket. When asked for photo evidence I was there longer, they could provide nothing but this explanation, which is untrue "Chalking details show that your vehicle was in a 30 minute space for at least 71 minutes. As you were in the space over the posted 30 minute limit, the violation remains valid and due. The amount due is $40. Payment can be made online at ***********************. After 8/8/24 a $50.00 late fee will be added."I seek provide proof other than word of mouth that I am in violation, and they sent me a denial from a do not reply email address.
Business Response
Date: 07/29/2024
Hello,
Please provide the violation or vehicle license number and we will research the complaint.
Thank you
Customer Answer
Date: 07/30/2024

Complaint: 22058982

I am rejecting this response because: I was asked to provide vehicle license plate for them to prove I was parked for the alleged 70 minutes.
my License plate is ********** *******
Sincerely,

***** ******
Business Response
Date: 08/07/2024
Hello,
We do not have a violation in our system for vehicle license number *******.
If you are certain the violation was issued by SP+ we will need the violation number to proceed.
Thank you
Customer Answer
Date: 08/08/2024

Complaint: 22058982

I am rejecting this response because: The following screenshots show the appeal I made to SP+ (SPNW, SP Plus), with their auto-response and reply which was cited in my initial complaint.
Remaining issue: Aside from their denial my case exists, they failed to provide proof that my vehicle was in violation of the alleged.

Sincerely,

***** ******
Customer Answer
Date: 08/08/2024
License Plate: *******
Citation: 71889761
Business Response
Date: 08/09/2024
I checked our system for violation number 71889761 and there is not anything in our system. Our violation numbers are between ***** digits. The only other way to verify the location is a copy of the violation (preferably) or at the least the address of the facility you received the violation.
Thank you
Customer Answer
Date: 08/20/2024

Complaint: 22058982

I am rejecting this response because: the business says they cannot find my violation.
I've attached the ticket with all information I have.

Sincerely,

***** ******
Business Response
Date: 09/26/2024
Please see the attached photos with the response from the facility.
Thank you
Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction - 2-9-24 Amount $75.00 My young 18 year old son went to Nashville for the first time and parked. He scanned the ** code to pay and assumed it went through because it popped up on his phone. In Nashville, there are a lot of problems with ** code scamming at parking lots. When receiving this, he realized there was a problem but couldn't afford to pay for the parking twice. We are not use to having parking tickets because we do not live in Nashville, we live in a small approx. 40 miles south of Nashville and do not deal with that sort of thing. I would respect if they forgive this ticket as I paid it today 7-23-24 due to him not have that experience ever in his life. I hesitated to pay the ticket until I did more investigating on if it was real. Everything in this world has come to that especially giving out your bank account. The company name is provided on the below attachments and I would appreciate if this gets forwarded to that company as well because it did not come up on the search on the BBB website. That concerns me as well.
Business Response
Date: 07/26/2024
Customer was emailed with an offer of $50 as a refund, based on first offense courtesy for a valid violation. The $25 parking fee is not refundable.
Customer Answer
Date: 07/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 07/28/2024
I did not see where they offered a refund in my communication from them, but if that is what they will offer me, I am pleased with the outcome. Please confirm they are giving a $50.00 out of 75.00 refund.
Thank you
*********************;
Customer Answer
Date: 07/29/2024
Can you please check and see if I'm actually getting a ***** refund? I did not ever receive an email saying they agreed to that. Thank you for your help.
*********************;
Customer Answer
Date: 08/06/2024
I wanted to inform you regarding this complaint that the manager is telling me that they never received my payment even though I sent the receipt where I paid it. He is complaining that the receipt states "scheduled to pay" and no proof of payment. It came out of my account and even sent confirmation number and still not accepting it AND the ticket shows UNPAID in their system. I paid it on July 23rd and cleared my account on July 24th. Should I send my bank statement? Is it safe?
Thank you
*********************;
Customer Answer
Date: 08/07/2024
This company is now saying I never paid my ticket after showing a receipt and a copy from my bank. They are saying the ticket is unpaid and that the payment went somewhere else. They will not show the ticket paid therefore my refund can't be given until they find the payment. I still have an outstanding parking ticket even though I have proof of payment, website and confirmation number.
Customer Answer
Date: 08/20/2024
This company is now claiming I never paid the ticket and will not accept their own receipt for proof. It still shows unpaid and I'm out ***** with an unpaid parking ticket. I think they are scammers. And my bank does as well.
Initial Complaint
Date:07/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parked at Nashville ******** Lot on 5/18/24. Used Parking.com app and have proof of that including app and texts from app. Received a ticket on my dashboard saying I owed $68.00. I ignored it due to the proof I have. I then got a letter from a collection agency. I tried to call them and was on hold for approximately 20 minutes. Tried to get in touch with SPPlus Parking (almost impossible to find phone humber). On hold forever again. I do not owe this and I will not pay it.
Business Response
Date: 07/23/2024
Hello,
Please provide the citation or vehicle license number and we will research your complaint.
Thank you!
Customer Answer
Date: 07/26/2024

Complaint: 22027759

I am rejecting this response because:
Please research Violation Notice # *************** / 5/18/ 24 8:44 PM
License plate # *******

Sincerely,

*********************
Business Response
Date: 07/31/2024
Good morning,
Thank you for the additional information. We have voided the citation. Please see attached.
We apologize for any inconvenience this has caused.
Thank you for your business.

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SP Plus Corporation is NOT a BBB Accredited Business.