Business Profile

Parking Facilities

SP Plus Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

361 total complaints in the last 3 years.
118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 24, 2024 I exited a parking garage that is apparently managed by SP Parking. Two attempts were made using my phone to pay using apple pay. Upon learning the apple pay did not process I promptly manually entered payment details and on June 25, 2024 at 6pm Est the payment was processed. I have an email confirmation from Parking.com. On July 1, 2024 a letter was sent by SP+ Enforcement showing a parking notice. The unpaid parking fee matched the amount I paid. Upon receiving the letter I attempted to appeal using the website provided on the letter. The website returned an message that an appeal was not allowed. I called the phone number provided on the parking.com payment confirmation on July 22 2024 around 11am and was berated by a female employee who hung up on me. Upon calling back I was told I would need to submit a dispute to an email address.
Business Response
Date: 07/23/2024
Good morning,
We have voided the citation and apologize for any inconvenience. Please see attached.
Thank you
Customer Answer
Date: 07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received charges for a car I rented over two months ago. I did park at showcase mall at that time, and paid for charges at that time. but this bill is for july 5 and I am not renting that car. the rental car license plate must be automatically attached to the credit card I supplied in April. I parked in that garage with the rental car on April 29. I DID NOT park on July 5. Please remove these charges. Order #: *********. License plate number: ******* This is the text from the email I received Thank you for your recent purchase! Billing Summary Order #: ********* BILLING DETAILS Parking.com Customer License plate number: ******* Date of purchase: 07/05/2024 Parking: $14.00 Service Fee: $0.99 Purchase Total*: $14.99 *Includes state and local taxes of $0.00 Payment Method: **** **** **** 8011 Order Details GARAGE DETAILS SHOWCASE MALL GARAGE Address: ****************************************************************************** Exit before: 07/05/24 at 2:10 PM
Business Response
Date: 07/22/2024
Good morning,
Please provide the violation number as we do not have a violation in our system with the license number provided.
Thank you!
Customer Answer
Date: 07/23/2024
Please see scan of email provided for the bill during the time period when I did not rent or possess this car
Customer Answer
Date: 07/24/2024
Please see scan of email provided for the bill during the time period when I did not rent or possess this car
Business Response
Date: 08/05/2024
Hello,
In our previous response we requested the information below to research this complaint.

Please provide the violation number as we do not have a violation in our system with the license number provided.
Thank you!
Initial Complaint
Date:07/19/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been parking at a lot in ******************** since 2017, located at ****************. For the entirety of this time, I have been paying for parking via a payment terminal in front of the lot. On Friday, July 5th, I returned to my car to find that there was a $55 parking citation on the windshield, despite paying at the terminal as I usually do. I reached out to the company, SP+, for clarification on the citation, and received a response from ***************************** 4 days later, simply stating that the payment terminal is not theirs. I reached out for further clarification, as I have been paying for dozens of hours of parking at this lot over several months at that terminal AND have never received a citation or notice about a payment issue. ***************************** only responded that the terminal is not theirs and that there is a ** code for payment. The lot has a big sign advertising itself, which features a large blue circle with a white P in it, indicating parking- the same logo that is on the payment terminal. The ** code is further down the sign, and really only visible if you approach the sign from the East Exit (I access the lot via the **********, which has no sign). I reached out for further clarification- past receipts I have on file (the terminal in that location used to print receipts, but does not as of 2022) clearly say SP+, the *** on the lot's sign does not lead to a functional website (would the ** code even work?), and if the terminal is not theirs I need to know so that I can pay properly when I use the lot in the future. I would also like the citation dropped (or at least know the status of the citation!), due to the unclear nature of the entire situation. IF I am using the wrong terminal, it was an honest mistake, and the lot needs better signs, indicating how to properly pay for parking... but I have received no further replies since July 10th. I do not need this thing going to collections because they are negligent in their communications.
Business Response
Date: 07/30/2024
The surface lot located at 1626 Walnut requires a permit to park on that lot as stated on the signs at that location. There is a machine located on Walnut which is owned and operated by the city for street parking.
Please contact the city to dispute any payment made to this machine.
Customer Answer
Date: 07/30/2024

Complaint: 22016933

I am rejecting this response because SP+ Parking completely got the facts of the matter wrong. They are referring to a totally different lot on a totally different street. Their response does not address or resolve this dispute in any way. The fact that they waited a full 10 days to respond to this with incorrect info makes it seem like they are purposely dragging their feet so they can send the citation to collections. I sent a reply to ************** at BBB containing my full reply.

Sincerely,

*******************
Initial Complaint
Date:07/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not live in *********** and visit my friend dying from cancer. While stopping to get him ice cream at a local place ( *******************). I parked in a lot apparently owned by this company. Parking prices are on a sign. LUCKILY an attendant was there in a vest and happily collected my parking fee of $6. Fast forward to June 10, 2024, I receive a collections notice stating I never paid for this lot. And I owe $38! What?! Upon logging online and viewing this companies track record, they do this all the time. But my case is unique because there apparently is NO ATTENDANT at these lots. So I log onto the website to see about negotiating a reduced payment. There is no option to do so even though both the website and mail handout claim a way to dispute the charge. I then received a collections notice stating my ticket has not been pain in 45 days. Ticket was sent 6/10/2024. Collections received from ********** ********************************** On 07/05/2024. Apparently it's 45 days from the original violation date that I never even knew about. I called the seemingly fake law office company and a very rude and hostile lady told me they are not able to negotiate or reduce. I politely told her I'm aware this is a constant racket and scam, that many others are able to at least get a reduction in fine. Because I see similar cases online. The lady (*******) told me that all payments must be made in full on the original SP plus parking website. I logged on and paid the $38.75 I feel this is price gouging and fraud and do not appreciate SP Plus conduct
Business Response
Date: 07/22/2024
Good morning,
I looked over the information on the complaint. We show that no inital dispute was made to SP Plus. If this had been done a team memeber from SP Plus would have reached out with options regarding the violation. ********** is our 3rd party collection agency that sends out notice after our intial ciation letter goes out. They do not handle any disputes as they stated. The origianl citation had the website top right corner that stated "to pay or appeal" that was the intial step that should have been taken to get any releif of any kind.
Customer Answer
Date: 07/23/2024

Complaint: 22009381

I am rejecting this response because:
Unfortunately that option does not exist. It says so on your website but is not listed anywhere after inputting the citation number. It's obvious you don't want to conduct honest business and prefer to show favoritism to other clients in the same situation. I'm simply asking to pay the same adjusted rate as others. It's unfortunate you do not choose to make it right or fair.

Sincerely,

*************************
Business Response
Date: 08/05/2024
The customer paid his ticket, he never reached out to us, and he was in violation. At this point in time we are sorry he doesn't like our response, as were not going to give him a refund for a justified ticket that he already paid.
Thank you
Customer Answer
Date: 08/21/2024
You guys are disappointing. I contacted the original company and provided documentation and names and dates and still the company lies and you side with them. This was a waste of time and I'm unsure what the point of having this complaint system even is. Is there a way to report the better business bureau for aiding fraud?
Initial Complaint
Date:07/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 28, 2024 I parked in a garage where the arm was up. There was a qr code to pay and it did not work. The in person pay station was not operational either. As I left the lot there was no place or ability to pay. I received a letter from a collections agency for an amount of $63.19 claiming that I was issued an unpaid ticket. I never received any kind of notification that I was issued any kind of ticket. Another instance where I had no option to pay. I would have gladly paid for parking or the ticket if the options were ever available to me but they were not. Having this sent to collections with zero notice is clearly a predatory practice that has affected me and many others. Additionally the car is registered in my mothers name and is affecting her credit.
Business Response
Date: 07/12/2024
Please provide the violation or vehicle license number and we will research the issue.
Thank you!
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/08/2024 I received a collections letter stating I owed $43.50 to ***************************** formally SP Plus Corporation. I had Lunch on 04/24/2024 and used their Kiosk to pay for my parking. I did not think twice about it. No one from their company sent me any type of notice that parking was owed. I went to their website and no number to call, only email communication. I do not owe them $43.50 for parking an hour. They need to have better communication and verbiage on their kiosks. They need to reduce this amount down to the hour I actually used and let me know where I can send a check. I'll make sure and never use kiosk parking again!
Business Response
Date: 07/10/2024
Hello,
Thank you for contacting Metropolis. We have a dedicated support team that has followed up with you via email. We apologize for any inconvenience we may have caused and look forward to resolving this issue.
Business Response
Date: 07/15/2024
This attachment the customer submitted to us is not from **********. This was from another parking company.
Business Response
Date: 07/29/2024
Good morning,
Please proved the violation or vehicle license number and we will research your complaint.
Thank you!
Customer Answer
Date: 07/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They told me to reach out to SP+.

Sincerely,

***********************
Initial Complaint
Date:07/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parking ticket:reference # ******** violation # *************** A $20(?) parking violation om 4/3/24 @ ************ becomes a $70 bill collection without any notice or calls until I get a letter on 6/17/24 ? That's pretty harsh and the fact that I get a collections letter from ********** ********************************** LLP .... more than triple the parking rate is absolutely a rip off
Business Response
Date: 07/08/2024
Hello - Our company policy on violations at this location is that a physical ticket is left under the windshield wiper at the time of issuance. If for some reason that didn't happen on this occasion I apologize. I've discounted the violation down to $20 which would have been the fare on this day, since this is your first violation with us a company. If you made a payment on this day please email your receipt to ********************************* and we can investigate further.
Link to $20 violation below-
****************************************************************************************************************

Customer Answer
Date: 07/19/2024
Very satisfied with the resolution by vendor - more than fair!
Thanks
Initial Complaint
Date:07/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in the lot at ************************************************** on June 29th, 2024- Iowa Plate DTN158. I used the ** code to fill out my payment information, but never received a confirmation. Thinking the payment did not go through I filled out the information again & this time received a confirmation. However, my credit card was charged twice for $15.99. I contacted the customer service number ************, which was on the confirmation email, when the charges were still "pending". I was told one charge would drop off (it did not) and to dispute it with Amex (which I have done). The fact customer service offered no real resolution and said "dispute it with your credit card company" is simply stunning. The company website talks about "enhanced user experience" and "advanced technology" using all their license plate scanners, but how does the system not recognize that submitting 2 payments for the exact same license plate, in the exact same lot, within less than 5min of each other might be an error?! I find it hard to believe this isn't willful ignorance knowing most people won't notice, or won't fight for what is right.
Business Response
Date: 07/08/2024
Good afternoon,

My name is *****************************. I oversee the *************************************** I do apologize you were double charged for parking. Can you please provide the following information so I may request your refund:
Original Trans Date-
Total Amount of Transaction-
Credit Type- AMEX
Last 4 of credit card-
How transaction was processed- Parking.com
Initial Complaint
Date:07/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Violation #*************** The signs in front of the parking spot are unclear all there is is just a thing to scan No clear signs at the parking lot entrance nothing I even noted.I did go back and look and there are two tiny signs one on each side of the large entrance very small signs and all they say is pay by phone I did not see these when I entered because they are small My phone was broken at the time I did not have a smartphone with me There was no attendant and no other way to pay You can only pay with a smartphone there were no other options There was no attendant to talk to Please adjust my fees to parking only I'm happy to pay for the amount owed but I should not be fined for not having smartphone I was parked from 7:00 to 9:30 please send revised bill I should not be penalized for not having a smartphone I'm happy to pay what I owe for the parking be reasonable please
Business Response
Date: 07/15/2024
I communicated with ****** and voided out citation,
Customer Answer
Date: 07/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking violation #*************** from this company on 6/23/24. On the ticket it says I can dispute the violation within 7 days, and that I should receive a response via email. I disputed the violation on 6/25/24, and received confirmation that my submission went through. The ticket also says that if you pay the $75 fee within 7 days, you will receive a $15 discount. Well it is now day 6, and I have reached out via the "Contact Us" tab on their website a second time, and still have no word of the status of my dispute. My concern and complaint is that I believe this company is purposely waiting beyond the 7 day $15 discount window to respond to my dispute claim, in an attempt to create a scenario where I pay the $60 before the discount period expires without ever knowing if my dispute is going to be honored or not. You can't offer a 7 day discount period if you're not capable or willing to respond to dispute claims within that same 7 day period. If the company waits beyond 7 days to respond to the dispute, and denies it, then I have no choice but to now pay the full amount instead of the discounted amount I could have paid if I had received a response to my dispute within the first 7 days. That's not an acceptable business practice.
Business Response
Date: 07/03/2024
We apologize for the delay but our disputes are all responded to within a two week period. The early pay discount applies to those who pay their violations within the first 7 days of receiving a violation. If a customer chooses to submit a dispute instead there is no guarantee that dispute will be resolved within the first 7 days. Your violation was upheld do to there being no parking session on file. Volleyball participants should be made aware and follow the validation process.
Customer Answer
Date: 07/09/2024

Complaint: 21920507

I am rejecting this response because: It has been two weeks since I submitted my dispute for the violation, and I still have not received a response from the company. They responded to my BBB complaint stating that all disputes are responded to within a two week period. In my case that has not been true. I have checked my email daily including junk folders, and have received no response as of yet. I still firmly believe that this company makes a habit of purposely delaying responses to disputes, so the average person will feel pressured into paying the violation within the first 7 days at a slightly lower fee, while they wait for a response from their dispute. When that person doesn't receive a response by day 6, they feel pressured to pay the $60 out of fear that they may have to pay $75 if the dispute is denied. If you're going to offer a 7 day early pay discount, then you absolutely need to guarantee a response to disputes within those same 7 days. Your inadequate signage, your policies, your deceitful and predatory practices, and entire business model are deplorable. I feel sad for anyone that works for this company or has the unfortunate luck of having any dealings with this company. They are the worst of the worst, and all the countless complaints and negative reviews all over the internet confirm this.

Sincerely,

***************************
Business Response
Date: 07/11/2024
*************** you are correct you were not notified through email but through your BBB complaint that your violation was upheld and the reason why it was upheld. We here at *** try to process disputes as quickly as possible but we are a large venue serving hundreds to thousands of customers daily. Disputes are responded to in order that they come in. Our early pay discount is a curtesy we choose to provide. We cannot guarantee a response within that 7 day window. We have signage across our campus to indicate all parking is paid parking as well as highly visible parking attendants available to help customers with any questions they may have. We strive to make parking as simple a process as possible.
Customer Answer
Date: 07/18/2024

Complaint: 21920507

I am rejecting this response because: SPPlus Parking has not followed their own policy of responding to violation disputes within two weeks, as they stated in their response to my BBB complaint. It has now been 23 days since I submitted my violation dispute, and they still have not emailed back a response. They only responded to my BBB complaint, meaning that I had to file a complaint with the BBB just to receive a response from this company. They also have not responded at all to my friend who also received a violation that same evening, and also filed a dispute 24 days ago. They have also refused to acknowledge that there is no sign posted anywhere in this gravel lot that states a parking fee amount. There is only a sign with a ** code on it. A clear parking fee amount needs to be clearly visible to anyone pulling into this lot, so they can decide if they really want to park here or not. The ** code payment model does not allow for anyone that *** not have a smart phone, or *** not have payment methods setup on their phone, or *** not have a phone with them, or *** have a dead battery. They have also refused to acknowledge that police were actively directing all traffic into this lot at the time due to a concert being held nearby. I was not there for a concert, but was forced into this lot regardless, and had no other options of where to park. I was informed that the business I was visiting had free parking, but when I arrived, the police directed me into this large gravel lot with many others. Not one parking attendant said anything about making sure you scan the ** code and pay the unknown fee or risk a ticket. I filed a dispute promptly, and asked for a one time forgiveness based on these circumstances. I did not receive a response to my dispute, and have only received an unsatisfactory response due to my filing a BBB complaint. ************ has purposely setup their business model in a predatory and opaque manner to take advantage of unsuspecting parkers, and then greedily makes matters worse by assigning outrageous $75 fines. Then when you try to reason with them based on circumstances, they do not respond. And if you don't pay, they threaten to send it to collections, and will tow or boot your vehicle if you ever find yourself in one of their many lots in the future. Companies like this are the scummiest of scum. Stay away!

Sincerely,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

SP Plus Corporation is NOT a BBB Accredited Business.