Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a Louisville Bats baseball home season opener on 4/4/23. I entered the * Witherspoon parking lot from *****************. There was NO attendant, no sign re parking fee or means to pay for parking. I did not receive a parking violation on my car but received one in the mail for$15!My notice number is **********. In good faith, this charge should be voided. I'm sure any security camera would validate my complaint. Also..the PMC website did not allow resolution there.

  Business Response

  Date: 04/28/2023

  PMC apologizes for the disruption this has caused. Can you please provide your license plate number so we may void the violation? Thank you. 

  Customer Answer

  Date: 04/28/2023

  My license plate number is ******

  Business Response

  Date: 04/28/2023

  Thank you. The parking violation has been voided. 

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Scotties for lunch and parked in the lot next to the restaurant. I tried to pay but the website was down or bad cell reception and couldn't get the site to work. There is no place to pay and nothing to do but to keep trying. I NEVER got to the site to pay but now I get a $35 citation and a $4 service charge, what a sham service. Their website doesn't work and they get to over charge people. I don't mind paying to park at a reasonable rate, but to rob people with no way of paying without an additional fee is criminal. Their website doesn't work and them taking advantage of people isn't right.

  Business Response

  Date: 04/17/2023

  PMC apologizes for the disruption this has caused. Can you please provide the parking violation number so we may void it? Thank you. 

  Customer Answer

  Date: 04/18/2023

  Parking Citation number is #***********.

  I don't mind paying to cost of the parking and if someone would let me know how much and an address to mail a check I will take care of it.  It just wouldn't work that day and I don't agree with the $35 and $4 fee for paying online.

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/18/2023

  Yes, thank you.

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon parking in a lot owned by Parking Management Company on **************, **********, **, I am being charged for 14 $15 fines. My first complaint is that I have only received written notice of one of these fines, and the photograph is of only my car with no clear location, or signage that indicates violation. The photograph also includes no date or time. I was not notified I was being fined until I had already accrued 14 fines. My second complaint is what authority does a private business have to issue fines? It is my understanding that they should be leaving tickets authorized by the city for each incident.My notice number issued by the company is **********.

  Business Response

  Date: 04/24/2023

  PMC apologizes for the disruption this has caused. Please provide your license plate number so the ********************** violations may be waived. Thank you. 

  Customer Answer

  Date: 04/24/2023

  Parking Management Company requested my license plate number to resolve the issue. The number is 909 TVV. 

  Business Response

  Date: 04/25/2023

  All parking violations have been voided. Thank you for bringing this to our attention. 

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at a hotel that utilizes this 3rd party company for their valet services. We used their services on March 28th and left on the 29th. The velvet made very strange ******************** about the speed and other things about my vehicle. I didn't notice any damage to my vehicle until we left & I was home. I was trying to get out of their area safely since they blocked every way to get out. After asking the attendant if he was moving any of the cars so I can get out he looked at me took a personal call and walk away. I had to reverse onto a main road in front of a police officer with my kids in the car. When I called the person said they were the manager ( they were not) and they filed the claim 4 days later. I finally spoke to ***** who was an actual manager. told me to send pictures and he would forward them. I never heard from the company until I called/emailed. They refused to acknowledge ANY FAULT in this whole situation. Or help fix the damage that's been done to my car. Park at your own risk.

  Business Response

  Date: 04/25/2023

  PMC apologizes for the disruption this has caused, however, based on our review, we do not believe we caused the damage to your vehicle. That said, we would like to refund the valet charges during your stay. 

  Customer Answer

  Date: 04/25/2023

  The car is brand new with under 5k miles. my car had ZERO dents or issues with the vehicle. But when we get our car back from them there is an issues. not just with our car but getting communication, information, or even getting out of the building safely since they created multiple hazards. I also had one of the employees say that it did happen and he also has and his car damaged at his job with this company. also watching it happen to other vehicles too. So when will they start taking accountability for damaging their customers property? I can sent pictures of my car before hand. because my car is brand new with zero issues. please let me know if that is something you'll need.

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19910449
  
  I am rejecting this response because: My car was brand new with zero flaws before using their company. they left us making unsafe decisions do to their lack of care for their customers, I had a worker for them who claimed to be the manager stating that he's seen the staff damage other peoples vehicles. they even rear ended and damaged his. So why wouldn't they have done it to mine? When are they going to start taking responsibility for their employee's actions and lack of car for other peoples property? Also the interactions with every single employee made it very clear they they would joy ride or make poor decisions. So again ill ask when will they take responsibility for their actions? 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/09/2023

  i dont understand why this matter is closed with ZERO response back from the company!!! they have taken ZERO accountability for their actions, care and safety for their customers or their property!!!

  Customer Answer

  Date: 05/10/2023

  what is there report and finding? *** presented more than enough evidence to have things taken care of by them and they still chose to just refund the valet that was already refunded? they take zero responsibility in damaging peoples property, not allowing them to leave safely, and the lack of care. its not my fault that their staff didn't file this properly or right away, because that was brought to my attention from his regional manger. it was filed 3-4day later after i reported the incident. 

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 29th 2023, I received a text message from PMC saying I "forgot" to pay for parking. There was a link provided with a button that says "Take Action. Clicking that button shows a bunch of citations in which I've never received a ticket on my car. I contacted Parking enforcement in **********, and there are no parking citations attached to my car. PMC is charging "tickets" without ever leaving a ticket on my car.

  Business Response

  Date: 04/01/2023

  PMC apologizes for the disruption this has caused. Can you please provide the parking violation number or license plate number so we may void the ********************** violation? Thank you. 

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two days in a row, the parking lot monitor has given me a ticket for failure to pay. I am staying at the Moxy and i have a Moxy parking tag hanging from my window....CLEARLY DISPLAYED. The ticket #'s are *********** and ***********. There are several of us that stay at this hotel at any given time during the week, and the harassment needs to stop.

  Customer Answer

  Date: 03/24/2023

  And theyve written me another one today. 
  

  ***********

  Business Response

  Date: 03/24/2023

  Thank you for bringing this to our attention. All parking violations have been voided. That said, there seems to be some confusion with the hangtag you have. We suggest you discuss with the hotel to avoid any confusion in the future. Thank you. 

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/24/2023

  I dont understand the reference to the tag. Its what they gave me.

• Initial Complaint

  Date:03/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $35 ticket (plus $4 "service fee") for parking for two hours in a parking lot at night in ***********. There were no visible signs indicating it was pay parking lot, and it otherwise had every appearance of being a regular free parking lot intended for the customers of the businesses that were bordering the parking lot. I would have been happy to pay to park but there simply was no obvious signs indicating it was a paid parking lot. Another person who parked in the lot at the same time did not realize it was paid parking.I think what would be fair here is for the fine to be completely rescinded. I would have been happy to have paid the regular parking fee, but I don't think I should have to do that either now that I've had to waste time doing this.My parking violation number was ***********.

  Business Response

  Date: 03/20/2023

  PMC apologizes for the disruption this has caused, and thanks you for bringing this to our attention. The parking violation has been waived. If you wouldn't mind responding that this situation has been resolved, it would be greatly appreciated. Thank you.

  Customer Answer

  Date: 03/30/2023

  PMC waived by fee and so I consider the situation have been *resolved*. I am happy.

  I am late sending this because either I did not receive a prior notification, or I missed it

  If you could let me know that it has been changed to resolved, that would be great, but it's not necessary.

  Customer Answer

  Date: 04/24/2023

  In their last communication, PMC said that the fee had been "waived," which I assume means that I owe them nothing. However, I just received a threat from them that my vehicle will be booted soon if I do not pay the penalty.

  The issue is definitely not resolved.

  Thanks,

  *******************

  Business Response

  Date: 05/08/2023

  Thank you, ****************. We again apologize as this should have been waived. A team member will be reaching out to you. 

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metropolis parking garages a r e charging 33 an HOUR yet its 31 for a 24 hour period. It says tour price will be calculated when tou leave and that is a complete lie. False statements and misleading.

  Business Response

  Date: 03/13/2023

  Parking Management Company is not the same company as Metropolis. It appears your complaint should be directed to Metropolis. Thank you. 

  Business Response

  Date: 03/13/2023

  I do not understand what is being requested. Please clarify the request. Thank you. 

• Initial Complaint

  Date:03/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend and I stayed at the *************************** hotel in ******, ** from Feb 3-5, 2023 and used the *** valet services. On the last day of our stay (2/6/23), when leaving for the airport in the morning, the *** valet attendant could not locate the keys to our rental car. We waited and the keys never turned up. The valet attendant informed us that the key was accidentally left in another customer's vehicle and that they would make sure to get them back. The attendant spoke to his manager over the phone and the resolution was that they would make sure to get the vehicle back to the rental agency and cover additional fees incurred based on ***'s mistake. We took a Lyft to the airport to avoid missing our flights. The keys did not turn up that day, but we were assured that the vehicle would be returned. On the second day, the manager told me over the phone that the keys would be shipped to him at some point and he didn't have an exact time. He also said that a tow truck would probably not fit through the parking garage due to clearance. At this point I began to worry that I was being lied to, so I called roadside assistance. The vehicle was towed that evening and a final bill was issued about two weeks later. In the meantime, I have been calling, emailing and trying to contact the *** manager which has been avoiding my calls. I have had no luck with getting someone from headquarters to confirm that a claim was filed and that the bill will be taken care of. I have over $850 worth of additional fees (additional rental days, gas, towing, key replacement, etc.) pending to be paid and I can't even get someone from *** on the phone. This is a stressful situation and unnecessary negligence from *** staff. The Hyatt is aware of the issue and said that *** will take responsibility according to their records, but I have gotten zero assurance from *** staff that this is the case. To top it all off, we were still charged $108.58 in valet fees.

  Business Response

  Date: 03/07/2023

  PMC apologizes for the disruption this has caused. A member of our claims department will be reaching out to you. Thank you. 

  Customer Answer

  Date: 03/18/2023

  PMC responded to my complaint, but a refund has not been issued. They asked me to send the invoice and I complied via email. I have not heard from them since 3/7/2023. The rental car company charged my credit card. 

  I do not wish to close this complaint until I get a response from PMC. 

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this letter was made February 17, 2023 about parking without paying on January 18, 2023 at 521 ********** lot . The amount due if $40.00. i saw now sign telling me that i had to pay and online there are multiple other people saying that the same thing happen to them.

  Business Response

  Date: 02/28/2023

  PMC apologizes for the disruption this has caused. Can you please provide the parking violation number? Thank you.