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Business Profile

Valet Service

Parking Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 182 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a parking ticket on the night of 12/27/2022 from PMC for $60. The area parked in had two sections, one of which is not marked with PMC signs. This lack of signage seemed to indicate that the area parked in was not paid parking. Since the issuance of the ticket, I have received several threatening pieces of mail indicating that my car will be seized. These threatening pieces of mail clearly misstate an ************* Ordinance and are being used force payment for parking in an area that was not clearly delineated by a sign. My citation number was: ***********. The location of the ticket was PMC - ************* Plaza Lot. This company is using fear tactics to take advantage of vulnerable citizens.

    Business Response

    Date: 02/15/2023

    PMC apologizes for the disruption this has caused. The parking violation has been voided. Thank you. 

    Customer Answer

    Date: 02/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************-day

  • Initial Complaint

    Date:02/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at the **************************** in ***** ********. We miss understood the parking when we paid for the hotel at reception. We thought it was the hotels parking lot and fees were covered at checkin. We received a phone call / text from pmc and promptly paid the parking. Then we called and spoke to a representative. They said they would waive the fee since we paid right away. 1 month later we received a bill saying we owed $40. This is ridiculous. Reference: ***********

    Business Response

    Date: 02/15/2023

    PMC apologizes for the disruption this has caused. The ****** violation has been voided. Thank you. 

  • Initial Complaint

    Date:02/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our white ****** car was parked at *******************/Moxy for 5 minutes on December 31, **** while I ran in to get our extra large pizzas. (which has always been free). We received a parking ticket in the mail for $50.00 with a letter stating "PAYMENT IS DUE IMMEDIATELY FAILURE TO REMITT PAYMENT MAY RESULT IN VEHICLE IMPOUNDMENT" for ticket *********** . The letter also states that immediate immobilization or impound when parked on any facility operated by PMC . I feel this is unfair since it has always been free to park here on the weekends and after business hours for free.

    Business Response

    Date: 02/23/2023

    PMC apologizes for the disruption this has caused. The parking charge will be refunded. Thank you. 

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While I was staying at the ***********************, I valet parked my brand new *** 230i. I seriously regret doing so! PMC was the valet company contracted with the hotel. They returned my car with a destroyed bumper, headlight and severely damaged interior (I didnt realize the interior was damaged until the car was out of body shop). I have yet to see a ***** of reimbursement for the damage to my vehicle and its been over 7 months. I paid the deductible myself. The representatives at the company are extremely unhelpful and rude. I have sent over ten emails.

    Business Response

    Date: 02/19/2023

    PMC apologizes for the disruption this has caused. A PMC representative will contact you. Thank you. 

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/7/23 at 8:39pm *********** station in ***********, ** Got a parking ticket for parking in a parking lot with absolutely no sign of being paid to park. there were no meters, there were no machines, nothing around where I parked. I came out of the restaurant, Goodfellas, and seen white piece of paper on my windshield and it was a parking ticket. upon looking and looking and looking I found a small stand up board folding board with a scan to pay code on it for your cell phone and very small font which is ridiculous! Not everyone carries a cell phone around to be able to utilize that. I would of been able to had I seen it though! I would of been reimbursed for any parking fees , I would of had no problem paying it. there was at least eight other cars in the parking lot with the same parking ticket /parking violation which is saying that nobody has seen these that it is paid parking. the sign pointing into the parking lot had no insinuation that it cost any money to park there it just said parking! Photos attached for proof. Ticket number *********** License plate *******

    Business Response

    Date: 02/20/2023

    PMC apologizes for the disruption this has caused. The parking violation has been voided. Thank you. 

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While waiting in line for a table with another couple and deciding whether we were going to stay we received a parking citation thru PMCCHATT (000-010-969). We had not been there 10 minutes according to the time on the citation. We did end up staying and paid thru the app, and was emailed a reciept. The parkmobile app company verified our payment. Our daughter received a notification on her phone while she was at work reminding us to pay 15 minutes later and sent us the screen shot of the notification. Her phone number is not on our account, and we can't determine how they got her number. We can not find a way to contact PMCCHATT to resolve this issue and the citation is substantial for a parking spot we occupied for 2 hours.

    Business Response

    Date: 02/06/2023

    PMC apologizes for the disruption this has caused. The parking violation has been voided. Thank you. 

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ticket I received with violation number *********** 1/20/23 occurred in *********** ** within a parking lot that clearly had both free and paid parking spaces. The area of the lot that I parked in was unmarked when compared to the clearly marked pmc parking spots. I have parked in this location previously with no issues. PMC needs to deliver better sign posts and instructions in this lot for which spots are free vs which are metered!

    Business Response

    Date: 01/24/2023

    PMC apologizes for the disruption this has caused. The parking violation has been waived. Thank you. 

    Customer Answer

    Date: 01/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a threatening letter from PMC parking company. The website doesnt even work and at the time of parking at this lot there was signs of how to pay. Notice # ***********. Web site *****************************************************. Theres no contact information to even try and talk to this company.

    Business Response

    Date: 01/23/2023

    PMC apologizes for the disruption this has caused. The parking violation has been waived. Thank you. 

  • Initial Complaint

    Date:01/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Notice #*********** License #******* On November 18, 2022, my husband and I went to ***************** located at ****************************************************************************************. When we became aware of your sign stating that it was a paid parking lot, I drove to the ************************* Hotel which is located behind Goodfella's and found an empty parking spot. The boundaries of the paid parking area were not clearly identified, so believing this was a parking spot on property adjacent to *****************, I did not pay for parking. A week later, I received a notice in the mail stating that I had not paid my parking fees and I was being charged. On January 13, I received another notice in the mail stating that my "parking violation fees remain unpaid" and "if payment is not made within ten days" my vehicle would "be "subject to immediate immobilization or impound with no further notice." I was not notified in the letter from PMC of the information and procedure to dispute the ticket, and I do not believe I should have to pay the fees, as I had located a free parking spot at the ************************* Hotel.

    Business Response

    Date: 02/02/2023

    PMC apologizes for the disruption this has caused. The parking violation has been voided. Thank you. 

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked my car on 11/1/22 at the OneCity free parking area in the short term spaces and entered my license plate number/vehicle information and credit card information as required in the spot in which I was parked. I returned within the allotted time frame, and saw a PMC employee taking pictures of my car. I inquired what they were doing and they told me that I had not registered my car in the spot. At that point, I pulled out my confirmation and showed the employee that I did indeed register my car in the parking spot (and was leaving within the free parking timeframe). They apologized for the misunderstanding and assured me that they would fix the mistake as they were having computer issues where cars were not showing up as registered on their software. However, I recently received a letter in the mail despite this confirmation that I owe $40 for illegally parking in the spot that I was told was resolved. I am very disappointed in PMC for again attempting to charge me money after assuring me that this had been resolved.I attempted to give my license plate number and ticket number, but it clearly did not go through the first time as the complaint was closed without my knowledge. My license plate # is ****** and the ticket # is ***********. I am attaching it here so that the complaint may be processed again. Thanks!

    Business Response

    Date: 01/23/2023

    PMC apologizes for the disruption this has caused. The parking violation has been waived. Thank you. 

    Customer Answer

    Date: 01/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Parking Management Company is NOT a BBB Accredited Business.

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