Reviews

This profile includes reviews for Regus Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Regus Management Group, LLC has 271 locations, listed below.

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  Regus Management Group, LLC

  15305 Dallas Pkwy Fl 12 Addison, TX 75001-4637

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  Regus Management Group, LLC

  84 State St Boston, MA 02109

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  Regus Management Group, LLC

  10 Dorrance St Providence, RI 02903

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  Regus Management Group, LLC

  8 Faneuil Hall Market Pl # 3 Boston, MA 02109

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  Regus Management Group, LLC

  300 Brickstone Sq Ste 201 Andover, MA 01810

Review Details

• Review fromJess W

  Date: 08/26/2024

  1 star
  Rude office managers, no designed to promote growth with any business They will also charge random fees and are generally scammy Not surprised they are not BBB accredited

• Review fromDeena L

  Date: 08/21/2024

  1 star
  I have had a very difficult time with Regus. I had an agreement for one office, but transferred to a different office in the same complex. Since then, I have been charged for two offices. The refund DID actually come for two of the months, but the process has taken me a very long time to correct. Their billing department and IT are in ******, so you will never get any direct help from the company.

• Review fromJanine B

  Date: 08/15/2024

  1 star
  Our company has been trying to gain online access for several weeks to cancel an agreement. We are currently leasing space in the *********, ****, Regus space on ********************. They would not accept the many emails we sent to them as notification to cancel. The company fails to connect customers with the correct help desk and forces another payment due to the lack of online access to their system. After several attempts to reach them by phone and email, we have yet to resolve this issue. Worst company to deal with when seeking temporary office space.

• Review fromDavid C

  Date: 08/05/2024

  1 star
  Never set up account fully And never created the entity LLC But yet still Theyre charging me for service that is not being provided because the business does not exist.Illegal.We Work 2.0

• Review fromMagda D

  Date: 07/22/2024

  1 star
  I am writing to file a formal complaint against Regus regarding their unfair and unresponsive handling of my request to terminate my agreement. Despite adhering to their terms and conditions and submitting a timely termination request, I have been met with refusal to terminate my agreement and void the automatic renewal.I submitted a termination request on July 22, 2024, while my current lease was still active and set to end on July 31, 2024. Regus has refused to honor this request, citing an automatic renewal clause.Regus claims to have sent courtesy reminder emails regarding the automatic renewal on April 9, 2024. However, there is no confirmation that I received these emails. According to the ********** Communications Privacy Act (ECPA), notices must be confirmed as received and acknowledged by the recipient to be valid.Unfair Contract Terms:The automatic renewal clause in the contract is unfair and unenforceable under the Consumer Rights Act 2015 and the Unfair Terms in Consumer Contracts Regulations 1999. These laws protect consumers from terms that cause significant imbalance to their detriment. An automatic renewal without explicit, affirmative consent from the consumer falls under this category.Legal and Consumer Protection:The ************************ (FTC) guidelines require transparency in automatic renewal clauses and necessitate explicit consent from consumers. Reguss failure to adhere to these guidelines makes the clause unenforceable.Escalation Request Ignored:Despite multiple requests, Regus has not escalated my complaint to a higher authority who can adequately address my legal concerns.Desired Resolution:Immediate termination of my agreement with Regus.Voiding of the automatic renewal clause.Confirmation of the termination in writing to ensure no further obligations or charges.I seek the BBB's assistance in resolving this matter promptly. I believe my request is fair and in accordance with consumer protection laws.

• Review fromLoving L

  Date: 07/21/2024

  1 star
  In would give it 0 stars if I could. There's no phone # to call anyone about any issue you have. On top of the lack of being able to actually contact someone at Corporate not the office location near you, my mail was being forwarded and for some unknown reason (according to Regus) the mail was sent back to Regus and NOT 1 single person called or emailed to let me know. This was going on for months, yet they were still taking payments each month. Unethical and unprofessional, and they lie about month to month, I've still yet to receive a "contract" that I agreed to a year contract. So glad to be done with them, please don't sign up for them, beware!

• Review fromDave S

  Date: 07/18/2024

  1 star
  After 17 years of me paying $300 per month for regus receiving 20 pieces of mail per month, the company made a policy that I should have 7 accounts instead of 1, due to my 7 dba's. When I protested, my account was terminated for violation of their speech policies. They defrauded me out of my $450 retainer and returned my mail two weeks before the end of my contract, accusing me of violating postal regs. When I advised them they had to forward my mail for 6 months due to postal regs, they said postal regs don't apply to me. Liars, thieves, no concern for customer. Caveat emptor.

• Review fromNikitha M

  Date: 07/12/2024

  1 star
  Zero stars!! Two years ago I went to see a space the young lady told me I can pay month to month no contract. Ive NEVER and I mean NEVER occupied this space. I just received a email about a payment. I asked for a contract. No respond back from the email just went straight to collection. Where is my contract I supposedly have? This company is very problematic. As Im reading the reviews I see this is what they normal do to customers. Bad **********************!!!

• Review fromPooja K

  Date: 07/12/2024

  1 star
  On top of being not transparent about their fees, their team is highly unethical and incompetent. Please dont sign any type of contract with them even for mail service. They look cheap in their pricing but they dont provide the value and at the end are way more expensive than competing workshare solutions out there

• Review fromMark L

  Date: 07/10/2024

  1 star
  Refuses to refund the security deposit after four months, despite acknowledging that I am owed money. Frequently added items to our monthly invoice that we did not request. This has been one of my most frustrating customer service experiences in years.