Reviews

This profile includes reviews for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Six Flags Corporate Office has 28 locations, listed below.

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  Six Flags Corporate Office

  1000 Ballpark Way Arlington, TX 76011-5168

• 

  Six Flags World Headquarters

  924 East Avenue J Grand Prairie, TX 75050

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  Six Flags Great Escape & Splashwater Kingdom

  1172 State Route 9 Queensbury, NY 12804-1372

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  Six Flags Great Escape Lodge & Indoor Waterpark

  89 Six Flags Drive Queensbury, NY 12804

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  Six Flags

  230 Park Ave Fl 16 New York, NY 10169-0005

Review Details

• Review fromSHARLIE H

  Date: 08/16/2023

  1 star
  My family went to Six Flags White ***** on Saturday, August 12, 2023 to celebrate my daughter's 9th birthday. I have been going to White ***** since I was a little girl and I wanted to share the fun and make memories with my family. We used to go every August when I was a child to celebrate my dad's birthday. He passed away two months ago and this was supposed to be a special trip to celebrate his memory and to my daughter and make new memories with my family as an adult. To be very *****, it was an awful experience and we probably will never go back. Half of the rides were closed, tickets for the park were sold at full capacity, so the rides that were open had extremely long lines. We arrived before the park opened at 11 am and left at 5:30 (because of storms) and we only were able to ride FOUR rides!!! It's ridiculous and robbery that the park is charging full price for tickets when half the rides are working. We spent nearly $300 for a family of 6. Also, the park was disgusting! The lazy river had so much pine straw, pine cones, and BRANCHES floating in it. I felt it was dangerous for my 4 year old to swim in because the pine straw was poking us and I stepping on a large branch and scratched up my foot and leg. There was also a band aid floating in it. This was at 11 in the morning when the park first opened, so it was obvious that it had not been cleaned prior to opening.We were also unaware that you have to download the app to see if slides and rides were closed until I stated digging in comments and reviews. I don't want the *********** app and I didn't plan on using my phone at a water park! There should be a HUGE disclaimer on the website before purchasing tickets. Below is a list of all the rides that were closed.Dive Bomb Run-a-way River Tidal Wave ********* Plunge Gulf Coast Screamer ***************** Typhoon Twister Lizard's Tail Half of the wave pool was roped off and a slide in Skull Island was closed.SIX FLAGS *********** DO BETTER!

  Six Flags Corporate Office

  Date: 08/17/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromRyan B

  Date: 08/14/2023

  1 star
  We have been season ticket holders at Six Flags ******* in ******** for about eight years. Our passes always got ** in whatever parks we wanted, as well as Six Flags Great Escape in ****************. This year, when we arrived at Great Escape, we were told that our passes no longer work at other parks without another upgrade. When we returned home and went to our usual Six Flags and tried to talk to someone, they said it was a new change by corporate. We also found out that we no longer could use our passes to get into the water park without paying extra. We tried speaking to customer service, but they were no help.

  Six Flags Corporate Office

  Date: 08/17/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromShaquana J

  Date: 08/14/2023

  2 stars
  I purchased membership passes for my two children plus myself, two gold and one diamond 4/8/21. i make the monthly payment of $32.49 every month on the 8th. Last year June I started having issues with my passes. Whenever my sons family would take him the pass would say invalid. They wouldn't let my son in the park. Each time he comes on crying to me. Each time I call the number online and always I speak with someone on the website chat. and every time they let me know that my pass is valid and I shouldn't have a problem. The last time my son went was recently when they had the fright fest and once again his pass did not work and once again I went to the online chat, he ensured me that my pass was valid, sent me the initial email with my 3 barcodes. Friday 6/11/2023 i went myself with my 5 month old. Went to the gate and of course my barcode did not work. They made us stand in the heat outside the gate while they went and spoke with their supervision. Came back with no information and told me i had to go and stand in the long guest service line. Once when I finally get to the window, they see my passes are valid and have no idea, why I'm not able to get into the park. he makes me stand to the side, once again in the heat with my 5 month old. About 30 minutes later he comes back and say my passes were voided then un-voided however it doesn't give a reason why. Then gave me Three new passes. I asked if I could get discounted meal plans for the passes since I paid my monthly payment for over a year and not able to enter the park. he replied there was nothing else he could do for me and shouted next in line.

  Six Flags Corporate Office

  Date: 08/15/2023

  Thank you for letting us know. Please reach out to us at **************************************************** so we can better look into your concerns.

• Review fromDavid P

  Date: 08/10/2023

  1 star
  Tried to cancel the season pass online for several days -- their system never made it beyond the initial screen and just stopped working every time. No real way to cancel on-line Started a chat, despite being transferred to the ************************** they too were unable to cancel the membership. They did confirm membership was in good standing but could not cancel the membership. My membership cancellation was subject to management review. They also informed me that despite it being 25 days prior to my next billing, I would have to pay one more round of payments. Way to hard too cancel -- I would argue ****** burdensome to the consumer and has a high potential for deceptive consumer practices. What if management does not approve my request for cancellation? What if they take more than 10 days to approve my cancellation and I find myself outside the 15 day cancelation window? Do I have to pay another month of fees? Recourse? Wondering if they are in compliance with local consumer protection laws. I would strongly caution everyone away from buying any subscription pass from this company. I realize this forum is for people to complain/advise about their experiences with this Company. All you are going to see is negative. But is it not curious just how many people complain about their pass experiences? Maybe worth a deeper look.

  Six Flags Corporate Office

  Date: 08/11/2023

  Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

• Review fromCrystal G

  Date: 08/07/2023

  1 star
  I went to Six Flags on May 20, 2023 and am really disappointed. I had purchased a Gold Pass online before I made the trip, which is supposed to include free parking. When I went through the parking line, I did not yet have my physical pass or the barcode that I needed, as it was my first visit. They charged me for $40 for parking. I immediately went inside the park to ****** services to get a physical card and explained the parking situation, asking for a refund. They informed me that Six Flags has a strict "no refund" policy. I don't understand bc I have a season pass and should not have been charged in the first place...a reversal is simple and many places would honor that. While there, we placed a mobile "order ahead" order for one slice of pizza on their app. It said it would be ready 4:15-4:30PM. I finally got a notification at 5:45PM!! 1.5 hour for one slice?? We still had to wait in the enormous line at the pick up window (when this food is supposedly already ready), and when I got to the counter, they didn't have any pizza. so we had to wait for a new pizza to get out of the oven. Bc I had purchased on the app, I would have lost $18 if I walked away bc of the line. I'm sorry, but doesn't this defeat the purpose of mobile order ahead? I bought a reusable cup and never got to refill it bc the soda stations were out of syrup for the machines.We went from open til past closed and only got to ride 3 rides bc of the extreme wait times for parking, food, or even a water cup. I also expected lines for rides, but if the app says it is a 60 min wait, I do not expect for that to actually end up being 3 hours.Right when I left, I emailed six flags and they have refused to refund me even just the portion of parking, continuing to state the "no refund" policy. They instead offered me skip the line passes, which would ensure that I have to visit the park again and spend more money there. I am not satisfied with the "solution" and feel it is another cash grab.

  Six Flags Corporate Office

  Date: 08/08/2023

  Thank you for letting us know. Please reach out to us at **************************************************** so we can better look into your concerns.

• Review fromJulie E

  Date: 08/05/2023

  1 star
  Hurricane Harbor was great before taken over by Six Flags. I will never buy a season pass again or go there again after my pass ends this summer. Prices go up, services go down. The rides are always broken, food is ridiculously expensive and not great. The wave pool sort of works, sometimes, but the deep end is never open. I waited 1 hour for a ride this evening and they were only open 4 hours today. Many people are saying the same thing; were not coming back. Luckily for six flags theres a large population in this city with apparently low expectations. I think they will be out of business soon and someone good will take over so we can have our water park back. In the meantime, go to Sunsplash in Mesa instead. These guys are greedy and completely are not worth the money.

  Six Flags Corporate Office

  Date: 08/07/2023

  Thanks for your feedback. We are committed to providing you with a great experience. Please reach out to us at ************************************** so we can better look into your concerns.

• Review fromJessica S

  Date: 08/04/2023

  1 star
  DOUBLE DIPPING! My son has had a membership for years that I pay for each month. He went to the park over the weekend and they told him that he would have to pay an admission fee if he wanted to go in. They told him that I cancelled his membership. I contacted customer service to tell them that we want a refund for the money that he shouldn't have been charged. They said his membership isn't active and that we'll have to make the hour drive to ************* to "activate" his membership again before being able to use the benefits that we pay a monthly fee to have.

  Six Flags Corporate Office

  Date: 08/05/2023

  Hi *******, were very sorry that that was your experience with us. Please send a note to **************************************************** so we can further look into your concerns.

• Review fromjessica r

  Date: 07/31/2023

  1 star
  Hurricane harbor ******* **. I got hurt in the hurricane mountain on July 28,3023, I was sucked into an underwater drainage pipe my two fingernails were ripped off I was bleeding and all I got was 2 bandages from the *** lifeguards in the premises didnt go anything to help me they were so busy talking about who is talking the next lunch and one of them was bias and told me that the supervisor is dealing with a bigger emergency, the lifeguards wasnt paying attention didnt notice that I got hurt and I was in excruciating pain and bleeding. This place is not worth your money no type of compassion and care for the customers disgusting staff, bias, and heartless

  Six Flags Corporate Office

  Date: 08/03/2023

  Hello *******! We are very concerned to hear this. Can you please reach out to us directly at *************************************************** with further information. We would like to thoroughly investigate your concern. 

• Review fromNicole F

  Date: 07/31/2023

  1 star
  Not against the parks themselves but they need better online assistance. Purchased a season pass for my son and put my name in thinking it was for billing purposes. When I entered payment info it automatically pushed the order through with no review or confirmation for the the info entered. I immediately called and was told I had to physically drive to the park to make the correction which is an hour away. Since I wasn't the one taking him to the park I had no choice but to do it. Maybe enact a 24hr correction. In this day and age it should be an option

  Six Flags Corporate Office

  Date: 08/03/2023

  Hello ******, allow us to take a closer look at this for you. Please contact us at *************************************************** with your information so we're able to best assist you. Thank you. 

• Review fromAna F

  Date: 07/27/2023

  1 star
  I just spent 2 hours chatting with rep ****** and his superior managerial Supervisor ****** S about my Gold Plus Membership cancelation. They stated I canceled in Dec2021 which I did not. Every time I will put in my email in the member site to see all my active accounts it said I was active and even showed today I was active. Both reps saw what I was talking about and said it was a system error but said I'm still canceled. Neither bothered to apologize (I have the script) but instead kept saying I have to buy a new pass because memberships are no longer available and they can't reinstate me even though they have clearly seen I was being misled by the system. I was paying on a monthly bases but for a season pass they tell me, I have no idea when they downgraded me because I kept seeing the member site say active and payments being taken out for the membership. They both showed no sympathy or problem-solving skills. I was just asking to keep my membership and move on, no free be or handouts..but ****** made me feel like I was asking for a handout...I stayed by Six Flag through Covid to support the park and still only go once or twice a year but after this, I'm so disappointed that I'll be looking at another park for my family of 9 to go to and take back all the nice reviews I gave the park. Very bad customer service. Please do better ********************.

  Six Flags Corporate Office

  Date: 09/11/2023

  
  ** ***, were very sorry that that was your experience with us. Please send a note to **************************************************** so we can further look into your concerns.