Reviews

This profile includes reviews for D.R. Horton America's Builder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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D.R. Horton America's Builder has 193 locations, listed below.

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  D.R. Horton America's Builder

  1341 Horton Cir Arlington, TX 76011-4310

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  D.R. Horton America's Builder

  13020 State Highway 191 Ste A Midland, TX 79707-1586

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  DR Horton

  4500 S. Lakeshore Drive #601 Tempe, AZ 85282

• 

  D.R. Horton Inc.

  1356 Beverly Road, Ste 300 Mc Lean, VA 22101

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  DR Horton

  20410 N 19th Ave Ste 100 Phoenix, AZ 85027-3596

Review Details

• Review fromJared N

  Date: 12/02/2022

  1 star

  Jared N

  Date: 12/02/2022

  My Name is *****. Dr.********************** are the worst ever lived. I moved to new home immediately I discovered cabinets with cracks asked there agent he said thats is cosmetics, after a few days a wind ripped roof and siding my house and neighbors house I took videos for my neighbors house to them. My house kitchen window was not finished my three(3) shower basin cracks, imagine (3) showers. The ** not working in some rooms, Technician was sent recommended they will drill out the ceiling for additional vets they never come back. I was thinking its going to be COSMETIC AGAIN!. Few months down the road again wind ripped out siding they repaired it. Now as I write this note the siding coming off looks like pumps on wall. The house is only 9months as of December 1,2022 with those serious COSMETIC as they called it??. I hope my ledger didnt pay ( cosmetic $ ) My question is do they have Competent contractors what about materials and if so why all these mess? Im appealing to the customer who are on the market the houses that were built during CORONA they were built in hurry TAKE TIME TO INSPECT. If you want to know walk through the neighborhood of DR.. ********************** get one home owner ask them. Im sorry for those who have same problems.asking about warranty you will get regret they avoid talking to you or they will tell you sorry we dont cover that? Remember:

  D.R. Horton America's Builder

  Date: 12/04/2022

  Hi ***** - we shared your comments with our management in ******* for their review and appropriate action.

• Review fromPeter W

  Date: 12/02/2022

  1 star
  Didn't seal anything in the house. First major storm we had leaking through the foundation/floor as well as every window. They told me to contact my insurance company even though the house was less than a year old. Total scam, poor quality build and will not honor their warranty. They should be shut down.

• Review fromTanya H

  Date: 11/30/2022

  1 star
  ALL THE REVIEWS ARE ACCURATE. THIS COMPANY ***** AND THEY NEED TO BE SHUT DOWN. I WOULD NEVER BUY ANOTHER HOME WITH DR *********************** POOR QUALITY, THEY HIRE CONTRACTORS WITH NO EXPERIENCE, NO ENGLISH,SLOPPY PAINT JOBS MESSY AND INCOMPETENT. THE ***** LIES,TAKE FOREVER TO COMMUNICATE AND WILL NOT TAKE ANY RESPONSIBILITY. DO NOT BUY YOUR HOME WITH THEM UNLESS YOU WANT TO BE DISAPPOINTED. I AM A FIRST TIME HOME BUYER AND MY EXPERIENCE WITH THEM WAS HORRIBLE,I RATHER KEPT RENTING A PLACE. I LEARNED MY ******* MY NEXT HOME WILL NOT BE UNDER DR *********************** DO YOUR HOME WORK.

• Review fromLee M

  Date: 11/28/2022

  1 star

  Lee M

  Date: 11/28/2022

  I bought a house that is 11 months old! Found out the other day that one of the bedroom window on the inside had a crack. Made a warranty claim and was told that if I didnt find *********** through then it wasnt warranted! Well *********** through it wasnt cracked because I checked every window. I spent almost 400k on a house that seems like it doesnt have a warranty. Know wonder this company get so many bad reviews.

  D.R. Horton America's Builder

  Date: 11/29/2022

  Hello ***. Your concern was forwarded to our management team in **********, ** for their review.

• Review fromKylee M

  Date: 11/28/2022

  1 star

  Kylee M

  Date: 11/28/2022

  I will never purchase another DR ********************** home nor would I ever suggest to friends/family to purchase a DR ********************** home. I have lived in my home since April and had nothing but issues. Our Customer Care Coordinator, ********************* does a terrible job following up and making sure our requests our handled in a timely manner if even at all. I have a request that was submitted back in September that still hasn't been resolved and an issue that was notated in our closing documents for our driveway that is STILL not fixed. I have had multiple leak problems, issues with fans, now the ** unit and a large crack in the foundation on the outside of our home. Again, we have only been here for 7 months. The only thing that this neighborhood has going for them is there Superintendents, **** and ****. They have been excellent and always go above and beyond as best as they can. They are probably the only reason we haven't turned around and sold our house. They are fantastic people.

  D.R. Horton America's Builder

  Date: 11/29/2022

  Thank you, *****. Your concerns were forwarded to our team in ******* for their review and action.

  D.R. Horton America's Builder

  Date: 11/29/2022

  Thank you, *****. Your concerns were forwarded to our team in ******* for their review and action.

• Review fromLys M

  Date: 11/21/2022

  1 star

  Lys M

  Date: 11/21/2022

  DH Horton sold us a house that had/has a issues we were told were going to be fixed, as the closing date approached and the repairs were not made, we wanted to change homes to something that didnt have any issues but we were told if we didnt stay with the exact house we would lose our lot deposit but they assured us its apart of their process to make 2 inspections and anything we note in the inspections would be fixed. Well 2 months we have been waiting for the repairs, the builder did not respond to our messages, now his phone has been cut off. We were given a new number to call and that phone is never answered. We contacted the company and were told that they never received the repair requests from the builder and even told us that we were going to have to pay for the repairs ourselves. We paid $435,000 for a home with a dent in the garage door, a cracked counter top, tile with missing grout,, cabinets with crooked door pulls all and it looks like if we dont hire a lawyer were going to get stuck with it.

  D.R. Horton America's Builder

  Date: 11/22/2022

  Thank you for sharing your experience. We forwarded your concerns to our management team in ******* for their review and appropriate action.

• Review fromKhaled E

  Date: 11/20/2022

  1 star
  I bought my first house in 2019. Built poorly , no pride in work was taken while building this house . 2 roofing companies thought ******* had hail damage because workers were so rough while installing the shingles. Paint peeling in some areas of the house . Poorly cut tiles , paint over spray , pincel marks in multiple places . Never buying a Horton home again.

• Review fromJacob C

  Date: 11/14/2022

  1 star

  Jacob C

  Date: 11/14/2022

  Purchased townhome under guise that Hoa fees would be covered for the first year. As explained by their promotion, seller, and all documents at the time of purchase. 1 year later it being explained that never happened and wasnt real, and the hoa demanding full payment under the threat of a lien on our home. Every person we speak with just denies it, even though the deal was broken down to us via outline of payment plans and the existence of the promotional signs posted in our neighborhood.

  D.R. Horton America's Builder

  Date: 11/15/2022

  Thank you for raising this concern. We forwarded this to our team in ************, ******* for their review.

• Review fromJessica M

  Date: 11/14/2022

  1 star

  Jessica M

  Date: 11/14/2022

  This builder does nothing but do ************ of homes to substandard conditions. After the homes are paid for, they ignore you and try to pass on the cost of fixing the issues to the homeowner. Myself and at least 10 homes in my neighborhood are looking for legal recourses to hold them liable but unfortunately, the legal costs outweigh the maintenance costs. They know this and with this advantage they continue to prey on homeowners. When you buy a home, you expect the home to be safe and free from major defects. Instead, DR ********************** used our negligence and their expertise, to pass the cost of their oversights to us. When my issues were identified and communicated to them, they chose to ignore it and it has been more than a year with no resolution. I now know that my home was built over a pond and this is what causes water to overflow from my neighbor's sump pump into my driveway. My driveway is either wet or frozen 365 days a year and this is cracking my driveway. My kids have fallen on it and gotten injured. DR ********************** knew this during the build process and has been told directly by my city's Engineering section what needed to be done to route the water, yet they have done nothing. They lied about working it for the last year and blame it on the turnover of their personnel. It is a combination of negligence, laziness, and lack of ethics on their part. My advice is to stay away from them. They are not to be trusted.

  D.R. Horton America's Builder

  Date: 11/15/2022

  Thank you for bringing this to our attention. We forwarded your concerns to our management team in ******** to ensure all warrantable repairs have been completed for your home.

  D.R. Horton America's Builder

  Date: 11/15/2022

  We understand that a French drain is to be installed 11/16/2022. Please email *************************************************************** if this does not provide sufficient relief.

• Review fromPaul S

  Date: 11/10/2022

  1 star

  Paul S

  Date: 11/10/2022

  Poor customer service and even worse communication!They don't take complaints seriously, and will not repair building defects.Buyers beware!

  D.R. Horton America's Builder

  Date: 11/11/2022

  Hello ****. Please email us at ************************************************************** with your address and contact information so we can research and resolve your concern.