Reviews

This profile includes reviews for D.R. Horton America's Builder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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D.R. Horton America's Builder has 193 locations, listed below.

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  D.R. Horton America's Builder

  1341 Horton Cir Arlington, TX 76011-4310

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  D.R. Horton America's Builder

  7600 E. Orchard Rd., Ste. 350 South Greenwood Village, CO 80111

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  DR Horton

  400 Carriage Hllls Blvd. Conroe, TX 77384

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  D.R. Horton

  11241 Slater Ave NE Ste 200 Kirkland, WA 98033-8826

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  DR Horton, Inc. Huntsville

  415 Church St NW STE 202 Huntsville, AL 35801-5573

  

Review Details

• Review fromEdwina G.

  Date: 10/09/2022

  1 star

  Edwina G.

  Date: 10/09/2022

  items on my punch list from the initial walk-thru were addressed by sending a warranty work order. I had a problem with the a/c unit in the summer and a problem with the heating unit in the winter. The technicians working on the heating unit couldn't agree on the method of repaid. One said it should be replaced, the other said s**** down a part harder. The a/c had the same problem again this summer. After telling me the unit should sound loud when it turns on, he went outside and listed, came back in and said the compressor needed to be replaced. Why would a new unit need a compressor. No one has answered that question and the compressor has not been replaced. That was about a month ago. I have had several electrical issues with parts of the house losing power. When I called the emergency number I was told it wasn't an emergency. I told her it was 115 degrees outside - it is an emergency. They have increased the voltage, but I continue to have problems. The had several problems with the ***** It was finally replaced. Almost every door in house swelled to the point they would not close. The person created a bigger problem with the back door. They sent someone to look at it. He determined he didn't know what to do and would have the office get back with me. They are supposed to come out and replace the door frame which is what I suggested 3 weeks ago. I have repeatedly asked to speak to someone above the local office and requested a home warranty. I now believe a one year warranty won't be sufficient. With the problems I have had and continue to have should not be taking place in a new home.

  D.R. Horton America's Builder

  Date: 10/10/2022

  Thank you for sharing. We forwarded your concern to our team in ********* for their review and action.

• Review frombrad j

  Date: 10/07/2022

  1 star

  brad j

  Date: 10/07/2022

  Well, where can I start... I have never seen such shotty construction. cabinetry is cardboard with a shelf paper covering. the vanity cabinet is actually a kitchen cabinet (because a vanity costs more), cheapest bidder wins all the time when it comes to their contractors. I monitored progress weekly while it was being built. door frames were installed warped/out of square, then the doors were installed and cut to fit the warped frames. I had water coming through the expansion joints in the basement, contractors came in with gas powered saws filling the whole house with concrete dust and CO2. nothing was covered, no ventilation used. this went on for 2 weeks. every piece of furniture was brand new, now imbedded with heavy dust. they were using the basement windows as doors to come and go. the vinyl window frames are bent, scratched and discolored. I was told they would be replaced, now being told they function and are fine. the laminate floor was installed 2" out of square. the company came back to fix it, now the joints are coming apart. after going back and forth with the company, they are turning in a manufacturer warranty claim. they had to replace the bathroom vinyl floor, second time was worse and got replaced again. there are creeks in the floor, ducts popping as they heat or cool, the garage door creeks and pops as it moves. Every time a contractor comes in to fix something, more damage is caused. by the time they fix everything, I am going to have to repaint the whole house, because you can see everything they have touched up. they had a guy that cared and tried to get things done, he left the company, the new warranty guy seems to live by, if it works it's fine... I paid for a new house, I want a new house, not one I need to fix up. This will become a battle. I have been documenting everything with pictures and videos. don't give me a generic response, own up to this being a new house and contact me directly to fix things.

  D.R. Horton America's Builder

  Date: 10/10/2022

  Hi ****. Please email us at ************************************************************** with your address and contact information so we can better assist you.

• Review fromZhiling P

  Date: 10/03/2022

  1 star
  Horrible experience with the Dr HORTON's bad quality of house and customer services. We spent $60000 more on a new house which is located at ***************** in ******** to buy an upgraded premium series house, not an express series house at end of May 2021. But the new house we received had a big hole in the roof (Sewage exhaust vent pipe to roof has no boot seal), the toilet on the first floor was clogged, the kitchen faucet was leaking, the faucet in the master bedroom bathtub was leaking, the driveway that has been used for less than ten months already has three big cracks, the clothes in the closet of the master bedroom and the closet of the guest bedroom on the first floor are growing mold due to abnormal high humidity level in the house, large holes have been found in the exterior wall etc. The worst of them all is that heavy rain flowed into the attic, ceiling, drywall, carpet, and the ceiling between the first floor and second floor and the drywall on the first floor from the big hole in the roof for at least three months and caused mold to grow in the house, especially on the clothes in the master closet and first floor guest closet, including new clothes. The second big issue is that we cannot sleep well because of the loud noises from the highway when we sleep in the master bedroom and another bedroom which faces the backyard due to the windows not being sealed properly, especially in the late evening and early morning. The house Dr ********************** handed over to us doesn't even reach the standard quality and normal living conditions, let alone the premium level. Over 15 months, DR. ********************** has not solved these problems. It has seriously affected our normal life: causing us not only a lot of long-term mental stress, but also seriously affecting our health. I had visited the doctor a few times for sinus infection and sore throat, and had received several rounds of antibiotic treatment since the past year due to the stress and mold.

• Review fromSamuel M.

  Date: 10/01/2022

  1 star

  Samuel M.

  Date: 10/01/2022

  I live in ***************, **. I made an offer on one of the new constructions they planned in a community and the initial estimated closing date was around late summer. But up to today, the house was only half way done. I was pushed to complete the loan and all paperwork in the summer when the mortgage rate jumped so that they can keep me hooked. Once that is done, they do not care anymore, the project was delayed multiple times and there is no commitment to the construction and no consideration of the customer's need. I strongly suggest that anyone who is considering to buy a new house, do not make an offer on a starting house from D.R. HOrton unless you do not mind waiting for months after months from the date they said they would complete the house. It is a huge disappointment! I hope the superintendent would provide more information. but he does not. This just makes my life so much difficult to manage. it is really a disaster!

  D.R. Horton America's Builder

  Date: 10/03/2022

  Hello ******. The housing industry, as a whole, is facing shortages of materials and labor. This is causing unforeseen delays in construction times. We are working with our manufacturing and trade partners to minimize delays, however; some delays are outside of their control as well. We recognize the challenges that presents to our home buyers and we continue to do what we can to bring homes to completion as quickly as practical.

  Samuel M.

  Date: 10/03/2022

  Thanks for the comment. but that is not the issue causing the delay of the construction of the house I refer to. your comment is really a general answer that can be used to provide excuses for any delays. I would appreciate that you can take more specific steps to demonstrate commitment to the customer. For example, more information from the superintendent on the progress and the plan of the progress will be very helpful. Please consider taking some specific steps to alleviate my concern. thanks. I am ready to hear from anyone who can provide more information.

• Review fromDillin L

  Date: 09/30/2022

  1 star

  Dillin L

  Date: 09/30/2022

  This company made the house I bought so poorly. I tried calling them saying the windowsill outside the front door has concrete that wasnt laid right and is all broken and now even. We have water coming into our wall which is leaking out of our light switch inside. I called them and they said they cant do anything because the home isnt under warranty since Im the second homeowner. This issue was something that was done incorrectly when it was first built. They dont care and will continue to make below average quality homes. The customer service matches their attention to detail. I highly recommend using other companies to make your home.

  D.R. Horton America's Builder

  Date: 10/03/2022

  Hi ****** - we are unable to locate your home in our system as having been built by D.R. Horton. Please email us at ************************************************************** with your name / address / telephone number so we can determine your warranty coverage for your home.

• Review fromValerie A.

  Date: 09/25/2022

  1 star

  Valerie A.

  Date: 09/25/2022

  I put in a work order for my drainage problem in my backyard months ago, and they keep saying they will come fix it but it has been months and it's still not fixed. I have a ticket number # Ticket #*******, and the person I have been speaking to : ************************* Customer Service Warranty Technician D.R. HORTON ************************************************************ c: ************.My drainage issue could cause foundation problems, and no one cares. This is very poor craftmenship, and customer service. I'm very unhappy with the lack professionalism, service, and product. So far my experience is bad, and I wouldn't recommend this builder.

  D.R. Horton America's Builder

  Date: 09/26/2022

  Hello *******. Your concerns have been escalated to our senior management in ***** for their review and action. Thank you for sharing.

• Review fromRobin K

  Date: 09/24/2022

  1 star

  Robin K

  Date: 09/24/2022

  Hi I live in Entrada in *************** I have been here less than a year in the house is literally falling apart the warranty girl ***** ignores us **** who is the builder or contractor with a license so just say has gaps in ******* board. Unlevel ceiling bead work areas that are even flush and everything on the driveway is literally chipping apart every time we drive on it..,the counters are unlevel theres puddles in the middle of patio run from this builder run from this development currently all the homeowners are getting together to try to make this right the girls in the office that show the model homes are rude hang up on you. Anything you say DR ********************** on save your money and go with somebody else

  D.R. Horton America's Builder

  Date: 09/26/2022

  ****************. Thank you for sharing your experience. We escalated your comments to our senior management in ************ for their review and action.

• Review fromDebbie D

  Date: 09/24/2022

  1 star

  Debbie D

  Date: 09/24/2022

  Horrible experience, said the house we signed a contract on would be complete 3 months earlier than happened. NO CHANGES at all to anything. No integrity at all with this company!

  D.R. Horton America's Builder

  Date: 09/26/2022

  Hello ************. Thank you for sharing your experience. We forwarded your concern to ******************* in ****** for their review and action.

• Review fromKristina D.

  Date: 09/22/2022

  1 star
  We live in *********, ******* *************. We purchased our house in December 2021, we supposed to closed in oct they keep pushing back the dates. We finally closed in December 31st. We were so excited. They said write all the discrepancies and send it to them!! We did! The first week we live in our new house was horrible! It was raining that night and we hear a water leak! The leak was from our roof! The our sink was falling they came to fix it after a month then now I submitted a warranty request to get it fixed in July its almost October they still did not come and fixed our sink! The floors are uneven the carpet upstairs who knows whats underneath the carpet they left something underneath the carpet I mention it to them they ignored us! The baseboards are not done did not put seal in the bathroom baseboards! The hand rails came off the floor at the front door separating from the baseboards. The light switches are crooked, the outdoor plugs are not working! My main concern right now is our sink my husband have to put wood under to brace it so it wont fall! We use the sink everyday and we dont know when are they going to fixed it! The stove is not evenly put in! Floors making noise when you walk. We are paying for almost $400,000 and the house is terrible. Worst experience weve ever had! Dr. ********************** fixed issues. We are paying so much and your people are just ignoring our issues with the house who knows how what kinds of job they did that the house are horrible.

• Review fromAlex C

  Date: 09/20/2022

  1 star

  Alex C

  Date: 09/20/2022

  10/10 HORRIBLE experience . Imagine a builder that netted 4.1billion dollars last year .. 1billion quarterly so far this year and still breaches contract and doesnt deliver on their end after taking FOUR HUNDRED AND THIRTY THOUSAND DOLLARS .. 81 thousand dollars cash and 350 thousand dollars from the bank . Will be filing claims with ROC whenever I can finally get these people to give me their specific ROC number theyre building with in ******** . **** also be reaching out to the ******* Attorney general for assistance . Do yourself a favor .. go with a different builder.. anyone but these people .. I promise you , you do not want to to have to deal with this company when everything starts falling apart after your first week living in the home .

  D.R. Horton America's Builder

  Date: 09/22/2022

  Thank you for sharing your comments. We escalated your concern to our executive management in ******** for their review.