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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,337 total complaints in the last 3 years.
    • 1,069 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 13, 2025 I submitted an order using my Apple pay. This created a problem because the order was purchased under the wrong email address. I placed another order using the correct email address and cancelled the wrong one. This has happened to me before and I was told to do it this way. According to Tesla, they will not refund my first $250 deposit because of their non-refund cancellation policy. I already took delivery of my order and all that I am requesting is to be refunded the first transaction of $250. The incorrect order information is RN124003695 under the email ***************** The correct order that I already took delivery is RN124014156 under the ********************

      Business Response

      Date: 04/22/2025

      A Corporate agent has been in contact with the customer to address their concern regarding their refund within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 04/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** **

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ************** Series car from Tesla on April 1, 2025 with a total order price of $61,630 (including a delivery fee of $1,390 and a order fee of $250). The Launch Series was a limited edition version of the car that included specific unique badging throughout the car as well as bundled the following additional features into the price:-Quicksilver Paint -20 Helix 2.0 Wheels -All Black Premium Interior -Tow Hitch -Acceleration Boost -Full Self-Driving (Supervised)On Friday April 4, Tesla notified me that the car I had ordered was no longer in production and that I would have to change my order to a configuration that they were currently manufacturing. Tesla had discontinued the Launch Series Model Y but was now making a Long Range AWD version of the Model ** This Long Range version had all the same options available as the Launch Series (except the unique badging), but including all of them would result in a higher price than I had originally agreed to. Essentially, Tesla now says that I have to pay $65,630 to have all of the same colors and features that I originally ordered (listed above), despite me submitting my order almost 3 days before Tesla stopped offering the Launch Series on their website. On top of this, any Long Range AWD version I ordered would not have the unique badging. All calls with Tesla employees have been met with staunch opposition to problem escalation to higher management and no acceptable remedies. The only remedies offered are for Tesla to deliver a Launch Series Model Y to me with different specifications than I ordered or by switching me to a Long Range version and making me pay the additional $4,000 difference. I would like Tesla to either deliver a Launch Series per my order specifications or deliver a Long Range version with my order specifications at the agreed to price of $61,630.

    • Initial Complaint

      Date:04/07/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 28, 2025 received trade in estimate of $39,800 from Tesla for my current 2021 Model Y (purchased used from Tesla directly) .Placed order on April 6 for a new Model Y, and got the final trade in offer only $35,200.Called Tesla on April 7 for explanation and was told by a Tesla call center supervisor that final trade in offer changed mainly due to an accident before my purchase. Questioned why this accident was not reflected in the initial estimate, while all information was readily available for Tesla at that time. Went through the trade in "Q&A" section at Tesla website with the supervisor and only found final offer is based on "inspection". Tesla supervisor believed this accident should be a part of inspection and I disagree.I am requesting the order be cancelled and $250 deposit refunded. Alternatively, the initial estimated value honored.

      Business Response

      Date: 04/23/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales Manager has been in contact with the customer to address their request to have *********************** nonrefundable order fee refunded within the past 48 hours. Tesla has presented our position to the customer and stands firm on its decision.

      Customer Answer

      Date: 04/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *** ****

    • Initial Complaint

      Date:04/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2024, I purchased a new 2023 model 3 car from the following link ************************************************. I picked up the car up at a dealership in *******, ** (*********************************). Tesla advertises a $7500 tax return for cars purchased in *********. I clearly remember while purchasing the vehicle that I checked a box stating Include $7,500 Federal Tax Credit, and chose a vehicle from the resulting ***********, to file for the tax credit, I need to locate a Clean Air Vehicle Seller Report (Form *****), which Teslas website says should be under the documents associated with the vehicle. It wasnt there, so I tried the backup option, which is to request it from ************************************************. However, when I try this, the website says there are no eligible vehicles under my account.I have made contact 3 separate times regarding this. First, I called Tesla customer service, who told me that I dont need the ***** form, to which my accountant, and Teslas website (******************************************), both disagreed. I then called the dealership where I picked up the vehicle, who told me that my car is ineligible because I purchased it used. But the order agreement clearly states that I purchased the car new. So I called the dealership again, and they told me that its not because its used, its because I bought a 2023 model in 2024. But nowhere on any of Teslas sites does it state that that disqualifies a vehicle. These comments make it seem as if Tesla is just looking to dismiss my case. Especially because the first comment, that the Tesla was used, was simply not the case, and it is easy to verify that thats not the case. Also, whether or not the 2023 model comment is true or not, it does not change the fact that their website falsely claimed my car would be eligible at the time of purchase.I am deeply disheartened by this. I am a student and purchased the vehicle under the impression that I would receive the $7500.

      Business Response

      Date: 04/21/2025

      A Sales Manager has been in contact with the customer to address their concern regarding their tax incentive within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a Tesla model 3 and paid a non-refundable deposit of $250 using a credit card. I was communicating with one of the advisors from Tesla, ***** ******. Before I placed the order, I made it very clear to him that I will be trading in my 2022 ******** that currently has the positive equity and will be using that amount as the down payment. The Tesla website was advertising a 0% APR for 60 months with ***** down and a 720 score to get approved for 0% financing. I knew that I exceeded both their requirements. I filled in the information for trade-in and accepted an estimate of $16,000. Tesla applied the entire amount towards the down payment and financed the remaining amount after deducting all incentives. When I noticed this, I reached out to ***** and explained him the situation. I reminded him that I still owe money to *** and would like to use only the positive equity in the car for the down payment. I also forwarded him the pay-off amount for the car which was a little above $11,000. Someone fixed this error and adjusted the down payment to the positive equity in the car but didn't adjust the financed amount accordingly. When I noticed that I again reached out to ***** and informed him about this error. His response was that the financing is done by the **** and I do not qualify for 0% financing which is not true. I did qualify for this financing based on all the advertised requirements on their website. Tesla wanted me to made a payment of around $11,000 to take the delivery of the car. The only reason I was interested in the car was their advertisement of 0% financing. I ended up cancelling the order but lost my deposit of $250 due to their deceptive practices. I want BBB to assist me to get this refund back.

      Business Response

      Date: 04/22/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate agent has been in contact with the customer to address their refund concerns within the past 7 days. Tesla has provided our position to the customer and considers this matter closed. 

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my 2020 Model Y used from Tesla and the car was and is still under bumper-to-bumper warranty. I've had dozens of issues with the built-in dashcam and sentry modes that have stemmed from an update Tesla made, which has also resulted in my *** drives causing repeated errors.And while the *** drive error may not seem bad, it causes issues with the sentry mode and dashcam where they don't work and these features are some of the main reasons that I purchased the car, also making the car valuable to me and my family. Despite this, even though the car is still under warranty, Tesla Service in ********** is trying to charge me for my ninth service center visit for this same **********'s a list of my visits for this same (and related) issue:- 4/4/2024 - 4/19/2024 - 7/24/2024 - 10/25/2024 - 11/20/2024 - 12/18/2024 - 2/5/2025 - 3/6/2025

      Business Response

      Date: 04/17/2025

      This customer has started arbitration and we encourage them to work with their legal council and Tesla through appropriate channel. 

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *** *****

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Tesla, Inc. regarding the delivery of my new Tesla Cybertruck, which I received from the ***************, ********** location on February 23 As a loyal Tesla customerthis being my third Tesla vehicleI had high expectations for the quality and performance of the Cybertruck. Unfortunately, upon delivery, I encountered several significant issues:1.Front Ambient Lighting: The front ambient lights are non-functional.2.Rear Tonneau Cover: The rear cargo areas roll-up cover is malfunctioning.3.Wheel Alignment: The vehicles wheels are misaligned, affecting driving stability and safety.4.Windshield Wipers: The windshield wipers activate randomly without any input, even in dry conditions.These defects are unacceptable in a brand-new vehicle and have caused considerable inconvenience, requiring multiple service appointments and repairs. This experience has severely diminished my confidence in Teslas quality control and customer service.Desired Resolution:I respectfully request one of the following resolutions:Comprehensive Repair and Compensation: Prompt and complete repair of all identified issues, along with appropriate compensation for the time and inconvenience I have endured.Vehicle Buyback or Replacement: In accordance with Californias Lemon Law, I request a buyback of the defective vehicle or a replacement with a new, defect-free model.I have documented all issues extensively, including photographs, service records, and correspondence with Tesla representatives, and am prepared to provide these upon request.I trust that the Better Business Bureau will assist in facilitating a fair and timely resolution to this matter.Sincerely,Chaocong han

      Business Response

      Date: 04/15/2025

      This customer has started legal action and we encourage them to work with Tesla through that channel.  

    • Initial Complaint

      Date:04/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 4, 2025 I paid Tesla $99 to renew the Premium Connectivity for my Tesla. On April 3, 2025 I had to trade in my car because of financial reasons. I have 10 months left on a subscription I cannot even use. How is it legal to collect money on a service I am not even getting? I would like to get my money back for the 10 months I'm not able to use this service.

      Business Response

      Date: 04/16/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking an exception for our non-refundable annual Premium Connectivity subscription, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.

      Customer Answer

      Date: 04/16/2025

      Complaint: 23168726

      I am rejecting this response because:

      Regards,

      *** *******

    • Initial Complaint

      Date:04/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tesla / Solar City is charging us sales tax even though we live in ******** which is exempt from sales tax. They started charging tax on 3/1/2020 and prior to that did not charge tax. The monthly tax is about $2.20, which adds up to over $26/yr and over the 5 years we have been paying it comes to over $135. I would like a refund and adjusted billing without tax going forward.

    • Initial Complaint

      Date:04/05/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It started with an agent from the **************************************************************************************************** to try to do another Tesla purchase. I kept telling the agent I had tried two previous times and was told by Tesla they dont roll over negative equity. The agent told me I was wrong and she had seen up to %510 rolled over before. After about two weeks of borderline harassment, she convinced me to try again, and that's when I found out again from **** from the *****, ***** location that Tesla does not roll over negative equity. My order was transferred to Plano Lexington because the original order was sent to a location over three hours away, and nobody could explain how that happened. I talked to Guillan, TuChau, Marthell, and *****, all told me you can roll over negative equity. I did find it odd that they would only call me when talking about negative equity; they would never speak about it on the chat. I did start recording the calls because of the inconsistent information being given. The loan was approved, but the loan has no negative equity being rolled in. I contacted them back, and agent **** told me Tesla doesn't do rollovers at the same location as the other four agents, telling me they do. Tesla is defrauding customers with legal jargon that doesn't make clear if Tesla does or doesnt. If Tesla is really doing anything over100%, they are doing something on the back end; I guess it depends on how badly they want to move products. Tesla cost me not once but twice on this issue; its starting to seem like Tesla is defrauding customers with mixed information.

    Tesla, Inc. is NOT a BBB Accredited Business.

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