Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tesla, Inc. has 154 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tesla, Inc.

  1 Tesla Rd Austin, TX 78725-4400

• 

  Tesla Gigafactory 2

  1339 South Park Ave Buffalo, NY 14220

• 

  Tesla Service Matthews

  9140 E Independence Blvd Matthews, NC 28105-4504

• 

  Tesla, Inc.

  100 Cambridgeside Pl E Cambridge, MA 02141-2218

• 

  Tesla, Inc.

  132 Falmouth Woods Rd Ea Falmouth, MA 02536-7921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tesla Wall Connector charger,Issue:1. Order I purchased a Tesla Wall Connector, was shipped on 5/28/24. Return Process (Later Canceled): Initially, I considered returning the charger and began the return process. Tesla issued a return label on 6/7/24 However, I later decided to keep the charger and never sent it back.3. Installation and Use: I installed the charger on 6/28/24 The charger worked until March, when I started experiencing a charging issue where it would automatically stop after charging 1% and would not restart unless manually restarted.4. Tesla Support Interaction: I contacted Teslas Wall Connector Support Team, and a representative, ****** assisted me via email. ****** determined that the issue originated within the Wall Connector and agreed to send a replacement unit.5. Teslas Unexpected Change in Position: After five days without receiving any shipping details, I followed up with ******, He responded , stating that Teslas warranty team refused to send the replacement, claiming that my unit was marked for a refund back on 6/8/24which is incorrect. Since then, I have repeatedly requested proof of refund (such as transaction details or any record of payment), but Tesla has not responded to my emails or provided any evidence of the ********* Complaint: I never received any refund for Tesla, failed to provide any proof of issuing. I have been using Wall Connector since June 2024, so the claim that it was refunded is baseless. Tesla acknowledged that my charger is defective but is now refusing to replace or repair it. I have been dealing with severe inconvenience due to Teslas faulty product, as my car is unable to charge properly.Resolution Requested:1. Replace or repair the defective Wall Connector immediately.2. Provide a written apology for the poor customer service and false claim regarding the refund.3. If Tesla insists a refund was issued, they must provide clear documentation of the refund transaction.

  Business Response

  Date: 04/29/2025

  A Supervisor has been in contact with the customer to address their concern regarding their charging concerns within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN #: ***************** Subject: Urgent Assistance Required ** **************** Concerns Subject: Urgent Assistance Required ** **************** Concerns Hi,I need a senior leader to contact me regarding my ongoing ** issue and the charges Ive incurred without resolution.I purchased my Tesla in November 2024, unaware that the previous owner had already been quoted $7,000 for ** repairs. The car had under ****** miles at the time, making this issue alarming. Since it was winter, I only noticed the problem in March when the ** blew warm air.This became a major concern when I picked up my six-year-old on a hot day and sat in extreme heat for 40 minutes while the vents blew even hotter air.When I first took the car to Tesla, I was quoted around $490. After the repair, the ** still didnt work. I returned, and after adjustments, the issue persisted. On my fourth visit, I was suddenly quoted $2,700, then later saw a $7,000 estimate in the Tesla app.When I asked why, the technicians simply stated, Thats what it costs. When I said I couldnt afford $7,000, they demanded I return the lender vehicle or be charged $100 per day. They also insisted I pay the $2,700 chargeeven though the ** was still not working.The issue remains unresolved after four visits. The ** is sporadic, sometimes blowing warm or hot air, especially in temperatures over 80 degrees. Worse, Tesla already knew of this issue from the previous owner but failed to disclose it or address it when I first sought service.I am requesting one of two resolutions:1.Remove the $2,700 charge and the previous $400 diagnostic fee.2.Honor the $2,700 quote and fully fix the **, ensuring it works before I pay.Additionally, the service team falsely told me driving the car would cool it down, which isnt true. The repair team also admitted that even if I approve the $7,000 repair, it may not fix the issue, and they could demand more money mid-repair.I do not agree to this Please escalate!

  Business Response

  Date: 04/24/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never felt more scammed. We originally paid to reserve a vehicle under my name but did not like the outcome. We spoke to ***** a sales *** at the *********** location and he said we needed to create an additional account and pay the $250 car deposit again, then he said he forgot to add the referral code which we had and said we had to pay an additional $250 for the third time. Now we are down $750, no one answers and when they do they give us the run around. They keep promising that it would be deducted from the amount given at sign in. (This was also told to us by ******* ********). We have had a nightmare just trying to get this car. We called customer service at ** and spoke to ***** who he hung up on us and told us to cancel our order. Then we spoke to a different *** at customer service which spoke to his manager ******. They kept promising resolutions and they kept promising call backs from their supervisor and they never do. So at this point Im not sure if I want the car. I see a Tesla and it angers me because of how horrible our experience has been. I would not wish this experience on anyone and I urge any person looking for a new vehicle to look elsewhere. This company doesnt care about you or your money. We only asked that they add the amount we had paid to be deducted from the amount due on signing, which I believe it to be fair. I went from loving the car to hating it in such short amount of time. I can only imagine how the service on this car would be if they never answer their phones. Save yourself some time and trouble and look into different alternatives. We had to drive and hour and thirty minutes just to get someone to speak to us. Its a nightmare. We have texts from them stating that the money would be deducted at signing. (Which I added a picture of)

  Business Response

  Date: 04/22/2025

  A  Sales Manager has been in contact with the customer to address their concern regarding their order fees within the past 72 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used Tesla from the dealership in ********. After delivery, noted a noise from the back. Found the lift gate was misaligned. Scheduled a repair. Tesla refused to repair it. Said I only had 24 hours to report issues which was listed no where on the delivery documentation. Vehicle is still under original warranty.

  Business Response

  Date: 04/18/2025

  A Service agent has been in contact with the customer to address their concern regarding their vehicle repair within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding my Tesla Solar panels. My father, Sia Cha, is the owner of the property located at **************************************. We have had Tesla Solar panels installed at this address for several years, but one of the panels has been damaged for a couple of years due to weather-related issues. The panel has shown a noticeable decrease in its performance over time, and the kWh output has decreased each year. This issue is clearly visible, and **** ********, a Tesla consultant, even verified this drop in performance on his side. Despite this, Tesla has repeatedly refused to replace the damaged panel under warranty. Every time I reach out to Tesla customer service, they direct me to the same department, and I am met with repeated refusals and no resolution. I have provided all necessary documentation and details, but Tesla continues to ignore my requests for assistance and replacement. I am requesting that Tesla honor the warranty on my solar panels and replace the damaged panel, as it is still under warranty and the issue is clearly documented. I would greatly appreciate your prompt assistance in resolving this matter, as I am not receiving the service I am entitled to under the warranty

  Business Response

  Date: 04/17/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. 

  Customer Answer

  Date: 04/21/2025

  Complaint: 23177241
  
  I am rejecting this response because despite being informed by BBB that a Tesla representative would contact me regarding my complaint, I have not received any communication from Tesla. I have waited a reasonable amount of time since the notice was sent to Tesla, and as of today, I have not been contacted or provided with any resolution.
  
  Given that the issue remains unresolved and I have not received the promised follow-up from Tesla, I believe it is necessary to keep this case open until I have received a satisfactory response and resolution to the damage issue with my solar panel.
  
  I respectfully request that BBB continue to assist in mediating this matter and help ensure that Tesla takes the necessary steps to address my complaint.
  
  Regards,
  
  ******** ***

  Business Response

  Date: 04/28/2025

  A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.  Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Tesla Executive Support,I own a 2021 Tesla ************* (VIN# *****************), and my yoke steering wheel began peeling at approximately ****** mileswell within the 4-year/50,000-mile Basic Vehicle Warranty. I reported this verbally at the time, but it was not documented by Tesla staff, and the app provided no proper method to submit the issue.Since then, multiple attempts to schedule service have been met with out-of-pocket charges, including a demand for me to agree to a $2,000 charge before they would even address fixing the light on my car. This has forced me to cancel appointments. Additionally, every time I attempt to escalate my concerns, I receive a computer-generated response. I have already reached out via email regarding this issue with no meaningful resolution, and I was dismissed by Kennesaw store manager ****** **** during my attempts to escalate. Upon reviewing public customer feedback, I found that other ********************** owners have reported similar treatment and steering wheel defects, indicating a troubling pattern.Its embarrassing to have friends and family in my car knowing there is a significant defect with the steering wheel. Under the ********-**** Warranty Act (15 U.S. Code 2301 et seq.), Tesla is obligated to honor express warranties and cannot deny coverage due to internal miscommunication or app limitations. I am requesting a warranty-covered replacement of the yoke steering wheel without ********* have 7 days from receipt of this message to confirm a service appointment and warranty approval.

  Business Response

  Date: 04/23/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service agent has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Tesla Y is under full warranty and has an issue with noise from the windshield. Tesla had it all day 2 weeks ago but only looked at it when I went to pick it up. They rode with me and the tech expressed concerns that there was apparent water coming in due to condensation. They had to make another appointment since they wasted the entire day. My appointment is set for this coming Thursday but they are telling me that they won't even look at it until I pay them $143 and they won't cover it. This is clearly a problem that occurred during production. I want my car repaired under their warranty.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the Transaction: March 25, 2025 Amount Paid: $0 (No payment made repair not approved due to warranty dispute)Business Commitment: Tesla committed to provide warranty coverage for high-voltage battery and drive unit components for 8 years / ******* miles.Nature of the Dispute:I brought my 2018 Tesla Model 3 Long Range (VIN: *****************) to the *********************************** ************** after receiving a "Power Reduced OK to Drive" warning, indicating a thermal management issue. Tesla diagnosed the issue as a coolant hose leak in the high-voltage battery cooling system and replaced the hose.Despite the repair being directly related to the battery thermal management system, which protects the battery and drive unit, Tesla is attempting to charge me $1,090.98 and refuses to cover the repair under the 8-year / *******-mile Battery and ***************************** reduction mode triggered because of this failure, proving it impacted the high-voltage battery operation. Tesla has not provided a valid explanation as to why this would not be covered. The failure was not caused by wear and tear or external damage.Has the Business Tried to Resolve the Problem?I requested an escalation and formal review. Tesla Service has not offered a resolution or agreed to review the decision. I contacted Tesla Support and attempted to work through the service center, but no resolution was provided.Resolution Sought:I am requesting Tesla honor the warranty and reclassify the repair as a warranty-covered repair under the Battery and Drive Unit warranty, removing the attempted charge.

  Business Response

  Date: 04/16/2025

  A Service agent has been in contact with the customer to address their concern regarding their warranty concern since the complaint was submitted. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 Tesla Cybertrucks by placing two $100 fully refundable deposits using a credit card. When I went to cancel the orders (RN116169290 and RN112843821) I found that the company wanted my bank account information, including routing numbers, etc. I tried to contact the company to get my refund in another way, but I was told the only way to get my money back was to file a BBB complaint.I just want my $200 back, nothing more.

  Business Response

  Date: 04/25/2025

  A Corporate agent has been in contact with the customer to address their concern regarding their reservation refunds within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2025 I submitted an order using my Apple pay. This created a problem because the order was purchased under the wrong email address. I placed another order using the correct email address and cancelled the wrong one. This has happened to me before and I was told to do it this way. According to Tesla, they will not refund my first $250 deposit because of their non-refund cancellation policy. I already took delivery of my order and all that I am requesting is to be refunded the first transaction of $250. The incorrect order information is RN124003695 under the email ***************** The correct order that I already took delivery is RN124014156 under the ********************

  Business Response

  Date: 04/22/2025

  A Corporate agent has been in contact with the customer to address their concern regarding their refund within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** **