Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tesla, Inc.

  1 Tesla Rd Austin, TX 78725-4400

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  Tesla Dallas- Northpark Center

  8687 N Central Expy Dallas, TX 75225-4427

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  Tesla- Plano

  5800 Democracy Dr Plano, TX 75024-4919

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  Tesla, Inc.

  3605 S Padre Island Dr Corpus Christi, TX 78415

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  Tesla, Inc.

  1 Goat Is Newport, RI 02840-1559

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my model 3 tesla, I was eligible for the ev credit. I requested that I will apply for my credit when I do my taxes. **************** *** acknowledged my request. I have done my taxes, but I cant get my refund released because tesla didn't ***ort the information to the irs. I reached out to tesla dealer ship now they are claim I declined the credit and there is nothing they can do.

  Business Response

  Date: 06/24/2025

  A Corporate agent has been in contact with the customer to address their concern regarding their tax credit questions within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began raising concerns about the harsh suspension on my Model Y a few months after purchase. Issue has progressed over time. To clarify, I am not referring to a stiff or sporty suspensionthis is a suspension system that lacks basic compliance. It delivers every crack and pothole on the road directly into the cabin with no perceptible dampening or give. I firmly believe this issue has contributed to the premature deterioration of my tires. I have diligently maintained the vehicle, including tire rotations and balancing every ***** to ***** miles. Even after a wheel alignment was performed at a Tesla service center, I have filed a complaint at *************************************** I ask someone from Tesla engineering to come test drive with me and tell me if YOU would want to drive my Model Y as a daily driver with all the suspension related issues that I am having. Look forward to your quick reply and resolution.Timeline of service attempts:- **Aug 30, 2024**: Reported vibrations at freeway speeds.- **Oct 31, 2024**: Reported clunking noise when turning right and going over bumps or backing down a driveway.- **Nov 30, 2024**: Clunking persisted under similar conditions.- **Dec 12, 2024**: Issue still unresolved; mentioned potential lemon law action.- **Dec 18, 2024**: Tires changed as advised; alignment pending; requested expedited service.- **Dec 18, 2024**: Noted this was the third service attempt for the same issue.- **May 5, 2025**: Again reported clunking noise from suspension.- **May 19, 2025**: Expressed frustration over delays, lack of resolution, and poor ride quality. Mentioned filing complaints with BBB and NHSTA.- **May 19, 2025**: Shared that all four tires had to be replaced due to damage likely caused by the suspension.- **May 19, 2025**: ******************** decided that my appointment is not eligible for curtesy transportation even without looking at or diagnosing the repeat issue.

  Business Response

  Date: 06/20/2025

  A Service agent has been in contact with the customer to address their concern regarding their vehicle concern within the past 4 days Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tesla Solar technician disconnected my system on 05/22/25 claiming that he had shut down the Solar system completely because ************ company (SCE) backup switch suddenly became incompatible. It was perfectly working before he showed up. He left me with a dead solar system that I paid $70k for, which was most probably federally subsidized. I tried to contact SCE and Tesla multiple time, with no response what so ever and i am left with paying for power since them, paying for expensive power cost, while loosing my huge $70k solar investment with absolutely no value. I feel that Tesla is complicit with SCE to keep charging me for power, and not utilize my solar system as much as possible. I have a really bad experience with SCE when tesla installed the system. it took them 5 months to provide Permit to Operate and the solar system was basically dead for 5 months. they are doing it again and i need ********* of the BBBl to protect me from this corrupted **************** and prevent this consumer abuse and illegal act by SCE and Tesla.

  Business Response

  Date: 06/10/2025

  We thank the customer for bringing this to our attention and
  apologize for any inconvenience. A Tesla employee will be reviewing the issue
  raised in this complaint. 

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal consumer complaint against Tesla Energy Solar related to a solar panel re-installation attempt at my home that began on October 31, 2024. During this installation, Teslas crew caused physical damage to my roof and gutter, misrepresented evidence, and has failed to resolve the issue despite six months of ongoing communication.Shortly after beginning the reinstallation, Teslas installer informed me that the plywood decking under my roof was separating from the beams. However, by that point, the crew had already drilled into the roof, compromising its structural integrity. Tesla admitted to the damage and temporarily sealed the area. In addition, the upper gutter was bent and no longer functions properly. Despite multiple escalations, including to Teslas field supervisor ****** ***** and later to ***** ***** and finally, ***** ******** (Supervisor) of the Energy Resolutions team, the company has failed to provide clear answers, take full accountability, or resolve the matter. Critically, Tesla submitted photos of a detached garage structure which had no relevance to the main home or installation site as justification for their internal decisions regarding the attic decking. This misleading documentation is deeply concerning and further erodes trust. We were required to submit our own photos, and Tesla refused to send someone to inspect the damage unless we paid out-of-pocket. Tesla originally claimed our roof lacked sheathing, then reversed that position when shown photographic evidence, only to later claim the sheathing was substandard. Despite a professional roofing contractor explaining the damage in a conference call, on March *******, Tesla has failed to provide a clear scope of repairs or accept full financial responsibility. In fact, they will only accept 50% of the responsibility which obviously falls way short of what is needed to properly replace what they damaged.

  Business Response

  Date: 06/05/2025

  Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i contacted them on 5/15/25 about damage and a leak and mold in my attic i sent them pictures at first said they would help but they would charge me ****** when i asked why i was told by ***** E that he was trying to get the project manager to wave it then all of a sudden he would no longer communicate with me i started getting a bunch of emails telling me to contact customer when i did 5/18/25 i spoke to Afrin through chat and they refused to to do any thing because they said my roof was out of waranty and to call a roofer they refused to let me file a complaint i did contact a roofer who told me there was nothing he could do because there were panels from front to back on both sides of the roof in the mean time nothing can/is be done

  Business Response

  Date: 06/05/2025

  A Tesla employee has been in contact to work through this
  issue with the customer in the past 7 days.  Should the customer have any
  follow-up questions or concerns, we encourage them to contact the Tesla
  employee they have already been working with directly.

  Customer Answer

  Date: 06/06/2025

  Complaint: 23411806
  
  
  
  I am rejecting this response because:

  
  
  they have not a actually done any thing to help me i still have a leaking roof full of solar pannels and they now want 1000.00 dollars to remove them instead of the 300.00 i was quoted before i should not have to pay for damages that they caused they are forcing me to use their app on my tablet because they dont have phone numbers for the tech nothing is the same every sense they brought the company and they claimed nothing was going to change

  
  Regards, 
  
  Ella Blake

  Business Response

  Date: 07/01/2025

  A Tesla employee has been in contact to work through this
  issue with the customer in the past 7 days.  Should the customer have any
  follow-up questions or concerns, we encourage them to contact the Tesla
  employee they have already been working with directly.

  Customer Answer

  Date: 07/02/2025

  Complaint: 23411806
  
  
  
  I am rejecting this response because: every time they say some one will contact me no one ever does my roof is still leaking and its leaking in my bathroom on the second floor and nothing can be done because of the solar panels on both sides of my roof i last asked them for some one to contact me on 6/26/25 and was told some one would contact me in 2-3 business days no one has contacted me yet i have also told them i can not contact any one trough the app becase it does not work.
  
  
  R/egards,
  
  
  
  Ella Blake

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Tesla Energy / Better Business Bureau,I am filing a formal complaint against Tesla Energy regarding a solar installation project begun in February 2025. Despite months of communication and cooperation, I have not received the promised service and have suffered financial loss and frustration.Tesla initially proposed a 23-panel system for 100% energy offset, which I accepted. Without my approval, Tesla reduced this to 11 panels, resulting in only 6266% offset, citing structural roof issues not previously mentioned.I hired a licensed structural engineer, as requested by Tesla, who confirmed the roofs adequacy with a certified report. Despite this, Tesla rejected the installation without providing technical documentation or structural reports to justify their decision.Tesla charged a partial deposit without delivering any installation or valid explanation, adding to my financial and emotional burden.I have requested:Written explanation for the panel reduction;Copies of all assessments, including structural reports and photos;Confirmation of Tesla inspectors ***************** date, I have received no adequate responses. I seek restitution, including:Installation of the original 23-panel system based on the certified engineers report;Refund of engineering costs and partial deposit;Or cancellation with compensation for time and financial impact.If unresolved, I will escalate this to state regulators and pursue legal action.Please consider this a formal complaint. I request a prompt and satisfactory resolution.Sincerely,***** and ******* ********

  Business Response

  Date: 06/10/2025

  Tesla has presented our position to the customer and Tesla stands
  firm on its decision. Should the customer have any follow-up questions or
  concerns, we encourage them to contact Tesla directly.  

  Customer Answer

  Date: 06/10/2025

  Complaint: 23399738
  
  
  
  

  I am rejecting Tesla’s response as it does not address any of the issues raised in my original complaint. Tesla failed to explain why the panel count was reduced despite my submission of a certified structural engineer’s report supporting the original plan. No documentation has been provided to justify their decision, and no refund or compensation has been issued. I respectfully request BBB continue to mediate this matter or advise on further steps I may take to seek resolution.

  
  
  
  Regards,
  
  
  
  Natella And Vigen Garamova And Karapetyan

   

  Subject: I do not accept the response made by the business to resolve this complaint
  Attachment(s): Certified structural engineering report with calculations and company stamp, original system proposal.
  
  To BBB Complaint #23399738:
  I do not accept Tesla’s response, as it fails to address the core issues in my complaint and offers no path toward resolution.
  Despite repeated requests, Tesla has not provided:
  A written explanation for the reduction of my solar system from 23 panels to 11
  Copies of structural assessments, reports, or photos justifying this decision
  Any confirmation of inspector qualifications
  A refund of the partial deposit or reimbursement for the certified structural engineering report, which confirmed the roof's adequacy
  Tesla unilaterally altered the contract without my consent, offered no documentation to support its claims, and has caused financial and emotional hardship by delaying the project for months.
  I have attached the report from an independent licensed structural engineer, which includes full structural calculations and the company’s stamp. The report clearly confirms that the roof structure fully supports the original 23-panel design. There is no structural justification for reducing the system size, and the calculations make this unequivocally clear.
  
  I respectfully request the following resolution:
  Full installation of the originally agreed-upon 23-panel system, as justified by the certified engineering report; or
  Full refund of the partial deposit and engineering fees; plus
  Reasonable compensation for financial loss and time due to Tesla’s mishandling
  If no satisfactory resolution is offered, I am prepared to escalate this complaint to state regulators, consumer protection agencies, and pursue legal action.

  
  Sincerely,
  Vigen Karapetyan and Natella Garamova

  Business Response

  Date: 07/01/2025

  A Tesla employee has been in contact to work through this
  issue with the customer in the past 7 days.  Should the customer have any
  follow-up questions or concerns, we encourage them to contact the Tesla
  employee they have already been working with directly.

  Customer Answer

  Date: 07/02/2025

  Complaint: 23399738
  
  
  
  I am rejecting this response because:

  I did receive a call from the installation technician, but he was only prepared to install fewer solar panels than I originally requested. I specifically ordered 24 solar panels intended to provide a 100% offset. The technician stated that he would escalate the issue to a manager, but I have not received any follow-up communication since then. The issue remains unresolved.

  Order EN8717229
  Please see the attached letter and calculations for the solar system from the registered engineer. 
  
  
  
  Regards,
  
  
  
  Natella And Vigen Garamova And Karapetyan

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around April 14, 2025 I got a notification through Tesla Solar App that my solar system is not producing power. I tried whatever debug they asked me. On April 22, 2025 a technician came out, ***** ****, and after he checked it out, he said that the hardware, the inverter, is bad and a replacement inverter needs to be ordered. Note that my system is still under warranty. He submitted the order. I have been following up and talking to either a chat agent or a live agent via phone and was always told that parts are on order and it takes 6-8 weeks for delivery. Today, just now, a chat agent said that a replacement inverter order has NOT been approved by solaredge and hence no replacement part order has been placed. I have been down now for over 6 weeks and have produced no electricity. This is totally unacceptable. I was constantly given wrong and misleading information. Someone needs to take immediate action and get this problem fixed NOW. If you were in my shoes, how would you feel, betrayed!!

  Business Response

  Date: 06/10/2025

  A Tesla employee has been in contact to work through this
  issue with the customer in the past 7 days.  Should the customer have any
  follow-up questions or concerns, we encourage them to contact the Tesla
  employee they have already been working with directly.

• Initial Complaint

  Date:06/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today, June 1, 2025, over a month after the trade-in, Tesla has not issued payment for the agreed-upon trade-in value of my vehicle. Despite multiple attempts to contact Tesla via email, text and phone calls I have received its being worked and should be taken care of to 6-8 weeks to check back later. This delay has caused financial hardship and frustration, as Tesla is profiting from the sale of my vehicle without compensating me.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Tesla Solar 11.5 kw system and powerwall 3 2. I paid $50,000 3. Installed on 3/25/2025 4. I made numerous contact with company on several occasions and they failed to have my system to work. 5. It is very difficult to do business without a phone number, nor ability to conduct easy communication. 6. Emails are not prompt reply 7. They are suggesting to wait 5-6 months to troubleshoot is not acceptable 8. They did not install completed on 3/25/2025 & left site before getting everything to work. I would like to demand installers or contractors to come back and finish produce and make sure it works

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tesla Cybertruck on May 20, 2025, directly from a Tesla showroom. Before I even drove the vehicle off the lot, I noticed that it had several areas with visible damage. I immediately brought this to the attention of the sales representative, who told me that it is common for these trucks to come with minor issues, but assured me that repairs would be quick and simple through Teslas service department.He advised me not to worry and to bring the vehicle back the next day, promising that the repairs would be handled swiftly.However, when I returned the next day to the Tesla *************** I was told a completely different story. The service team informed me that these types of repairs take a long time, and that I would have to wait until the parts arrived. They would contact me when the parts were ************ that point, I explained the situation and told them that the salesman had guaranteed a fast resolution. I then requested a replacement vehicle, since I had been misled into accepting a damaged one.Tesla responded that since the truck had over 50 miles on the odometer, they could no longer replace it. This was extremely frustrating, as the truck only had 58 miles, and 4 of those were factory miles at delivery.I left the Cybertruck at the service center after they told me the parts would be expedited and that repairs would be completed by May **********, on May 31st, I received a new message stating that the truck may not be ready until June 6, and even that date is uncertain. This is extremely disappointing, especially because I had already scheduled an external company to wrap the truck based on the original repair timeline. This experience has been deeply frustrating and unprofessional. I feel misled by the Tesla sales team, and I was denied a fair chance to receive the new vehicle I requested before taking possession of the damaged one. Had I known the delays would be this long, I never would have accepted the delivery.

  Business Response

  Date: 06/13/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their repair concerns within the past 10 days. Tesla has provided our position to the customer and considers the matter closed.