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Auto Manufacturers

Tesla, Inc.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,339 total complaints in the last 3 years.
1,092 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased solar for my house in 2018 originally through Solar City. Solar City was bought out by Tesla. Since the purchase of my solar for my home my inverter has gone out twice. The first time my inverter went out it was around 2020, it was out for two months, I could not produce solar for my home on the two hottest months of the year July and August. My inverter was finally replaced but in June of this year I was notified by Tesla that my solar system was down again. I called Tesla and spoke to technical support they had me troubleshoot my system and they determined that it was my inverter again. They sent someone to my house maybe a week later just for him to tell me that it was my inverter which I already knew. I was told it would be about a month for me to receive a new inverter because the inverters were not carried in their warehouse but had to come from the manufacturer. Its been close to two months and I still do not have my inverter. I'm not able to produce solar for my house on the hottest months of the year. I was told last time my inverter went out that I would receive a credit but when it came time for the credit I received nothing. I am not happy with this happening for the second time in just two years and I am not happy with how this company is handling the issue. Feel free to contact me with any further questions.
Business Response
Date: 08/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our Tesla solar panel was powered on on May 10 2022. It was broken after only 2 months. It is no longer generating any electricity. Tesla customer service asked me to wait for 2 months to have it fixed. I They gave me the service scheduling team's phone number **********, which is always busy with a full voicemail. I called the regular Tesla customer service and requested a callback from the scheduling team a week ago, but never got a call. They just told me that they already knew about this issue, and there was nothing they can do. I just spent $20k to get this piece of junk. This is horrible horrible service I ever had. I have already waited for 3 weeks and don't have an update from Tesla. Please help me push Tesla to fix it as soon as possible. Really appreciate it.
Business Response
Date: 08/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Overall, the Tesla Solar customer service is really bad. My solar panels were installed in May 2021, after almost a year long wait. They initially told me the process normally takes about 3 months but due to COVID it may *********** months but in mycase it took about one year. Anyhow, I handled that part. But the real concern now is that my SMART solar credit application is still pending because the Tesla team have no time to process my application on their end. I am not receiving the SMART solar checks from past one year. In january 2022, my smart solar application was cancelled because Tesla didn't complete the requirement, and therefore that application was cancelled. On my request and follow up, Tesla resubmitted the application and the process started again but it's still pending. Since March, I am following up with the Telsa solar support, as they are continously delaying the process. I spoke to MA Smart Solar team to understand what is causing the delay and they told me that telsa needs to submit the claim form and until then they can't process the application. I explained all this to Telsa support, and their ongoing reponse is "There is an extensive back log and they are working as diligently as they can. Regrettably there is no update to give". There is no option to escalate the issue, they repeat the same mesaage again and again. Does it take over 5 months to submit a claim form ? If they have extensive backlog then why are they accepting new applications, they want new customers but give a dam about existing customer. Is that the way to do business ? Who can address this issue and how soon ? They can pull my customer recording using my email or address. Please contact me if you need any additional info. Thanks!
Business Response
Date: 08/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/26/2022
Complaint: 17716045

I am rejecting this response because: Please reopen the case, the issue is not resolved. How can I respond to the satisfaction, when the response from the business was that " We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint". They are saying the same thing from the past 6 months..

Regards,

***************************
Business Response
Date: 09/01/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 09/01/2022
Better Business Bureau:

Telsa team submitted the claim form so this issue is now resolved. you can close the case now.
Regards,

***************
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Tesla Solar system which was installed by Tesla Energy in December 2020 has failed twice. The first time was in March 2021 when the system was approved to operate. Within 2 days the SolarEdge HD ***** inverter failed and it took over a month for Tesla to replace the brand new Solar Edge inverter. Now in July 3, 2022 the Solar Edge inverter (less than 18 months old) has failed again. My $50,000 solar and battery system has been out of service since July 3. Tesla visited in July 26 and ordered a replacement inverter. I contacted both Tesla and SolarEdge this week August 12 and neither can provide any updates on getting my system repaired. At this point I am losing $100 of dollars per week and Tesla cannot provide any ETA on a fix.
Business Response
Date: 08/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My safety concern is with the 17 inch screen. Originally in the information about the car before it was purchased, the manufacturer said that the screen would tilt left or right to give the drive better a better view and access to the touch screen. I have talked to service about this issue and they have said they do not plan to retrofit our cars with the motors to make the screen move. This is now working on the same car that is one year newer. We were promised this and I believe this issue with the screen not moving is a serious concern. You cannot see the screen as well or touch it as well because it does not tilt towards the driver. Please investigate this problem, it is dangerous."
Business Response
Date: 08/15/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their touchscreen concern within the past 3 days. Tesla has provided our position to the customer and considers the matter closed.
Customer Answer
Date: 08/15/2022
Complaint: ********

I am rejecting this response because:

even though I talked to the service manager, he just said they would not fix it. this item was promised when I bought the car. I sent over proof from their website, but they still decline to fix it. Tesla needs to be helped accountable for advertising something their car dies not have. I want my car fixed
Regards,

*********************
Business Response
Date: 08/15/2022
Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking touchscreen retrofit, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.
Customer Answer
Date: 08/15/2022
Complaint: ********

I am rejecting this response because:

they need to fix this. it was in the ad when I bought the car

Regards,

*********************
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have solar panels installed by Solar City, now Tesla. We had a bad hail storm that caused an Arch Fault 050 on our Inverter. I got a tech out and he didn't know where the inverters were, our first problem. He said it wasn't working and went back to the shop. There he put in the report that the re-installers, we had our roof redone in 2021. That the installers, a Tesla certified installer, pinched a wire or something and that caused the problem. Now Tesla says our warranty is Void. Problem is, the tech didn't even get on the roof to inspect. This tech shut off our inverter, thus we didn't have a working system on those panels. Now Tesla says we need the 3rd party installer to remove the panels, get proper equipment and get inspected by Tesla before we get the warranty back.In the meantime, I noticed the inverter turned off and went to turn it back on and did the diagnostic myself, via Internet, and it is running smoothly now.I told this to the customer support person I have been in contact with and they want to charge me $200 to send out a second tech to re-inspect our system.I said it should be that Tesla would want to send someone out as a 2nd opinion to get this rechecked since there seems to be an issue. They won't budge and we can not contact a supervisor or manager as the customer support said we can not talk to anybody but them.I will bow down and get the inspection so we can determine that the first inspector was at fault and has caused a lot of heartache.As I told the person I am talking to, I will be with the 2nd tech and make sure I get a fair shot and that everything works as expected and a good report comes back.Our system is producing energy and sending signals, all as expected.
Business Response
Date: 08/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought my car in for repair October of 2021 because of no A/C. Refrigerant leaked out but the tech couldnt find the leak so he put in some dye. Come **** of 2022, brought my car back due to no A/C and this time tech found the leak and problem solved. Or so we thought. Were out $600 at this point to fix this problem. Its now August, during the hottest summer months and still No A/C. Brought my car in again and this time they just went too far. I was quoted $1,800 to fix the same problem. Again charging for detecting refrigerant leak for $400. When I brought it to their attention that I had paid for detecting Refrigerant Leak in **** so I shouldnt have to pay for it again, the service rep says no its for a different part, now the problem is the condenser needs replacing. The supervisor named *** is never there. And this service adviser named ***** was very dismissive and rude. Ive had it with these untrustworthy people. When I brought my car in this past Monday to fix the problem once and for all, my car was still in the parking lot and the service adviser goes, we found another leak in your carhow? My car is still in the parking lot? Enough is enough. I told them dont touch my car and went to pick it up from the shop. On my way out, I asked how did you find another leak in my car if it was still parked in the parking lot and she goes, they have a computer in the back that shows where the leak is I paid $490.10 on **** 11, 2022 & & $156 on October 24, 2021 And still my A/C is not working. I want a refund of $646.10
Business Response
Date: 08/16/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer Answer
Date: 08/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
Date:08/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They took my car in after 4 months of them canceling my appointment. They were telling me they didn't have the part which in fact they did. They fixed my car partially and told me i need to tow it home. They said it was a broken Fore-link. After doing research they were not honest with me and it was the subframe was damaged. They are not willing to take it in and fix it when it is under warranty.
Business Response
Date: 08/16/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their concerns within the past 2 days. Tesla has provided our position to the customer and considers the matter closed.
Initial Complaint
Date:08/11/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Tesla solar panels, and the inverter in the panels was not responding; I had a Technician come out in April 2022, and they ordered an inverter. I was told that the inverter would arrive in a week or so, and Tesla would contact me for an appointment to install it. It has been four months; I have not received the inverter. I am still paying monthly for my solar contract; however, I am not using my solar panels. I am paying for a service that is not being provided. I contacted Tesla several times, and every single time, they gave me an ETA of a couple of weeks; it has been four months. I spoke to management and asked for the matter to be escalated, and they did not escalate the issue. I am fed up with Tesla's service; customer service is one of the worst. I asked to terminate my contract, but they will not let me do that either.
Business Response
Date: 08/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/23/2022
Complaint: 17700902

I am rejecting this response because:

Regards,

******* Tulsi
Customer Answer
Date: 08/23/2022
Complaint: 17700902

I am rejecting this response because: the business did not reach out to me with a resolution, this is the response I received:
Hello *******,

This is ****** with Tesla Energy. I hope you are doing well.

I am reaching out at your request to address the concerns you have regarding your system. Feel free to respond to my email directly, and I will do my best to assist you.

I look forward to your response.
I responded back and inquired for a resolution, they did not response back.

Regards,

******* Tulsi
Business Response
Date: 09/01/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 09/01/2022
Complaint: 17700902

I am rejecting this response because:I received a generic email (see attachment) from ********************* on 8/19/22, I responded back the same day (see attachment) and I have not heard back from her or any other Tesla employees. So Tesla is still not helping me, the lack of response shows the terrible customer service that ********************** has.

Regards,

******* Tulsi
Initial Complaint
Date:08/11/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted to place an order for a used 2021 Tesla model 3. While applying to buy the vehicle Tesla charged me $1500 upfront but then denied my application for financing keeping the $1500. I feel like that was a complete scam. If you are going to deny a purchase of the vehicle then you should not be charging $1500 and keeping the money. Attached is the communication I received from the sales person.
Business Response
Date: 08/16/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales Manager has been in contact with the customer to address their request to be refunded within the past 2 days. Tesla has presented our position to the customer and stands firm on its decision.

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Tesla, Inc. is NOT a BBB Accredited Business.