Business Profile

Auto Manufacturers

Tesla, Inc.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,330 total complaints in the last 3 years.
1,090 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my solar panels installed on April 6th with 4 powerwalls. On July 13th, I noticed my. Solar panels were not charging. I also saw the energy from my powerwalls get depleted. From the 13th I have had no solar power. I contacted Tesla multiple times and they kept telling me there is a small group that handles this and to give them two weeks to either resolve this remotely or on site. It's almost been a month and I have had no response from anyone despite multiple calls to them. I still do not have solar and I am paying a electric bill and a solar loan bill.
Business Response
Date: 08/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/24/2022
Complaint: 17696134
I am rejecting this response because:
While I agree the Tesla employee called me on Saturday to find out the issue and i was not available as I work nights. I tried to call Tesla back but they have ***** minute call wait times. The person that called and left me a voicemail noted that there was a ticket opened and would want me to call back to use the troubleshooting steps. I Called Tesla on Friday 8/19 around noon and spoke with their employee *** who stated that she was going to escalate the issue and a Tesla employee should call me back within 2 day. However, the people that call me back do not seem to be familiar and I have to keep repeating myself over and over again. I tried to reach out to Tesla today as well and awaiting their call back as it was again a 40minute wait time. I do not mind waiting to speak to someone even for an hour if that would resolve my issue but all i get is generic responses and no solution yet. Its been 1 month and 11 days with no solar generation with extremely poor company response.

Regards,

*****************************
Business Response
Date: 09/01/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. When Tesla inspected my roof to determine viability, they said the roof was good. 2 years later my roof failed due to weight of panels an had to be replaced. Tesla came out and removed the panels they had installed.2. It took Tesla 5 months with many calls and chats to get them to come out and re-install the panels, costing me lost solar production.3. Upon re-installation the workers broke a panel. Stated they would replace it in 2 days 4. It's now been 4 months since they broke my panel. They keep saying they are "checking inventory" and that someone will call, but no one ever does. I am losing solar production because of this in addition to having paid for a panel they broke.
Business Response
Date: 08/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In late 2021, I purchased a Tesla *********** system with a Powerwall back up battery. I paid approximately $40k for the system that was designed to sustain our house's energy consumption. In April, the system was installed and ran as expected until early July (three months later). In early July, the system started failing and not producing the energy expected requiring us to relay on energy from the local power company grid. I've attempted to resolve this issue with Tesla on several occasions through multiple phone calls. Each phone call ends with the same response, "we identified the problem, the part is on order and will take weeks to arrive, be scheduled and installed. We are now 4 weeks out from when I initially reported the problem and still no movement. I am repeatedly told by the representatives that the warehouse is out of stock and there's nothing they can do. In the meantime, I'm paying Tesla for the system I financed. A system that is not working. At the same time, I'm having to pay our local energy company for the energy we're drawing from the grid that the system is not producing. I have the Tesla app that monitors production and can show what's going on. Prior to the system failure, the system was sustaining our energy consumption at a rate of 90% + solar. For the last month, we have been less than 5% solar. Tesla is not taking any significant measures to resolve my issue and is not willing to pay for my energy **** being incurred. In essence, we're paying for two energy bills now. I need help getting my system fixed timely.
Business Response
Date: 08/14/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day, I purchase a solar system from Tesla in December 2021 it was working up until July 9, 2022. I call customer support and they inform me that the inverter had stop working over the phone. They kept giving me different dates they didn't show up until the August 5, *************************** that the inverter had to be change. I was told that they would order the inverter and there is not timeframe. I called and was told to wait. Today I received a date of September 15th. This system was paid for in cash and the urgency to fix our system is no longer there. I have to be my own project manager following up with call and emails with no direct answer. In this time I also have to pay the full electric bill which defeats the purpose of having the panels installed.
Business Response
Date: 08/14/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/22/2022
Complaint: 17692224

I am rejecting this response because:Hello ******, I was wanted to reach out and let you know that Tesla *** still havent fix the issue or reached out to me directly. Our system is still not working.

Let me know if anything else is needed.

Thanks

Business Response
Date: 08/29/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Customer Answer
Date: 09/15/2022
Complaint: 17692224

I am rejecting this response because: Hello ******, I just wanted to let you know that Tesla *** Still didnt fix my issue they had schedule to fix the problem today and early this morning I got a text that they didnt have the parts after they had told me they had the parts before.

Regards,

***************************
Business Response
Date: 09/22/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 09/23/2022
Complaint: 17692224

I am rejecting this response because: The solar stop working onJuly 10 and They cant give me a date or time that they will fix the issue

Regards,

***************************
Customer Answer
Date: 09/23/2022
Complaint: 17692224

I am rejecting this response because:The solar stop working onJuly 10 and They cant give me a date or time that they will fix the issue

Regards,

***************************
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an issue with my Tesla so I brought it in to the *************** faculity on Saturday August 6, 2022 at 7:45 am. They were suppose to replace a part and I was suppose to have my vehicle back within a day. I heard nothing Saturday or Sunday. The communication with the service department has alway been horrible. They do not call ever. You just receive text which they don't respond to if you reply. I work on Monday so I called Sunday to a number I found on the internet for Tesla and was routed from ************ to the *************** service department. We spoke to **** at the service center who was less than knowledgable on the situation and had to speak to a mechanic. They apparently were having issues with the Firmware. **** gave us excuses after excuses on why it was not ready and they have no idea when it will be. **** said he would call me today, Monday, in the morning to give me an update which OF COURSE he did not. In addition, I asked for a supervisor to call me which also did not happen. It is the end of business 3 days later and I have still not heard from them. I want my car back in working order and if they put in a defect part which is causing the issue than get one that is not defected. The Firmware even with an issue does not take three plus days if the people working on know what they are doing!!!
Business Response
Date: 08/11/2022
A Service agent has been in contact with the customer to address their concern regarding their reported poor experience within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been a customer of ********************** Solar since they were known as Solar City. In early April this year we had our solar panels removed for a re-roof project. The re-roof was done in less than a week. I reached out to Tesla to schedule our reinstall in April as soon as the work was complete. At first the reroof specialist assigned to our case was responsive but she asked multiple times for a copy of the inspection report. I provided the report on April 29th. After multiple emails from me asking for an update, I was asked to send a picture of the report in one picture. That email from Tesla was on May 11. I provided the requested picture, but that was the last correspondence from my removal and reinstallation specialist. For some reason Tesla hides and phone number contact information. Thats not a great sign for such a large company that deals in a retail environment. Since we could not find a phone number for them, I reached out through their online maintenance chat feature using their website. Unfortunately they were no help and told me that I had to use their specialist that was assigned to my case. I had been reaching out to this person on an almost weekly basis with no response. Finally on July 13, after threatening legal action, I received an email stating that my reinstall was schedule for 8/3. On 8/3 the crew showed up, worked for half a day, claimed it was too hot to continue (it was *************** ********), and said that they would be back to finish on Friday. Not surprisingly they never showed back up. The customer service from ********************** has dropped off significantly. Please take this into account if you plan on getting solar panels from them. Im sure there are better companies that provide that service at a better cost and that dont hide their contact information if you have issues.
Business Response
Date: 08/14/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:08/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting since April for Tesla Solar to replace/repair two solar inverters in my home solar system I have requested a status update multiple times and have only been told in process, no ETA. I continue to pay my solar monthly charge ($440+) but with no solar sell back to APS my APS bill adds an additional $400+ Per month. Unsure what additional information would be useful but will provide anything that would be required.
Business Response
Date: 08/14/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/15/2022
Complaint: 17682952

I am rejecting this response because: this response does not provide me with any resolution or timeline to resolve this issue.

Regards,

*******************************
Business Response
Date: 08/19/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/19/2022
Complaint: 17682952

I am rejecting this response because: I recd a response from Tesla that offered NO resolution and I will continue to reject meaningless responses I need to know when there is any meaningful timeline to resolve my issues so I can understand what legal action I need to pursue.

Regards,

*******************************
Customer Answer
Date: 08/22/2022
Complaint: 17682952

I am rejecting this response because:: I recd a response from Tesla that offered NO resolution and I will continue to reject meaningless responses I need to know when there is any meaningful timeline to resolve my issues so I can understand what legal action I need to pursue.

Regards,

*******************************
Business Response
Date: 08/29/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/29/2022
Complaint: 17682952

I am rejecting this response because: I heard from a Tesla employee over a week ago indicating he was my contact but I havent received any information about the status of my repair. I have sent a follow up email and havent recd a response. I want to know when my solar inverters will be replaced and until such time will not accept this issue is resolved. As a reminder, this has been ongoing since April and I am paying for my solar system AND my electricity bill which has been a hardship.

Regards,

*******************************
Customer Answer
Date: 08/30/2022
Complaint: 17682952

I am rejecting this response because: I heard from a Tesla employee over a week ago indicating he was my contact but I havent received any information about the status of my repair. I have sent a follow up email and havent recd a response. I want to know when my solar inverters will be replaced and until such time will not accept this issue is resolved. As a reminder, this has been ongoing since April and I am paying for my solar system AND my electricity bill which has been a hardship.

Regards,

*******************************
Business Response
Date: 09/06/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Customer Answer
Date: 09/06/2022
Complaint: 17682952

I am rejecting this response because:
I have been in contact with Tesla and understand an appt has been scheduled. I will continue contact with Tesla, but until repairs are complete I do not want to close my complaint. Thank you

Regards,

*******************************
Customer Answer
Date: 10/17/2022
Complaint: 17682952

I am rejecting this response because:Per your directive, I am asking to reopen the claim referenced in this email. The original service request was to replace two solar inverters. After 5 months they arrived on 9/10 but only ********* solar inverters. It has now been over 30 days and I havent recd any information about when the repairs will be completed.

Thanks for your help in this matter

Regards,

*******************************
Business Response
Date: 10/24/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Tesla Wallcharger and had it professionally installed by an electrician (********************, ******** ******) during December 2020. It was functioning and worked for a Tesla Model Y I received late December 2020. The Tesla wall charger worked great. Mach of 2022 I sold my Tesla Model Y and bought a ****** RAV4 Plug-In. Using a certified adapter allowed me to charge the ****** RAV4 Plug-in (it converted the Tesla to J1772 standard plug) and had no problems charging multiple times a week until July 2022. The Tesla charger stopped charging the ****** in July 2022. I called Tesla two times and ruled out the problem was the adapter used to charge the ****** as it worked using other Tesla Wall chargers not at my home. Tesla stated they could see something was a problem with the wallcharger since it was connected to WiFi but refused to do anything unless I plugged it into a Tesla, took a day/time stamp picture and they would confirm any issues. The charger does not work and has a 4-year warranty Tesla will not honor. I ended up purchasing a well reviewed charger and paid an electrician to properly install the new charger. The new charger works fine. Now I have a Tesla Wallcharger Tesla refused to do anything about (even under warranty) and I cannot in good faith even give it to someone to use. This is a waste of my money/time, and a waste of resources (the charger itself). Is there anything more I can do other than file a formal complaint Tesla will not service or warranty their own charger?
Business Response
Date: 08/12/2022
The Home Charging team has been in contact with the customer to address their concern regarding their wall connector experience within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Tesla had an service appointment on morning of friday 7/29/22 to replace the front windshield. Originally it was promised a 4 hour wait. But the service adviser said it may take longer and gave me Uber credit to leave the service center and come back later the same day.I also advised the service person that the front trunk should not be closed all the way. Only half way because it may not open. But one could pull a cable to open the front trunk (Frunk).The car was NOT done the same day. And the adviser sent the uber credit too late (around 7 hours later!) and I had to pay the uber out of my pocket. I was not familiar with the Uber system.And I msg Tesla service center and said it's ok if they didn't finish the same day if they provide free ride share credits. I assumed it would be done quickly.Tesla left the car sitting outside with cracked windshield. There were alot of big cracks and water leaked inside the car because it rained that evening. Causing potential mold and electrical problems.On Wed Aug 3, or 12 days later, a different advisor finally called me and said the Frunk could not be opened. I came right away and found someone at Tesla completely shut the Frunk. Making it difficult to open. I would had to bring the car to a bodyshop and paid to have it opened.This same advisor also said Tesla service center does not service salvaged or rebuilt title vehicle. And he was doing me a favor by servicing my vehicle because it's rebuilt. Other advisors said it's not true.I found one of the manager who said he knew how to open the frunk through accessing from a tire well. However he said no matter how bad the service experience was, they would not make any effort to adjust the price or do anything else to make a customer satisfied. And I was promised the windshield would be replaced by the end of the next day, Thu Aug 4th.That did not happen. I asked in a msg. Aug 5th, an advisor called and said they had to order more parts....
Business Response
Date: 08/11/2022
A Service agent has been in contact with the customer to address their concern regarding their reported poor experience within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Customer Answer
Date: 08/18/2022
Complaint: 17679109

I am rejecting this response because:This has NOT been resolved. Tesla still has not adjusted the price as promised. And job is not done due to not getting parts as promised.

Regards,

***** ****
Business Response
Date: 08/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their request to discount the windshield repair within the past 13 days. Tesla has provided our position to the customer and considers the matter closed.
Customer Answer
Date: 08/24/2022
Complaint: 17679109

I am rejecting this response because:
I was notified that the job was finished on Friday, 8/19/22. Within a few hours, I arrived at the dealership to pick up the vehicle. However, the right side of the front bumper was hanging down. And it looks like there were scratches on that side of the bumper and a black streak with a tiny cut on the right front tire.
The service advisor was informed immediately. But he said i had to email someone to resolve this. But I had to leave so I left the car there untouched. I never even gotten inside the car that day. Police was called to file a report but I didn't have time to wait.
Next day, I had time so I went to the dealership again and waited for the police to arrive. The operations manager happened to be there. But again, he said he could do nothing and i was told to email this incident. They kept repeating that my car was salvaged. Therefore the damage was pre-existing or something like that. i responded and said just because my car was salvaged and ugly or I'm poor it doesn't mean my car and i should be treated like this. I still have rights like everyone else. The car was ready to be painted and had no dent/scratch etc. I took it in for a same day windshield job. Not a 3 week job like it turned out.
The operations manager also said they will be able to pull security footage to show pre-existing damage when I drove the car in for service. I can't wait to see that.
The police officer said since this happened while the car was under Tesla's care, this was a civil matter and he would not write a report. He did not even facilitate the exchange of information. The only contact info I received was an email address. No name or phone number at all. I complained but he would not do anything else.
On Sunday, I got a ride and took the car back. Tesla cancelled the free uber rides and didn't allow me to use it to pick up my vehicle on Sunday. I guess they expect everyone to pick up the vehicle right away with no delay.
Before I got into the car to drive it away, I notices there were more damages and issues. Inside of the A pillar had scratch from the windshield install. There were black glue (probably windshield glue/silicone) on doors, roof, dash panel, etc. C pillar covers were not reinstalled all the way.
I also emailed pictures to *********** But he said he won't be available later because he is taking days off very soon. I suggested he send an adjustor/inspector to see the damage.
I don't know if this would be resolved quickly. But I may go ahead and have the bodyshop fix some of the damages so I can have the car painted and use the car.
Regards,

*******************
Customer Answer
Date: 08/25/2022
Complaint: 17679109

I am rejecting this response because:I was notified that the job was finished on Friday, 8/19/22. Within a few hours, I arrived at the dealership to pick up the vehicle. However, the right side of the front bumper was hanging down. And it looks like there were scratches on that side of the bumper and a black streak with a tiny cut on the right front tire.

The service advisor was informed immediately. But he said i had to email someone to resolve this. But I had to leave so I left the car there untouched. I never even gotten inside the car that day. Police was called to file a report but I didn't have time to wait.

Next day, I had time so I went to the dealership again and waited for the police to arrive. The operations manager happened to be there. But again, he said he could do nothing and i was told to email this incident. They kept repeating that my car was salvaged. Therefore the damage was pre-existing or something like that. i responded and said just because my car was salvaged and ugly or I'm poor it doesn't mean my car and i should be treated like this. I still have rights like everyone else. The car was ready to be painted and had no dent/scratch etc. I took it in for a same day windshield job. Not a 3 week job like it turned out.

The operations manager also said they will be able to pull security footage to show pre-existing damage when I drove the car in for service. I can't wait to see that.

The police officer said since this happened while the car was under Tesla's care, this was a civil matter and he would not write a report. He did not even facilitate the exchange of information. The only contact info I received was an email address. No name or phone number at all. I complained but he would not do anything else.

On Sunday, I got a ride and took the car back. Tesla cancelled the free uber rides and didn't allow me to use it to pick up my vehicle on Sunday. I guess they expect everyone to pick up the vehicle right away with no delay.

Before I got into the car to drive it away, I notices there were more damages and issues. Inside of the A pillar had scratch from the windshield install. There were black glue (probably windshield glue/silicone) on doors, roof, dash panel, etc. C pillar covers were not reinstalled all the way.

I also emailed pictures to *********** But he said he won't be available later because he is taking days off very soon. I suggested he send an adjustor/inspector to see the damage.

I don't know if this would be resolved quickly. But I may go ahead and have the bodyshop fix some of the damages so I can have the car painted and use the car.

Regards,

***** ****
Business Response
Date: 08/25/2022
Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking additional repairs be covered, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.
Customer Answer
Date: 08/25/2022
Complaint: 17679109

I am rejecting this response because:
the business didn't address any of the issues I wrote.

Regards,

*******************
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2016 Solar panels installed NOTE Solar Contract includes 10 year roof warranty. 28 Sep 2021 spoke to ********************* about emergency solar panel removal.29 Sep 2021 ******************* said no such thing as emergency removal could talk to third party and closed my case.10 Dec 2021 ******************* told me to call ********** to open new case for emergency removal of solar panels.10 Jan 2022 ***************************** contacted me about removal questions.8 Feb 22 ***************************** stated removal would be April 22. 22 Feb notified solar panels would be removed. 24 Feb 2022 Tesla solar panels removed. 1 Mar 22 Roof replaced. 1 Mar 22. Called ********************************* who scheduled my removal of solar panels and told him boards had to be replaced. He told me they were aware of leaking with solar panels. He told me to call customer care at **********, send pictures and they would take care of me. 1 Mar 22 contacted Tesla customer care *************************** about boards being replaced where pucks were placed during initial installation. Same day I provided pictures roof boards, contract, checks and garage damage.8 Mar 22 ******** sent copy my contract showing warranty + said escalated to Operations Team. 12 Apr 22 over a month I sent email to ******** asking for resolution+ talk to someone future damage. 13 Apr 22 ***** said he was in training but they are ready to put solar panels on. I told I have no resolution about my boards for my roof and although I requested no one has talked to me about how to prevent future damage to my new roof. I made it clear about Tesla's poor customer service. 20 Apr 22 contacted ************************************* Tesla Rep because no further correspondence from ******** who said he would not desert me during process. 5 May 2022 ******** received roof pictures then asked pics in attic, ******** was on phone when roofers were here didn't ask for. I was told she also was talking to Operations. No further contact but still took auto pay monthly Mar-June total $571.88. I stopped auto payment in July22.
Business Response
Date: 08/19/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/22/2022
Complaint: 17684734

I am rejecting this response because: The email only asked what the situation was. I responded the same day. No other emails have been received.

Regards,

*************************
Business Response
Date: 08/29/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/29/2022
Complaint: 17684734

I am rejecting this response because: I replied to the Representative but there has been no reply. I received a text stating panels would be reinstalled on my house today. I replied I was in dispute with Tesla and not to reinstall. I received no reply but no one showed up at my house today. The reps name was *********************************. This is the same person who helped with removed and told me ******* care would help me and told me others had issues with holes left from installs. This person gave me the ************* number where I spoke to *************************** who ghosted me.

Regards,

*************************
Customer Answer
Date: 08/30/2022
Complaint: 17684734

I am rejecting this response because:I replied to the Representative but there has been no reply. I received a text stating panels would be reinstalled on my house today. I replied I was in dispute with Tesla and not to reinstall. I received no reply but no one showed up at my house today. The reps name was *********************************. This is the same person who helped with removed and told me ******* care would help me and told me others had issues with holes left from installs. This person gave me the ************* number where I spoke to *************************** who ghosted me.

Regards,

*************************
Business Response
Date: 09/06/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 09/06/2022
Complaint: 17684734

I am rejecting this response because: the response is stating what should have happened for example inspection before repair and a site visit This was not the direction given to me by the Tesla Rep. *** Tesla is making me responsible for what the Representative did NOT do. Any trying to find reasons not to honor the warranty. Spoke to two representatives who both cut off all communication after stating they forwarded my request to "Management. *** the response states they can not inspect the damage because it has been repaired when I spoke to Tesla BEFORE and sent pictures the same day.

Regards,

*************************
Customer Answer
Date: 09/07/2022
Complaint: 17684734

I am rejecting this response because:the response is stating what should have happened for example inspection before repair and a site visit This was not the direction given to me by the Tesla Rep. *** Tesla is making me responsible for what the Representative did NOT do. Any trying to find reasons not to honor the warranty. Spoke to two representatives who both cut off all communication after stating they forwarded my request to "Management. *** the response states they can not inspect the damage because it has been repaired when I spoke to Tesla BEFORE and sent pictures the same day.

Regards,

*************************
Business Response
Date: 09/12/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 09/14/2022
Complaint: 17684734

I am rejecting this response because unfortunately Ms. ********** has not responded back to me since Sep 6, 2022. I responded the same day I received the email on September 6, 2022. I did everything the Representative told me to WHILE the Roofer was here standing in the same room.

Regards,

*************************

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