Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,330 total complaints in the last 3 years.
1,090 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While I was driving in self driving mode, the car over corrected and hit the center divider on the freeway. My insurance had placed the fault on me since there was no other cars and I have received no help or contact from Tesla.
Business Response
Date: 08/08/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate Agent has been in contact with the customer to address their Autopilot concern within the past 24 hours. Tesla has provided our position to the customer and considers the matter closed. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer Answer
Date: 08/16/2022
Complaint: 17677524

I am rejecting this response because:Hello, I just received an email about my case being closed because Tesla submitted their response but I didnt contact BBB if I was satisfied with it. Tesla just contacted me yesterday and I was never given a resolution, how could they have given the BBB one without giving me one?

Regards,

*************************
Business Response
Date: 08/22/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate Agent has been in contact with the customer to address their incident claim within the past 7 days. Tesla has presented our position to the customer and stands firm on its decision.
Customer Answer
Date: 09/19/2022
Complaint: 17677524

I am rejecting this response because:Hello, per the Tesla rep, someone was supposed to get back with me acouple weeks after speaking to him. Its been a month now and I have heard nothing in response to my complaint.

Regards,

*************************
Business Response
Date: 09/19/2022
Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking incident data be communicated to them prior to given timeframe, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.
Initial Complaint
Date:08/05/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a Tesla Model Y in February of 2022. I was told by the sales agent that the car would be delivered by May with no worries. The month of May came around, and the delivery date got changed to June and was promised to me that in June, I would have the car. Then June came, and Tesla still did not have updates and later increased the delivery date to October-December of 2022. I called the sales agents and managers they had promised me each time my car would deliver on time, but that never happened. Now I have a super long date that I cannot afford at this time. I had sold 2 of my cars in May and June, expecting the Tesla would be delivered in May or June as I was promised. But I now am left hanging and no car. I had the payment ready and everything, but I am so beyond frustrated that my car is not here. I also had done the project of installing the electric charge station and put all my effort and money into having and preparing for this Tesla. I have attached my reservation number and the car type in the supporting documents section. I would like Tesla to resolve this issue and deliver my car to me.
Business Response
Date: 08/12/2022
A Sales agent has been in contact with the customer to address their concern regarding their delivery experience within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Customer Answer
Date: 08/15/2022
Complaint: 17675238

I am rejecting this response as of right now. I have been in contact with a few members in the Tesla Headquarters and delivery service to address my complaint and they said they will work with me to get an early delivery date of my car. When my car is delivered to me at an earlier date, I will then revise the complaint thereafter.

Regards,

*************************
Customer Answer
Date: 08/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This is *************************. I had submitted a complaint to BBB about Tesla corporation a few weeks ago for the delivery of my car and me not getting in time. At first when bbb asked me to reply if I was satisfied with the business response, I said no because nothing was done. However, this has changed since the last week. I had received an early delivery date of my car and I got my car a few days ago.

I wanted to contact you to tell you that the complaint was satisfactory and was resolved. I wanted to know if you can update it in your records and give Tesla a great review.

I thank you ****** and BBB for everything you did for me I cannot thank you enough. Please let me know if you need any more information. I look forward to hearing from you.

Regards,

*************************
Initial Complaint
Date:08/05/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Late 2013 a sign a 20 years lease agreement with Solar City. At the time I decided to go with a prepay option. I paid $6,670.00 and authorized SC to collect federal and state rebates on my behave as par of the agreement.On March 17th, 2022, a 100' tree fell on part of my house damaging all the solar panels in my roof. I immediately notified Tesla and a rep was sent to inspect the damages. The Tesla rep declared the panels total loss. Later I spoke to *************************** Installation manager, he stated that removal of panels and roof repairs were my responsibility. He also told me that once the roof is repaired they will install the new panels. On March 31 I called ******* to discuss the installation process. At that time he suggested that I should speak to someone from costumer service, since he heard from higher authority that they will not be installing the panels back because I have a flat roof. I answered by telling him that my roof was alway flat and there is nothing in my contract about flat roof. Same day I spoke to **** from costumer service, he told me that the system said they are waiting for the design from *******'s team. On April 8th I spoke to ****** from Tesla costumer service, she told me that they're waiting for the design team to finish with their review and never heard back.On May 3rd, 2022 ******************* from Tesla Resolution Team contacted me to tell me that she was assigned to my case and will be working in trying to find a resolution. I asked her what's the process and how long will it take. her response was about 7 business days.On June 21st 49 days after our original conversation, *** sent me an email with her resolution. On the email she stated that she was finished with her additional review of my panels installation was not possible due to my flat roof. she also suggested the removal of the rest of the equipment.Everyday that passes by I am loosing money, but Tesla has not have any interest in a resolution because they already collected
Business Response
Date: 08/14/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/22/2022
Complaint: 17672779

I am rejecting this response because:This is in response to the email I received from you on August 22, 2022. The issue with SolarCity/Tesla, has not been resolved. I reject the response from Tesla.They offered me $3,614.76 for the 11years 9 months left on my 20 year prepaid lease. SolarCity/Tesla collected over $30k from the deal between the money I paid, plus incentive from ** state and the federal government they were able to collect on my behalf. The fact that they chose not to reinstall the solar panels on my new roof roof, will cost me over $11,000 for the remaining 11 years and 9 months left on the lease agreement. I believe they also collected the insurance money from the total loss of the solar system caused by the storm on January 17th, 2022.
I have been trying to reach a resolution with Tesla since April. Unfortunately, they have no intention of a resolution and it wasn't until a couple of weeks ago they made me an offer.In August I requested an offer on two separate occasions. Prior to me requesting an offer their resolution was "we will not be installing the panel, due to the fact that I have a flat roof". Even though our contract has no stipulation or language about flat roofs. Tesla as a big powerful corporation with good attorneys on their payroll has made this issue very difficult and extressfull. I have spent countless hours between phone conversations and emails with them. This was on top of a very stressful situation of having an over 100 foot tree 44" diameter falling on top of my house roof.
I understand they are just trying to frustrate me, so I can give up and they get to walk away.
Thank you in advance for looking into this issue,
****

Regards,

***************************
Business Response
Date: 08/29/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/31/2022
Complaint: 17672779

I am rejecting this response because:
I have been working with this person since early May. This person made me an offer that is about 30% what it will cost me over the next 11 years and 9 months the time left in my contract. The reason why I am reaching to BBB is because I wasted over 3 months working with this person that never follows up and never does what she said she will do.

Regards,

***************************
Initial Complaint
Date:08/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Non-performing Tesla Solar and Powerwalls Mickaly-Your email is a great example of the struggles we as consumers face when dealing with Tesla for product resolution. Again it seems the right hand has no clue what the left hand is doing. Your email notification is about 3 months too late and countless hours wasted. I'm not sure why further review of the notes wasn't done prior to your dismissive email response. Another wonderful example of Tesla adding insult to injury....Your field Techs and Operations *********** teams advised of a shade cover to help the inverter that was placed in the ******* sun (at install) for a min of 6 hours a day with outdoor temps reaching 116 degrees. We've wasted months waiting for a tech to come out and "install" only to be advised by the most recent field visit that this product does not exist and we're back to square one and waiting on another part to be installed. Unfortunately, the pending part/install has nothing to do with providing system relief to the inverter but merely a way to read the power output from the different sets of solar panels.Your team/s advised the only way a repair could be done was if the inverter started to throw errors,itdid. Then they said it needed to then start shutting off, it does. Your teams are on record confirming the system is malfunctioning and it's overworking as this is the first full summer it's been exposed to, and due to the heat it's overheating and shutting itself down. Everything you've asked for has happened, but still Tesla finds a way to say no. "We would have to re-pull permits to move the box 3' to the left"We have filed an Executive Compliant both via Tesla.com as well as spent another hour+on the phone with your Customer/Tech Team on 08/03 and again today I'm currently on the line with a rep who stated her manager advised that Tesla is unable to offer any type of resolution to fix a malfunctioninginverter. If this is the case we1) Want this
Business Response
Date: 08/13/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/15/2022
Complaint: 17672108

I am rejecting this response because: This is the same tactic they have done over the last 6-8 months. Then as usual no action to offer final resolution ever takes place. They string us along forcing us to waste hour after to hour calling them trying to get something scheduled. Months will go by, they'll send out a service tech who will then advise they A) don't offer the "fix" the operations team advised of or B) they need one "error" or "malfunction" in order to do X.

We simply want the unit fixed once in for all or they can come remove the equipment and refund our $36,000.

Regards,

*********************
Business Response
Date: 08/19/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Customer Answer
Date: 08/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March 2022 I reported to Tesla that my rear suspension have an issue (squeaking). I went to Tesla ************** in *********, **. They said they could not replicate the issue. I went to other Tesla ************** in *******, ** in April and they temporarily fix the problem by retighten the suspension. At this time, the vehicle is still under warranty. Not long after that, the suspension squeaking came back and this time Tesla ************** ******* refuse to fix the problem under warranty and request me to pay $1800 to address the issue.
Business Response
Date: 08/09/2022
A Service agent has been in contact with the customer to address their concern regarding their service labor charges within the past 5 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Customer Answer
Date: 08/11/2022
Complaint: 17666451

I am rejecting this response because:
1. I still paid $350.62 for parts that should have been covered under warranty
2. Difficulty in contacting Tesla via phone/email. No direct email address or phone number was given even in the response. It is often to take them weeks to respond to an inquiry via the mobile phone application conversation (Tesla's preferred mode of communication)
Regards,

Christianto Putra
Business Response
Date: 08/18/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking to have Tesla cover the cost of their non-warranty repair, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.
Customer Answer
Date: 08/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, but I dont think its worth to pursue argue let alone move to legal action. You win Tesla.

Regards,

Christianto Putra
Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Solar System ( Panels ) from tesla about 4/5 years ago. around the end of February 2022, my solar system turn off. I **ntacted Tesla by their app to inform them of my problem a technician came out went up to check my solar panels, and determined that I had damage done by critters ( squirrels, birds ). I was told by their customer service rep that ********************** can not **me and repair my system because critter damage is not under warranty. that I have to get a third party to **me and fix my system. I got a solar ** to inspect it, I hired this **mpany and now i find out that TESLA put in a skirt around my system and a special TOOL is required to remove my panels in order to have the damage repaired . the **mpany does not have this SPECIAL TOOL to remove my panels and TESLA is refusing to help in this matter they say they don't lend this tool out . how do I have my system repaired if the only way is using whatever tool they claim they have to remove them? I find that is unfair business tactics. tesla will not **me out and perform the repairs themselves. in the meantime, I have a solar system on my roof that they sold me and got paid in full but won't do anything to help me so that I can get my system working again AND MY ELECTRIC **** IS GOING UP EVERY MONTH PLEASE, PLEASE. HELP. IT'S UNFAIR THAT A **MPANY THAT HAS THE RICHEST PERSON ON EARTH CAN GET AWAY WITH THIS. NYSM ** that I hired has other clients with similar problems as well.
Business Response
Date: 08/11/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:08/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a 2022 Tesla Model Y in October 2021. A copy of the check is attached and the fully paid for. We have provided the freight shipper and car insurance. We are getting a tremendous amount of push back after paying in full. Tesla now does not want to release car to the shipper, they are demanding that we register the car in *******. Ther ************ office is totally incompetent with the prices that I have experienced many times. It is unclear why when my USAA spoke to them by phone as to why they will not continue with the process. I want my vehicle. **************************************** and ************************************* who are attempting to We have multiple email exchanges with ************************************* and **************************************** at Tesla. These people are committing a CRIME!
Business Response
Date: 08/09/2022
A Delivery agent has been in contact with the customer to address their concern regarding their vehicle delivery within the past 6 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Initial Complaint
Date:08/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a reservation for a Tesla Model * on March 15, 2019 (Order No.: RN110243510) with a fully refundable payment of $2,500. On March 1, 2020 I placed an order for the Performance version of the vehicle for $67,200 (due upon delivery). I own a 2018 Tesla Model 3 Performance and had an exceptionally poor delivery and service experience which led to Tesla committing in 2019 to transfer Free Supercharging for Life and Premium Connectivity for Life from the Model 3 to the Model * as long as I ordered a Performance version since the Free Supercharging for Life was only available for that version of the Model 3 at the time that order was placed. Tesla reneged on this agreement and I have been trying to reach a positive resolution ever since. On March 26, 2022 at 9:55am (all specified times are Pacific) I was given a deadline of 5pm to take delivery on an assigned VIN or face reservation cancellation. Tesla agreed to defer delivery until after I'd relocated to Texas in June/July 2022, but reneged shortly thereafter. At 12:25pm Tesla re-assigned the **** 4 hours and 25 minutes ahead of the communicated deadline. The reservation was placed on hold and subject to cancellation. On March 27, 2022 at 5:30pm the reservation was listed as on hold until April 22, 2022. On March 28, 2022 the reservation was unceremoniously cancelled without communication. On April 25, 2022 my $2,500 deposit was refunded. I have reached out to Tesla numerous times to try and resolve this issue, but they have not responded to my letters, emails, or calls. I am still very much interested in taking delivery of the Model * and would accept either of the following resolutions: 1) restore the Model * Performance reservation for $67,200 and transfer Free Supercharging for Life and Premium Connectivity for Life from the Model 3 as agreed upon; or 2) restore the Model * reservation and change to the Long Range version, reducing the price by $9,000 to match the price at the time the order was placed.
Business Response
Date: 08/09/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales Manager has been in contact with the customer to address their frustration regarding their cancelled order within the past 24 hours. Tesla has provided our position to the customer and considers this matter closed.
Customer Answer
Date: 08/16/2022
Complaint: 17661550

I am rejecting this response because:
Teslas response on 8/9 at 11:33am (Central) referenced a provided document which was a text message transcript. They claimed that VIN reassignment occurred on 3/26 at 6:10pm (Pacific) despite the referenced document clearly indicating that this action occurred on 3/26 at 12:25pm (Pacific). The company also failed to address why the order was cancelled on 3/28 at 1pm (Pacific) while the order was listed as on hold until 4/22. I responded to Teslas email correspondence via email on 8/9 at 12:48pm (Central) and refuted their claim, but did not receive a response.

Regards,

***************************
Business Response
Date: 08/18/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales Manager has been in contact with the customer to address their request to explain why the order was cancelled within the past 3 days. Tesla has presented our position to the customer and stands firm on its decision.
Customer Answer
Date: 08/23/2022
Complaint: 17661550

I am rejecting this response because:
On 03/26/22 at 12:25pm Tesla communicated that it reassigned my ***, 4 hours and 35 minutes ahead of the 5pm deadline that Tesla communicated on 03/26/22 at 9:55am. Tesla now claims that the *** reassignment actually occurred at 6:10pm. That *** accurately reflect when the *** was systematically reassigned, but as a customer I do not have transparency into **********************'s internal systems and can only work off the information that was communicated to me at the time. To claim that I am responsible for the differences between Tesla's communication times vs. their actual systematic times is unjust. See 2022-03-26_TextMessages.pdf for reference.
Tesla also communicated that the reservation was on hold until 04/22/22, but re-assigned the *** on 03/28/22. This remains unaddressed by Tesla. See 2022-03-27_DeliveryHold.pdf for reference.
The reservation was cancelled by Tesla due to its age, which, according to the Motor Vehicle Order Agreement Terms & Conditions, is not a valid cancellation reason. See 2020-03-01_OrderAgreement.pdf for reference.
I responded to Tesla on 08/16/2022 at 6:17pm (Central), but did not receive a response.
Regards,

***************************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I purchased my solar panels Aug 2017 I was informed that if I needed the panels removed and replaced for a roof repair it would be $500 and not to attempt it yourself or have a 3rd party cause it would void my 25 year warranty.Come 2022 I have a roof leak that Tesla informs me is not due to their installation but also will not remove the panels so that I can get access to the roof. I was told my issue doesnt qualify for them to remove the panels and to find a 3rd party (which yet again will void the warranty). After discussing the issue with the girl on the phone she said she would ask her manager to see if they could make an exception and remove my panels but it would run $5300!!!. I asked to have the manager return my call which has not happened.Thats a far way off from $500. Even with inflation etc Im willing to pay $1000-1500 for something that will take them less then half a day with no materials other then a tube of silicone to perform. So I am stuck cause a 3rd party wont due the work and if they did it would void my warranty or beg for Tesla to do the work for $5300???This is not acceptable. I just recently had surgery and cant do any of the work myself and Tesla wont help as water continues to leak into my house. Thanks
Business Response
Date: 08/05/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/17/2022
Complaint: 17660464

I am rejecting this response because:I am still going back and forth with Tesla. I have this email attached asking for confirmation on the pricing before I signed the contract that states it would be $500 or current labor rate. They are sticking with that means current competitive rate NOT current labor rate.
I am not out to have Tesla lose money and am willing to pay current labor rates that even if they tripled or quadrupled in 5 years would be $1500-2000 not $5300 which is an over ****% increase.
We still havent come to terms but I feel they wont. They stated I have the right to go to litigation which they know most people wont cause the cost to litigate would be as much as me paying the $5300.
I feel I was lied to up front cause if I was told this I would have pushed off purchasing the system and got a roof first.
But I have made connections with Tesla customers in my area with similar concerns so we are talking about how to proceed.
Thanks

Regards,

***********************
Business Response
Date: 08/24/2022
Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.?
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A solar system was installed at our address - ***********************************************. It took Tesla over a couple of months have things going and getting the system operational.After almost a month of production, the *********** System installed has gone out of order and is no longer operational. Reached out to Tesla support through various means (chat, phone) and it was only today I was able to talk to a scheduling advisor (after 4 days). I am being told that the earliest available appointment to resolve the issue is 9/21/2022, which is like 50 days from today (please note the system is not operational for last 5 days).
Business Response
Date: 08/05/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Tesla, Inc. is NOT a BBB Accredited Business.