Business Profile

Auto Manufacturers

Tesla, Inc.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,330 total complaints in the last 3 years.
1,097 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 29,2022, I was adjusting my parking at almost zero speed in the parking lot of ** Fittness, suddenly car accelerated with unbelievable speed and struck the car located in the parking lot in the other lane in front of my Tesla, which in turn struck another car.I suspect the sudden unintended acceleration was due to a defect in the electronic system, thankfully nobody got seriously injured, but two cars were totaled and third car was damaged. I reported this problem on May 31, was promised by Tesla they will start the investigation and report back to me within 3 to 4 weeks, now after two months with many follow up emails and phone calls, I have not received any response from Tesla, now I have no car, and no electric car or chargeable hybrid cars available in the market to purchase. Since the accident I have nightmares and can not sleep, thinking I could have killed some one walking in the parking lot. I deserve an answer from Tesla, I am not a rich woman putting Tesla solar and car cost me a lot which I paid from my retirement savings, and now I have nothing to show for it.
Business Response
Date: 08/01/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer Answer
Date: 08/02/2022
Complaint: 17634352
No body has emailed me, and I had a missed call and I called immediately and as usual I couldnt reach the person who called, he or she didnt leave any message and with their system you reach someone handling the *******************, he said they sent an email, which I checked there was no email from Tesla.

I am rejecting this response because:

Regards,

*****************************
Business Response
Date: 08/05/2022
A Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer Answer
Date: 08/08/2022
Complaint: 17634352

I am rejecting this response because:please read the attached article regarding unintended acceleration problems in Tesla car, this article is rebuffing their claim that everything is the fault of the drivers.

Regards,

*****************************
Customer Answer
Date: 08/08/2022
Complaint: 17634352

I am rejecting this response because:please read the attached article regarding unintended acceleration problems in Tesla car, this article is rebuffing their claim that everything is the fault of the drivers.

Regards,

*****************************
Business Response
Date: 08/09/2022
A Service Manager has been in contact with the customer to provide the results of our investigation within the last 48 hours. Tesla has presented our position to the customer and stands firm on its decision.
Customer Answer
Date: 08/09/2022
Complaint: 17634352

I am rejecting this response because:They called and told me that was my fault without providing written statement and showing video camera, showing the accident, each car has dash camera shows the accident, they have not provided to me, and I know I didnt push the gas pedal, I was at zero speed parking my car.

Regards,

*****************************
Customer Answer
Date: 08/11/2022
Complaint: 17634352

I am rejecting this response because:They called and told me that was my fault without providing written statement and showing video camera, showing the accident, each car has dash camera shows the accident, they have not provided to me, and I know I didnt push the gas pedal, I was at zero speed parking my car.

Regards,

*****************************
Business Response
Date: 08/11/2022
Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking additional data in regards to their accident, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.
Customer Answer
Date: 08/11/2022
Complaint: 17634352

I am rejecting this response because: I need written email and video of dash camera, I would like to show it to third party to investigate their results, they told me they will send an email regarding their investigation which I have not received yet.

Regards,

*****************************
Initial Complaint
Date:07/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I initially seek the spots I thought it was just leftover wax as they wax every new vehicle. After a few days I go to wipe it off but find out the paint is gone right down to the primer. This is a brand new vehicle that has passenger fender paint that has flaked off. I scheduled an appointment with Tesla service, initially it was to be taken to a body shop, but today the service manager decided to fix it with touch up paint and it is horrible. Im not satisfied with this level of repair especially on a vehicle that has less than **** miles.
Business Response
Date: 08/01/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager agent has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer Answer
Date: 08/03/2022
Complaint: 17631162

I am rejecting this response because: Instead of contacting me via my phone number and email attached to this complaint they sent my wife an email and tried to call her. They are trying to not repair this obvious paint failure on a brand new car, they initially scheduled it for a body shop to correct the failure but changed course as soon as the vehicle was bought to service.

Regards,

*********************************
Business Response
Date: 08/03/2022
A Service agent has been in contact with the customer to address their concern regarding their paint concern within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Initial Complaint
Date:07/26/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My solar system not working solar production drop 90% from 50 KWH to 17KWH plus it stops producing even when sun is out it's a 9.6 KW system yet I'm not getting that tesla has the production data so they see that's their A problem, but they tell me it's working as it should which is a lie
Business Response
Date: 08/05/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
Date:07/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had so many problems with getting my system up and running that I cannot list them all here. I cannot get in touch with supervisors or even the same (repeat) person to get my issues resolved. I have been trying to get this taken care of since October 2021. I feel like I have run out of options. The long story short is that we were told we would have it installed by the end of the year in 2021. It was not installed until March 2022. I was unhappy with the way that the panels were situated on my roof and asked for them to move them. getting them to move the panels was difficult, and they said they would take care of it after much back-and-forth. They sent an install crew out to move my panels, but left the roof racks on. They said that they would get a roofer to replace and repair the roof damage but never did. They ended up giving us permission to find our own roofer and get reimbursed. I had them approve the estimate and went ahead with the roof repairs. I have paid them over a month ago and have not heard anything back on getting the reimbursement. on top of that, their policy is to collect down payment and start the monthly payments when you turn on the system. I was told over a month ago that I had permission to operate and we turned on the system. they went ahead and collected payment. Then we were informed by Duke that they did not have permission to operate and we were to turn the panels off. Tesla continues to take our payments but does not continue to work to resolve the issue with Duke. they refuse to contact us because we are asking why we are making payments when we do not have a functional system. Our system has failed inspection twice at this point. It has finally passed but we have multiple weeks left before Duke will recognize the system and allow us to use it for energy. Tesla is basically nonresponsive at this point because we are categorized as a system that has been turned on. I am making no traction and would appreciate your help!
Business Response
Date: 08/04/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 08/04/2022
Complaint: 17623179

I am rejecting this response because: this is not a response at all. This is pushing me off and is the EXACT REASON FOR MY ORIGINAL COMPLAINT. Telling me they will look into it is not an official response.

Regards,

*************************
Business Response
Date: 08/14/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Customer Answer
Date: 08/15/2022
Complaint: 17623179

I am rejecting this response because: there has been absolutely no one in touch with us. This is the MAIN underlying problem. I can get no one to contact me.

Regards,

*************************
Initial Complaint
Date:07/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY SOLAR SYSTEM DOES NOT GET ME A CREDIT ON MY ELECTRIC **** I AM PAYING 30K FOR i HAVE EXPLAINED AND ASKED FOR A TECH TO COME AND LOOK AND NOTHING THEY REFUSE TO SEND A TECH OR HAVE SURPERVISOR CALL ME BACK
Business Response
Date: 08/01/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:07/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a car from them and they provided and inaccurate delivery window.
Business Response
Date: 07/27/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales agent has been in contact with the customer to address their frustration regarding updates to their delivery timing within the past 24 hours. Tesla has provided our position to the customer and considers this matter closed.
Customer Answer
Date: 07/28/2022
Complaint: 17620058

I am rejecting this response because:
Since I order the vehicle on November 2021 the delivery window estimated has change a number of times. Started at May 2022 and now is saying the delivery can take up to December 2022. I just want to get the car delivered. Also I call and has given false expectations. One of the advisers told me my case was escalated and was approved to get a VIN number between July 16 to July 18 and that day came and nothing happened. I just want to get delivery of the car!

Regards,

*****************************
Initial Complaint
Date:07/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased from Tesla *** Solar Panels system (panel and installation services). The system was installed on 5/12/2022 and full payment was made immediately following that. Since the installation day there are two issues that Tesla fails to resolve :1. The installation team run an electric conduit through the front side of the roof even though all the panels and system are located at the back of the house. After calling customer service multiple times I was told that indeed the installation wasn't done esthetically right and the conduits shouldn't have been ran through the front of the house. However, since the system is already installed, this is a "Low Priority case" and the design department is busy handling. The last representative I spoke to told me, "off the record", that the design team will never get to handle my request as they are back logged with open and incomplete projects and my project is considered completed.2. The system does not work properly. The system does not report the correct number of KW produced and used. I've called technical support several times and each time I was told that the case was escalated to a higher tier technical support team. However, no one never reached out to me to provide an update on the case nor to schedule a technician site visit.The level of customer service received from a reputable company such as Tesla is very disappointing. Unfortunately, after doing some research online, I became aware that a very overwhelming number of Tesla customers received same level of poor customer service.
Business Response
Date: 08/01/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Tell us why here...
Customer Answer
Date: 08/11/2022
Complaint: 17617259

I am rejecting this response because:
I received your message stating that my complaint has been closed. Unfortunately, the issue hasn't been resolved. Tesla's response to my complaint was: "We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. Tell us why here..." I'm not sure whether a Tesla Employee actually reviewed the issue raised in my complaint but needless to say that no one from Tesla ever reached out to me nor was the issue resolved.

I'd really appreciate your further assistance. I really feel helpless at this point.

Thank you in advance,

Regards,

**********************
Business Response
Date: 08/19/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/19/2022
Complaint: 17617259

I am rejecting this response because: No "Tesla Employee" has contacted me!

Regards,

**********************
Customer Answer
Date: 08/22/2022
Complaint: 17617259

I am rejecting this response because: No "Tesla Employee" has contacted me!

Regards,

**********************
Business Response
Date: 08/29/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/29/2022
Complaint: 17617259

I am rejecting this response because:
Indeed I received a text message today, August 8/29/2022 from Tesla stating that there is an issue with the system. They are investigating further and may need to contact me for a service visit to resolve the issue. "We do not have an ETA at this moment".
This is a very vague response. Althoug they confirm that there is a problem with the system they didn't provide the solution nor even a timeline for a solution...
Below is the exact content of the text message:
"Hi *********, there is an issue with the consumption monitoring system that feeds data to the Tesla app. We are investigating further, and my need to contact you for a service visit to resolve the issue. We do not have an ETA at this moment."

Regards,

**********************
Customer Answer
Date: 08/30/2022
Complaint: 17617259

I am rejecting this response because:Indeed I received a text message today, August 8/29/2022 from Tesla stating that there is an issue with the system. They are investigating further and may need to contact me for a service visit to resolve the issue. "We do not have an ETA at this moment".

This is a very vague response. Althoug they confirm that there is a problem with the system they didn't provide the solution nor even a timeline for a solution...

Below is the exact content of the text message:

"Hi *********, there is an issue with the consumption monitoring system that feeds data to the Tesla app. We are investigating further, and my need to contact you for a service visit to resolve the issue. We do not have an ETA at this moment."

Regards,

**********************
Business Response
Date: 09/06/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 09/06/2022
Complaint: 17617259

I am rejecting this response because: Issue hasn't been resolved yet

Regards,

**********************
Initial Complaint
Date:07/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put a refundable down payment of $1000 towards a Tesla vehicle. I no longer want to purchase a Tesla, and requested my down payment back multiple times from Tesla and they have not replied or sent me the money. I expect my $1000 deposit to be returned to me as it was a refundable deposit.
Business Response
Date: 07/25/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales agent has been in contact with the customer to address their request to refund order deposit within the past 24 hours. Tesla has provided our position to the customer and considers the matter closed.
Customer Answer
Date: 08/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

This issue is resolved. Thanks to the BBB for helping. they were withholding my money after several requests and only returned it after I got you guys involved. You saved me $1000! Thanks so much for your help!

*******

--
***********************
**************
Initial Complaint
Date:07/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morningThe last time I could use my car was Saturday July 2, 2022, and my ***** with Tesla since Tuesday July 5, 2022. Tesla does not respond to myemail, app, website, voicemail and Twitter.Help'******
Business Response
Date: 08/01/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer Answer
Date: 08/01/2022
Complaint: 17613459

I am rejecting this response because:
Tesla did and does not respond to:
email;
Twitter;
communication via Tesla's website;
communication via Tesla's app;
my calls, and I leave voicemail which Tesla does not return;
In that interim, Tesla needs to respond to:
(1) privacy request including missing service records inclusive of work orders and invoices, incorrect invoices, missing order history, missing service appointments;
(2) immediately refund $658;
(3) respond to the ***************** of ********** Repair;
(4) respond to the National Highway ******************************

I rescheduled service, the earliest available is August 8:
(5) if earlier is available please service this vehicle ASAP;
(6) send work order listing outstanding repairs under warranty, improper repairs and safety failures;
(7) order parts for (6) so ready for the August 8 or earlier appointment; should show in order history;
(8) secure loaner; especially given the service experience July ****, 2022;
(9) Do not have *********************** as the point of contact including not present at the service center for my appointment; his conduct was unprofessional and intimidating.
Alternatively, a replacement vehicle.
Regards,

******
Business Response
Date: 08/02/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking vehicle buyback, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.
Customer Answer
Date: 08/02/2022
How does this address my response from yesterday?
Initial Complaint
Date:07/22/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled a car order with Tesla within 24 hours after I discovered that the vehicle did not come with all season tires and Tesla would not let me choose all season tires. That order included the car (which was cancelled) and several accessories (which were also cancelled). However, the home wall charger/connector was already being shipped to me so they provided me with a return ***** label to send it back to them for reimbursement once I received it. I did send it back and have proof of delivery on the ***** label they provided. They received it on July 8, 2022. I have attempted to reach out to Tesla via their email and even tracked down a customer service number to call but cant reach anyone. Ive gotten no responses from their email, I get no help from their local dealership, I get no response at all. They have not yet reimbursed me for the $400 plus cost of that charger or even acknowledged they have it back. I was able to download proof of delivery from *****. I am so frustrated at this point at how impossible it is to reach Tesla or get a response from them as to the status of my return for reimbursement. I feel I have no choice but to file a complaint and hop someone at Tesla with a pulse can do their job and help. My order number for this item is #GEVBR35PLX
Business Response
Date: 07/26/2022
A Commerce agent has been in contact with the customer to address their concern regarding their wall connector refund within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Customer Answer
Date: 07/27/2022
Complaint: 17610389

I am rejecting this response because: they have only issued a partial refund of $400 not the full $425 which included sales tax. They still owe me $25 and Ive emailed them back but have not gotten any response back yet.

Regards,

*********************************
Business Response
Date: 07/28/2022
A Commerce Agent has been in contact with the customer to address their frustration regarding the wall connector refund within the past 24 hours. Tesla has provided our position to the customer and considers this matter closed.

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Tesla, Inc. is NOT a BBB Accredited Business.