Business Profile

Auto Manufacturers

Tesla, Inc.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,330 total complaints in the last 3 years.
1,097 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tesla asked me to replace two rear tires before returning the lease car to them since the thread depth of the tires are two low. The rear tires wont have this problem if they have been rotated with the front tires early on. Tesla never told me this no matter in lease agreement process, delivery process or in the past three year leasing period. A couple of months ago, Tesla updated their software and prompted an alert message for me to schedule maintenance. I scheduled the maintenance but the technician said it was already too late, even rotating the tires wont solve the problem. In the minimum, Tesla should reimburse me the rear car replacement cost, plus all the hours I spent dealing with the tire company. Thank you BBB for sending the complaint on my behalf! By the way , Tesla would argue they already have maintenance suggestions in their website. But they really should have buyer sign on these items in the delivery process and send alert to car owners to remind the tire rotation when it is almost 6k miles, like all other car manufacturers do.
Business Response
Date: 07/22/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Leasing manager has been in contact with the customer to address their frustration regarding wear and tear charges within the past 24 hours. Tesla has provided our position to the customer and considers this matter closed.
Initial Complaint
Date:07/21/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had quality issues with my 2021 Model 3 Tesla from the beginning of leasing this new car. Issues reported to Tesla Service include tail lights fogging and filling with water, heat fan blower stopped working in the defrost position at one point, airbag light was flashing on intermittently, and Autopilot camera taking in water. Additionally, I have recent concerns with my power trunk lift not working properly -- will be reported to Tesla Service Recently, there was cracking on the front panel of my Model 3's glass roof. I can not attribute this cracking to any physical damage or incident with my Model 3 car. Nonetheless, I still went through my insurance full-glass coverage.Tesla Service through the service center ************************. in *********/*********, ** set up a service agreement, appointment, and estimate. This was on July 8th 2022. I sent Tesla's estimate invoice to my insurance company. Costs were approved by my insurance company, and payment was set up by insurance company.Additionally, I had spoken to someone on the phone from the ********* Tesla Service station upon setting up the appointment and service agreement for the date of July 28, 2022. It was verified that glass replacement would be completed at the Tesla *********/********* Service station.On July 20th, Tesla Service reached out to me, only through text message, to say that the ********* service station does not do glass replacements. Despite the service agreement and claim already closed by insurance company, Tesla will not do anything to uphold their end of the service agreement. I have given Tesla time to rectify their mistake, and find alternative means uphold their end of the agreement. They have refused and have done nothing to follow through with their responsibility.
Business Response
Date: 07/22/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager?has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer Answer
Date: 07/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:07/21/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tesla Solar Energy installed solar panels on my property(roof)on Nov 2017. As a preinstall procedure they inspected the roof and provided me with an assessment that roof is in a decent condition and it has ***** years left and a cost of remove and reinstalling the solar panels if I have to be replacing my roof down the line would be $500. So I decided to install the panels on the existing roof. I recently had a leak in the roof and when I had a roofing contractor check the status, he mentioned that the roof shows all signs of end of life. When I approached Tesla for an R&R quote, I received a quote for $7800 and it is more than the cost of replacing the entire roof. Tesla has been dishonest with the assessment of the roof and were more focused on selling the product to me. When I approached Tesla, they point me back to a contract that conveniently states that R&R would be offered at a competitive price. They do not draft a contract clearly stating what the cost would be. Other companies state this explicitly in the contract. They also do not provide a copy of the site inspection report which would prove my case.I have provided them with an attestation from the Tesla sales agent (that sold the product to me) quoting the same but Teslas energy support team conveniently ignores these comments. They make me run around. I have been reading about similar complaints from other Tesla customers. All I ask is Tesla be reasonable and discount the R&R cost and provide other customers with a realistic expectations of the R&R cost.
Business Response
Date: 07/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 07/25/2022
Complaint: 17597555

I am rejecting this response because: The message says that Tesla will get back to me but did not specify a resolution.
I reached out to Tesla and was redirected to Energy Support again where I had to start over again and essentially we are back to square A. We left the call with having the escalation department engaged here.

Regards,

********** Sittivinayagam
Business Response
Date: 08/04/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Initial Complaint
Date:07/21/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a new Model Y after having issues with my previous model Y I ordered. My order number was RN115537448, I ordered on 08/22/2021. My total was to be ******. In December I received an email that my car was ready for pickup. I reached out to my sales rep ************************* about being unavailable. They offered to delay my order, and said I would be matched with the next available. A few weeks later I emailed asking what the status was. Eventually after numerous emails and calls I was told my order was canceled but this was never ever explained to me. I paid a deposit and was unavailable the week my order came in (which was not the week I had previously been told). I have sent numerous emails to Tesla customer service and nobody has gotten back to me. All I want is my vehicle I put a deposit down on delivered to me at the agreed on price. Such a bad experience after having so many issues with my previous Tesla. **************** is almost non existent.
Business Response
Date: 07/26/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales agent?has reached out to the customer via phone and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer Answer
Date: 07/26/2022
Complaint: 17598161

I am rejecting this response because:
****** at Tesla ************ reached out on Friday and I called her back within 30 minutes. She promised she would call me back on Monday, I called and texted her yesterday (monday) and today (Tuesday) and she has been unresponsive. She saw where the rep told me they would delay me to the next car in December yet they never pushed me to the next order they simply canceled it. She still hasn't gotten back to me. I would like for someone to call me.

Regards,

***********************
Business Response
Date: 08/02/2022
A Sales Manager has been in contact with the customer to address their frustration regarding their cancelled order within the past 6 days. Tesla has provided our position to the customer and considers this matter closed.
Customer Answer
Date: 08/02/2022
Complaint: 17598161

I am rejecting this response because: Tesla offered to delay my order, than proceeded to cancel it. This is not acceptable, not sure why they would've offered to delay it then turn around and cancel it. The manager and the sales rep saw messages where my rep offered to delay me to the next vehicle. I would like to speak with escalations department or someone higher.

Regards,

***********************
Customer Answer
Date: 08/05/2022
Complaint: 17598161

I am rejecting this response because:Tesla offered to delay my order, than proceeded to cancel it. This is not acceptable, not sure why they would've offered to delay it then turn around and cancel it. The manager and the sales rep saw messages where my rep offered to delay me to the next vehicle. I would like to speak with escalations department or someone higher.

Regards,

***********************
Business Response
Date: 08/09/2022
Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking order fee refund, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.
Initial Complaint
Date:07/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've more than 4 months that my solar system is not working. I keep calling Tesla and they keep saying they still don't received the part to repair it. I am getting monthly charges from Tesla and ****** due that my system is not working. I need some one to help me to resolve this issue.
Business Response
Date: 07/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 07/25/2022
Complaint: 17591737

I am rejecting this response because: Tesla customer services always said the same to me, until now they haven't resolve the problem. I need Tesla to replace the unit as soon as possible.

Regards,

*********************************
Business Response
Date: 08/01/2022
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.
Customer Answer
Date: 08/03/2022
Complaint: 17591737

I am rejecting this response because: Tesla have not contacted me, I still waiting for Tesla to resolve my problem.

Regards,

*********************************
Customer Answer
Date: 08/04/2022
Complaint: 17591737

I am rejecting this response because:Tesla have not contacted me, I still waiting for Tesla to resolve my problem.

Regards,

*********************************
Business Response
Date: 08/11/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A new Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:07/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my CPO Tesla Model S from Tesla Motors in October, 2020. Last December, Tesla ************** in ******* found that the front brake rotors/pads were warped. Prior to the vehicle delivery, Tesla didn't replace the brake pads/rotors.Tesla ************** (Fremont) proceeded to replace the front rotors and pads under warranty. Few days after the replacement, I still felt the vibration when braking so I took the car to Tesla ************** in Santa ***** following month that had the earliest availability. Santa ***** inspected the vehicle and stated that the rear brake pads/rotors were also warped. I escalated this issue with the Regional Manager (***************************). The Regional Manager reached out and was very helpful with this issue. He stated that the replacement parts come with 12 month parts warranty in case the vibration returns. Santa ***** location proceeded to replace the rear brake pads/rotors under warranty as well.However few months into the replacement, the vibration is back. I noticed that none of the service centers had done the brake pads/rotors bedding procedure as recommended by the manufacturer. Link: https://www.racetechnologies.com/article/bedding-procedure.I reached out to the local service center and they denied to complete the bedding procedure or to replace the parts under the 12 month warranty since it's still within the timeframe.I've attached both invoices of the work completed. I'm requesting someone from Tesla to look into this matter to either complete the bedding procedure so there's no more vibration or replace the parts under warranty.Thank you.
Business Response
Date: 07/25/2022
A Service manager has been in contact with the customer to address their concern regarding their brake replacement/vibration concern within the past 6 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Customer Answer
Date: 07/25/2022
Complaint: 17594873

I am rejecting this response because:
I haven't been reached by any service manager or spoken to any service manager regarding this issue in the last 6 days. I will appreciate if Tesla can either provide the name of the service center so I can talk to the manager myself or have the manager give me a call (anytime) at ************ to discuss this issue and the next steps.
Regards,

***************************
Business Response
Date: 07/25/2022
A?Service Manager?has reached out to the customer via phone and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.
Customer Answer
Date: 07/25/2022
Complaint: 17594873

I am rejecting this response because:
The service manager ****** from the Santa ***** location did call and we were able to setup the appointment for 08/08. However at this point, Tesla hasn't updated the estimate to reflect the parts being covered under warranty. The estimate I received is still customer pay pending inspection at the upcoming appointment.
My request with BBB is to keep the case open (reason I'm rejecting the response) until my appointment has been completed so I can accurately provide the update (if the parts were replaced under parts warranty or if Tesla refused to honor the parts warranty).
Regards,

***************************
Initial Complaint
Date:07/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put a down payment on a Solar System of $250 dollars. Tesla emailed me that they are no longer installing systems in my area and they need to cancel the install. In that email they told me that I would see a refund within 10 business days. It has been over 14 business days and I have still not received the refund. I have sent several texts and emails to Tesla and no one has responded. I repleied to the email they told me to reply to and I just get an undeliverable notice. I just would like the $250 refunded as Tesla was not able to hold up their part of the agreement. And they stated I would have already received the refund by now.
Business Response
Date: 07/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 07/25/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************
Initial Complaint
Date:07/20/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Tesla Model X, having some issues with it so I took it to ******** ********** service center. It was having some suspension issues. They told me I needed new tires since the tread was to the CORE.Well on June 21st I had mobile service come out for my wipers and they measured all the tread. No issues suddenly July 12th they tell me the tread is to the core.I got completely ripped off. They made me pay for new tires after clearly not being honest about the tread.I have proof from both invoices just weeks apart.I feel like I should get a partial refund or something as this was a complete lie from this service center.
Business Response
Date: 07/25/2022
A Service manager has been in contact with the customer to address their concern regarding their tire replacement concern within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.
Customer Answer
Date: 07/25/2022
Complaint: 17591381

I am rejecting this response because: I was called by that location and the manager was not helpful at all. Also argued on multiple things. There was no honesty in this and the photos I got sent had no proof showing it was my car. Also they happened to not have my tired anymore.
do not go to this location

Regards,

***********************
Business Response
Date: 07/25/2022
Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking tire reimbursement, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.
Initial Complaint
Date:07/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date: 10/29/2021 amount: **** plus losses incurred paying electric **** for summer.business committed: No commitments, have alreayd taken 9 months from ordering date. Constantly heard it's ***** days when city inspector said it takes a week for utility to approve PTO when inspection passes.nature of dispute: Fed up with the customer service, take back the solar system, issue complete refund and fix the roof. I cannot even imagine dealing with this company for any service call in the future.did business try resolution: No, constantly get a different reply from each chat assistant or project advisor with different stories regarding SCE utility submission for PTO. Only one time signature provided with full name as insisted on 06/29/22. Still no signs of PTO submission to utility.order# EN5324885
Business Response
Date: 07/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Initial Complaint
Date:07/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 2nd, 2021, I placed a down payment on Tesla solar. When entering our address and monthly utility **** information on their design page of the website the design showed with two Powerwalls I would have 3-6 days of whole home backup. Based off this information and calculating a break even on the project this made sense to move forward with the purchase of the two Powerwalls because I would not have to use the grid (CS **************** to power my house saving significantly on utility costs. Over the next few months, I worked with our design project representative, ****** and we discussed our utility ****, a newer tesla vehicle we would need to power, and hot tub recently purchased. In fact, on December 10th, 2021, in my reply to ***** I again specified what had been talked about over phone calls reiterating Lets stay with the current set up of 2 power walls. I want to be able to charge the model y (car) and run air conditioning (or heat hot tub) at nighttime and not have to use the city power grid. Given this information we proceeded with the project installation and purchased the two Powerwalls for a total of $17,000.00. Since installing the Powerwalls we have not been able to make it 12 hours nonetheless 3-6 days with only charging the car and running ac as discussed. At no point in time in writing, over the phone, or on website were adequate information that the advertised 3-6 days of whole home back up is significantly overstated. To advertise 3-6 days and get less than 12 hours is substantially misleading and false advertising. I would have never spent $17,000.00 to only have the systems power 4-8 hours. It makes no sense from a financial perspective. My purchasing decision was solely based on the Powerwalls advertised performance and the loan rate. I have emailed 4-8 times, called customer service 3 times, been on 2 customer service chats, and visited the local store. two reps have admitted (documented) I received misleading information.
Business Response
Date: 07/24/2022
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
Customer Answer
Date: 07/25/2022
Complaint: 17588238

I am rejecting this response because: No representative has provided an sort of solution. I have a been reaching out for a couple of months and nobody has given any answer. The representatives acknowledge the misleading and inaccurate information but provide no solution. The website continues to display false information about how long the powerwall can back up a whole home.

Regards,

***************************
Business Response
Date: 08/01/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/02/2022
Complaint: 17588238

I am rejecting this response because: Tesla is still falsely advertising the number of days their Powerwalls are able to provide whole home back up. The information is still very misleading on the website, through the design process, and installing. At no point in time does Tesla notify the customer their Powerwalls will give them significantly less whole home back up then advertised. My system advertisement and designed specified 3-6 days of whole home back up power with two Powerwalls. I have yet to make it 12 hours when running air conditioning through the night. If we charge the ** to add in minimal miles (<50miles) then the batteries are drained before midnight. The information Tesla promises is significantly overstated. I'm still waiting to hear back on a reasonable resolution to the false advertising and misguided information.

Regards,

***************************
Customer Answer
Date: 08/04/2022
Complaint: 17588238

I am rejecting this response because:Tesla is still falsely advertising the number of days their Powerwalls are able to provide whole home back up. The information is still very misleading on the website, through the design process, and installing. At no point in time does Tesla notify the customer their Powerwalls will give them significantly less whole home back up then advertised. My system advertisement and designed specified 3-6 days of whole home back up power with two Powerwalls. I have yet to make it 12 hours when running air conditioning through the night. If we charge the ** to add in minimal miles (<50miles) then the batteries are drained before midnight. The information Tesla promises is significantly overstated. I'm still waiting to hear back on a reasonable resolution to the false advertising and misguided information.

Regards,

***************************
Business Response
Date: 08/11/2022
A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.? Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.
Customer Answer
Date: 08/15/2022
Complaint: 17588238

I am rejecting this response because: Tesla has not provided any resolution to the problem. I was told in writing, over the phone, and via the website design team my tesla solar and powerwalls x2 would provide 3-6 days of whole home back up power. When home I do not get more than 12 hours maximum and most nights only get around 6 hours of whole home back up power. The misleading information of 3-6 days of whole home back up power I received throughout the sales and design process lead me to purchasing $17,000.00 worth of power walls. I would have never purchased these power walls. I regularly still have to use the city power ("grid") to power my house. My home electricity **** for the first month of having Tesla solar was $83.05. My break even calculations when deciding to purchase the Tesla powerwalls were based off not having to pay for electricity from the "grid". At $83.05 per month over the life of my loan at 10 years is a total of $9,966.00. I believe Tesla should decrease my total loan amount by $9,966.00 to offset the cost I was told by their sales and design team I would not be incurring.

Regards,

***************************

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Tesla, Inc. is NOT a BBB Accredited Business.