Reviews

This profile includes reviews for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tesla, Inc. has 154 locations, listed below.

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  Tesla, Inc.

  1 Tesla Rd Austin, TX 78725-4400

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  Tesla, Inc.

  3605 S Padre Island Dr Corpus Christi, TX 78415

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  Tesla, Inc.

  1 Goat Is Newport, RI 02840-1559

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  Tesla, Inc.

  1 Worcester Rd Framingham, MA 01701-5359

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  Tesla, Inc.

  10 Huntington Ave Boston, MA 02116-5707

Review Details

• Review fromAllison H

  Date: 11/11/2024

  1 star
  Tesla has horrible customer service. It is very difficult to talk to a live person, and when you do they are often unable to help. I have been waiting for three months to get a clear answer regarding my extended warranty. I would never purchase another Tesla, just for the sheer fact that the customer service is almost non existent. I am glad I sold mine. Buyers beware!!!!

• Review fromLauran K

  Date: 11/09/2024

  1 star
  They offered me $12,200 for my trade in plus $1,000 off for military discount. I placed my $250 deposit but on the day their I was supposed to pick up my car they said that my trade in had frame damage and changed the offer to $8,300 for the trade in. I showed them the car fax and the auto check that was clean and they did not budge. Then they kept my $250 deposit saying it was non refundable and they had the right to change the trade in price. 100% do not recommend.

• Review fromMike A

  Date: 11/07/2024

  1 star
  Very low quality product and service centers. My car is under warranty taken for a warranty related repair and they wouldnt even provide me with a loaner.

• Review fromAaron F

  Date: 11/04/2024

  1 star
  Tesla baited me on costs and did not provide an itemized receipt. I bought a new Tesla Model 3 from a man named **** from Teslas Ownership Loyalty Team (my second one). I informed him about damage on the front of my car. I asked him an estimate of what it would cost to replace the front bumper. He told me $800 from excess wear and tear. As I couldnt find a better price anywhere else I didnt do anything, plus I was supposed to get $500 as a loyalty bonus, meaning only $300 out of pocket. When I did my inspection, that same replacement now was being charged $1,485. I reached out to **** and asked him why the difference in the costs. He said he would look into it and then stopped answering my calls and texts. When I went to go return my Tesla to get my new one I asked the Tesla service center what it would cost to replace. They quoted me $1,100 which included labor. Even then $385 less. I have sent 10+ emails, have been sent to too many different people, made multiple phone calls, and NO ONE has given me a reason why the difference in the price. Also NO ONE has been able to provide a breakdown of the costs or just simply remedy the situation and match the costs that your literal service center charges for the exact service. This left me in a position where I was unable to get service and had to turn in my car and pick up my new car backed in the information YOUR TEAM told me while paying $1k more. I believe that Tesla is marking up the prices on the wear and tear illegally, fake discounting damage with the $500 bonus, and doing this to all of their customers. ********************** stated that their wear and tear team can't provide breakdowns because it is "internal documents". This is taking advantage of customers and costs me way more money than anticipated. At this point I want the $1,000 difference refunded compared to what I had to pay. This is small compared to the fact that I am now paying a new 3 year lease and was baited into the renewal based on the expectation of costs.

• Review fromBen C

  Date: 11/04/2024

  1 star
  I had scheduled a solar assessment at my home and Tesla personnel did not show up without any notification (twice), very unethical. Will cancel if this again.

• Review fromHitarth G

  Date: 10/30/2024

  1 star
  Subject: Formal Complaint Regarding Tesla Sales Experience I am writing to formally express my disappointment and concern with the sales experience I received at your **********, ******** showroom regarding my recent purchase of a Tesla Model Y Rear-Wheel Drive. During the sales process, the representative did not communicate the significant feature differences between the *** and All-Wheel Drive (***) versions of the Model Y, including the premium audio system, fog lights, and parcel shelf. Had these differences been explained, I would have opted for the *** model without hesitation and would have gladly paid the additional cost. However, due to the lack of information provided, I was unaware of these distinctions until after delivery.Upon realizing these missing features, I reached out to the showroom to request a potential upgrade, even offering to cover the additional cost for features like the premium audio system and fog lights. Disappointingly, the manager informed me that no solutions were available, nor could they make accommodations to rectify the situation. I found this response unacceptable, especially as I had taken the initiative to seek a resolution that would meet my expectations.I feel that the sales teams lack of transparency and subsequent response has negatively impacted my experience with Tesla. This purchase was a significant investment for me and my family, and we expected a level of customer service reflective of *********************** values and reputation. I believe that better training and communication within the sales team are essential to prevent future misunderstandings for customers. I kindly request that ********************** review this matter and consider any possible solutions to enhance my Model Y *** to align more closely with what I expected from the *** model. I hope Tesla takes proactive steps to improve customer communication to prevent similar issues from occurring.

• Review fromPatrick O

  Date: 10/29/2024

  1 star
  The car is fun to drive, but the service is horrible. Be prepared to wait 6 weeks for as simple repair and then for them to not even fix the problem.

• Review fromSerge S

  Date: 10/26/2024

  1 star
  Tesla failed to resolve a complaint. Unethical and unaccountable company.

• Review fromAman M

  Date: 10/22/2024

  1 star
  Horrible service for the price of the car I paid. I have model x 2023 and wing door issue had been occurring since I bought the car, both ******** recent visit experience 10/22/24. I had three issues altogether:- Last time my car was towed by Tesla as the power was dead and the toe guy jumped the car by connecting 12v and forgot to put back the cover. I noticed a week after i picked up car and Tesla wants to charge me $125 and it was Tesla who lost the cover - My big issue the door. I reached at 8.30 am and was told it will be fixed by 11ish. Around ***** am I get a message it will be done by noon and since it's same day I can't get a loaner. At ***** they said I will get at 4 pm and they close the service at 4 pm and still can't get a loaner. I thought I will test drive cybertuck while waiting when I returned the door still not fixed and service center was closed. The closest Tesla service from my place is about hour and half drive. They sales **** said they could give me demo car but has to be returned before 9 am next day and I can wait for service the next day. I wasted my whole day leaving work and they don't respect you as a client.I have had bad experience in the past with Tesla service but this was worst.

• Review fromNick S

  Date: 10/18/2024

  1 star
  Tesla Software update removed original equipment features and capabilities that were included with the purchase of the Tesla Model 3 Long Range when it was a brand new vehicle.The 12 volt socket has been disabled from staying on when the vehicle is locked and not occupied.This unexpected and undocumented feature removal has caused food to spoil as the 12v power was heavily relied upon for a portable travel refrigerator connected to the 12v socket. Camping, hiking, remote travel, lunch transport, and refrigeration required for medications when ************ is a miracle the medications were not needed at the time the change was unexpectedly discovered, only perishable food was ******* is unacceptable for Tesla to change or remove hardware functionality through software updates. For items that were included as original equipment and original features.If Tesla can remove this feature without reproductions, then Tesla can remove any features without reproductions.Federal regulations needs to me made to exist to ensure auto manufacturers are not removing or changing the operation of the vehicles components when they were original manufacturing equipment included and advertised as part of the vehicles original functions.