We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Candles

Forever Wick Candle Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candles.

This business has 2 alerts

Complaints

This profile includes complaints for Forever Wick Candle Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Forever Wick Candle Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 77 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 orders of candles, 8 candles from this company. When I realized that they sell my information I immediately asked for my money back and to cancel the orders. They ignored me. I received them. I continued to try to make contact. After I received the box, I again contacted them. I said I would return it unopened. Now they are refusing to refund my money a d I returned the candles. I never opened the box. I returned them in under the 10 days as per their own rules. I asked repeatedly if it should be sent to another facility. They refused to answer. I took it to **** and returned it as refused. I want my money back. I do not want the product. I don't want my information sold, traded, or given away. I get 80 *********** calls a day. Im trying to stop it not cause it. Please get my money refunded. Thank you

    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The purchase was made on 01/17/25. Order number ******. I paid $48.90. I was promised one California wildfire support candle and a free polished cut diamond. I was sent a box containing said candle and an order receipt. When communicating with the company they said it was attached to the order sheet, but when I told them to look at the photo because nothing is attached. The only reply given was "yes it was". They offered a promotional gift to sell their product and are refusing to take responsibility for their mistake. This could also be a scam they use to sell more products. I want a replacement of my free promotional gift and an apology for the inconvenience.

    • Initial Complaint

      Date:02/10/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      End of January 2025 order number ****** keep on getting emails apologying for delay in shipping because of a lot of orders, tried to call several times goes right to voicemail with no call backs EVER. PAID $39.00 for candle. Another order ****** a few days ago paid $34.90. Nothing yet with this order. And ****** order yesterday and the order has already shipped out, will arrive on FEB. 18. This one $49.00. I want a guarantee that Im gonna get my merchandise very soon which a lot of people are complaining that it takes several weeks after the so-called 1 to4 day delivery that theyre getting their merchandise. Then I came to find out in one of the emails I read or the reviews if youwanna get technical saying that they are lab created diamonds not *** certified diamonds and it says right on the candle itself genuine *** certified diamonds theres a big difference between certified diamonds, real, and lab created diamonds. All I want is closure and I want my merchandise whether it be real diamonds or lab created diamonds I can still put it into earringsor a pendant. Thank you for your time.

    • Initial Complaint

      Date:01/31/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Dec. 2024, I ordered 4 items from the company using a promotional advertisement (candles w a diamond in each) of buy 4 and receive a 5th separate diamond free. The packing slip of this order reflects these facts. Upon receipt of the actual order, unfortunately, 4 candles were received without the free, incentive, diamond.

    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 14, 2024 I placed an order from ForeverWick Candle *** for $43.90. On Dec 23, 2024 I contacted the company's support email address requesting a cancellation of my order because it had not yet shipped and would not arrive in time for my needs (this time frame complies with their return policy, so I expected no issue). By Dec 30, 2024 I was never contacted confirming my cancellation, so I emailed again seeking help. On Jan ****** a representative replied to my assuring my my order would be shipped soon. I immediately responded (2 minutes later) stating I would still like to cancel my order and collect a refund.On Jan 14, 2025 I received a response from support apologizing because the order had been delivered and "per our policy, once an order has been marked as delivered, we do not process replacements or refunds". I replied a little over an hour later explaining that I request a cancellation/refund before multiple times before the order ********** has been over a month since I requested a refund.

    • Initial Complaint

      Date:01/27/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered candles frim this company on Dec 7, 2024 As of today, Jan 26, 2025, no merchandise or refund although Ive emailed them 3x, messegwd them & went on line, FB, to make a complaint No response after 9 attempts I have contacted my credit card & now im letting you know this business is a scam

    • Initial Complaint

      Date:01/27/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order to this company approximately 10 days ago, I never got confirmation from them, I haven't gotten a shipping notification, even though they ship 1-2 days after order. I've called what numbers I could find and emailed and text with no response. I think it's a scam company.

    • Initial Complaint

      Date:01/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 27 of 2024. I ordered from Forever ******** They have told me time and time again. My order has shipped. Only a lable has been created. No product is encountered to my residence. I have contacted the company numerous times. All i get is the same response. My order has been shipped. No it has not when you look at tracking number. Only a lable was created. This has been going on for six weeks now. I have asked fir a refund. All I get is lied to from this company.

    • Initial Complaint

      Date:01/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 10/10/24 Invoice # ****** Price $99.75 Received ****************************** oil was all over the candles & labels were ruined. Ceramic part of candle broken

    • Initial Complaint

      Date:01/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12.7.24 I placed an order for 2 candles. On 12.11.24 it was acknowledged in an email. 12.31.24 I requested status as I had not received an email with shipping info. 1.3.25 I requested status again as I had not received a response. 1.4.25 I requested a refund. No response. 1.12.25 i requested refund again. No response.

    Forever Wick Candle Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.