Complaints

This profile includes complaints for LawnStarter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LawnStarter has 15 locations, listed below.

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  LawnStarter

  814 San Jacinto Blvd #200 Austin, TX 78701

• 

  LawnStarter

  402 W Broadway Ste 442 San Diego, CA 92101-3542

• 

  LawnStarter

  1001 E Montclair Rd Pensacola, FL 32505

• 

  LawnStarter

  1427 Junior Dr Dallas, TX 75208-2421

• 

  Lawnstarter

  Cleveland, OH 44126

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for mowing and trimming services and received a notification on my assigned day stating that my grass had been cut. However, when I returned from a work trip three days later, I found that my lawn had not been touched. I attempted to communicate through the ** app but received no response. I then called the ***** number and left a message, only to be told by an automated recording to call back during working hours. When I did call back to resolve the issue, I was unexpectedly informed that I was outside of the dispute window. I had assumed the company would take responsibility and simply send someone out to perform the service I paid for. Instead, I was told that if I still wanted my grass cut, I would have to pay more because I no longer qualified for the discount associated with the first cut. Frustrated, I decided to cancel my account. Even during the cancellation process, the company didnt refund the charge for the initial service, despite the fact that they sent me a photo of a yard they supposedly serviced and it wasnt even my property. I am extremely disappointed in the lack of accountability, poor customer **********************, and unwillingness to resolve what should have been a simple issue.

  Business Response

  Date: 06/12/2025

  Hello ******,
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Your free mow is scheduled on June 16 - June 17. We are also waiting for your signature for the refund request of $22.71. You can provide your signature here: *****************************************************************************************;
  
  Can you please let us know if Shiena was able to resolve the issue? Are you satisfied with the resolution she offered?

  We will sit tight and wait for your reply. Thank you. 
   
  
  Respectfully,
  The LawnStarter

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up with this company for an account they had their legal team send me a threatening letter for no reason. I am requesting they cease all communications with me going forward and remove my information that they using without my permission.

  Business Response

  Date: 06/12/2025

  Hello ******,
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. We have added your phone number to the Do Not Call List. Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered?
  
  We will sit tight and wait for your reply.  Thank you!
  
  Respectfully,
  The Lawn Love 
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LawnStarter contracted a company out to do mowing at my home and when they left there was a broken door. Please note, Austin with First Choice Lawn and Landscape mowed the grass on that day but never alerted anyone that a rock hit the glass causing damage. I did reach out to LawnStarter immediately with photos of the damage seeking resolution. After a few days, I was offered $200 for the repairs which was grossly low. I then moved forward with asking since LawnStarter does this type of service, they should be able to arrange a repair with a vendor to address this issue and cover the costs. A few days went by and I received another message from Lawnstarter stating they could not get a vendor but would now offer $400 for me to repair the items but I needed to sign a waiver within 48 hours from 5.28 or offer was off the table. Please note, since this is a double pane glass that does not cover. Since we now have to find a vendor to come out and quote the work we are not signing anything to release liability. I also had one quote based on the picture state it was over $650 easily due to glass ************ this point, I would like for Lawnstarter to work with the vendor we choose and and pay for the repairs with vendor.Austin at First Choice Lawn and Landscape honestly should be covering this under his insurance, since he is the confirmed vendor who did the work. I need resolution ASAP

  Business Response

  Date: 06/06/2025

  Hello ******,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partner consultants from **************************, ******, handled your concern. Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered? 
  
  We will sit tight and wait for your reply.  Thank you!
  
  Respectfully, 
  The LawnStarter

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My deaf elderly Mother was charged on May 13th and May 20th for lawn work but you all only come every other week. Please investigate. We know for a fact that you did not come after just one week again.

  Business Response

  Date: 06/11/2025

  Hi ******,

  Thank you for your time taking the phone call last time. As what we have discussed, we are still working on the refund request we have talked about. I will reach out via email once everything is already completed and if there is an outcome already. 

  We truly appreciate your patience. 

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* **********cted to download the app in order for me to cancel the service. By the time I actually got the opportunity to cancel the service the young man was at the property. In the photos, as you can see there is not enough space for a riding mower to access the side of the house without moving the ** unit. The young man still proceeded to try. I wasnt contacted in the event of this happening because I was not at home during this time but my neighbor notified me immediately when this incident occurred. I have multiple email correspondences with *********, an Incident Resolution Analyst at LawnStarter. Also the address provided is my address because turns out this company doesnt have an actual address listed on their website.

  Business Response

  Date: 06/09/2025

  Hello *******, 
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the terrible experience you had with one of our services. Upon review, one of our partnered consultants from the ************************** handled your concern. Can you please let us know if ****** was able to resolve the issue? Are you satisfied with the resolution she offered?
  

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company completely misled me. Nowhere during the signup process was it clearly stated that I would be required to use their service at least three times before being allowed to cancel. This is deceptive and dishonest business practice, designed to trap customers.The quality of the lawn ********************** is terrible its as if the grass wasnt even cut. Edges were left untouched, and they left debris all over my driveway. The customer ********************** is even worse slow, unhelpful, and evasive.I only paused my service because the website offers no option to cancel, and theres no proper support system in place. Youre forced to spend 30+ minutes on hold by phone just to talk to someone and even then, they wont let you cancel.All I want is to cancel my account immediately and never deal with this company again. Their service is unacceptable, and their policies are predatory. I hope the BBB takes this seriously so other customers are not misled the way I was.?

  Business Response

  Date: 06/02/2025

  Hello *******,
  
  I hope this message finds you well.
  
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  
  Our partnered-team Consultant (**************************) attempted to contact you via email and also left a voicemail, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to our email at your earliest convenience.
  
  Looking forward to your reply.
  
  Warm regards,
  LawnStarter

  
  

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  etc, etc), 3 people showed up at my home at 7pm on 5/13/2025. It was almost dark, but my yard is small enough I figured they could get it done before dark.About a half hour later, she messaged me on the app and asked me to could come outside.Once outside, she told me that she doesn't have a lawn mower and said she was going to walk around the yard and pick up sticks but she didn't have any lawn bags of any kind either and asked me to supply them for her.I do not have any paper yard bags and it's illegal to use plastic bags for yard waste. I told her that.Her and her 'helpers' continued to wander the backyard, smoking cigarettes and picking up random items for a long time, accomplishing ********** 915pm I received a notification that my lawn was completed, but obviously it wasn't, as she had no tools, supplies or even a lawn mower to complete the job.Just spent 2 hours wandering through my backyard and even was up on my deck by my back door looking around and through things. I also noticed after they left, they had several piles of yard waste all throughout the yard for some reason. And they also had a pile of sticks and such in front of my garage, next to the garbage can.I notified customer ********************** via their app on 5/14/2025 that, again, the job was not completed. Barely even attempted after 2 different pros. They then assigned a 3rd pro to take care of it and said I would hear from them in 24 ******** is now 5/21/2025 and my yard still hasn't been mowed.I have emailed customer ********************** 3 times with pictures, called the customer **************************#, left messages and talked to people on the app numerous times. I never received a response from any of my emails, messages or through the app.On 5/18/2025 they attempted to charge my card and have done so everyday since.

  Business Response

  Date: 05/27/2025

  Hello ******,
  
  I hope this message finds you well.
  
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  
  I've attempted to contact you via email and also left a voicemail, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to my email at your earliest convenience.
  
  Looking forward to your reply.
  
  Warm regards,
  ******, LawnStarter
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service not provided, frequently postponed with no ************** the meantime lawn grass has overgrown.

  Business Response

  Date: 05/21/2025

  Hello ***,
  
  I hope this message finds you well.
  
  Im reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for the inconvenience youve experienced, and were committed to resolving this matter.
  
  Ive tried to contact you via email and also left a voicemail, as wed really appreciate the opportunity to make things right. When you have a moment, Id be grateful if you could review and respond to my email so we can move forward.
  
  In the meantime, I want to let you know that **** assigned a new lawn care provider to your property. They are scheduled to service your lawn on May 23rd.
  
  Please feel free to reach out if you have any questions or concerns. Im here to help and will continue to monitor your account closely.
  
  Looking forward to your response.
  
  Warm regards,
  ******
  LawnStarter Team

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is steady charging my account and I have not received any services

  Business Response

  Date: 05/21/2025

  Hello *********,

  I hope this message finds you well.
  
  I'm reaching out regarding your Better Business Bureau (BBB) complaint #********. We sincerely apologize for any inconvenience youve experienced.
  
  I've attempted to contact you via email and also left a voicemail, as were eager to resolve this matter and make things right. I would greatly appreciate it if you could review and respond to my email at your earliest convenience.
  
  Looking forward to your reply.
  
  Warm regards,
  ******, LawnStarter