Complaints

This profile includes complaints for Linebarger Goggan Blair & Sampson, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Linebarger Goggan Blair & Sampson, LLP has 41 locations, listed below.

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  Linebarger Goggan Blair & Sampson, LLP

  2700 Via Fortuna Ste 500 Austin, TX 78746-7998

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  2805 N Navarro St Ste 700 Victoria, TX 77901-3952

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  711 Navarro St Ste 300 San Antonio, TX 78205-1749

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  1316 South John Redditt Lufkin, TX 75904

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  412 N Washington Ave Ste 1 Livingston, TX 77351-2838

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 28th, 2025, I received a formal letter demanding payment for a court ordered debt collections from the State Of ******************************* notice date: 03/25/25 for $556.00. Letter looks completely legitimate. I've gotten a similar letter before; separate issue and was fully taken care of months ago. My initial impression was maybe a payment hadn't reached their system. Then I saw the referring office, ***********. Never lived there! The amount was enough to scare my parents sadly, to pay a portion of the fee. Parents called me for authorization to speak on my behalf/provide payment from my account despite my concerns. Payment: $278.00 out of $556.00. Absolutely absurd numbers. The *** from Linebarger Goggan Blair&Sampson, LLP stated: 03/25/15, LA non-traffic ticket "pedestrian must yield right of way-jaywalking". TEN YEARS AGO! In 2015, I was a minor w/o a government issued ID, was never in LA, didn't even know how to drive caused by PTSD (hit by a DUI offender that year). Parents requested a court hearing during the call seeking reimbursement. I looked up my case #. No results found. Panicked, I called *************** superior courts, various ********* numbers multiple times to no avail, and lastly LGBS, LLP. A man answered asking for my case # and birthdate. He said the **************** number DO NOT MATCH. Bogus and outrageous. Nervously, he told me to THROW AWAY the letter and IGNORE it. Gave him the same information I provided here. Asked about refunds and court hearings and HE HUNG UP!! I got a 2nd letter on 04/06/25 from LGBS, LLP "Acknowledgment of voluntary monthly installment plan" stating I still owe the full amount. Checked case # on ****************** displaying a small claims dispute in 1992. Attached is overwhelming proof with ********************* Even photo evidence. I demand an explanation, refund, immediate absolved debt, and a no contact order. This was very a traumatic and predatory scam. PLEASE HELP! Action must be taken, BBB. Thank you!

  

  Business Response

  Date: 04/17/2025

  I am responding to the consumer complaint filed with your office by ******* ******. The complaint regards an unpaid citation with the **************************.
  
  After reviewing the account, we have determined that the Complainant ******* ****** is not the ******* ****** who received the citation in Los Angeles Superior Court Case No. D431642. We have expediated a refund of the $278 paid on the account and have removed her contact information from the account. Ms. ****** should receive the refund of $278 in about a week at ************************************************************************************
  
  The Complainant ******* ****** had an unpaid balance with the ************************ in a different case. When her family member called our offices on February 10, 2025 to inquire about her accounts, the ********* and *********** accounts were linked together by mistake due to the same name and her contact information became attached to the Los Angeles case. Her father called again on March 28, 2025 and paid $278 on the Los Angeles account and agreed to enter into a payment plan to pay the rest of the balance. Ms. ****** called on April 1, 2025 questioning the Los Angeles citation, but the call disconnected before we could try to resolve the issue. On April 4, 2025, her father called our offices again questioning the Los Angeles citation. Our agent told her father that he may provide a drivers license copy to prove the Complainant ******* ****** has a different birthday than the Defendant in the Los Angeles Superior Court case to receive a refund.
  
  Further,the Complainant ******* ****** made a duplicate payment in ************************ Case No. 21-TRS-067055 to the ****************************** (the ***).She paid the San ***** citation through the *** on 2/25/2025 and then made another payment through the *** on March 2, 2025. We received those payments in our offices from the *** on April 15, 2025 and will refund an overpayment of $486.
  
  Ms.****** may call our CA attorney, ***** **, at ************** if she has any additional questions. Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I thank the team and everyone involved for their time to resolve this issue so keenly. Very appreciative for the diligence. Note that advising to ignore and throw away as serious of a letter as this, I implore LGBS to provide better solutions and be more transparent. Some people can't afford to wait on a refund. It is extremely important to be vigilant of all details before sending out collection letters. Thank you. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve the issue of paid and unpaid toll violations for months. It be been given the run around and advised to fax information to NewJersey who failed to assist in the matter. Linebarger has acquired 17 toll tickets from ******** and ********. The Maryland violations for Plate#6EL7782 has a zero toll due because they were all paid and I was told by Deleware that the tolls were paid from m EZ pass and the fines shouldve been removed. The violations for Plate #8CM3370 for unmanned toll booths for a car being driven and now owned by ******. I provided his EZ pass that he had at the time because he said hed taken care of the matter. Either way Im also upset because based on the Toll Payer Protection Act I shouldnt be going through this hassle with these ongoing tickets at all. The tickets were all mailed outside of the required timeframe. Plus, Im almost certain that my nephew wouldnt have lied about taking care of these tolls. I shouldve received an invoice to pay the toll within 30 days. Im willing to pay the tolls for Plate#8CM3370 if the tickets havent been paid, however I believe its unjust for me to pay fines that shouldve never been forwarded because they were not compliant with the law.

  

  Business Response

  Date: 04/10/2025

  I am responding to the consumer complaint filed with your office by **** *******. Ms. ******** complaint regards an account for unpaid tolls and fees owed to our clients, the ***************************** (****) and the ************************************* (******).
  
  It is important to note that this is the second BBB ********************* has sent this year regarding the **** debt, the first BBB complaint was received by the Firm on February 2, 2025, and the Firm replied to the BBB Complaint on February 11, 2025, Complaint ID ********.
  
  Between August 19, 2022, and October 24, 2024, a vehicle with Maryland license plates *******, and *******, registered to **** *******, incurred numerous tolls on the New Jersey Turnpike.  NJTA mailed notices for the violation, including the amount of the tolls incurred, and associated fees. The notices were mailed to the address **** received from the **************************** (DMV): ***********************************, which is the same address on the current complaint submitted.
  
  When the notices went unpaid beyond the due dates, the violations were referred to the Firm for collection.  The Firm once again states that multiple notices were mailed, in the amount of $757.45. 
  
  Upon receipt of this complaint, we again reviewed the account with our client. Per ****, the violations remain valid.  The violations occurred due to the E-ZPass account having a negative balance and/or E-ZPass tags not being valid at the time of violations. The E-ZPass tags were read thru the toll lanes, however **** was unable to obtain payment for these tolls, therefore violations were sent to collections.   The amount of $757.45 remains due and owing.
  
  Upon receipt of this complaint, we also reviewed the account Ms. ******* referred to concerning our client, ******. Per ******, **** ******** debt in the amount of $183.00 has been voided, as ****** is unable to access the archived images and documents for these violations.  As such,****** has recalled this account from our office. There is no further amount due for the ****** account at this time.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 04/14/2025

  Complaint: 23173719
  
  I am rejecting this response because:
  First and foremost several of the toll violations have a zero balance and  I shouldnt be paying fees on a zero balance.  Secondly the tolls were not mailed within the required 30 day time period.  If theres proof they were mailed within the 30 day timeframe I would like copies of the notices confirming such date.  This matter is not in compliance with the law and I do believe NJ is and has not been complying with the regulation.

  Regards,
  
  **** *******

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been making payments to this company since last November. I have paid it every month. They sent us a notice in the mail that said we had to pay the total due 7 days of the letter date. The letter date is the 1st and we got it today in the mail 4/7/2025. This is not fair since we have paid every month. This is not okay, and needs to be fixed and handled.

  

  Business Response

  Date: 04/10/2025

  Dear Ms. ******************* are in receipt of your complaint of April 7,2025. In the future, please feel free to communicate with us directly.Based upon our records, your agreement was to voluntarily make payment on this matter on an agreed upon date each month.   If and when payment is not received on or near this agreed upon payment date, a letter is generated notifying of a missed payment.  That is the letter that you received from us, and which apparently is the subject of your complaint.

  
  We appreciate the fact that you have been making payments toward satisfaction of the obligation.   Further, we are happy to continue moving forward with a voluntary payment arrangement with you.   We request that you contact our collection team member ***** ********* at ************************ to discuss the terms of this continuing arrangement.   This communication will allow us to remove any confusion and to move forward with consistent arrangements.

  
  We trust this explanation will resolve your complaint.   In the event you have questions relating to this matter,please contact our office for courteous and meaningful assistance toward resolution of your issues.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We vacationed to ******** last summer and just received a demand for payment for a tollway change that we have never seen. It says we did not respond and has a charge of $74.30 which is ridiculous for one toll. Seems like a scam but in researching was a collection type place. Referenced number is not found online.

  

  Business Response

  Date: 04/07/2025

  I am responding to the consumer complaint filed with your office by ***** **********. Ms. *********** complaint regards an account for unpaid tolls and fees owed to our client, the E-470 ************************ (E-470).
  
  On July 10, 2024, E-470 recorded several tolls incurred by a vehicle with Texas license plate *******, registered to ***** **********. E-470 mailed multiple invoices for the violations, totaling $74.30;the amount of the tolls incurred, and accumulated fees and penalties. These invoices were mailed to the addresses received from the Department of Motor Vehicles (DMV): ***************************************. Please note it is the responsibility of the registered owner of the vehicle to update the mailing address on their registration.
  
  When no response was received, the account was referred to the firm for collection. A notice was mailed on November 13, 2024,in the amount of $74.30.  A second notice was mailed on January 13, 2025,in the same amount.  A probable new address was located; ***********************************************************, and the latest notice was mailed on March 21, 2025, in the amount of $74.30.  No response was directly received by the Firm.
  
  Upon receipt of this complaint, we reviewed the account with our client. Per E-470, this debt is valid. The transactions and charges are for tolls incurred on July 10, 2024.  E-470 mailed the statements to the address provided by TX DMV as required. The balance currently showing as due is $74.30, with a due date of April 11, 2025. E-470 has provided invoices and images for review.  As a one -time courtesy, E-470 will waive $25.00 in fees, which will bring this to a total of $49.30, if Ms. ********** pays before the due date of April 11, 2025.  Until that time the amount of $74.30 remains due and owing.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This firm continues to send me a notice of outstanding liability for court fines for blight violations in city of *******. They reference a ticket # ********DAH in the amount of $1,130. I have NEVER owned property in the city of *******. I contacted the city over a year ago and they confirmed that the person that with this obligation is someone else. However I continue to receive notices from this law firm with threats of fines, fees and garnishments. I fear that they will damage my credit rating.I am requesting your assistance in having them cease and desist in these actions.Thank you so very much. ******* ******

  

  Business Response

  Date: 03/31/2025

  I am responding to the consumer complaint filed with your office by ******* ******.  Mr. ******* complaint regards an account owed to our client, the City of *******, *********
  
  We reviewed the account with our client after receiving the complaint. On March 2022, Mr. ******* account was placed with our law firm for collections.  Subsequent to Mr. ******* account being placed with us, the client dismissed the ticket against Mr.******.
  
  As a result, we will recall this account and will cease collection efforts against Mr. ********************* accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 03/31/2025

  Complaint: 23063616
  
  I am rejecting this response because:
  
  They infer that I am the party responsible for the violation in question. When I contacted the city of ******* they agreed that I was not the person in question. The ******* ****** that is in violation was a younger man, I am 78 years old and have NEVER owned any property in the city of *******. I have never gone by the name ******* and use my given name of *******. This law firm has been negligent or sloppy in looking for the responsible individual and assume that because my name is similar that I am the person responsible.

  Regards,
  
  ******* ******

  

  Business Response

  Date: 04/04/2025

  Dear Mr.******:
  
  On behalf of Linebarger Goggan Blair & Sampson, LLP (the Firm), I am responding to your rejection response dated April 1, 2025, to our written response to your complaint to the Better Business Bureau (BBB) regarding our collection efforts on Account Number ********  (the subject property).
  
  The Firm acknowledges your concerns regarding receiving further contact from our office related to the subject property.  As you have even stated, the subject property is owned by someone else under a same name property owner that remains delinquent. We do not have the authority to remove this name from our records even though you share the same name as the delinquent property owner; however, in order to avoid future correspondence from our office on the subject property,we have removed ***** *******, ***************** (your address) as a valid address for the owner of the subject property.
  
  Thank you and I hope this response has addressed the concerns in your complaint. Should you have any questions or concerns, please do not hesitate to contact us directly.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: ******************* -- ************************************** continues to attempt to collect money for a car that does not belong to me and I do not drive. I have contacted this company and asked them to stop contacting me as it is not my car or plate number. Their response is "We don't care." I do not drive this car. This is not a car owned by me. I do not and did not, EVER, park this or any other car in ******. I do not even drive in ******. I do not want ANY further contact by phone, email, postal service, or any other communication.I have already reported this company to the *************************. I will be seeking compensation for ANY further contact from this company or any other in regards to this matter that comes after this date. 03/24/2025.LEAVE ME ALONE!!

  

  Business Response

  Date: 04/02/2025

  On behalf of Linebarger Goggan Blair & Sampson, LLP (the Firm), I am writing in response to your complaint (Complaint ID *********, which we received from the Better Business Bureau (BBB) on March 25, 2025. Your complaint concerns a letter and phone calls you received regarding an alleged balance of $50.00 owed to ******************* (the Client) for a parking violation (No.****************) dated February 12, 2023, stemming from non-payment at a private parking facility managed by the Client.

  
  As required, the Firm immediately ceased all collection activity upon receipt of your complaint and initiated a review of the matter with the Client.

  
  The parking violation was placed with the Firm for collection on April 18, 2023.The violation was issued on February 12, 2023, at 1:10 PM to a black Chevrolet Equinox bearing Texas license plate number *******, which was parked at a pay-to-park facility located at ********************************************************************************

  
  Upon receiving the account, the Firm used its **** tracing vendor(s) to identify the registered owner of the license plate in question. Those services identified you as the individual to whom Texas license plate number ******* was issued.

  
  Following your BBB complaint, the Firm re-verified this information with our **** trace vendors. While your name was reconfirmed as the individual associated with that license plate number when the violation was issued, the Firm was unable to confirm a definitive link between that plate and any registered vehicle make or model.

  
  After reviewing these findings, the Client has advised the Firm that it no longer considers parking violation **************** valid or due. As a result, the Client has voided the violation in its system. The Firm has updated its records accordingly, and you will receive no further communication regarding this matter.

  
  We trust this resolves your concerns. Should you require any further information,please do not hesitate to contact me directly.

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  

  Contrary to their response, I have never been the registered owner or driver of this car.  I insured the car for someone else, who they refused to talk to.  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving a demand notice (********), for parking of my car in west palm. My license plate was snapped at the ************************. I have already paid for this parking with my ticket while booking the flight. Kindly desist from making me feel uncomfortable if you do not have accurate information about me. You should confirm with Brightline if I paid for parking or not. Kindly take this as a final attempt to explain.

  

  Business Response

  Date: 03/26/2025

  Dear Mr. ****** **********:
  
  On behalf of Linebarger Goggan Blair &Sampson, LLP (the Firm),  I am responding to your complaint (Complaint ID *********, which we received from the Better Business Bureau (BBB) on March 24, 2025.  Your complaint regards a letter(s) you received for an amount due to the ******************* (the Client) totaling $71.99  for parking violation **************** that occurred on  October 23, 2024 for non-payment after utilizing a private parking facility/lot managed by the Client. 
  
  As required, upon receival of BBB complaint the Firm ceased all collection activity and reviewed your claim with the Client. 
  
  After reviewing your complaint and the payment information you provided, the Client has confirmed that parking violation **************** is no longer valid nor due.  The Client no longer finds you responsible for this debt.  The Client has voided this violation from its system and the Firm has updated its internal systems reflecting the findings of the Client. You will no longer receive any communication related to parking violation ****************.
  
  I hope this will be sufficient to satisfy your inquiry and resolve this matter. In the event you need additional information, please do not hesitate to contact me. 

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This so called law firm is harassing me trying to collect on a **** that was paid last year.

  

  Business Response

  Date: 03/19/2025

  Response attached

• Initial Complaint

  Date:03/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to register my car, and I am told that because the unpaid toll has been referred to Linebarger, there is no way I can make progress to find out what this charge is for and get it paid. I have never received any letter from Linebarger or anyone else. I was able to get a violation number, and I have my plate number. I have no issue paying for an unpaid ticket. My complaint is this: After days and many hours on the phone, and multiple phone calls, I cannot get any help. I have left voice messages, sent emails, googled other Linebarger offices and called, only to be told that I have to call the ************ number. This phone number, ************ that is presented as the ONLY number where one can get help feels like a scam. This is grossly unfair. How is this acceptable, to be treating people like this. I literally cannot register my car and Linebarger does not have resources set up to address these situations. I literally have spent hours and hours waiting on the phone listening to background music. The system then hangs up on you after a long enough wait. Cannot register my car, insurance being cancelled. This is EXTREMELY frustrating. How is this ok???

  

  Business Response

  Date: 03/07/2025

  I am responding to the consumer complaint filed with your office by ****** ************* ****** ******* complaint regards an account for tolls and fees paid to our client, the ****************************************** (*******).
  
  A vehicle with Massachusetts license plate ******, registered to ****** ****** incurred tolls on ****************************************** toll lanes. Multiple invoices were mailed by MassDOT for the violations, which totaled $23.60, representing the amount of the tolls incurred, plus accumulated fees and penalties. The invoices were mailed to the address ******* received from the **************************** (MVA).  Please note it is the responsibility of the registered owner of the vehicle to update the mailing address on their registration.
  
  When no response was received to the invoices, the account was referred to the Firm for collection. 
  A probable new address was located for Mr. ******* ***************************************************************************. A notice was mailed on May 28, 2024, in the amount of $23.60. A second notice was mailed on July 2, 2024, in the same amount.  The Firm has continually tried to reach Mr. ************* No direct response was received by the Firm.
  
  Upon receipt of this complaint, we reviewed the account with our client. Per *******, this debt is valid. ******* has mailed eleven Pay by Plate Invoices to Mr. ****** since November 2024.  Mr. ****** is aware of how the system works from numerous, previously paid Pay by Plate Invoices.  ******* has provided a statement, image, and invoices for review. The amount of $23.60 remains due and owing. 
  
  The Firm will have a supervisor contacting him directly to help resolve his account.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary,please let us know.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency keeps collecting my state tax refund and *** already paid last year on this debt.

  

  Business Response

  Date: 03/12/2025

  I am responding to the consumer complaint filed with your office by **** *****.The complaint regards traffic fines owed to our client, the Los Angeles Superior Court (the Court).
  
  The complaint alleges that the balance owed has already been paid. We have verified with our client that there is an unpaid balance totaling $1,074.35.
  
  In 2024, Ms. ***** had three unpaid traffic violations with the Los Angeles Superior Court. A balance of $689.35 was due for case number D231243, $313 for case number *****TT, and $896 for case number CK05329. Ms. ****** tax refund was intercepted in June 2024 for $824. The intercepted funds received fully paid the balance on case number D231243. The rest of the intercept funds was applied to case number *****TT so that only $178.35 remained unpaid. $896 remained due for case number CK05329. The total balance due after the June 2024 intercept funds were applied was $1,074.35. The Court did not receive any payments after the June 2024 tax intercept.
  
  Copies of the citations for the two open cases are attached to this response. After we receive the $924 payment from the currently pending tax intercept, a total balance of $150.35 will still remain due. Ms. ***** may contact our offices at ************* to make a payment for the remaining balance.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the ************ the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *****