Complaints

This profile includes complaints for Linebarger Goggan Blair & Sampson, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Linebarger Goggan Blair & Sampson, LLP

  2700 Via Fortuna Ste 500 Austin, TX 78746-7998

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  2805 N Navarro St Ste 700 Victoria, TX 77901-3952

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  711 Navarro St Ste 300 San Antonio, TX 78205-1749

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  1316 South John Redditt Lufkin, TX 75904

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  412 N Washington Ave Ste 1 Livingston, TX 77351-2838

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB,I received a letter dated 2/19/2025 from Linebarger Goggan *********************************************** LLP stating they they are attempting to collect a debt that I owe to I-************. They have provided no indication of the date of the alleged toll violation, vehicle identification, etc. It only states the amount owed as of 10/30/2024 (which I assume is the date of the alleged violation), the amount of additional penalties ("fees"), and the overall amount. They also provided an account number to which this alleged toll violation was assessed.I do not have any toll account for I-66 and I was nowhere *near* I-66 in the month of October 2024 - or any month for that matter. My vehicle has not been driven out of my current state of residence (which is in the mountain west). I think I would know if I had driven cross-country! If necessary, I can contact my insurance company to prove this, as I am part of a program which tracks my driving to maintain a "safe driving" discount. I strongly dispute this alleged violation and call into question Linebarger Goggan Blair and Sampson LLP's motive in attempting to collect a debt for which I am demonstrably *not* responsible. I seek a documented response from Linebarger Goggan Blair and Sampson LLP to this claim I am filing in addition to a documented, written full statement that they were in error and I am not in any way responsible or liable for this debt.

  

  Business Response

  Date: 03/11/2025

  I am responding to the consumer complaint filed with your office by ***** *************************. Massouccolos complaint regards an account for tolls and fees paid to our client, the I-66 ************************* (I-66).
  
  On August 15, 2024, I-66 recorded a toll violation by a vehicle with Tennessee plate BFK4300, registered to ***** Massouccolo. I-66 mailed multiple notices for the violation, resulting in the amount of $106.75, including the amount of the toll incurred, and accumulated fees and penalties. The *************************** (DMV) provided an old registration address for that license plate of *****************************************  A review of that address provided information that Mr. *********** did not reside at that address and provided a more probable address of *************************************** ***. I202, **********, ** *****. I-66 mailed their notices to that address.  Please note that it is the responsibility of the registered owner to properly register a vehicle in the state in which the reside and to keep the address up to date.
  
  When no response was received to the I-66 notices, the account was referred to the Firm for collection. The Firm mailed a notice, in the amount of $106.75, on December 31, 2024.  A probable new address was located; ********************************************* J204, Longmont, ** *****, and a notice was mailed on February 19, 2025, in the same amount. No response was received directly by the Firm.
  
  Upon receipt of this complaint, we reviewed the account with our client. I-66 has confirmed that the debt is valid. Per I-66, the make and model of the vehicle in the captured image, match the make and model associated with Tennessee license plate *******, a ****** Altima. Mr. *********** never contacted I-66 directly. I-66 has included the Final Notice and image for review. The amount of $106.75 remains due and owing.
  
  Please accept the above information as our response to the complaint.  We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This LLP has been bothering me for years about a car that is not in my name. My ex has this car and paid this fine when I was being initially harassed by this LLP. The DE ***, ****** and other organizations have all been spoken with and my name is not attached to the car in any way. I have since moved and within one month of my move they found my new address and are mailing me again for a fine that was again, already paid and not attached to me. This is harassment and stalking at this point and if need be I will seek legal advice on this matter. Hopefully filing this complaint will get their attention and to leave me alone. The ********** in question is the *************** in ************. Ive spoken with them three times since this started and they keep giving me the run around. Thank you.

  

  Business Response

  Date: 03/12/2025

  I am responding to consumer complaint filed with your office by ****** *****. Mr.****** complaint regards an account for unpaid tolls and fees owed to our client, the ************************************* (******).
  
  The complaint requests no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course,welcome to share this response with the complainant.
  
  On November 3, 2022, ****** recorded a toll occurrence by a vehicle with Delaware license plate ******, registered to ****** *****.  ****** mailed multiple violation invoices, incurring fees and fines, resulting in the amount of $88.55. The invoices were properly mailed to the name and address provided by the **************************** (DMV); ************************************* Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the owner, whether that is Mr. ***** or his ex-wife, to keep the registration name and address up to date.
  
  DelDOT records do not reflect a payment in the account.  As such, when the notices went unpaid beyond the due dates, the violation was referred to the Firm for collections on April 30, 2024. The Firm continually tried to reach Mr. ***** and a probable new address was located; ***************************************** ***. A, ******************************  Multiple notices were mailed to Mr. ****************** receipt of this complaint, we reviewed the account with our client. Per ******,this debt is valid.  Mr. ***** did not supply the supporting DMV documentation required.  ****** has provided invoices and images for review. The amount of $88.55 remains due and owing.
  
  If in the course of Mr. ****** divorce the vehicle was awarded to his ex-wife, he is welcome to submit signed court documents showing the date that his ex was assigned responsibility for the vehicle.  If that is before the date the toll was incurred, the account can be reassigned to the other party.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 03/18/2025

  Complaint: 23006769
  
  I am rejecting this response because:
  

  My ex ******** ******** who resides in  ********, who owns this car, is the one who committed the violation. When your law firm first began bothering me, I called DelDot, MVC of DE and The ************************** to confirm my name was not attached to the car. 
  

  My ex confirmed with a mutual contact that she paid the fine and ****** confirmed this. 
  

  As with the numerous ****** Reviews and Reddit posts about this law firm, youre clearly trying to con people who dont know any better. 
  

  Leave me alone or I will get a lawyer. 

  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 03/24/2025

  We stand by our previous response.  We again reached out to ****** regarding the amounts owed.  They have again confirmed the amounts are due and owing.  Further, the have confirmed again that at the time the tolls were incurred DMV showed Mr. ***** as the registered owner.  They asked that Mr. ***** provide documentation that the vehicle was otherwise registered at the time the tolls were incurred, if he has such documentation. 

  Customer Answer

  Date: 03/24/2025

  Complaint: 23006769
  
  I am rejecting this response because:

  What on earth documentation do you exactly desire? Ive spoken with the **** multiple times about your harassment since you started 3 years ago. Theres no documentation I have, my ex and I are not in communication and the breakup has had me going to therapy for 4 years now to sort it out amongst other things as it was a highly abusive situation. I have stressed to your representatives that this was taken care of and that as of Fall of 2021 she has had the car under solely her name with the **************************. You can keep claiming all youd like, but given your companies absolutely appalling reputation, Im going to stand by the facts I have and know. 
  If you want to con and harass someone, harass my ex who has had sole ownership since 2021 when she left. You will not get anything from me outside of a harassment case if you do not finally give up this long con. 
  

  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 3/1, I received a "second notice of delinquent toll violations and fees" from this company. Which is odd because I never received a FIRST notice. It appears it is for a $3 toll charge incurred on 6/23/24. However, I have and did have at the time, an EZ Pass in my vehicle. Now I'm being charged a $30 fee on a $3 toll by this company to collect. That is OUTRAGEOUS. And to make it better their RUDE letter tells me I'm going to be facing a summons and legal trouble over a $3 toll that should have been charged to my EZ Pass. This is practically robbery!

  

  Business Response

  Date: 03/04/2025

  I am responding to the consumer complaint filed with your office by Amber ******** Cooks complaint regards an account for unpaid tolls and fees owed to our client, the ***************************** (****).
  
  On June 23, 2024, a vehicle with Pennsylvania license plate *******, registered to ***** ****, incurred a toll on the New Jersey Turnpike.  NJTA mailed multiple invoices encompassing the toll, administrative fees, and assessed delinquency fees. The notices were mailed to the address **** received from the **************************** (DMV): ******************************************************************************,which is the same address on the current complaint submitted.
  
  When the notices went unpaid beyond the due dates, the violations were referred to the Firm for collection.  A notice was mailed on January 10, 2025, in the amount of $33.00.  A second notice was mailed on February 20, 2025, in the same amount.  On March 1, 2025, a payment was made via the Firms website,in the amount of $33.00, leaving a $0 balance. No response was received directly by the Firm.
  
  Upon receipt of this complaint, we reviewed the account with our client. Per ****,the debt was valid.  There was a PA E-ZPass tag read at time of transaction, however the account had a negative balance and/or the tag was not active. If the toll was paid, Ms. **** would need to provide proof showing that a toll posted to her account with the same date, time, and toll plaza as the violation. **** has provided the invoices and image for review. There has been no contact made to **** regarding this violation/toll bill. 
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Massachusetts *** has suspended my new york state registration. i am trying to contact anyone at this law firm/collection agency to tell me exactly how much i owe and exactly how i can pay?they dont answer their phones, they dont allow a chat on their website? they keep you on hold forever in short, they play games. they refuse to negotiate also. somehow tolls from years ago in another state constitute me owing almost $500 dollars to register my vehicle. i am willing to pay, but not jump thru hoops to do so. SHAME ON YOU people are struggling just to get by, and i need to drive my vehicle, NY and MASS dmv said all i can do is keep calling... real nice.something needs to change, this stupid ez pass toll system is broken and doesnt work. charging $50 administration fees is not the answer, nor is it ******* old, i remember you would thro coins in the toll bucket and drive away. no lingering effects, letters, threats, scams etc.maybe our president will change things, also I'm sure I'm not the only one upset by this.I WOULD LIKE AN EMAIL WITH A CODE TO PAY WHAT I OWE WITH A CODE AND SOME ASSURANCE THAT THIS WILL BE REVERSED (THE SUSPENSION) IN A REASONABALE AMOUNT OF TIME. THERE IS NO REASON I SHOULD BE FURTHERINCONVIENCED ONCE I HAVE PAID.AGAIN SHAME ON YOU clearly you make it difficult for people to do the right thing.

  

  Business Response

  Date: 03/03/2025

  I am responding to the consumer complaint filed with your office by ***** **********.  ***** Grassfields complaint regards an account for tolls and fees paid to our client, the ****************************************** (*******).
  
  A vehicle with New York license plate *******, registered to ***** ********** incurred tolls on ****************************************** toll lanes. Multiple invoices were mailed by ******* for the violations, which totaled $475.51, representing the amount of the tolls incurred, plus accumulated fees and penalties. The invoices were mailed to the address ******* received from the **************************** (MVA). 
  
  When no response was received to the invoices, the account was referred to the Firm for collection. The first notice was mailed on May 9, 2023. The Firm continually tried to reach ******************************* and a probable new address was found: ******************************. The last notice was mailed on October 30, 2024, in the amount of $475.51. On February 15, 2024 and May 10, 2024, Mr.********** contacted the firm; on both occasions Mr. ********** was given the information to make payments online. Payment can be made by credit or debit card by logging on to ******************** and using the Client Code MATLMDOT1 and Online Payment Number *********. Payment may also be made by calling ***************.
  
  Upon receipt of this complaint, we reviewed the account with our client. Per *******, this debt is valid. The Registry of Motor Vehicles (RMV) placed a hold against ***** ********** as an enforcement measure after numerous attempts to collect the overdue amounts. ******* has mailed five Pay by Plate invoices since June of 2021. ******* has provided a statement, image, and invoices for review. The amount of $475.51 remains due and owing. 
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary,please let us know.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AS IM CHECKING THE MAIL ONLINE. I SEE WHATS COMING FROM YOU ALL. I HAVE NO IDEA BUT A GENERAL IDEA. THING IS. WHY ARE YOU REACHING THE **** IUT TO ME BUT VALOR INTELLIGENT IS TRYING TO COLLECT TO. MAKE IT MAKE SENSE PLEASE. BECAUEE THIS IS MY FIRST NOTIFICATION OF ANY VIOLATION OF ANY KIND. SO STOP TRYING TO FAKE COLLECT OFF OF PEOPLE AS I SEE ALL THE REVIEWS AND THINGS ON REDDIT OF YOU ALL. AND IF THIS IS FOR SOME S*** PAST FOUR YEARS AGO YOU ALL CANNOT COLLECT UNDER TEXAS LAW. LASTLY IVE BEEN DOING RESEARCH AND IT DOES NOT LOOK GOOD. HOW OUT OF THE BLUE FROM AN ATTORNEY AT LAW BUT NO NOTIFICATION PRIOR. SO LET ME KNOW WHAT THIS REGARDING ASAP CUZ IM NOT PAYING YOU ALL S*** THEN YALL WANT TO TRY AND COLLECT ******* MONEY THAT NOBODY KNOWS OF BUT YET HAVE OTHER COLLECTION AGENCIES STILL TRUING TO COLLECT ON THE SAME DEBT. SO WHATVER THIS LETTER IS. EXPLAIN IT TO ME OR CALL MY NUMBER. AGAIN IM NOT PAYING YOU ALL S*** I HAVE NO IDEA WHO YOU ARE AND THIS COMES IUT THE BLUE PLEASESSSE

  

  Business Response

  Date: 03/03/2025

  I am responding to the consumer complaint filed with your office by ***** *******. Ms. ******** complaint regards an account for unpaid tolls and fees owed to our client, the E-470 ************************ (E-470).
  
  On August 2, 2024, E-470 recorded a toll incurred by a vehicle with Texas license plate *******, registered to ***** *******. E-470 mailed multiple invoices for the violations, totaling $34.46; the amount of the tolls incurred, and accumulated fees and penalties.  These invoices were mailed to the address received from the Department of Motor Vehicles (DMV):  *********************************************************************************. Please note it is the responsibility of the registered owner of the vehicle to update the mailing address on their registration.
  
  When no response was received, the account was referred to the firm for collection. A notice was mailed on December 10, 2024,in the amount of $34.46.  A probable new address was located; *****************************************, and the latest notice was mailed on February 11, 2025, in the same amount.  No response was directly received by the Firm.
  
  Upon receipt of this complaint, we reviewed the account with our client. Per E-470, this debt is valid. Ms. ******* drove on the toll road on August 8, 2024.  As a one-time courtesy E-470 will remove $5.00, for a full payment of $29.46, if the payment is made by March 8,2025.  Ms. ******* can make a payment online, or contact the E-40 service center.  E-470 has provided invoices and images for review.  Until that time the amount of $34.20 remains due and owing.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:02/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I KEEP GETTING A COLLECTION **** FROM YOU WHEN I PAID MY BILL IN FULL IN FLORIDA SUNPASS WEBSITE. THEY SHOW RECEIPT OF MY PAYMENT. PLEASE REMOVE ME AND DO NOT SEND ANYMORE COLLECTIONS LETTERS TO ME!

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  WHAT DOES RESOLVED MEAN???? THEY HAVE SAID NOTHING STATING THEY HAVE REMOVED MY ACCOUNT FROM THEIR COLLECTIONS AND I WILL NOT RECEIVE ANYMORE NOTICES. 
  
  Regards,
  
  

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  THEY HAVE SAID NOTHING STATING THEY HAVE REMOVED MY ACCOUNT FROM THEIR COLLECTIONS AND I WILL NOT RECEIVE ANYMORE NOTICES.
  
   
  
   

  
  

  

  Business Response

  Date: 02/19/2025

  I am responding to the consumer complaint filed with your office by ******* *****.  Mr. ****** complaint regards accounts for tolls and fees owed to our client, the *************************** (FTE).
  
  The complaint requests no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
  
  Two vehicles with Florida license plates, ****** and ******, registered to ******* *****, incurred several tolls on *************************** toll lanes.  Multiple invoices were mailed for the violations including the amount of the tolls incurred, and accumulated fees and penalties. The invoices were mailed to the address FTE received from the Department of Motor Vehicles (DMV): **********************************************
  
  When no response was received to the invoices, the accounts were referred to the Firm for collection. Regarding license plate ******, a notice was mailed in the amount of $46.36 on September 4, 2024.  Regarding license plate ******, a notice was mailed on November 6, 2024 in the amount of $46.88.  No response was received directly by the Firm on either account.
  
  Upon receipt of this complaint,we reviewed the account with our client. Per FTE, all charges are valid.  Mr. ***** submitted a payment for license plate ******, which was received on October 10, 2024, and was paid through Collection File A/C#: *********,in the amount of $33.86. However, he did not pay the full balance leaving an owed balance of $12.50. The total owed at the time the payment was made was $46.36. 
  
  Mr.***** also has an additional account (Account Number: ********** flagged for collections with a different license plate, *********. The charges in the amount of $46.88 are valid for that account as well. No payments have been received for this account.
  
  *** has provided charges, invoices and images for review.  The amount of $12.50, and $46.88 remain due and owing.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************. Preys on ********** people and suspends drivers license for 'toll' violations. Say I owe $2,233.88 which just seems like a number they pulled out of the air. Supposedly for 4 toll violations on a road where the maximum toll is $2. I PAY IN CASH AND DONT EVEN OWN THE CAR IN QUESTION THEY ARE STILL SENDING ME THESE NOTICES AT LEAST ONCE A MONTH 12/20/2021 for $511.85 for TR-TOLL-FAILED TO PAY 01/15/2022 for $500.83 TR-TOLL-FAILED TO PAY 02/22/2022 for $462.55 TR-TOLL-FAILED TO PAY 03/16/2022 for $402.40 TR-TOLL-FAILED TO PAY THIS IS FRAUD. THERE IS NO TOLL OR EVEN TICKET THAT HIGH FOR SUPPOSEDLY NOT PAYING A TOLL. HAD THIS BEEN A REASONABLE FEE I MAY HAVE JUST PAID IT TO GET IT OUT OF THE WAY. I DON'T OWE THEM OVER $2000 THEY SHOULD BE FINED AND FORCED TO CLOSE THEIR BUSINESS. THIEVING PIRATES IS WHAT THEY ARE. NOT ONLY IS THIS FRAUD BUT IT'S HARASSMENT OF THE HIGHEST ORDER

  

  Business Response

  Date: 02/21/2025

  RE:      Better Business Bureau Complaint by **** ********; Complaint ID ********; ******************************************************************** & Sampson, LLP collecting on behalf of the Orange County Clerk of Court
  
  On behalf of Linebarger Goggan Blair & Sampson, LLP (Firm), I am responding to the complaint filed with the Better Business Bureau (BBB) by Mr. **** ******** in regard to the Firms collection efforts on behalf of the Clerk of Court for *************, ** (Clerk) for the following cases (hereinafter referred to collectively as the Cases):
  2022-TR-124155-A-O;
  2022-TR-124157-A-O;
  2022-TR-124158-A-O;
  2022-TR-124156-A-O; and
  2022-TR-015137-A-E.
  
   Upon receipt of this complaint, we placed the Cases in a stop work status for review.
  The complainant requested no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course,welcome to share this response with the complainant.
  The Firm represents the Clerk in the collection of delinquent court fees and fines. The Clerk forwarded the Cases to our Firm as payment obligations related to these cases were delinquent.
  The first four cases noted above stem from Florida Uniform Traffic Citations being issued in Mr. ********* name based on his alleged failure to pay tolls in violation of Florida Statute Section ********. Pursuant to Florida Statute Section ********, an owner of a motor vehicle is responsible for the payment of a citation issued for failing to pay a toll unless the owner can establish the motor vehicle was, at the time of the violation, in the care, custody, or control of another person. An unpaid toll citation is issued by mailing the citation to the address of the registered owner of the motor vehicle involved in the violation. I have enclosed the four (4) citations for review.
  
  The fifth case noted above stems from a Florida Uniform Traffic Citation being issued in Mr. ********* name in accordance with Florida Statute Section ******** based on his alleged failure to stop at a red light in violation of Florida Statute Section 316.075.Pursuant to Florida Statute Section ********(1)(c), a traffic citation for failing to stop at a red light is issued by mailing the traffic citation to the address of the registered owner of the motor vehicle. I have enclosed a copy of the citation for review. Video footage and photos of the incidents are available online. The website is ********************, and the login information in the form of the violation number and pin number are located on the lower right-hand side of the enclosed citation.
  According to court records, all of the above-referenced citations appear valid, as there is no decision of the Orange County Court rendering the underlying citations invalid. We have also confirmed with the Clerk that the obligations are still outstanding.
  
  Unfortunately,the Firm does not have the authority to modify the outstanding obligations related to the Cases or to transfer the liability for the citations.  However, if Mr. ******** would like to dispute the citations and/or request a transfer of the liability for the citations, he will need to file affidavits as described in Florida Statute Sections ******** and/or ********, as applicable, and request a hearing with the Orange County Court.
  
  As Mr. ******** requested that we cease and desist further contact, we will place this account in a stop work status in the Firms system. By placing this account in a stop work status, the Firm will cease collection efforts. However, Mr. ******** should note that all enforcement mechanisms will remain in place during this time unless the Orange County Court alters the legal status of the citations.
  
  I hope this is enough to satisfy your inquiry.  Should you have any further questions, please do not hesitate to contact me at ************.
  
  Best Regards,
  
  ******** *. York, Esq. ******************

  Customer Answer

  Date: 03/04/2025

  I am rejecting this response because:
  1. I'm still having trouble verifying the location of the toll booths that charge over $300 per use.

  2. I have seen no evidence that I'm responsible for these charges.
  

  3. This is predatory. It cannot be considered anything other than victimization of residents of this great state. Lets do a little math ****** shall we?
  

  I have an epass. I don't generally know when my epass goes empty but i generally have fixed it pretty quickly. The average for a pay by plate toll in my area we'll just round up to $2
  You say that I drove my car through a $2 toll (which I have an epass remember) and are stating I owe $400 (rounded down from the LOWEST charge).
  Do you know the magnitude of that increase? It happens to be ******% increase in the original toll. Now I would call this a predatory practice since a suspended license will result in not paying it.
  You guys know this and bank on this as well. You guys will not budge on the amount. Cuz you know you got everyone over a barrel.
  So no. I do not accept the response. you insist I pay $2,200 for an alleged toll violation WHEN I HAVE AN EPASS!!!!
  Your behavior is disgusting and I hope your mother is ashamed of you
  
  Regards,
  
  **** ********

  

  Business Response

  Date: 03/10/2025

  Response Attached.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This week I received a demand letter requesting that I pay approximately $2500 in toll fees/ violations to ** ******. I was terrified when I read this and immediately submitted the payment as requested. However, I have reached out to ** ****** on upwards of ********************************************************************************************** Ezpass customer. I have submitted check payments for the tolls due on several occasions with proof that the checks were deposited and tolls paid. My transponder never reads when going through the ** tolls. All of my tolls have been paid minus the added administrative fees- $2500 worth!! ** has never responded to any of my letters or attempts to reach them via their portal. I would like to be reimbursed for the $2500 payment I sent to your office. I have a medically compromised child and this has been a huge burden. Again, I have paid all tolls via check (which I have proof of). ** never responded to any of my letters or portal attempts, and could not be reached via phone to have any of these administrative fees waived/ removed. I know from research that they will waive admin fees- none of mine were ever removed, even though I reached out and submitted payments.

  

  Business Response

  Date: 02/10/2025

  I am responding to the consumer complaint filed with your office by ******** *******. Mr. ******** complaint regards an account for unpaid tolls and fees owed to our client, the ***************************** (****).
  
  A vehicle with Pennsylvania license plate *******, registered to ******** *******, incurred numerous tolls on the New Jersey Turnpike.  NJTA mailed multiple invoices encompassing the tolls, administrative fees, and assessed delinquency fees. The notices were mailed to the address **** received from the **************************** (DMV): **************************************
  
  When the notices went unpaid beyond the due dates, the violations were referred to the Firm for collection.  Multiple notices were mailed and no response was received directly by the Firm.
  
  
  On February 5, 2025, two separate payments were made, via the Firms website, in the amounts of $2000.00, and $564.20, respectively. 
  
  Upon receipt of this complaint, we reviewed the account with our client. Per ****,the debt was valid.  Mr. ******* still has open violations not in collections. There will be no refund for amounts already paid.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 02/10/2025

  Complaint: 22917222
  
  I am rejecting this response because: this was the first mailed notice received by the firm. Notices by ***** were not ignored. Toll payments were sent in- and checks were cashed. ***** never responded to requests for assistance, only cashed checks.
  
  Regards,
  
  ******** *******

  

  Business Response

  Date: 02/11/2025

  We reviewed Mr. ******** account with the **** again. They have confirmed that there will be no refunds for amounts already paid.  Mr. ******* was sent multiple violation notices as well as determination letters for his violation disputes.  As for any unpaid amounts currently owed, **** will consider settling the amounts owed or providing a payment plan.  But, a full dismissal of the fees assessed will not be considered.  We consider this matter closed as to amounts referred to the firm.  Mr. ******* should deal directly with **** on current amounts owed.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this company is fraudulent, trying to collect money for bogus delinquency notices. It is for a parking ticket dated 9-13-22 and I'm just now getting the notice today 2/4/25 - but the vehicle isn't even one that I own or have ever owned

  

  Business Response

  Date: 02/07/2025

  I am responding to the consumer complaint filed with your office by ****** *******. Mr. ******* complaint regards an account for an unpaid parking fine and fees owed to our client, the City of Denver Municipal Court.
  
  The complaint requested no further contact from the Firm, so this response is submitted to just the BBB,and not to the complainant. The BBB is of course, welcome to share this response with the complainant.
  
  Upon receipt of this complaint, we reviewed the account with our client.  Per the City of Denver Municipal Court, the review of the *** does not match the vehicle make or citation photos, as a result, our client has removed Mr. ******* name from the violation and recalled the account from our office. There is no further amount due by Mr. ********************** accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a formal complaint against Linebarger Goggan *********************************************** LLP. I received a correspondence warning me that my license may be suspended due to failed to pay tolls on dates that I didnt even live in *******! Upon checking status of my license, my license is 100% valid and active! I do not want to recieve anymore threatening correspondences like this in the mail again! I want my name removed from any incorrect information you may have on file. I was not living in ******* at the time of these dates on this mail. Thank you in advance!

  

  Business Response

  Date: 02/10/2025

  Ms. *****:

  
  On behalf of Linebarger Goggan Blair & Sampson, LLP (Firm), I am responding to complaint number ******** issued by the BBB in regards to our firms collection efforts on behalf of the Clerk & ******************* for *****************, ******* (Clerk) for several traffic violations.

  
  The complaint alleges that you were not living in ******* at the time of the toll violation. Under Florida law, the registered owner of a vehicle is responsible for the payment of toll violations. For your convenience, I have attached copies of the court documents related to the traffic citations that were forwarded to the Firm for collections.

  
  I hope this is enough to satisfy your inquiry. Should you have any further questions, please do not hesitate to contact me at ************.

  
  Best Regards,
  ***** A. ********
  Partner