Complaints

This profile includes complaints for Linebarger Goggan Blair & Sampson, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Linebarger Goggan Blair & Sampson, LLP has 41 locations, listed below.

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  Linebarger Goggan Blair & Sampson, LLP

  2700 Via Fortuna Ste 500 Austin, TX 78746-7998

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  2805 N Navarro St Ste 700 Victoria, TX 77901-3952

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  711 Navarro St Ste 300 San Antonio, TX 78205-1749

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  1316 South John Redditt Lufkin, TX 75904

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  412 N Washington Ave Ste 1 Livingston, TX 77351-2838

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received mail of unpaid tolls and fees. So I go to pay them on the website and it ask my for a five digit zip code, but says incorrect and ends up locking me out for a day. I then tried calling to pay it, and she asks for my address. Apparently, she said my address was wrong and she cannot help me. I have not changed addresses recently. Why is it so difficult to take care of this fine and why are they saying my address is wrong.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am at fault due to not knowing the address is my mothers and not my own.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 2 notices for unpaid tolls, amount $91.50 (invoice# ********), one for September 2022 and one for December 2022, both notices were received after due dates. This notice is from Linebarger Goggan Blair & Sampson, LLP for late fees and other fees. I never received any initial notices from DELDOT1 prior to these notices so i could address the initial amount of $4. I live in ******** and I never visited ******** or passed the ******** toll booth and I would like proof of photo with my license plate and car, otherwise, remove my information from your records. Thank you

  

  Business Response

  Date: 12/16/2022

  *************** to the consumer complaint filed with your office by ******************************  ********************* complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  On April 25, 2021, DelDOT recorded a toll violation incurred by a vehicle with ******** license plate *******, registered to ******************************  DelDOT mailed Notice of Toll Violation 0010960802-1 on September 26, 2021, in the amount of $54.00, the toll and $50.00 in fees. A Final Notice of Toll Violation 0010960802-2 was sent on November 11, 2021, the previous amount and adding $37.50 in penalties for a total of $91.50.  The violation notices were properly mailed to the address provided by the ********** of ***** Vehicles (DMV); *************************************************; Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
  
  As the violation notices remained unresolved beyond the due dates, DelDOT referred the delinquent toll violation and fees to the firm on May 24, 2022.  A letter was mailed on May 26, 2022, in the amount of $91.50.  The firm continuously attempted to contact ****************** to resolve this debt and was able to locate a new address;8 ****************., Windsor Mill, ** 21244.  A letter was mailed on September 17, 2022, and another letter was mailed on December 3, 2022, both in the amount of $91.50. No response was ever received by the firm.
  
  Upon receipt of this complaint, we reviewed the account with the client.  Per DelDOT, the debt is valid.  DelDOT has provided the violation notices and an image, as ***************** requested.  As such, the current balance due of $91.50 remains due and owing.   ****************** will need to show a copy of the vehicle registration for April 2021, if the vehicle was registered to a different address at the time of the violation than the ** Box noted above.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 12/18/2022

  Complaint: 18566417
  
  I am rejecting this response because: the photo just shows a license plate, it does not show any proof that the make of the car is mine which is not mentioned on any of the notices on the photos you sent or on the notices I received, nor a picture of me driving thru a toll at 2:07?? (morning or afternoon).  I do not have a p.o.box address on my license or on any of my registrations that you claim you received from DMV. I asked for picture of my car, all I see is a car plate in the dark. Please remove my information from your systems. I never received any notice for $4.00 to dispute prior to the notices I received in Sept 2022 & Dec 2022. I never been to ********.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 12/22/2022

  *************** to the consumer complaint filed with your office by ******************************  ********************* complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  On April 25, 2021, DelDOT recorded a toll violation incurred by a vehicle with ******** license plate ****************** to ******************************  DelDOT mailed Notice of Toll Violation 0010960802-1 on September 26, 2021, in the amount of $54.00, the toll and $50.00 in fees. A Final Notice of Toll Violation 0010960802-2 was sent on November 11, 2021, the previous amount and adding $37.50 in penalties for a total of $91.50.  The violation notices were properly mailed to the address provided by the ********** of ***** Vehicles (DMV); *************************************************; Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
  
  As the violation notices remained unresolved beyond the due dates, DelDOT referred the delinquent toll violation and fees to the firm on May 24, 2022.  A letter was mailed on May 26, 2022, in the amount of $91.50.  The firm continuously attempted to contact ****************** to resolve this debt and was able to locate a new address;8 ****************., Windsor Mill, ** 21244.  A letter was mailed on September 17, 2022, and another letter was mailed on December 3, 2022, both in the amount of $91.50. No response was ever received by the firm.
  
  Upon receipt of this complaint,we reviewed the account with the client again.  ****** has provided another copy of the vehicle incurring the toll, as ****************** requested. The picture appears to show a Pontiac G6 which is the make and model of ******************* vehicle.  As such, the current balance due of $91.50 remains due and owing.   ****************** will need to show a copy of the vehicle registration for April 2021, if the vehicle was registered to a different address at the time of the violation than the ** Box noted above.
  
  As previously stated, all vehicle owner information is provided by the **** ****** has confirmed the ** Box address as the address provided. ****** has no record of any mail being returned.  The notices and images, requested by ******************, have been provided to her. ****************** has been informed of necessary documents to provide in order to have her claim further researched.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.
  

  Customer Answer

  Date: 12/28/2022

  Complaint: 18566417
  
  I am rejecting this response because: the photos sent does not prove that my vehicle went through a toll in ********. I need a clear picture of my ***, you sent a clear picture of a tag that could have been taken at the mall for all I know, there is not toll in the picture. I do not have a PO Box address, and I have never been to ********. I would be happy to send my registration, if you can send a clear picture of the car and tag going through the toll. If the tag is clear why isn't the car clear?  Please send me a CLEAR PICTURE of the *** not just the tag. Also can you tell me what time of the day was this photo taken, night day, the picture isn't clear
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/22 I received a $30.80 toll fee bill for ****************** that has NEVER lived at my address. Apparently a clerical error claimed he lives at my apt. #**** instead of #****. The enclosed online search document showing his voter registration confirms this. Consider this complaint my cease & desist notification as any future correspondence will make this law firm the defendant in my trespassing harassment suit.

  

  Business Response

  Date: 12/13/2022

  *************** to consumer complaint filed with your office by ***********************. ************** complaint regards an account in the name of a person with a name different than hers.  The letter received at Ms. ************ was not addressed to her.
  
  The complaint requested no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
  
  Upon receipt of this complaint, we reviewed the account and confirmed that ************** address in *********, ** is not a valid address of the person we are attempting to contact.  Her address has been removed from our files and the account properly notated.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Linebarger and Associates sent me a debt collection notice, reference number *********, for tolls not paid in ******** on 8/7/21. I was not in ******** and did not take such a trip on 8/7/21. If it is the case that the trip date was incorrect, and I did go through a toll plaza without paying (which would have been a mistake, since I have an EZ-Pass), they charged me $91.50 for an original $4 toll collection. I never received notice from the ******** ********** of ************** or anyone else that there were tolls unpaid before I received this notice on 10/22/22. As mentioned, I additionally have an EZ-Pass and do not understand why my EZ-Pass was not charged initially, or later after my license plate was ascertained, since they are connected.

  

  Business Response

  Date: 12/13/2022

  *************** to the consumer complaint filed with your office by **************************  Ms. ****** complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  Upon receipt of this complaint, we reviewed the account with our client. The DelDOT review of the vehicle image from the violation indicated a misidentified plate.  As such, ****** has recalled this account from our office. There is no further amount due by *************** 
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ***********************. My partner and I traveled to *********** in July 2021, and decided to pay the tolls online/respond to mail invoices. We paid each bill that came to **, including a bill from the state of ******** for $54, which is outrageous, but we paid it. Our bank statement shows that this $54 fee was paid 11/19/21. We have now received a bill for $91.50 stating an unpaid toll. Reference *********.

  

  Business Response

  Date: 12/09/2022

  *************** to the consumer complaint filed with your office by ************************  Mr. ******** complaint regards an account for an unpaid toll violation and associated fees owed to our client, the ******** ********** of ************** (DelDOT). Upon receipt of this complaint, we reviewed Mr. ******** account with the DelDOT.  Per DelDOT, no payment has been applied to this account.  ****************** is encouraged to provide valid documentation showing this toll was paid for review by ******.  If provided, the fees can be waived.
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against this SCAM of a company who has sent me 3 notices by *********** $45.00 for parking in a lot owned by SP PLUS CORPORATION in *********, **. I have already filed a complaint against SP PLUS CORP. They claim that on 6/19/2022, I did not pay to park in the lot that they either own or manage. I paid to park there and have PROOF. I have 2 parking fees paid by credit card and a text to extend my time, which is what i did for the 2nd payment. Documents are attached. I paid to park there and yet I keep receiving a bogus letter threatening me to pay $45 more!! FOR WHAT??? I refuse to pay this when I did my due diligence of paying to park in that spot! Stop HARASSING ME!!!!

  

  Business Response

  Date: 12/05/2022

  *******************************,
  
  Upon receiving Complaint ID ******** from the Better Business Bureau (BBB) relating to the letter you received from Linebarger Goggan Blair & Sampson, LLP (the Firm), the Firm has placed your account in dispute status.  The Firm has contacted our client, SP Plus, and they have confirmed that the amount, $45 (forty five dollars) is not due and owing on Parking Citation *************** that was issued on June 02, 2022 at 5:29 PM at a parking facility/lot operated by SP Plus located at ************************************************************ 37206. 
  
  Parking Citation *************** has been voided and marked as paid by our client and has been removed from the Firms collection system.  You will not be receiving any further correspondence from the Firm related to this citation.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mee ************* ***************************************************************** Linebarger Goggan Blair & Sampson, LLp **************************************************************************** Date: November 21, 2022 Re: Case #BX013259 To Whom It May ************ letter is being sent to you in response to a notice sent to me on November 3, 2022. Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC ****g Sec. 809 (b) that your claim is disputed and validation is requested.This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.Please provide me with the following:What the money you say I owe is for;Explain and show how you calculated what you say I owe;Provide me with copies of any papers that show I agreed to pay what you say I owe;Provide a verification or copy of any judgement/traffic ticket;Identify the original creditor;Prove the Statute of Limitations has not expired on this account;Show me that you are licensed to collect in my state;Provide me with your license numbers and Registered Agent At this time I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus (Equifax, Experian, or TransUnion) this action might constitute fraud under both Federal and State laws. Due to this fact, if any negative **** is found on any of my credit reports by your company or the company that you represent I will not hesitate in bringing legal action against you for the following:- Violation of the Fair Credit Reporting Act - Violation of the Fair Debt Collection Practices Act - Defamation of Character Sincerely,*********************** (daughter), on behalf of ***************** (mother)

  

  Business Response

  Date: 11/23/2022

  *************** to the consumer complaint filed with your office by ***********************, regarding a notice we mailed to her mother, *****************.
  
  The federal Fair Debt Collection Practices Act (FDCPA),which ************ refers to in her complaint, does not apply to the collection of government fines. See ****** ****************** & ******, 664 F.3d 1073,1075 (7th Cir. 2011). The complaint also refers to the Fair Credit Reporting Act. However, our offices do not credit report and do not state or imply that we would do so.
  
  Nonetheless, we will provide *************************** with the details of her mothers account once the account holder, *****************, sends us authorization to provide *********************** with the information. Without the authorization, we ask that ***************** contact us directly.
  
  Please accept the above information as our response to the complaint.We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary,please let us know.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference: ******** dated 11/8/22 I am in receipt of a bill from this collection agency in ** for a parking violation they claim occurred 1 day prior to them billing me on 11/9/22 and my receiving it today, 11/18/22. They don't mention a license plate number of the vehicle or the location of where the vehicle was illegally parked or even provide the description of the vehicle or for whom they are trying to collect this debt. I suspect a fraudulent bill has been generated by this company to falsely fabricate this incident and charge to me. Given the number of complaints here on this BBB website, I don't want to be scammed into paying this. Please explain how you can justify giving this company an A+ rating when it appears that over 500 people to date have reported claims against this company to the BBB claiming to have been falsely billed. I have requested from this A+ company, all the information I mentioned above. This information should be available to me so that I can properly appeal such a violation, as I am unaware of ever being illegally parked.

  

  Business Response

  Date: 11/23/2022

  Mr. ********************************** receiving Complaint ID ******** from the Better Business Bureau (BBB) relating to the letter you received from Linebarger Goggan Blair & Sampson, LLP (the Firm), the Firm has placed your account in dispute status.  The Firm has contacted our client, SP Plus, and they have confirmed that the amount, $15 (fifteen dollars) is still due and owing on Parking Citation *************** that was issued on September 09, 2022 at 1:58 PM at a parking facility/lot operated by SP Plus located at **************************************************************************;
  
  However,  the violation for non-payment cannot be confirmed based on the documentation provided by our client.  We will recommend to our client that this citation be voided and you no longer be considered the responsible party. 

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of nor have I received any disclosed or urgent notifications/correspondence regarding a past due balance via mail, email, or mobile contact. And more importantly I was not notified of any debt prior to it being sent to collections.

  

  Business Response

  Date: 11/30/2022

  *************** to the consumer complaint filed with your office by ****************************
  
  We conducted a search and are unable to locate anything in our system. If he contacts us and provides us additional information we will help him.

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letter from Linebarger,Goggan,Blair,&Sampson re: toll violation in ******** from a car that I owned almost 10 years earlier an orange prius I asked them to send me the picture of my plate. They said that it was fuzzy and not legible and that there was nothing I had to do. I received a second notice and just wanted Linebarger,Goggan,Blair,&Sampson to stop sending those harassing letters so I paid the $***** to ************. Then I received another Demand for paymentFrom Linebarger,Goggan,Blair&Sampson re: a different reference number, a different plate number, and a different amount to pay. I called Linebarger,Goggan,Blair,&Sampson and asked why I had received another toll violation with all new info and that I had just paid ***** on Oct 5. They said it was for a white rogue w the license plate ******. The violation was on March 22,2022 of this year. Now here is the interesting thing. I gave the white ****** RAV4 (not a white rogue) to my sister in 2018 and she drove it to ********** in 2018 to ******************* where the car has been since 2018. My sister passed away last year and it was unlikely that she drove it through the toll roads of ******** on March 22nd of 2022 since she was dead. I asked the manager (I thought this was a law office?) *********************** why there was a new charge of $29.60 with a new reference number, a new plate number, but both vehicles that I had owned in the past, and to please explain how my dead sister drove a non-running rav4 through the toll booths in ******** on March 22nd,2022?He blamed it on DMV and said that I should take it up with them because thats where they get their information from. So I researched deeper by contacting ***********. The second violation $29.60 referred back to the original paid violation of $***** 1st violation (orange Prius) second (wht rav4). If *********** says both reference letters are the same violation, how did all my car info change. Who is editing these docs and resending?

  

  Business Response

  Date: 11/23/2022

  *************** to the consumer complaint filed with your office by *************************. Mr. **************** regards two separate accounts for tolls and fees previously owed to our client, the ****************************** (*****).

  
  Upon receipt of this complaint, we reviewed the account with our client.  Per *****, ***************** called on November 16, 2022 to verify the balance, stating that he had made payments and this bill was included in the payment. The agent who talked with the ****************** verified that the license plate was wrong under bill ********, as such the toll and late charges were dismissed. Also, bill number ******* for $54.65 was refunded to ******************, for the payment made online October 5, 2022, as a one-time courtesy. The customer was advised that no other balances were due and to expect the refund in the mail.  As such, the account has a $0.00 balance. There is no further amount due by ****************** in our system.

  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary,please let us know.