Complaints

This profile includes complaints for American Campus Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Campus Communities

  12700 Hill Country Blvd Ste T-200 Austin, TX 78738-6307

• 

  American Campus Communities

  4151 Wellborn Rd Bryan, TX 77801-3882

• 

  UClub on Woodward

  700 N Woodward Ave Tallahassee, FL 32304

• 

  American Campus Communities

  1001 Uta Blvd Arlington, TX 76013-6937

• 

  The Suites

  305 E McConnell Dr Flagstaff, AZ 86001-6500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted the housing application for *** campus (******, **) thru American Campus Communities back in Jan , 2022 for our daughter (***********************) that attending ********* this September. At the time of the application (back in Jan, 2022), the web site listed the property (**************) and the floor plan ("STUDIO") is "AVAILABLE". We submitted the application and put down USD$200 deposit for it. Up until now (end of August), there wasn't any communication or notification from the American Campus Communities on the lease. After making some phone call, we were told nothing is available. That wasted our time, money and also misled us there will be housing available for my daughter. At the time of the application, it stated it was "AVAILABLE". That is a totally scam. They collected $200 from each applicant for almost 8 months of time. Even they said it will refund. But there already have mentor damage and loss of time. We would like to get the housing arrangement at the property (Puerta Del Sol) and the floor plan ("STUDIO" or the "Efficiency") for starting the Fall term 2022.

  Business Response

  Date: 08/30/2022

  This year, all students, including our current residents,had the ability to apply to housing beginning 8:00am on January 18, 2022. Our records indicate ****** submitted their housing application at 10:22pm.
  
  As you are likely aware from university communication,on-campus housing is in extremely high demand for this upcoming 2022-2023 school year. There are simply more applicants for on-campus housing than spaces available (both in housing managed by *********** and housing managed by American Campus Communities).
  
  To provide you some context regarding ******* specific application: We received ******* application on January 18th. Our system shows they started their application at 9:53pm and continued to complete the application step-by-step until it was reviewed and then submitted at 10:22pm.Our system assigns a timestamp as of the ************* an application is completed and officially submitted.
  
  From the time we started accepting applications at 8:00am until they completed and submitted their application at 10:22pm, we received over *****+ applications from other students (over ***** applications were received in the first hour before 9:00am). Of those applicants, over 980 students also selected Puerta del Sol as their first choice. For perspective, Puerta del Sol has just over 900 beds total. For additional context, over 300 people listed a single occupancy unit as their first choice and over ********************************** studio floor plan as their top two preferred floor plans; with only 213 single occupancy units available and only 62 of those are regular studios.   
  
  Each applicant has the ability to rank 6 preferences on the application, which breaks down to 3 property preferences and 2 floorplan preferences/property. On your application, you ranked 4 preferences. Ive listed your preferences below and next to each floorplan, Ive also included how many bed spaces for each of your preferences exist to give you a sense of what how limited the spaces were in the floorplans you applied to compared to the number of applications we received that morning.
  
  All floor plans were labeled as available at the start of the day when applications first opened and our team continued to assess and process the high volume of housing applications. When it was determined that certain floor plans had a high volume of applicants, those particular floor plans were marked as Waitlist.  However, as mentioned in the housing applications, housing preferences and the ability for our office to offer a lease is based on availability and is never guaranteed.
  
  As we continued to make lease offers throughout the Winter Quarter, we had a chance to re-assess the remaining stock of our various floor plans against the demand of those floor plans from the waitlist.  On April 7, 2022, we sent an email notification to all individuals on the waitlist informing them of the high demand for housing and the unlikely possibility we will be able to extend a lease offer.  In that same notification, we specifically encouraged students to begin seeking alternative housing options.  Our records indicate ****** received the email and opened the communication at 12:21am (PT) on April 11, 2022.  For your convenience, a copy of the email can be reviewed by visiting https://mailchi.mp/f73ffe3498e4/puerta-del-sol-waiting-list-update.
  
  We hope this explanation provides some context on the demand for housing and the reasons why ****** has not yet received a lease offer from the waitlist.  We continue to make lease offers as we receive termination requests, however as mentioned in our April 7th email, we encourage all students to begin the search for alternative housing options.  
  
  As mentioned in university communication, below are some resources that *** assist in securing off-campus housing and finding transportation to campus:
  
  - Anteater Housing Network (https://offcampus.***********.edu/): Housing and roommate listings in the area surrounding the campus.
  - ****************** (https://www.irvinecompanyapartments.com/):Owns and manages many apartment complexes local to the campus, including the *********** Apartments, which are within easy walking distance of the campus.
  - OCTA (http://www.octa.net/): Offers a number of bus routes that offer direct access to the campus. *** has also negotiated substantially discounted rates for students who purchase an annual pass.
  

  Customer Answer

  Date: 08/30/2022

  Complaint: 17790565
  
  I am rejecting this response because: the business (American Campus Communities) should not accepting application if they already know the number of applicants already over the capacities of the property. They still taking the $200 deposit from each of the applicants without telling them that no more space is available. If they said they received ****+ application. That means they collected ~$1.4 Million dollars from all the applicants. As of today, they still hold the deposit. $1.4M is a lot of money. 

  They should honor the application once they received the application and the deposit on-line. 

   

  If they kept the deposit money for almost eight months of time without honor the housing application, that is a total scam. They should refund the deposit plus extra $$$$ to compensate the damage and the waste of the time.  

  
  
  Regards,
  
  *************************

  Business Response

  Date: 08/31/2022

  As mentioned in my original response, we are continuing to send out lease offers from the waitlist as terminations and cancellations are received; however this is at a limited amount.  In addition, we cannot anticipate when a student will decide to terminate and/or withdraw from *********.  Unfortunately, we have no other open and available units at this time to offer as all other units are fully leased. There are no other alternatives at this time aside from securing alternative housing outside of ACC-managed housing or to continue to wait on the waitlist until classes begin in the fall and students ahead of you/****** also secure alternative housing.
  
  As a reminder, throughout the application process it is made clear that housing (as well as indicated preferences) are not guaranteed.  Submission of a housing application does not guarantee a lease offer.  In the event you find alternative housing or we cannot offer you housing by the official close of Fall 2022 leasing, your security deposit will be refunded back to you (as noted in the application and our communication).
  
  Due to the high demand for housing, the limited stock of housing, and the time in which the housing application was submitted, we will not be able to provide you your desired resolution at this time. We will be able to make an offer to you if and when you are next on the waitlist and your desired floorplan becomes available.

  Customer Answer

  Date: 09/01/2022

  Complaint: 17790565
  
  I am rejecting this response because: as a good business practice, once the company accepted the deposit, they should honor it and provide the service or the goods to the clients. In this case, the company took the $200 deposit money from each of the applicants and didn't intend to provide the service or the goods to his clients. Even though the deposit may refund at the end, that is giving false hope and information to the clients. This is a wrong business practice that need to address

   

  I'm asking for either

  -- provide the lease for the unit that stated in the application immediately 

   

  or 

   

  -- Refund the $200 deposit + $1500 for the compensation for loss of time and the mental damage (which should be equal to the one month rent for the unit).   

  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noise Complaint: 8/22-8/24 there have been nonstop dogs barking all day in the apartment building. I called the front desk and they said there was nothing they could do.

  Business Response

  Date: 09/07/2022

  RE: Complaint # ********
  
  Hello,

  
  University *************** has attempted to contact the resident on September 1, 2022 and on September 6, 2022 and no response back has been received.  No further complaints have been filed from the resident since the original reported dates of August 22 August 24.  

  
  The property is pet friendly, residents are responsible for their registered animal, and ensuring it does not cause a nuisance to surrounding neighbors.   *************** can speak to the resident and can get further details, they will address the noise concerns with the registered pet owners and follow the lease violation process.  

  
  Courtesy officers are onsite 7 days a week from 9pm through 2am and can also address and document any noise complaints that occur throughout the evening.  Management receives nightly reports and will address areas for concern the next business day. 

  
  Our residents living environment is very important to us and we want them to love where they live. 
  
  Thank you,

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has been charged $80 for an alleged unclean bathroom and damage in the apartment. Despite repeat emails and calls the company (***************** operated by American Campus) there is no response. We have video evidence ********* stamped to support our position. We believe this was an error or scam by the complex. We seek to have the charge immediately removed and to receive written confirmation of such.

  Business Response

  Date: 08/30/2022

  Hello,

   

   

  I have attached pictures from the unit that were taken on May 31st. Please see the A bedroom. I will keep the charge on the account for the bathroom tub, but I will be removing the charge for the wall damage as it seems like it was out of the residents control.

  Customer Answer

  Date: 08/31/2022

  Complaint: 17752198
  
  I am rejecting this response because:

  
  

  The response from American Campus Communities does not make sense to me.  The tub photo clearly demonstrates poor construction and/or inadequate preventative maintenance on behalf of the landlord.  The caulking area is not able to be cleaned as it clearly needs to be repaired. The black mold is due to inadequate caulking and constructions, not due to failure on behalf of the occupant.  The tub itself is clean. I have also included the video taken at check out time.  

  
  

  I request this charge also be removed.  

  
  
  Sincerely, 
  
  *******************

  Business Response

  Date: 09/06/2022

  We will be crediting back the damage charges. 

  Customer Answer

  Date: 09/06/2022

  Complaint: 17752198
  
  I am rejecting this response because:they have offered the same response as when I last rejected their response and prior to the additional information that I submitted.  They need to remove the bathroom cleaning fee because it is clear from the pictures they provided and video that I provided that the bathroom caulking is in disrepair from their inadequate installation and/maintenance and the tub itself was ***************************,
  
  *******************

  Business Response

  Date: 09/13/2022

  Hello,

   

  Everything on the account has been credited back.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ***************** from August 2021 - July 31, 2022. When I moved out, I received a letter saying that I owed $800 for a carpet replacement and $20 for paint and had 30 days to pay. The fees didnt make sense to me because everything was in great conditions when I moved out, so I asked for an explanation for the charges. They said that the bookkeeper would contact me to further explain, but they never did even after multiple emails and calls. I dont think that it is fair that I have to pay for fees that have not been explained to me and they wont get back to me even though the charges are due soon.

  Business Response

  Date: 09/07/2022

  Good afternoon, 
  
  After ********************************* moved out, our Regional Manager and Assistant General Manager/Bookkeeper inspected the bedspace for damages. During the inspection, they found her bedspace carpet giving off a significant odor congruent with animal urine. Based on the severity of the odor, it was determined that the carpet needed to be replaced.
  
  ********* moved into her bedspace on August 21st. During her move-in process she was given a QR code to complete the Unit Condition form electronically and notate any issues in her bedspace and common areas within the apartment. The carpet odor from pet damage should be notated on the Unit Condition form. ********* did not complete the Unit Condition Form within the given timeframe (5 days), and the form expired on August 26th, 2021. Assistant General Manager/Bookkeeper references the Unit Condition form when assessing post-move out charges. To not assess damage charges, the information would need to be notated on the Unit Condition form when the resident initially moved in.
  
  On August 27th, 2022, our Assistant General Manager/Bookkeeper explained the nature of the charges to ********* via email and the balance was paid off on August 30th, 2022. 

  ***********************************

  General Manager

  *****************

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at the **** and stayed in unit 522 B. I was sent a letter being charged for a full couch. I would like these charges dropped, my roommate and I reported defects of the couch during the inspection period of our move-in at the beginning of the year. We both have pictures of how the couch was after our stay at the ****.I submitted two emails August 16. One email to their bookkeeper and one to their employee. I have received no responses.I was only given a receipt that showed charges, the receipt did not specify anything that was wrong with the couch. The bookkeeper was suppose to send me photos but never did the **** will also not discuss this manner over the phone with me.

  Business Response

  Date: 08/29/2022

  We received the resident damage dispute on August 16th and after further review of their unit condition form, the charges were removed from their account and the resident was notified via email on August 23rd. The ****s bookkeeper has also confirmed with the resident that this brings their current balance due to the **** to $0. 

  The **** *********************** you!

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi My daughter is due to move into housing at ******************************************************* in 1 week, attending ***.She was assigned roomates a month ago. The facility is no saying those identified are not going to be her roomates. They cannot gaurentee that her roomates will be students, might be prison guards. This was a deceptive practice.

  Business Response

  Date: 08/17/2022

  Hello *****,
  
  Roomsync is used as a resource for residents to find and match with roommates. Roomsync offers a disclaimer explaining that matches are not guaranteed and must be approved by management. This disclaimer is in place because although we would love to guarantee all residents roommate matches on Roomsync there are times when renewal residents, floorplan breakdown, and gender preference breakdown do not allow us to accomplish this goal. Unfortunately, that is what happened in ******* case and after finalizing unit assignments we are unable to make the changes to accommodate her requested roommates identified through the Roomsync app.  We are very sorry ****** will not be assigned to roommates found on the Roomsync app but do hope ******* experience can be enjoyable with other roommates. American Campus Communities offers individual leasing with shared common areas and leases to anyone who passes our rental criteria which includes a criminal background check.  We look forward to having ****** as a resident this fall and ensure onsite management will remain available to ****** during her residency at ******************************************************************

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Callaway House is charging excessive fees made in bad faith in order to keep student deposit. Fees that fall "under normal wear and tear" violating ***** property code. Title 8; Chapter 92; Subchapter A. General Provisions. The burden of proof falls onto the the landlord. Callaway House will not respond to numerous emails and phone calls to provide specific charges. I disagree with the all the charges applied to my student. Couch, Carpet, Door, refrigerator was the itemized list and this was the only description provided on the bill to keep security deposits. They also charged my son additional charges and then tried to charge late fees without further explanation of original charges. Sec. ****** (4) "Normal wear and tear" means deterioration that results from During move-in I requested on 3 separate occasions for an inventory move-in sheet to document concerns and note specific damages. The couch was worn down and fake leather was already flaking. On the lease contract- it stated that they would provide an inventory move-in sheet. Not one parent received one during move-in.The Callaway House which belongs to American Campus Communities is a publicly traded company based in Austin, **. ***** property code states " the landlord has the burden of proving that the retention of any portion of security deposit was reasonable. The biggest scam is landlord did not fix a door which would not remained shut unless locked on the inside of the bedroom. This was report by both roommates with no response from Callaway. This was reported within the first week of move-in. They were given an entire year to fix the door with no response from Callaway to fix the door. The keyless bolting device was not working which cause further damage to the door. Callaway just charged us with door charges that was caused by Callaway's damaged door. door.

  Business Response

  Date: 08/24/2022

  Thank you for reaching out and voicing your concerns regarding the charges on your account.  After a careful review we have come to the agreement to waive those charges.  Our general manager has been in touch with you and made all of the arrangements.  Please let us know if you need anything else.

• Initial Complaint

  Date:08/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter signed a lease (dated 7/25/22) for an apartment in *************** and I am the guarantor. The leasing agent is trying to offer another location that is not convenient for my daughter. I simply want to enforce the lease that we legally signed.

  Business Response

  Date: 08/15/2022

  On July 18th, 2022, *********************** was contacted by ********************* staff in regards to her daughters placement in the apartment community.  The staff let **** know that the space currently available for her daughter was in a gender neutral scenario, which **** said they would not be interested in.  From the 18th up until the 25th of July, staff worked to try and find another viable solution.  To resolve this situation, ********************* staff has offered the ******* family compensation at 2 times the cost of monthly rent for the error in roommate placement.  They also offered her an available bed space at a sister property, 3 minutes away, until they will be able to assist **** with an available bed space at the * Centre location.

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vacated unit on 6/5/2022. Recieved Deposit Statement via email on 6/28/2022 from ***********************. After a few weeks I called to check on the status was told they did not have my forwarding address. I am pretty sure I gave that info during move out when I returned the keys. I gave *********************** my new address and still do not have my deposit.

  Business Response

  Date: 08/08/2022

  Past resident of University Walk, ***************************************** vacated his unit on Sunday June 5th, 2022. The statement of deposit was printed and sent on Tuesday June 7th, 2022, which stated a refund amount of $507.50. Refunds are handled at our corporate office in ******, ** and are issued via **** mail within 30 days. Check # in the amount of $507.50 was sent on Monday June 27th, 2022. *********** did not supply the property with a forwarding address. The check was returned to the property at **** University Walk *********, **. ***************************************** inquired about the refund checks arrival and requested to have it sent to, *******************************************************************. The original check was voided and a new check was reissued via ***** overnight shipping on Thursday July, 28th, 2022. 

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding a lease that ended earlier this month, this property management company is charging an excess of $1089.16 for rent that was not used. In addition, the property lacked maintainence on providing water periodically and no air conditioning. They also fail to inform tenants of the $300 to $400 parking fee that is required by the university or the tenant's car is towed. Also the parking is very limited if not existant for weeks on end.

  Business Response

  Date: 08/02/2022

  When The Resident signed a renewal lease for the Summer 2022, they signed a contract to lease a 1x1 Private room at The Suites from May 14th, 2022 through July 31st, 2022 as it states on the first page of the renewal lease contract. Per the lease contract, the monthly installments were $1,099.00 per month for **** and July. The Suites Assistant General Manager and Bookkeeper, received an email from The Resident on July 1st stating that they were transitioning jobs, and requesting a payment plan, which we were able to accommodate. The emails received between the Assistant General Manager and The Resident outlined payments of $250 every Monday of July, with the remaining balance to be paid the last Friday of the month. With this payment plan, all late fees were waived and the agreement was sent over to The Resident for signature on July 7th. The payment agreement The Suites sent over to The Resident was never signed, and we sent several emails and called multiple times to follow up with The Resident about signing the agreement, but never received a response. With a cease in communication, the payment agreement was voided and all applicable late fees were reapplied to the account. We received an email from The Resident on July 14th they had vacated the premises and left keys on the desk in the unit. Per the lease agreement Section 2, Page 5: The Resident must provide the Manager with thirty (30)days advance written notice of the specific date you will be leaving and you must pay all Rent through the Ending Date by the time that you move out.Telling us about your leaving without delivering to us written notice is not sufficient. Even if you give proper notice you are not released from liability under this Lease Agreement and we can withhold your Security Deposit unless all payments through the Ending Date have been made. If you move out before the Ending Date, your Rent for the remainder of the Lease Term is still payable by you to us as you have violated the Lease Agreement.
  
  Over the Summer months, The Suites has sent out advanced notice to our residents of the hot water being shut off for **************** Universitys annual boiler maintenance, and The Suites boiler maintenance. In the case of **** boiler maintenance, this hot water shut off affected buildings 1 and 2 for four days,and we provided hot water access to those residents affected in vacant rooms in buildings 3 and 4. At any point the water was shut off at The Suites, advanced notice or emergency notice was sent out to our residents via email.
  
  With ********** being located on the *** campus, all surrounding parking areas are regulated by the *** ******* Services, and prior to The Residents move in August 2021, they were notified to purchase an R5 parking permit through ***.Unfortunately, ********** does not regulate, tow, or have any authority over the resident parking areas surrounding the property.
  
  ********** Management

  Customer Answer

  Date: 08/12/2022

  Complaint: 17635510
  
  I am rejecting this response because:

  The property management company did fail to inform me of the parking fees mentioned. There was not prior notice given everytime the hot water would be shut off; the company even mentioned about uninformed water shutoffs in certain buildings. The dwelling unit must be able to produce hot and cold running water, furnished to appropriate fixtures, and connected to a sewage disposal system approved under applicable law. The premisis was kept in clean, sanitary, and free from all accumulations of debris, filth, rubbish, or garbage. The building's elevator was repeatedly non functional random times of the lease period. And the air conditioning was completely inadequate if not at all functional for the triple digit heat.

  Reviews from other tenants confirm:

  "Is very overpriced for what you get, the rooms are so hot even with the ceiling fan, so I had to buy two other fans. A delivery truck comes to the dub every morning at 5-6 am and is so loud. Nobody leaves their rooms to socialize, taking your trash down is a hassle, and parking close by is impossible so you will be walking a good distance with your groceries."

  "Out of all the American Campus communities the suites are by for the worst residence to stay at. They do minimal cleaning and have even damaged rooms while cleaning out the rooms and moving furniture. If you need to extend a lease and have nowhere to stay the night at the suites cost 200$ during the summer. This is absolutely laughable considering how hot the rooms are and how poor the service is here. Last resort!"

  "This might be the worst place to live on campus. They charge way too much for what you get. The parking situation is god awful and its impossible to feel safe walking in the dark parking lot, especially when you have to park so far. AND on top of all that, they lost my package and didnt do anything about it, and wont contact me about it either. Dont be surprised when your room is 80degrees, even though they say AC is offered with your payment, it definitely does not work."

  In addition, ******* state law does require landlords to take reasonable steps to re-rent their unit when a tenant breaks their lease. This means that if you leave your lease early and your landlord re-rents the unit before your lease ends, then the rent received from the new tenant will apply to your debt. According to ******* Code 33-1370, your landlord must make reasonable efforts to re-rent their unit instead of charging you for the total remaining rent due under the lease. If your landlord re-rents the property quickly, all youll be responsible for is the amount of time the unit was vacant.

  
  Regards,
  
  ***************************

  Business Response

  Date: 08/24/2022

  The Suites has record of emails with The Resident dated February 8th with move in information. In addition, we have emails dated February 15th,documenting the residents inquiry with ******* Services about purchasing a parking permit. All parking lots surrounding ********** have *** signage informing students and guests about the *** parking policies. Any questions ********** front desk receives about parking, we encourage everyone to reach out to ******* Services at ***.
  
  In the instance that water was shut off to the buildings whether scheduled or emergency situation, ********** sent out notice to residents in accordance with the Lease Agreement.
  
  The Suites can confirm our elevators for the residents assigned building remained functional and did not report as malfunctioning during the residents lease term. No notice was received from the resident or our other residents in the building, ********** maintenance team, or the elevator contractor that the elevators required repairs.
  
  With ********** being located in *********, ******* and at ***** feet elevation, the summer temperatures average at a high of 85 degrees, and a low of the 40s. The Suites does not advertise or provide air conditioning in the units, and will provide addition fans upon request.
  
  Upon the residents removal from their unit, Management attempted to get into contact with them to provide and receive additional information, and emails were sent to the resident on July 15th. Per the Lease Agreement, a Relet Request Form is required to be submitted via the resident portal before management can re-rent the residents unit, but a form was never submitted on the residents portal account.

  Customer Answer

  Date: 10/04/2022

  Complaint: 17635510
  
  I am rejecting this response because:

  
  Property management company is continuing to list an illegitimate debt that is not owed.
  
  Regards,
  
  ***************************

  Business Response

  Date: 10/06/2022

  We are in receipt of the customers response. However, our stance remains the same.