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Business Profile

Hotels

G6 Hospitality LLC (Corporate)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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G6 Hospitality LLC (Corporate) has 232 locations, listed below.

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    Customer Complaints Summary

    • 576 total complaints in the last 3 years.
    • 196 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Motel 6 phone number on Wednesday April 2, 2025 and made an reservation for 2 queen beds /1 room for 3 adults and 1 child. (For 4/5-4/6 Saturday to Sunday) A male customer service (sounds like indian guy hard to understand his english) answered my phone and helped my reservation but he was pushing me to pay immideatery I gave my credit card number. (He told me to pay over $300 but he changed price and asked me to pay $170.63. I recieved reservation conformation in my email but when my family arrived at Motel 6 (took 3 hours dirve) they didnt have my reservation information at all and told me all the rooms are sold out. We had to drive back home after 9pm and took 3 hours until midnight home. I need money back for my time and gas money

      Business Response

      Date: 04/11/2025

      Dear Nozomi ********,


      Thank you for reaching out to ************* and informing us about your experience at our ********, ** property. We sincerely apologize that your stay did not meet your expectations.


      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.


      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Please refer to trace ID# GRHK7TRL.
      Sincerely,
      *************
    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked a reservation at the hotel on Priceline and had a confirmation email for the room and paid. We arrived to town early called hotel directly for early check in. They told us yes its a $20 fee they have rooms ready if we come. We arrived in 16 minutes and when we got there were told they have no rooms they gave ours away to a walk in and that we had just a reservation but not for a room I was confused because its a hotel what did we have a reservation for then? We waited 2 hours called corporate office they called property after speaking to multiple managers were told we would have a room in ***** minutes they were cleaning it now. We said ok. 40 minutes goes by called corporate again and that manager that told me that info had left for day and this one refused to help us then told us they cant accommodate us at all even tho we had the reservation. So we had sat there for 4 hours in a lobby unable to use a bathroom or clean up and being treated horrible. All phone calls with management I recorded as well as pictures of employees sleeping at the desk. We decided to just go get a different room so had to pay to **** to a different hotel and pay for another room so we could get some sleep before our flight. They told us to call Priceline and get refund thru them cause that who we booked thru. Priceline told us motel 6 is responsible for refund so now we havent got that either. Im requesting refund on that as well as reimbursement for having to **** to a different hotel and pay a higher room since we had to get last minute. Very disgusted with the property telling us to come arriving in short time then treating us that way. I spoke to multiple managers that kept wanting to apologize for the property treating us that way and gave me a number to call for a complaint. The number wasnt valid so now Im disgusted with the management and lies. This needs to be addressed and we want the money back. Reservation was made by ******* ******* but Im handling ths

      Business Response

      Date: 04/11/2025

      Dear ******* *******/******* ********,

      Thank you for reaching out to ************* and informing us about your experience at our ***********, ** property. We sincerely apologize that your stay did not meet your expectations.

      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Please refer to trace ID# ********.
      Sincerely,
      *************

      Customer Answer

      Date: 04/11/2025

      I have reviewed the business response and accept this resolution. 
    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around 10 am today while I was quietly taking a shower , the hotel front desk clerk **** started knocking and pounding on my door very loudly and yelling at the top of her lungs for about five minutes . Obviously , I was not able to entertain her request as I was in the shower so I asked her nicely to give me at least 3-5 minutes to get dressed . She kept yelling and knocking on the door repeatedly until all of a sudden , she ended up at the bathroom door to my surprise with her apparently disengaging the security latch which was downright APPALLING . I was utterly shocked by this because NOT only was this rude and unacceptable but it was a downright violation of my privacy which she obviously encroached on . So I hurriedly locked the bathroom door to prevent her from barging her way in and continued getting dressed . As soon as I got dressed , I opened the door and she then accused me of flooding the sink and toilet which is NOT true . I then ended up calling GUEST RELATIONS to file an official complaint and when I called the front desk to speak with the manager , she denied the manager ever NOT being on site .. so this is seriously stressful needless to say and the front desk clerk ****** behavior this morning was downright rude , unprofessional and intrusive .I tried asking for a manager on two occasions but employees denied any manager being on site . I tried reaching out to the ************************ line at ************ to file a complaint , obtain a refund for my stay or get transferred to another property but it was no use . The Motel 6 ************************ line provided me with different complaint #s but NOTHING was ever done ( Complaint # GRK4USNY, GRX9FJJP).

      Business Response

      Date: 04/11/2025

      Dear ********* PILAR,


      Thank you for reaching out to ************* and informing us about your experience at our ***************, ** property. We sincerely apologize that your stay did not meet your expectations.


      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.


      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Please refer to trace ID# GRFFXNDH.
      Sincerely,
      *************
    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 6th 2025 Paid $205.28 for two nights at the Motel 6 Piscataway. Discovered the tv was broken and spoke to the front desk in person to let them know. Was told the tv would be fixed or replaced the next morning and that I was not at fault.The next morning two people came into the room and left. A few minutes later I was commanded to the front desk and told to pay $300 for the tv. I refused and asked to speak to the manager. The manager was not available. Went back to the room and called the national customer service number. They put a complaint in and again I was told that I would not be blamed but that I would need to speak to the manager for further action and that an "investigation" into the broken tv set was underway.I waited a couple or hours qnd tried to get hold of the manager again Manager was unavailable. By 4 pm i called the customer service line again to see what could be done i wanted one of three solutions: a replaced tv, a different room or a full refund. This seemed fair and doable to me but not one of these conditions were met or even argued against. **** that i needed to speak with the *** ********** 5, i checked out a day early and was again refused even a partial refund because they needed the manager to sign off on it I've since called on the next day and sent an email which I've attached. As well as photos of the television. No response. I've left messages with several front desk clerks. I am more upset at being treated like a criminal than I am about the money. But as of now all i want is a complete refund and to never stay at a Motel 6 again. I do not know if me being a transgender woman was a factor in my treatment by staff.

      Business Response

      Date: 04/10/2025

      Dear ***** *****,


      Thank you for reaching out to ************* and informing us about your experience at our **********, ** property. We sincerely apologize that your stay did not meet your expectations.


      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.


      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Please refer to trace ID# ********.
      Sincerely,
      *************
    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, my name is ******* ****** (wife of ******** ******), and Im reaching out regarding a reservation (Confirmation #****AFN688) at Motel 6 in ********, **. My husband and I experienced multiple issues with our stay from April 5 to April 6, 2025, and we are seeking a refund of $92.79.Our reserved room was given to someone else, and we were offered a complimentary upgrade.The upgraded room had an overwhelming odor of urine and cigarette smoke, so we were moved to another room.The second room also smelled strongly of cigarette smoke, causing us both discomfort.Due to these issues, we decided not to stay and requested a refund. However, after several attempts to contact a manager (who was unavailable), weve received no response. We are formally requesting a full refund and written confirmation that it will be processed immediately.Thank you for your attention to this matter.

      Business Response

      Date: 04/09/2025

      Dear ******** ******,


      Thank you for reaching out to ************* and informing us about your experience at our ********, OR property. We sincerely apologize that your stay did not meet your expectations.


      Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 5 days.


      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.


      Please refer to trace ID# ********.
      Sincerely,
      *************

      Customer Answer

      Date: 04/10/2025

      I am formally rejecting your response regarding my initial complaint.

      As outlined previously, we attempted to communicate with the property management team (******** and ******) on multiple occasions, but they have remained unresponsive and consistently given us the runaround. This ongoing lack of accountability and support has been extremely disappointing.

      Due to the unsanitary room conditions and absence of assistance, we did not stay at Motel 6. As a result, we are formally requesting a full refund of $92.79 and expect written confirmation that this refund will be processed immediately.

      I appreciate your prompt attention to this matter.

      Sincerely,

      ******* and ******** ******

      Business Response

      Date: 04/11/2025

      Hi ****,

      Trace GRYAL5X4 has been created, and the guest's concerns have been forwarded to property management for a response within two days. Next steps email has been sent to the guest via BBB.  

       

      Regards

      TL. Lamjaneng Haokip

      Senior Agent

      Customer Care.

      Customer Answer

      Date: 04/11/2025

      I am formally reopening this claim. 

      As outlined previously, we attempted to communicate with the property management team (******** and ******) on multiple occasions, but they have remained unresponsive and consistently given us the runaround. This ongoing lack of accountability and support has been extremely disappointing.

      Due to the unsanitary room conditions and absence of assistance, we did not stay at Motel 6. As a result, we are formally requesting a full refund of $92.79 and expect written confirmation that this refund will be processed immediately.

      I appreciate your prompt attention to this matter.

      Sincerely,
      ******* and ******** ******

      Customer Answer

      Date: 04/21/2025

      I would like to reopen our complaint. 

      Please be advised that on April 14th, we received two credits of $46.39 each, totaling $92.78, from your ********, ****** location. However, we have noticed that on April 18, 2025, we were charged again for $46.39.

      As a reminder, we did not stay at this location. We arrived on April 5th but promptly canceled our reservation due to unsanitary conditions and extremely poor customer service.

      We respectfully request that this charge be reviewed and refunded as soon as possible.

      Thank you for your attention to this matter.
    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction is September 13th 2024. Made a reservation at motel 6 ****** in ********* for my daughter for my son's funeral. it was full of bed bugs and the room smelled and was dirty. Went to the front desk right away told them we weren't staying and wanted to refund. Would not give me a refund. I have contacted G6 hospitality many times. They have been giving me the runaround for months. Now they ask for my bank records they are trying to scam me. I did get a refund but then it was reversed for some reason. They told me my refund was on my way with the last four digits of the credit card which is not mine. We had to get another hotel room and pay for it I want my refund!!!!!!

      Business Response

      Date: 04/23/2025

      Dear **** ******,


      Thank you for bringing your concerns to our attention.
      I would like to inform you that we have processed the refund from our end. Since your original reservation was made through ***********, the refund was issued back to your original method of payment associated with that platform.
      The full refund amount of $294.99 was processed on November 4, 2024. We kindly recommend that you reach out directly to *********** to confirm the status of the refund, as the timeline for the funds to appear in your account may vary depending on their processing policies.

      Regards,

      Customer Care

      Customer Answer

      Date: 04/23/2025

      I am rejecting this response because: 

        Again for the 100th time it was reversed for unknown reasons on December 30th. See the picture attached.

       

       

       

    • Initial Complaint

      Date:03/30/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a double queen bed with the with the kitchenette. Upon checking in receiving room number waiting for my partner to get my dog into the room brought my luggage inside realized it wasn't the room that I had booked for it was actually a single bed tried to pick up room phone to call the front didn't work then proceeded to call from my cell phone no response from the front desk told them that possibly a mistake was made. they told me I would need to get all of my stuff together and move it to a different room. I have been the hospitalized all night before coming there for a miscarriage. I was exhausted as well as had my dog with me in the room. Later that night was disturbed by someone at the door telling me and that I had been checked out of that room and that there was no one supposed to be there and asking me my name repeatedly I supplied in my name and he returned said the same thing and that they had moved me to the one upstairs. And that I need to hurry and get all of my things together and move came back said that it was cool and that they had changed whatever in their computer that had put me in the room that I had been in and I clearly stated that in Booking I had booked a double Queen bed with the kitchenette and he proceeded to tell me to move and that nobody was supposed to be in that room anyways confused I went upstairs only to find a awful smelling room with two full beds desk or shelf taken apart or not put together in the middle of the room Little gnats or something flying around.... Proceeding to the bathroom ..... Found sharpied bathtub broken toilet seat that was sharpied as well a dark black ring around the bathtub. something that might beeen dried up spit on the floor it was horrifying.was approached by clerk again upstairs Saying that I needed to move my things again that nobody was supposed to be in that room either. I asked which one was I supposed to be in before the clerk's departure didn't get an answer or solution.

      Business Response

      Date: 03/30/2025

      Dear ****** ********,

      Thank you for reaching out to ************* and informing us about your experience at our ***********, ** property. We sincerely apologize that your stay did not meet your expectations.

      Motel 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      Please refer to trace ID# ********.

      Sincerely,

      *************

      Customer Answer

      Date: 04/01/2025

      I am rejecting this response because:   I still haven't heard anything from motel 6 and they have not tried to resolve my complaint in any way.
    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked airport parking with them because they offer a shuttle service. Upon calling for pickup, I was told the shuttle they use isnt working and Id have to pay for my own way there. An **** is 30-50$! They said theres nothing that can be done to help and left me stranded.

      Business Response

      Date: 03/29/2025

      Dear Rebbekka Messenger,

      Thank you for reaching out to ************* and informing us about your experience at our property. We sincerely apologize that your stay did not meet your expectations.

      To better assist you, please provide the following:

      Name of registered guest: 
      Date of stay:
      Location of stay:
      Room #s:
      Phone#:
      Mailing Address:

      Please refer to trace ID#GRCJHQDH.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      Sincerely,
      *************

      Customer Answer

      Date: 03/29/2025

      I am rejecting this response because:   They didnt offer a solution only more questions. Im providing screenshots of my reservation information 

      Business Response

      Date: 03/29/2025

      Dear Rebbekka Messenger,

      Thank you for contacting *************. 

      ********************** / ******************** is dedicated to guest satisfaction and we apologize for the inconvenience you experienced. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

      Currently, ************* is only able to assist with hotel accommodations. For further assistance, we ask that you speak with property management directly at ************** or *************************************.

      Thank you, 

      *************

       

       

      Customer Answer

      Date: 03/29/2025

      I am rejecting this response because:   Ive spoken to the property about this and have not been able to get ahold of management (multiple times), which is why Im here.
    • Initial Complaint

      Date:03/16/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked my room on February 14th before I paid the guy asked if I wanted to see my room I said no because Ive never been asked that and didnt expect it to be a bad experience and the pictures online were of a normal motel 6, I got to my room there was bugs on the floor nothing was clean it looked like there was blood on the wall the pillows had no pillows cases and were super yellow the walls had little holes everywhere etc I went back up to the front desk to get a refund and as the man was putting in for a refund I asked if I could speak to the manager and he couldnt even the managers number he said he didnt have his managers number

      Business Response

      Date: 03/28/2025

      Dear ***** ****,

      Thank you for reaching out to ************* and informing us about your experience at our , property. We sincerely apologize that your stay did not meet your expectations.

      To better assist you, please provide the following:

      Name of registered guest: 

      Date of stay:
      Location of stay:
      Room #s:
      Phone#:
      Mailing Address:

      Please refer to trace ID# GRHNECT6.

      If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      Sincerely,
      *************
    • Initial Complaint

      Date:03/15/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was checking out for the motel 6 on ************ in ******** *****. There was a woman there that have been asked to leave a room because of non-payment and all of her belongings were on the cart. She was legally informally no longer the occupant of that room. She told me she would pay me back at 4:00 in the afternoon if I would get her a room. I agree get her a room. I went to the front desk gave my license be my credit card he gave me key which was giving her we then proceeded to go hang out in her room for a few hours I bought her something to eat and then left. Later on that night I was not able to get a room but also I'm not able to go back in her room because she told the friend that the room was supposed to be in her name and not mine. You look in the records my credit cards on there from yesterday. Tried to resolve that with a manager today by putting me back my credit card or giving me a rroom. The girl came up to the front dress like I was a stranger and act like I was a crazy person I assume could possibly avoid me asking for repayment which I'd already told her not to worry about it when I left. This morning wehen talking to management I said the room with her even after looking at the documentation showing she was checked out I put my license and credit card entrepayment they didn't do is take her name off and put mine on. All the video or support this if the video is saved. After further investigation she's a drug dealer in a prostitute who puts on a poor me act to get somebody to pay for her.. imposing my major complaint is that management do not recognize that as my room giving me access to the room which insurance cost me to not have anywhere to be that night in the cold. It's also giant sign behind the desk to report human trafficking to prostitute and she states to have her child in there. Manager doesn't care they like prostitutes they work they bring them in there they sell more of them this particular man and sure the day.

      Business Response

      Date: 03/28/2025

      Dear ***** *******,

      Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience. After reviewing your email, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay.

      We would like to discuss this matter with you and ask that you take time to call us at ************** Please refer to trace ID# ********.

      Our toll-free number is **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.

      We look forward to speaking with you soon. 

      Sincerely, 
      Customer Care

      Customer Answer

      Date: 04/01/2025

      I have reviewed the business response and accept this resolution. 

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