Complaints

This profile includes complaints for G6 Hospitality LLC (Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  G6 Hospitality LLC (Corporate)

  4001 International Pkwy Carrollton, TX 75007-1914

• 

  Motel 6

  4400 Maple Rd. Amherst, NY 14226

• 

  Motel 6

  PO Box 264 POrtville, NY 14770

• 

  Motel 6

  4133 Route 17 Horseheads, NY 14845

• 

  Motel 6

  2401 Mt Newton X Rd Saanichton, BC V8M 1T8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a stay for 2 nights at Motel 6 through Expedia & have stayed at other locations in the past.The "clean, comfortable and affordable option" was all we needed as we were "just sleeping" there.When we arrived later in the evening due to coming from out-of-state, the rooms were sub-par & there was concern about the homeless people camped out in the parking lot,but once again we were just sleeping there.We had 3 grandbabies with us-ALL rooms smelled very strongly of bleach as we entered the rooms-we dropped off our things & returned a few hours later assuming that the smell would not be as strong later. Room 1 - which had 2 adults and 2 children had hair on the walls and in the bathroom tub. There was dried paint on the bathroom counter and sink and the counters had been cut up with what looked like a razor blade. Room 2 had 3 adults and a child. This room was had short dog hair on the beds, so my adult children requested a new room due to allergies. In the new room - one of the beds had visibly stained sheets and more animal hair - but they were not about to move again - they would try deal with it. At about 4am the smell of marijuana was super strong coming through the vents - we had a 1 year old child in this room. Room 3 had 3 adults - the towels had small curly hair (looked like pubic hair) on them & visibly stained sheets too. There is NO WAY, anyone should have to be subjected to staying another night in a hotel that was beyond sub-par. We got up early - packed our bags and left the Motel before 8am-when explaining the situation-the front desk apologized & told us to request a refund - which was our plan all along, but I feel like the night we stayed should be refunded too. . I called to make a complaint,was given a case #GRQUUEYU & told not to contact the location when I called last month, they would follow up,but now they cannot find anything connected to that number.When I've called I've been disconnected or told to email.

  Business Response

  Date: 03/28/2025

  Dear ***** ******,
  
  Thank you for reaching out to ************* and informing us about your experience at our **********, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID# GRQUUEYV.
  
  Sincerely,
  
  *************

  Customer Answer

  Date: 03/31/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know if this is something yall take care of, but I have lost wages and been promised by management certain criteria, and that has not been fulfilled for months.

  Business Response

  Date: 03/28/2025

  Dear ***** ********,
  
  Thank you for taking the time to tell us about your experience. Your feedback is very important to us as we strive to provide a great guest experience. After reviewing your email, I would like to convey on behalf of the company, our sincerest apology for your experience during your stay.
  
  We would like to discuss this matter with you and ask that you take time to call us at ************** Please refer to trace ID# ********.
  
  Our toll-free number is **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  We look forward to speaking with you soon. 

  Sincerely, 
  Customer Care

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This motel is the WORST that I have ever been to. I have been to the location in ********* off of **********, I have been to a location in *********, *** and ********, **. Those who understand the ********* area, know that ******** isn't the most "High Class" area of *********. That location is 100x worse than this location and would honestly rather make the 2hr drive from ********* to stay there for a night rather than this one. There was hair in my sheets, so I went down and asked for new sheets. (I was civil enough to change them myself) Then, it smelled like sewage so I went to a convenience store nearby to get a candle and febreeze to mask the unbearable smell. The sheets that I was given had stains on them as well, so that's when I decided, I want a refund. No refunds, so I was finally offered a different room. As I started to walk to the new room, I smelled smells that I have never smelled before. It was not cigarette smoke, it wasn't that devils lettuce the kids smoke, it was definitely something stronger. Then there was a guy sitting outside that was for sure on something because he was screaming to me, "I'm gonna kill a man." I proceeded to check out the new room that the were "so generous" to do. This one was almost worse. No seal on the bottom of the door, and the shower was just caked in lime scale. I asked for a refund because there was no way that I would be staying here. I'd rather spend my night on a park bench. I was informed that they do not give out refunds within 15mins of check in. DISGUSTING. I expect my full refund and still have not gotten it as of 3/12/25.

  Business Response

  Date: 03/27/2025

  Dear ***** ******,

  
  I appreciate you contacting us regarding your experience at our property in **************
  Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
  
  
  Please refer to trace ID# ********.
  
  
  You are a valued guest, and we hope that you will consider this an isolated incident. At this time, a refund of $79.68 USD has been issued back to your  card, and should appear in your account within the next 5 business days. 
  
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  We look forward to meeting your future lodging needs.
  
  
  Sincerely,
  Customer Care
  

  
  

  Business Response

  Date: 04/08/2025

  From: T L Lamjaneng Haokip
  Sent: Monday, April 7, 2025 1:30 PM
  To: Complaints <*************************************************************************>; ********************************************************************
  Subject: Re: You have a New Message from BBB serving *******************, Consumer Complaint #********
  
  Hi ****,
  Voice of Customer (VOC): The guest complained about the unsafe environment, drug addicts, crack floor mold in shower guest did not want to stay asked for refund F/D refused to refund, guest call customer care to receive a refund. 
  Investigation Report: The trace (GRQEP99U) was handled as a Pending Response on 03/08/2025. It was already closed as response receive. 
  Closure & Resolution: The guest was sent an apology and informed of the refund of $79.68, through BBB. The guest was refunded the full amount for the night stay,
  Guest Pacification/Satisfaction: Sent an email to the guest informing about the refund. 
  
  Regards
  TL. Lamjaneng Haokip
  Senior Agent
  

  
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the early morning of 3/1/25 I checked into to hotel at 3:40am I was charged $79.50 I left went to find something for my wife and daughter to eat I came back at 4:10am checked the room upon getting off the elevator there was trash my room door had sign of break in entry and the room itself looked inhabitable and smelled of death I immediately went downstairs and requested my refund he told me the policy was 30 mins and I was over I told him to show me this policy in writing he could not present that he called corporate they had him check the room and checked he acknowledged the horrible smell and he offered me another room I told him Im okay with just my money back he gets back on the phone and they walk him through how to issue me the refund I enter my card twice with a refund code present for him to in the end tell me I have wait for manager approval in the am it is now 3/9/25 I have still have no signs of my refund I called and the man at the front has no clue about my refund he just says he will forward my info to the manager who is never there

  Business Response

  Date: 03/26/2025

  Dear ****** ******, 
  
  I want to thank you for contacting ************* and letting me know about your unfortunate experience at our property in **************, **. Please accept our sincerest apologies that your stay was less than satisfactory.
  
  Motel 6 / Studio 6 takes concerns like yours very seriously. Your trace has been forwarded to the appropriate department and you will receive a response back within the next 2 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time.  Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID #GRRVVKLQ.

  Sincerely,
  *************
  
  

  
  

  Customer Answer

  Date: 03/26/2025

  I am rejecting this response because: This business is trying to rob me of a refund they supposedly already issued (see attached photo) their hotel was disgusting they assured me they issued me a refund i took a photo as I was entering my card details for the refund I left the state and here it is now almost a month later they no longer take my calls they didnt respond to my last complaint or my review and Im trying to be patient hopefully $80 is not worth a lawsuit and they are willing to right their wrong
      
  Refund  

  Business Response

  Date: 03/29/2025

  Dear ****** ******, 

  I appreciate you contacting us regarding your experience at our Motel 6 property in **************, ***
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention.
  
  You are a valued guest, and we hope that you will consider this an isolated incident. For your inconvenience, we would like to offer you a refund of $79.50.
  
  Our refund options are Zelle or ******.
  
  Would you prefer Zelle or ******?
  
  Please confirm your mailing address
  
  Please confirm your email address
  
  Please confirm your Mobile number
  
  Zelle and ****** often communicate via Text. Will you please confirm if you can receive text messages so we can expedite this refund process?
  
  If you choose ***** as a refund method, your phone number must be linked to your Zelle account. 
  
  If you choose ****** as a refund method, your e-mail address must be linked to your ****** account.
  
  Please feel free to reply to this email with the required details to process this refund. You are also welcome to call us at **************. If you are calling from outside *****************, the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time.
  
  Unfortunately, this refund will be canceled within 5 business days of this notification, and cant be reinstated, so please contact us immediately to process your refund.
  
  Please refer to Ref #GRRVVKLQ.
  
  Sincerely,

  Customer Care

  Customer Answer

  Date: 03/29/2025

  I have reviewed the business response and accept this resolution. I will take the ****** option my email is ******************** my mailing address is *********************************** and my telephone number is ************ I appreciate you making this right. 

  Business Response

  Date: 03/29/2025

  Dear ****** ******, 

  A request has been submitted for your ****** refund. You should receive an email from *************** within 7 to 14 days. 

  Thank you, 

  Customer Care

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad customer service smoke and get rip off *****

  Business Response

  Date: 03/28/2025

  Dear ***** ****,
  
  Thank you for reaching out to ************* and informing us about your experience at our **************, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID# GRQCWAJW.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hotel manager banned me from the property claiming that there was damage done to the room. She could not provide me any information on when the incident occurred, or how long the ban would occur, or any photographic evidence of the damage. They never asked to be compensated for a supposed damaged wall or contacted me to tell me that damage occurred. I found out I was banned a year and a half later with no prior knowledge. I never damaged anything. I contacted the motel 6 corporate and was told that there was nothing they could do. I didn't know businesses could lie and get away with it. I'm not sure if the ban is discrimination related or not.

  Business Response

  Date: 03/28/2025

  Dear **** *****,

  I appreciate you contacting us regarding your experience at our property in ***********, ***

  Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
  
  Please refer to trace ID# ********.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  We look forward to meeting your future lodging needs.
  
  Sincerely,
  Customer Care

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Room was filthy with scum in toilet and shower. Hair all over blankets, carpet dirty, no heat.Found Crack cocaine and instrument under TV.Request for refund denied.Please compensate

  Business Response

  Date: 03/29/2025

  Dear ****** ****,

  I appreciate you contacting us regarding your experience at our property in ******, ***
  Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.
  
  Please refer to trace ID# ********.

  Per our records your reservation was cancelled and there were no charges made for the reservation. Please find attached your reservation folio showing that there was no charge.

  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  
  We look forward to meeting your future lodging needs.
  
  Sincerely,
  Customer Care

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reserved a hotel stay with Motel6 ****************. Galveston TX for the dates of 2/21 thru 2/23 (two nights)When the front desk clerks were checking us in they started to say the room available had no TV we could have lived with that issue. The first room they had for us had not been cleaned so we were sent to a second room that was not very clean either. This room was not very clean, no TV, the phone did not work, gaps for bugs under the door, and was above a support pillar that had been hit by a vehicle and appeared to be collapsing. We then asked to be moved to another room but all rooms had been rented for the night.Even thought they had not offered any type of compensation we tried to move a other hotels in the area but they were also booked. The front desk phones do not work ************ and we had a manger to call us but they first said it was the weekend and there have still been no returned call 5 days later. Front desk personal (MS ******* was a nice person to work with but she will now call back either.We are looking for a 50% credit for our stay. $123.74 We have filed with Motel6 cooperate on 2/25/25 and had not heard from them either. Please help ***** ********** ***************

  Business Response

  Date: 03/01/2025

  Dear ***** **********,
  
  Thank you for reaching out to ************* and informing us about your experience at our *********, ** property. We sincerely apologize that your stay did not meet your expectations.
  
  Motel 6 / Studio 6 takes your concerns very seriously. Your inquiry has been forwarded to the property, and you can expect a response within the next 2 days.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Please refer to trace ID# GRSFDTWS.

  Sincerely,
  *************

  Customer Answer

  Date: 03/04/2025

  I am rejecting this response because:   They have not contacted me today is 3/4/25

  Business Response

  Date: 03/05/2025

  Dear ***** **********, 
  
  I appreciate you contacting us regarding your experience at our Motel 6 property in *********, ***
  
  First and foremost, I would like to personally apologize for the inconvenience you experienced during your stay. This is not our standard and I would like to thank you for bringing this matter to our attention.
  
  You are a valued guest, and we hope that you will consider this an isolated incident. For your inconvenience, we would like to offer you a refund of $87.09.
  
  Our refund options are Zelle or ******.
  
  Would you prefer Zelle or ******?
  
  Please confirm your mailing address
  
  Please confirm your email address
  
  Please confirm your Mobile number
  
  Zelle and ****** often communicate via Text. Will you please confirm if you can receive text messages so we can expedite this refund process?
  
  If you choose ***** as a refund method, your phone number must be linked to your Zelle account. 
  
  If you choose ****** as a refund method, your e-mail address must be linked to your ****** account.
  
  Please feel free to reply to this email with the required details to process this refund. You are also welcome to call us at **************. If you are calling from outside *****************, the number is **************. Our hours of operation are Monday through Friday from 9 am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time.
  
  Unfortunately, this refund will be canceled within 5 business days of this notification, and cant be reinstated, so please contact us immediately to process your refund.
  
  Please refer to Ref #GRSFDTWS.
  
  Sincerely,

  Customer Care

  Customer Answer

  Date: 03/05/2025

  I am rejecting this response because:  We are still looking for the original amount requested, it has taken for to longing for a response from Motel6 and has wasted our time.. thanks lw  

  Customer Answer

  Date: 03/06/2025

  They asked us to call the hotel to get our disputed refund but the number they gave was for the front desk and their phones don't work.

  I requested that they have the hotel call me to give us our requested refund.  thx lw

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple problems and laws definitely being broken here

  Business Response

  Date: 02/28/2025

  Dear ***** ******,
  
  Thank you for reaching out to ************* and informing us about your experience at our , property. We sincerely apologize that your stay did not meet your expectations.
  
  To better assist you, please provide the following:
  
  Name of registered guest: 
  
  Date of stay:
  Location of stay:
  Room #s:
  Phone#:
  Mailing Address:
  
  Please refer to trace ID# GRYKH3DG.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  Sincerely,
  *************

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at Motel 6 in ************************ from the 13th to the 20th. And the stay cost almost ****** at ****** approx. I understand ********* is expensive. And I used to live in *********. But this is one of the most sketchy areas. Homeless people rummaging around the motel trash cans, and lurking around inside near the vending machines. I don't expect 5 star hotel accommodations, I ended up here by accident and it was issue after issue. When I checked in they asked if I wanted daily or every other day housekeeping, I said daily. They changed my stuff ONCE. I had moved into a different room that was worse than the first one. Clearly it had been torn up by a dog or maybe a human got a little rough. It wasn't great. The door was broken my dog got out once. Nobody came to clean the floors but ONE TIME. And trying to get new bedding and towels was horrendous. The manager was nice BUT only refunded ***** and offered a late check out on my last day. That does not justify what I paid. I did not feel safe, and it was unsanitary. Disputed with Venmo for full refund. Expect the full refund to go back to card ending in 3074* no later than 9 PM Monday night. Thank you.

  Business Response

  Date: 02/24/2025

  Dear ****** *********,

  I appreciate you contacting us regarding your experience at our property in **************
  Motel 6 / Studio 6 is dedicated to guest satisfaction and we apologize for the inconvenience you experienced during your stay. This does not reflect our standards and we thank you for bringing it to our attention. We will review your concerns and our expectations with the property to ensure appropriate measures are taken.

  Per our records the property has issued a $50.00 refund, as well as a late checkout with regards to the service issues encountered. As you are currently disputing this issue with your financial institution, we ask at this time that you refer to them for further assistance. Pending proof from your financial institution that they are no longer able to assist you, we may be able to further look into your concerns. 
  
  Please refer to trace ID# GRXAMAMA.
  
  If you have any questions, please do not hesitate to call us at **************, if calling from outside ***************** the number is **************. Our hours of operation are Monday through Friday from 9am to 10 pm Eastern Standard Time. Saturday and Sunday from 11 am to 7:30 pm Eastern Standard Time. You can also email us at ***************************************************.
  
  We look forward to meeting your future lodging needs.
  
  Sincerely,
  Customer Care

  
  

  Customer Answer

  Date: 02/24/2025

  I am rejecting this response because: What does me disputing the transaction with Venmo that's not even a bank (well it operates like one but it's not a credit union or official bank) have to do with Motel 6 or whoever owns Motel 6 in regards to a refund? I'm a little unclear. If they want to just refund me for the stay I can withdraw the claim from *****. I just saw many complaints to Motel 6 not being replied to, so I took it to ***** to dispute it first for peace of mind, and then to BBB. Happy to work directly with whoever owns Motel 6 for the full refund. That would be a lot easier of a process. The safety part like the door was my main concern. The bedding and towels were dirty as well. Which can be washed, but those machines are dated and cost like almost 5.00 a wash/dry. 

  Business Response

  Date: 02/24/2025

  Dear ******, 

  We sincerely apologize for your experience. 

  At this time, we ask that you speak with property management directly as any additional compensation will be at their discretion; they can be reached at ************** or by email at *************************************.
  
  Thank you, 
  Customer Care

  Customer Answer

  Date: 02/24/2025

  I am rejecting this response because: It's nearly impossible to reach someone at the front desk, which was also a concern I had. And a ***** refund does not count for much when it's about the safety of guests. And cleanliness is pretty standard. It's not just like an issue like the TV didn't work or the pool wasn't open or something that ***** would justify. Feel free to reach out to them on my behalf. I also booked it upfront the night of when the reservation online didn't process correctly, my friend had booked it. I surely would have never booked a Motel 6. I don't think they have my email. I already did try to email, no response. So you can have them email me *************************** but I'll expect the refund issued immediately.